The product's cloud controller is easy to use.
IT Manager at Amagi
Has an easy-to-use controller feature, but its network analysis feature needs improvement
Pros and Cons
- "The product's cloud controller is easy to use."
- "It lags a bit in providing reports for Wi-Fi performance."
What is most valuable?
What needs improvement?
The product's features for network analysis need improvement. It lags a bit in providing reports for Wi-Fi performance. Additionally, they should offer a higher-end firewall.
For how long have I used the solution?
We have been using Cisco Meraki Wireless LAN for more than seven years.
What do I think about the stability of the solution?
I rate Cisco Meraki Wireless LAN's stability a seven out of ten.
Buyer's Guide
Cisco Meraki Wireless LAN
March 2026
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have 800 Cisco Meraki Wireless LAN users in our organization. I rate its scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We have used Cisco Aironet and Ruckus products before. Later, we switched to Cisco Meraki Wireless LAN as we wanted more control of remote office administration. We are a small company that administers switches, configuration, and backup remotely. In comparison, the traditional Cisco switches need upgrading firmware.
How was the initial setup?
I rate the initial setup process an eight out of ten. It takes 30 minutes to configure it and around two hours to complete the installation. We connect the switch to the LAN, which is already connected to the Internet. Once the device is seen on the Meraki portal, we configure it from there.
What was our ROI?
The product generates a return on investment for us.
What's my experience with pricing, setup cost, and licensing?
Cisco Meraki Wireless LAN is expensive. I rate its pricing an eight out of ten.
What other advice do I have?
I rate Cisco Meraki Wireless LAN a seven out of ten. I advise others to configure the product and then utilize the plug-and-play functionality.
It has limitations for pricing and supply of material. It takes around four months to be delivered. It is very time-consuming.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Manager at IXODRON
The outstanding visibility offered by the tool to its users makes it a tool that can be easily deployed and managed
Pros and Cons
- "The initial setup of Cisco Meraki Wireless LAN was very easy."
- "The solution's mobile application and management of dashboards are areas with shortcomings that need improvement."
What is our primary use case?
My company deals with Cisco Meraki Wireless LAN since it provides better visibility, from my point of view, making it easier to manage. With Cisco Meraki Wireless LAN, you don't need to create something else to create controllers. You can just enter in your internet browser to deploy and manage it from there. L7 firewall is also a very good sync option available with Cisco Meraki Wireless LAN.
What is most valuable?
The most valuable feature of the solution is the simplicity of operating it, which is its biggest asset. The product also has similar, if not better, capabilities than traditional wireless access points.
What needs improvement?
As a daily user of the solution, I haven't found anything that needs improvement. The solution's mobile application and management of dashboards are areas with shortcomings that need improvement.
Though there are a few features that I would like to see in future releases of the product, they cannot be made possible.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for a year. I am an integrator and not an end-user of the solution. I don't remember the product version I use.
What do I think about the stability of the solution?
It is a very stable solution. Besides a few outages from my power supply, I had no problems with the solution.
What do I think about the scalability of the solution?
It is a scalable solution, though I never tried to use its scalability option. I don't even know how many devices you can add to the product.
How are customer service and support?
I have, unfortunately, never interacted with the technical support team of the product. Based on the opinions of others, I came to know that the product's technical support team is very good.
Which solution did I use previously and why did I switch?
I don't have any experience with other solutions at a business level. I work with Huawei and TP-Link at home, though I find Cisco Meraki Wireless LAN comparatively superior. Huawei and TP-Link's costs are very low, while Cisco Meraki Wireless LAN is more reliable from both hardware and security point of view.
How was the initial setup?
The initial setup of Cisco Meraki Wireless LAN was very easy.
Though, I don't remember the steps involved in the deployment process of the solution since it was done a year ago. The deployment process was very simple because I only had to make a few clicks to create an account on the device to complete the deployment process. In the last stage of the deployment process, you need to put your license into the product and configure your SSID.
What's my experience with pricing, setup cost, and licensing?
