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CTO at a retailer with 11-50 employees
Real User
May 22, 2021
Easy to use, straightforward to set up, and very stable
Pros and Cons
  • "The solution has worked very well in our campus environment."
  • "We would like the solution to work on the pricing of the solution. It would be ideal if it could bring the overall costs down."

What is our primary use case?

We primarily use the solution for our campus environment.

What is most valuable?

The solution has worked very well in our campus environment. 

The solution has proven itself to be very stable so far.

The product is very easy to use.

The initial setup is very straightforward and easy.

We've found the connectivity to be excellent.

What needs improvement?

We would like the solution to work on the pricing of the solution. It would be ideal if it could bring the overall costs down.

For how long have I used the solution?

We haven't even used the solution for a year yet. We've used it for about six months or so. It hasn't been that long just yet.

Buyer's Guide
Cisco Meraki Wireless LAN
January 2026
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. It's been good so far.

What do I think about the scalability of the solution?

The solution can scale quite well. If a company needs to expand it, it can do so fairly easily.

We currently use the solution in order to cover 500 users at our company.

Our company does plan to increase usage in the future.

How are customer service and support?

Technical support has been fine. We've found them to be helpful and responsive. We're satisfied with the level of support we receive.

How was the initial setup?

The installation was very straightforward, from what I recall. A company shouldn't have any trouble with the initial setup. It's not overly complex or difficult. 

The deployment is pretty fast. It only took us about two hours or so. 

What about the implementation team?

We did not need the assistance of a consultant or integrator. We handled the initial implementation ourselves. We handled it in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing could be cheaper. It's the one pain point.

We pay a monthly fee.

What other advice do I have?

We are using the latest version of the solution. I can't speak to the actual version number.

I'd rate the solution at a nine out of ten. We haven't used it for that long, however, we have been quite satisfied with its overall capabilities.

I'd recommend the solution to other organizations and users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at a leisure / travel company with 51-200 employees
Real User
Apr 20, 2021
A reliable cloud-based solution with good support, but its biggest downside is the yearly fee and the initial price
Pros and Cons
  • "It is cloud-based. You can manage it remotely from anywhere in the world, and you don't have to be on-site, which is a very big advantage."
  • "It is super expensive for what you get. I just wish it was less expensive."

What is our primary use case?

We use it for Wi-Fi.

What is most valuable?

It is cloud-based. You can manage it remotely from anywhere in the world, and you don't have to be on-site, which is a very big advantage.

What needs improvement?

It is super expensive for what you get. I just wish it was less expensive.

For how long have I used the solution?

I have been using this solution for 20 years.

What do I think about the stability of the solution?

It is stable and very reliable.

What do I think about the scalability of the solution?

You just buy more. In terms of the number of users, it is used by everyone in the organization. It is Wi-Fi, so you hook your phone or laptop. Everybody uses it.

How are customer service and technical support?

Their technical support is very good. I would rate them a ten out of ten.

Which solution did I use previously and why did I switch?

I've used Ubiquiti. The reason I use them is that they're very inexpensive, but they're not cloud-based. You have to be on-premises in order to manage them.

How was the initial setup?

It is really easy.

What's my experience with pricing, setup cost, and licensing?

It is super expensive for what you get. You also have to buy a license every year. Otherwise, it stops working.

What other advice do I have?

If you can afford it, you should go for it.

I would rate Cisco Meraki Wireless LAN a six out of ten. The biggest downside is the yearly fee and the initial price, but it is very reliable.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Meraki Wireless LAN
January 2026
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Director at a legal firm with 1,001-5,000 employees
Real User
Apr 7, 2021
A cloud-based solution with a GUI and perfect stability, scalability, and support
Pros and Cons
  • "It is cloud-based. It has a GUI rather than a command line, and it just works."
  • "The biggest pain point is that they limit you through firewall throughput. I understand why they do it, but that really grates me. For instance, for 450 Mbps throughput, you're looking at £800 for a router, whereas if you look at the one gig connection, for some of us are lucky enough to have a gig connection, you could almost be spending £3,000 for the option to have one gig connectivity. That's one of the pain points I've got. I don't mind paying for throughput, but I should at least have the option to be able to update that throughput, maybe through extra licensing or something else. It is crazy expensive to jump through to the next one."

