The main use case is as an enterprise network for the user working in the office and for guests.
Network Engineer at a computer software company with 501-1,000 employees
Reliable and easy to set up but support varies in quality
Pros and Cons
- "Provided reliability and a good price."
- "Quality of technical support varies."
What is our primary use case?
How has it helped my organization?
This solution has provided reliability and a good price for my organization.
What is most valuable?
The most valuable feature is wireless connectivity.
For how long have I used the solution?
I've been using this solution for two to three years.
Buyer's Guide
Cisco Meraki Wireless LAN
May 2025

Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
The quality of technical support varies, sometimes it's very good, sometimes not.
Which solution did I use previously and why did I switch?
I also work with Cisco Wireless LAN. We choose to work with Meraki because we are familiar with the technology from selling the solution.
How was the initial setup?
The initial setup is quite straightforward. In general, setup should not take more than one or two days.
What's my experience with pricing, setup cost, and licensing?
Licensing is available on a yearly basis. A higher subscription fee may be necessary if extra features are required.
What other advice do I have?
Cisco Meraki is quite reliable and provides good support, on a par with other brands. It also requires less time to implement and maintain the network, and it can save running and operating costs. I would rate this solution as seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior System Engineer at a tech services company with 51-200 employees
A wireless LAN solution with a robust cloud manageability feature
Pros and Cons
- "The cloud manageability feature is valuable."
- "It would be better if they enable full integration with Cisco's cloud-based network in the next release."
What is our primary use case?
We use Cisco Meraki Wireless LAN for enterprise wireless and hospitality wireless. We're using it to cater to all customer needs.
What is most valuable?
The cloud manageability feature is valuable. We can access it from anywhere. We don't have to get customers remote connections, we can simply log in using the internet, and they're easy to manage.
What needs improvement?
It would be better if they enable full integration with Cisco's cloud-based network in the next release. A couple of years back, we did an integration with Cisco Identity Services Engine. There we had some integration issues. Cisco had access in the portfolio, but Cisco Wireless wasn't fully compatible with that integration. If we sell Meraki, we can't promote some other Cisco products because there's a clash.
For how long have I used the solution?
I've been using Cisco Meraki Wireless LAN for around four years.
What do I think about the stability of the solution?
Cisco Meraki Wireless LAN is a stable and reliable solution. We have a dedicated team to perform maintenance.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is scalable. We have some customers that own 100 branches and they're connected. There was no issue regarding scalability.
How are customer service and technical support?
Cisco's technical support is good.
How was the initial setup?
The initial setup is straightforward. It took us a few weeks to deploy, not much.
What about the implementation team?
We implemented Cisco Meraki Wireless LAN as we're an integrator.
What's my experience with pricing, setup cost, and licensing?
The price is on the high side when compared to Aruba. We pay for Cisco Meraki Wireless LAN on a yearly basis.
What other advice do I have?
If you need a simple feature set, you can use Meraki basically without any issues.
On a scale from one to ten, I would give Cisco Meraki Wireless LAN an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Cisco Meraki Wireless LAN
May 2025

Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
HIPAA compliant, with good wireless monitoring but the throughput could be better
Pros and Cons
- "Cisco Meraki is HIPAA compliant."
- "The throughput of the switches for wireless could be improved."
What is our primary use case?
We are implementors. We implement solutions for our clients.
What is most valuable?
All of the compliances are available with Cisco Meraki. For example, you have all of the HIPAA compliance. Cisco Meraki is HIPAA compliant.
Because of HIPAA compliance, it can be used in the pharmaceutical industries.
I like cloud-based monitoring.
What needs improvement?
The throughput of the switches for wireless could be improved. I am expecting more from it. The bandwidth should be improved. It should be increased.
For how long have I used the solution?
We have been dealing with this solution for six months.
What do I think about the stability of the solution?
It's a stable solution. There are no issues with stability.
What do I think about the scalability of the solution?
There is no problem with scaling. It's a scalable product.
Which solution did I use previously and why did I switch?
We have recently provided a client the complete Aruba solution. It's both on-premises and on the cloud, for switching, for wireless, and monitoring. It is called Aruba Central.
What other advice do I have?
I would rate this solution a seven out of then.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Systems Engineer at a financial services firm with 1,001-5,000 employees
We can use a single dashboard to manage our 5 offices in different parts of the world.
What is most valuable?
- Centralized management
- Easily configurable
How has it helped my organization?
We implemented Meraki APs across our 5 offices in USA, UK, and India, and we can manage all of them from one dashboard. We have great metrics for bandwidth usage, easily finding out who is downloading movies. ;-)
Using Radius server for user authentication is very simple to configure, creating new SSID, and it has a great alerting system.
For how long have I used the solution?
2 years
What was my experience with deployment of the solution?
Deployment is very simple- just add the device to your dashboard, connect to the network, and it will automatically connect, update firmware, and update configuration to match with your others APs.