Cisco Meraki Wireless LAN is not a reasonably priced product for home use. Cisco Meraki Wireless LAN is a reasonably priced product for enterprise-sized businesses.
What other advice do I have?
Apart from the firmware upgrades, no other processes are followed to maintain the solution.
I wouldn't recommend the product to those planning to use it at their home. I recommend the product to those planning to use it commercially in a certain industry or market.
I rate the overall product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Meraki Wireless LAN
March 2026
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Infrastructure Business Analyst at a comms service provider with 10,001+ employees
Helpful centralized dashboards, beneficial user visibility, and simple setup
Pros and Cons
- "The automatic VMware update is very useful because you don't have to worry about outages and planning for VMware updates. It is very advantageous from a management point of view. The ability to restrict and review the clients connected to each of our segments. Additionally, the solution is easy to use."
- "Cisco Meraki Wireless LAN was easy to deploy and use, it gives us the functionality that we need to maintain our infrastructure functions, and at the same time, it does provide the security that everybody's looking for these days."
- "Cisco Meraki Wireless LAN could improve by having more granularity in terms of the data displayed. However, I understand that with Cisco Meraki Wireless LAN, you need to have a compromise point to what are the functions that you're going to provide to the users versus ease of use. More granularity in terms of the data and the things that you can do to the devices would be helpful. For example, when we wanted to make a change, restriction, or segregation within Palo Alto, we can go to the level of detail that we want. The amount of detail provided is amazing, it is very granular. However, it comes with much more difficulty, it requires a technical understanding of the environment compared to Cisco Meraki Wireless LAN."
- "Cisco Meraki Wireless LAN could improve by having more granularity in terms of the data displayed."
What is our primary use case?
The last company I was working for did an overall network revamp project where they replaced all of the access points, switches, and firewalls. We replaced all the aging equipment with new ones including Cisco Meraki Wireless LAN solutions.
What is most valuable?
The automatic VMware update is very useful because you don't have to worry about outages and planning for VMware updates. It is very advantageous from a management point of view. The ability to restrict and review the clients connected to each of our segments. Additionally, the solution is easy to use.
What needs improvement?
Cisco Meraki Wireless LAN could improve by having more granularity in terms of the data displayed. However, I understand that with Cisco Meraki Wireless LAN, you need to have a compromise point to what are the functions that you're going to provide to the users versus ease of use. More granularity in terms of the data and the things that you can do to the devices would be helpful. For example, when we wanted to make a change, restriction, or segregation within Palo Alto, we can go to the level of detail that we want. The amount of detail provided is amazing, it is very granular. However, it comes with much more difficulty, it requires a technical understanding of the environment compared to Cisco Meraki Wireless LAN.
For how long have I used the solution?
I used Cisco Meraki Wireless LAN within the past 12 months.
How are customer service and support?
I have not used the technical support because the equipment was new.
Which solution did I use previously and why did I switch?
We used other vendor devices previously, such as Dell PowerConnect. We were looking for a solution that was easier to configure and maintain while not compromising the visibility of our environment. That's why we chose the Cisco Meraki Wireless LAN solutions because they have user-friendly dashboards to use the equipment and at the same time, it does provide the visibility that we needed to control our traffic in all our branches.
When you are deploying equipment in remote areas where you don't have many employees having a cloud dashboard where you can make changes to your equipment easily is a large benefit. Having a centralized, single pane of glass dashboard where you can manage all your equipment in one place has been helpful.
How was the initial setup?
The initial setup was very easy considering it is a Cisco solution.
It took us approximately two to three weeks, to migrate small branches which were quite fast. We hadn't migrated the head office systems when I left the company but that implementation would have been more complicated because that's where the data center is involved.
What about the implementation team?
We hired a network architect as a consultant and that team helped us do the whole migration and implementation. When we were doing the setup of switching and the access points, it require a lot less preparation because of its ease of use. Other solutions, such as Palo Alto, required a lot more planning.
We have 12 branches and our head office and we use one person for marinating and supporting the solution. However, we did outsource the support, we pay annually for support from a third-party company that helps us maintain our equipment. They are on call if we need them.