What is our primary use case?

There are so many use cases. You can have multiple SSIDs and different LANs such as
guests, private, or hidden. There are so many options with it.

It is cloud-based, but the physical hardware is on-premises. We are using the Enterprise version.

What is most valuable?

It is cloud-based. It has a GUI rather than a command line, and it just works.

What needs improvement?

The biggest pain point is that they limit you through firewall throughput. I understand why they do it, but that really grates me. For instance, for 450 Mbps throughput, you're looking at £800 for a router, whereas if you look at the one gig connection, for some of us are lucky enough to have a gig connection, you could almost be spending £3,000 for the option to have one gig connectivity. That's one of the pain points I've got. I don't mind paying for throughput, but I should at least have the option to be able to update that throughput, maybe through extra licensing or something else. It is crazy expensive to jump through to the next one.

For how long have I used the solution?

I have been using this solution for a good couple of years.

What do I think about the stability of the solution?

It is perfect in terms of stability.

What do I think about the scalability of the solution?

It is perfect in terms of scalability. I've got one system here in the UAE and one in London, and I haven't even touched the one in London, and I can do it all from here.

How are customer service and technical support?

Their support is perfect. They're there 24/7, 365 days a year. Whether you email or phone in, there is always someone there to help you.

How was the initial setup?

Its initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Its licensing is on a yearly basis. It can be for three, five, or ten years.

I'm happy with the pricing. You basically pay for what you get. It is that simple. When you look at Ubiquiti or Aruba, Cisco Meraki Wireless LAN far outweighs what you get. If you're in the UK, Ubiquiti gives a three-year or five-year warranty, whereas here in the UAE, they only give a one-year warranty, which is no good to me. Who buys a piece of equipment with only one year warranty on it? It doesn't make sense.

What other advice do I have?

I would recommend this solution, but there are limitations with some of these devices. The main issue that I have is related to the throughput. You can get any router that will do a gig connection, but you don't get the other features.

I would rate Cisco Meraki Wireless LAN an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Principal at a educational organization with 501-1,000 employees
Real User
Apr 6, 2021
A scalable and trouble-free solution with multiple SSDs and good record-keeping
Pros and Cons
  • "I like the record that is being kept and multiple SSDs."
  • "Its price could be improved."

What is our primary use case?

We are using it in our school. We are using an old version. It is five years when my contract expires.

How has it helped my organization?

It has improved the way our school functions.

What is most valuable?

I like the record that is being kept and multiple SSDs.

What needs improvement?

Its price could be improved.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

It is stable. I didn't have any issues with its stability.

We have probably 30 to 40 users.

What do I think about the scalability of the solution?

It is scalable. I need to add a couple more and upgrade to four.

How are customer service and technical support?

I did not use their technical support.

Which solution did I use previously and why did I switch?

I didn't use any other solution.

How was the initial setup?

It was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but it is a good product.

What other advice do I have?

If you have some money, it is a good thing to buy. It is a trouble-free product.

I would rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1543167 - PeerSpot reviewer
Advanced IT Executive at a tech services company with 1,001-5,000 employees
Real User
Mar 31, 2021
A solid product with good network security and the potential to scale
Pros and Cons
  • "The network security the solution provides is its most valuable aspect."
  • "The licensing could be a bit better."

What is our primary use case?

The product is used mainly for wireless switching security. I like to call it network security, however, they also have products on that end, such as FC LAN. I don't focus too much on the wireless stuff. I focus on the services and products.

What is most valuable?

The network security the solution provides is its most valuable aspect.