What do I think about the stability of the solution?
Nope
What do I think about the scalability of the solution?
No
How are customer service and technical support?
Customer Service:
10
Technical Support:10, to get help you can open the case or just call them directly, give them your customer ID and boom, you are talking to the tech who can see all your devices.
Which solution did I use previously and why did I switch?
Aruba, Ruckus - they are ok, but you need to spend more time to configure and their support is not even close to Meraki.
How was the initial setup?
Can't be more simple
What about the implementation team?
In-house
What's my experience with pricing, setup cost, and licensing?
I think the Meraki APs are very cheap, I am using them even at home.
What other advice do I have?
Don't waste time and money for the other solutions, only Meraki!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Architect at a computer software company with 10,001+ employees
Reliable, scalable, and simple installation
Pros and Cons
- "The stability of the Cisco Meraki Wireless LAN is very good."
- "The technical support from Cisco is good, but they can improve themselves in some areas. Sometimes it takes a while to provide a solution or an answer to our problem."
What is our primary use case?
We are using Cisco Meraki Wireless LAN for enterprise access in our building.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for approximately five years.
What do I think about the stability of the solution?
The stability of the Cisco Meraki Wireless LAN is very good.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is a scalable solution.
We have approximately 300 people using this solution in my organization.
How are customer service and support?
The technical support from Cisco is good, but they can improve themselves in some areas. Sometimes it takes a while to provide a solution or an answer to our problem.
How was the initial setup?
The deployment of Cisco Meraki Wireless LAN was simple. It took a couple of weeks to complete.
What about the implementation team?
We have certified people that do the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Meraki Wireless LAN is per unit and it has annual maintenance costs.
What other advice do I have?
I rate Cisco Meraki Wireless LAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Deputy Manager at STBL
Stable, scales according to our customers needs
Pros and Cons
- "I have found it to be stable."
What is our primary use case?
We sell and provide technical support for the solution.
For how long have I used the solution?
We have been using the solution for approximately three years.
What do I think about the stability of the solution?
I have found it to be stable.
What do I think about the scalability of the solution?
The solution is scalable.
What about the implementation team?
We have 15 employees and we provide support for the solution to our customers.
What's my experience with pricing, setup cost, and licensing?
The price of the product could be cheaper.
What other advice do I have?
I would recommend the solution to others, we have sold it to over 100 customers.
I rate Cisco Meraki Wireless LAN a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Network Specialist at a real estate/law firm with 501-1,000 employees
Good technical support, but not stable and has poor functionality
Pros and Cons
- "Cisco's technical support is very good and better than other vendors."
- "In the next release, I would like to see a third-party high tech center to connect multiple users to a particular network."
What is most valuable?
This is a cloud-based solution that is easily managed. You can manage the visibility and the cloud controller.
It's a cloud solution that we can access from anywhere, on a mobile phone or any device. We can connect to it, manage it, and we can configure it. It's simple, really easy.
What needs improvement?
The stability of this solution is not good. It needs improvement.
Operation-wise this solution has some problems and the functionality is not very good.
In the next release, I would like to see a third-party high tech center to connect multiple users to a particular network.
For how long have I used the solution?
I have been using this solution for fifteen years.
What do I think about the stability of the solution?
This solution is not stable.
This solution is still evolving and sometimes the authentication stops working and the client is not able to browse anything even though it is connected. It's quite an unstable solution.
What do I think about the scalability of the solution?
This solution is scalable. It's good and we have no issues.
How are customer service and technical support?
Cisco's technical support is very good and better than other vendors.
What other advice do I have?
I would rate this solution a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal at a tech services company with 11-50 employees
Provides a high level of security and stability for teleconferencing
Pros and Cons
- "Meraki is a decent solution for a small company, and we use it in a pretty typical way. We need Teams and Zoom to work, and we need a high level of security because we want our business to remain confidential."
What is our primary use case?
We have a small, growing company, and they're looking for a wireless capability to do typical office stuff, except that now, we're doing a lot more meetings on Teams and Zoom. We often have a setup where a few people in a conference room connect with remote workers on a Teams meeting. We've had some Teams and Zoom calls interrupted due to problems with the wireless and the wide-area network, as well as some other standard internet issues. Meraki is a decent solution for a small company, and we use it in a pretty typical way. We need Teams and Zoom to work, and we need a high level of security because we want our business to remain confidential.
For how long have I used the solution?
My company has been using Meraki Wireless for several years, but I've only been involved for a year and a half.
How are customer service and support?
I haven't interacted with technical support. I hire third-party technical staff, and they deal with all the actual support.
What other advice do I have?
I rate Cisco Meraki Wireless eight out of 10. My suggestion to anyone looking to implement this kind of solution is to use a smart consultant. I use technical consultants to handle things like picking out a solution. So I have one guy who says Ubiquiti would be a great platform, and the other says they think Meraki is the best platform.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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