What other advice do I have?
I rate Cisco Meraki Wireless LAN an eight out of ten.
Cisco Meraki Wireless LAN was easy to deploy and use, it gives us the functionality that we need to maintain our infrastructure functions, and at the same time, it does provide the security that everybody's looking for these days. We did replace the firewalls with Palo Alto, which gives us another layer of security because Palo Alto's very good in that regard.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager of Enterprise Systems at a computer software company with 201-500 employees
User-friendly interface, simple to install, configure, and deploy, and good technical support
Pros and Cons
- "The most important feature is flexibility."
- "Because of the features and feasibility, flexibility, and everything else, as well as the cost, we like the Cisco Meraki Wireless LAN."
- "The only concern is when the license has expired and it will no longer function, the entire network goes down, without any notification, or warning."
- "The only concern is when the license has expired and it will no longer function, the entire network goes down, without any notification, or warning."
What is most valuable?
The most important feature is flexibility.
I believe it is user-friendly. The techie guys don't care for it, but in my opinion, essentially, it has a very simple interface. Most other vendors are now including those in their dashboard features and interfaces as well.
What needs improvement?
The only concern is when the license has expired and it will no longer function, the entire network goes down, without any notification, or warning.
The price could be reduced.
For how long have I used the solution?
I have been working with Cisco Meraki Wireless LAN for four or five years.
The first implementation we did was with the MR32. MR32, MR42, and MR62
What do I think about the stability of the solution?
Cisco Meraki Wireless LAN is stable.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is easy to scale.
How are customer service and support?
Technical support is very good.
Which solution did I use previously and why did I switch?
I used to work for VS Information Systems, and I'm currently looking after the Cisco Meraki Wireless LAN and the data center infrastructure.
How was the initial setup?
The initial setup is straightforward.
We use a couple of guys for the more physical aspects of the implementation, such as access point mounting.
Because they are cloud-based, we are only using one person for maintenance.
What about the implementation team?
Previously, I did the majority of the configuration by myself. Now, another person has been assigned to the configuration part.
What's my experience with pricing, setup cost, and licensing?
When compared to other vendors, Cisco's pricing is higher.
Which other solutions did I evaluate?
We did some research and found that we already had the HP solution in-house. Because of the features and feasibility, flexibility, and everything else, as well as the cost, we like the Cisco Meraki Wireless LAN.
What other advice do I have?
We haven't received any requests for additional features at the moment. Previously, any request for additional features was made on the other Cisco dashboard, and the majority of them were already implemented on this one.
We have a partnership with Cisco.
For my experience, I would rate Cisco Meraki Wireless LAN a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Owner at Vighetto Networking, Inc.
Highly reliable, effective site blocking, and beneficial reports
Pros and Cons
- "The settings of Cisco Meraki Wireless LAN can be very granular. You can lock down and block devices with the controls. For example, we have four different wireless settings, such as guest, employee, security, and backup. For example, the settings for the employees, if they use laptops, they're required to have certain settings, such as an antivirus installed. If they do not then Cisco Meraki Wireless LAN will not let them connect. This is very good protection because the network works on the bringing your own device(BYOD) principle. It's a BYOD environment now, and you also don't want them to bring infection into the environment because these people are connecting to the LAN via wireless connections. We have to be careful because we're managing it, we have to be very strict with regards to the rules and policies."
- "The customer we implemented Cisco Meraki Wireless LAN for found the reporting invaluable, and it paid for the cost of the implementation of the wireless devices."
- "The way Cisco Meraki Wireless LAN groups certain things, as far as the devices for either monitoring and or configuring them should be done better. They should be grouped a little bit differently because if I want to configure something, a different setting on an SSID, I have to go to their specific area where I would have thought it should be clumped as a dropdown menu in another area."
- "The way Cisco Meraki Wireless LAN groups certain things, as far as the devices for either monitoring and or configuring them should be done better."
What is our primary use case?