Overall, it's a very solid product. I really like it.

The initial setup is pretty straightforward.

The solution scales very well.

We've found the product to be quite stable.

What needs improvement?

On the performance side, there are always updates to different versions. It's more just getting it out to the client-side that's often the issue. 

The licensing could be a bit better.

They should market Meraki as a mid-level solution for SMBs. There are a lot of SMBs out there, and they could use this technology.

For how long have I used the solution?

I've used the solution for a while, however, it's hard to give a timeframe. I use it as clients use it. They can go on and off of it, or I can be on different accounts.

What do I think about the stability of the solution?

The stability has been very good. It's very solid. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution can scale very well. There are not problems expanding it if you need to as an organization. It's easy enough to do. Even on an enterprise-level, you can scale.

How are customer service and technical support?

Technical support is more channeled to the partner side of things. However, Cisco is a great product and has a great team.

Which solution did I use previously and why did I switch?

I can name a lot of companies that do network security, however, we pull up Cisco Meraki and we read off everything they do. 

How was the initial setup?

The initial setup isn't overly complex. It's pretty straightforward. A company shouldn't have trouble implementing it.

What's my experience with pricing, setup cost, and licensing?

I don't deal with pricing directly, however, it's my understanding that it is around $40 per unit. I'm not well versed in MDM pricing, to be honest. It's not something I work with.

I'm more on the managed services, professional services, which includes getting everything set up and dealing with all the problems around it, versus the actual licensing part.

What other advice do I have?

We're partners with Cisco. Meraki is probably one of the number one solutions. On my team that's all we've talked about or sold. Cisco is 100%, one of our top partners.

Just in terms of network security, there's a lot of digital transformation happening. There will be a lot of moving to the cloud for many customers and you'd be surprised how many enterprises still just aren't prepared for the changes that are coming their way.

I'd rate the solution at an eight out of ten. It's a legitimate switch and a legitimate solution. It does what it says and it gets the job done.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
IT Director at a government with 501-1,000 employees
Real User
Mar 26, 2021
Stable, works well, and you don't have to worry about it
Pros and Cons
  • "What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them."
  • "It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution."

What is our primary use case?

They were for our Sheriff's department.

What is most valuable?

What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them.

What needs improvement?

It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution.

For how long have I used the solution?

It has been over three years.

What do I think about the stability of the solution?

They have been very stable. We didn't see any issues.

What do I think about the scalability of the solution?

I didn't have to scale it. We had 26 users. They included secretaries and deputies to Sheriff.

How are customer service and technical support?

I never used them. I never had to.

How was the initial setup?

They were set up before I got here.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would advise others to take a look at Juniper. We were using Cisco Meraki devices, but they are kind of end-of-life. We're changing our systems because of a policy change about the use of wireless solutions. So, we don't need them anymore. Juniper seems to have a lot more to offer for future expansion.

I would rate Cisco Meraki Wireless LAN a nine out of ten. It works well.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director at a computer software company with 11-50 employees
Reseller
Mar 23, 2021
A flexible product complete with integrated security and content filtering
Pros and Cons
  • "The captive portal feature is my favorite. It allows us to keep track of how many people are entering our client's businesses."
  • "The signal coverage radius could be extended."

What is our primary use case?

We use Cisco Meraki Wireless LAN for offices, small retail stores, and restaurants. Most of our clients are medium-sized businesses.

Most of our clients have around 200 employees. There are around 50 access point users.

Only one person is required for maintenance.

What is most valuable?

The captive portal feature is my favorite. It allows us to keep track of how many people are entering our client's businesses. 

Also, the security and content filtering that's included on the cloud is great.

What needs improvement?

The signal coverage radius could be extended. I would also like to have a planner for designs. 

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for roughly eight years.

What do I think about the stability of the solution?

Stability-wise, it's very good. The problem is the coverage.

What do I think about the scalability of the solution?