We have been using the latest versions of Cisco Meraki Wireless LAN because we were deploying them in a new restaurant, we had all new solutions. The only difference was that because of COVID everyone has devices on backorder and we had to compare different Meraki devices. We had to redesign our plans based on what was in stock in the wholesaler inventory. They were all enterprise-level Meraki devices.
The deployment is on-premise but we manage the solution from the cloud.
The owner of the restaurant where Cisco Meraki Wireless LAN was implemented wanted to receive very detailed analytics and metrics based on the customer traffic that he would have. We wanted to capture the information from the customers either walking outside of the restaurant or enjoying the food inside, then adjust his marketing accordingly.
How has it helped my organization?
Cisco Meraki Wireless LAN has improved our organization by providing us with a sense of security. When anyone is connected wirelessly, you're not going to get compromised. You're not going to receive a bunch of pop-up ads, and the beneficial functionality of Cisco Meraki Wireless LAN has been great. It has strong encryption and since my customer has a fast internet speed, they have good wireless speed. The owner was extremely happy with the solution, not only the functionality, the daily use, but the analytics and metrics that he wanted were available.
What is most valuable?
The settings of Cisco Meraki Wireless LAN can be very granular. You can lock down and block devices with the controls. For example, we have four different wireless settings, such as guest, employee, security, and backup. For example, the settings for the employees, if they use laptops, they're required to have certain settings, such as an antivirus installed. If they do not then Cisco Meraki Wireless LAN will not let them connect. This is very good protection because the network works on the bringing your own device(BYOD) principle. It's a BYOD environment now, and you also don't want them to bring infection into the environment because these people are connecting to the LAN via wireless connections. We have to be careful because we're managing it, we have to be very strict with regards to the rules and policies.
What needs improvement?
The way Cisco Meraki Wireless LAN groups certain things, as far as the devices for either monitoring and or configuring them should be done better. They should be grouped a little bit differently because if I want to configure something, a different setting on an SSID, I have to go to their specific area where I would have thought it should be clumped as a dropdown menu in another area.
It would be a benefit for Cisco to make an application for mobile devices. For example, an Apple or Android application for either a smartphone or a tablet. It would be useful to log in and use the dashboards to have a central control panel. It could be used to allow alerts to be received quickly if they went to mobiles devices. 10 times out of 10, you will have access to your phone before you have any other device on you. For example, one of the managed services that I use is Continuum which was purchased by ConnectWise making it a ConnectWise solution. They have an application for alerts that I can click on, and it will open the application on my phone. I can go in and see the alerts and trouble tickets and receive information, such as which client it is, which computer, server, or laptop. At that point, I can either click on another link and remote into it, or I can call the customer and notify them of the alert and that they could experience some delay or lag or problem with the internet connection because of their network card on their laptop. I do not have time to sit in front of the dashboard and if the alerts could be managed from a mobile device that would be a big help.
You could spend all day looking at the bandwidth, or who is potentially looking at what in the network. Once you know what to lock down from the users, such as social media sites. If you have the employees on a separate wireless network, you can lock down all social media, to where they have no access to the social media. Additionally, you can block eBay, or anywhere you can purchase from, no porn, no adult content, it works very well wirelessly. It is a good solution.
I am not the first to think about additional features or improvements. They most likely have a lot of features in the works. Since I have many clients now I'll subscript to their next newsletter that they put out. They may have a mobile application coming out in the near future.
For how long have I used the solution?
I have used Cisco Meraki Wireless LAN for approximately 10 years.
What do I think about the stability of the solution?
I have not had any issues with the stability of the Cisco Meraki Wireless LAN. I am extremely satisfied with its performance and quality.
What do I think about the scalability of the solution?
The stability of Cisco Meraki Wireless LAN has been great. I am highly satisfied.
How are customer service and support?
I have contacted the support from Cisco. Recently I couldn't find where to do something on one of the main Cisco switches. It was a PoE switch, and I sent an email out to the support at approximately 10:00 and I received an email response early morning hours at approximately 5:00. I was very happy. They asked me a couple of questions, and then when I tried what they'd suggested that I should try, it worked. It was only one little setting that I missed, that I didn't check, and everything came up fine. Then I replied to the email, and they closed the ticket.