Scalability-wise, it's excellent. You can integrate with other products like MX, the firewall and router of Meraki, and you can also integrate with Umbrella which is cloud security from Cisco. You can also add more access points very easily.

How are customer service and technical support?

Cisco's technical support is excellent. Still, sometimes it takes a while for them to respond. There is also a lot of information on their web page for support.

Which solution did I use previously and why did I switch?

We used to use Aruba and Cisco Access Point. Cloud management was the main difference between these solutions. We have more flexibility with Cisco Meraki Wireless LAN.

How was the initial setup?

The initial setup is easy but it's important to have training.

Configuration takes around one hour. It's the same for any access point but the installation depends on the physical installation — overall, it takes around three hours.

What's my experience with pricing, setup cost, and licensing?

Meraki is a very good solution, but the price is quite high for small markets. We are based in Mexico and within Latin America, most of our customers think that this is an expensive solution compared to other brands. Overall, we think that the price is too high.

For example, the cheapest license subscription is around $600. It's around $1,200 for one access point. This is really expensive for one customer. Other brands charge the same amount for around five access points.

What other advice do I have?

I'd recommend this solution because it's easy to use and secure — the security is integrated. Apps can also be integrated very easily and it's very scalable. 

Overall, on a scale from one to ten, I would give Cisco Meraki Wireless LAN a rating of eight. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1480227 - PeerSpot reviewer
Technology Systems Manager at a educational organization with 51-200 employees
Real User
Mar 13, 2021
A straightforward and easily operated system
Pros and Cons
  • "We're able to automate as well as manually control as necessary."
  • "This solution could benefit from a heat mapping ability so that you can tell where the hotspots are, and where the good signals are."

What is our primary use case?

I work for an elementary school and Meraki's used to cover the entire building with wifi. It's not just a specific location. We're a kindergarten through sixth-grade school — an elementary school.

What is most valuable?

In terms of the product, it's been very good for us. They don't have all of the tools built-in that we would like to have such as heat mapping, but when it comes to managing it, it is straightforward and easily operated. We're able to automate as well as manually control as necessary.

What needs improvement?

This solution could benefit from a heat mapping ability so that you can tell where the hotspots are, and where the good signals are. To have that be available from within the management software would be fantastic.

For how long have I used the solution?

We've been using this solution for four years.

What do I think about the stability of the solution?

Stability-wise, it's excellent. However, the software cannot tell us where there are issues. It would be nice if it could point them out to us, but without that event's information, it's more of a challenge. In terms of when we see that it's working, we know that it will be working, period. It's simply reliable.

What do I think about the scalability of the solution?

It's very scalable. We could increase the system we have, but because of its age, we actually need to replace the entire thing at once. So instead of doing it piecemeal and having some of the older products remain while we put in a new product, we would rather replace the whole system. 

How are customer service and technical support?

We have not used Meraki support directly. We haven't had any problems that were so horrible that we needed their assistance.

Which solution did I use previously and why did I switch?

We're looking at whether to replace Meraki or go with ruckus or Aruba. There are all sorts of options for us. The signal coverage has been quite good with Meraki, but we just simply are in need of a stronger system than what we have now. 

How was the initial setup?

I was very surprised. The initial setup was very straightforward. 

What about the implementation team?

We had a company (reseller) install this solution because we needed so many access points. Once they put it in place and did the initial configuration, everything was straightforward and easily managed.

What's my experience with pricing, setup cost, and licensing?

I don't recall the licensing cost. There is a hardware cost and separate licensing. We did buy the free lessons, but I can't recall how much it cost.

What other advice do I have?

In terms of caution, I don't have any advice. In terms of a recommendation, it's been a very stable system for us. However, because our needs grew exponentially when we had to go one-to-one for students, this has made things too complicated. That's why we're looking into upgrading and replacing the whole system. Still, Meraki is not off of our list while we're considering new solutions.

Overall, on a scale from one to ten, I would give this solution a rating of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.