I'm very happy with their support. Additionally, they said in the email, if I have a critical issue that needs a more immediate response we can call a number to receive immediate support. I thought this was great. We are an enterprise client of Cisco because the solutions that we have purchased allow us this extra immediate service.
How was the initial setup?
The initial setup of Cisco Meraki Wireless LAN was straightforward. You create the network, you add in the license, it pulls in all the devices, then you only need to rename the devices to whatever you want. What I enjoy are the ones I always request or require is a floor plan from the architect. I upload the floor plan, and I place it on the map, similar to a Google map. I place where all the devices are located within that floor plan on the map, and I provide that as documentation to the clients and they love it.
I would rate Cisco Meraki Wireless LAN implementation a five out of five.
What about the implementation team?
We do the implementation, maintenance, and support of Cisco Meraki Wireless LAN. You set the solution up and it runs, it is pretty simple to manage.
We are very particular with email alerts when we receive them. When we receive the alerts, we will let the client know that on a particular evening or morning during the weekday or weekend, or early morning hours, we will be sending a firmware update or an update for the software. We do it in a way that does not affect them.
If everyone were to see all the features, utilities, and tools that can be used and the reporting that Cisco Meraki Wireless LAN can provide, I think they would be able to better justify the cost. Although, it's still a little bit on the pricey side, and for me to explain everything in plain English to a non-tech person would take a while.
It would take me upwards of an hour because I would be a very big cheerleader for this solution. I'm an extreme fanatic about Cisco Meraki Wireless LAN. That's why I wanted to show them the comparison between the Ubiquiti and the Ruckus solutions next to Cisco, and the biggest hesitation is the price of the solution, which includes the licensing, and renewal. Otherwise, Ubiquiti would win, but the problem with Ubiquiti is, they don't have the granular type of customization of reporting that the owner of the restaurant wanted. I'm sure that once he gets started and he gets people in there, he is going to see that it is worth it.
He won't have a problem with it moving forward, but the price was a tough sell. We thought at first we weren't going to get it. We used a report from PeerSpot for two clients to compare solutions. One of the two we did receive as a client and the other one we did not. I feel that the client that we did not sell Cisco Meraki Wireless LAN to will come back to us because they were focused on purchasing a cheap solution. However, as they say, you get what you pay for. They might be calling us back in a month to potentially change solutions.
What was our ROI?
The customer we implemented Cisco Meraki Wireless LAN for found the reporting invaluable, and it paid for the cost of the implementation of the wireless devices.
What's my experience with pricing, setup cost, and licensing?
My client has made comments on the price, indicating it is expensive, however you do receive a lot for the money that you did spend on the solution. The price of the annual renewal of the licensing of Cisco Meraki Wireless LAN is a little high. We wish the price would drop.
I have looked at our parts and labor sheet, for a three-year license for three access points and the A port PoE switch, will cost approximately $1,200. It is approximately $400 a year for licensing for Cisco Meraki Wireless LAN.
What other advice do I have?
In the beginning, I had to find and figure out where to find certain functions. The logistics of where things are configured or located in the dashboard can be difficult to find, it could be more intuitive. It's not a perfect solution. However, if money weren't an object, I would suggest that everyone should use a Cisco Meraki Wireless LAN solution.
My advice to those that have not used a Cisco Meraki Wireless LAN, I would recommend them to check the community forums that are available and ask questions there. They're very helpful. There are several YouTube videos that can be used to receive a good overview. They do provide useful documentation with the solution, but they tell you to go online to this specific link and it'll explain in great details step by step what you have to do.
There are consultants, such as myself, that have YouTube channels. They show you step by step how to set up your first network from start to finish, what to change, what settings to use, what not to use, and depending on the scenario, what changes you need to make, how to use the dashboard, how to add licenses to assigned products. How to create a splash page for a guest login and if you want them to click through, and after redirect them to that client's website before they click on and connect to the internet and go someplace else. There are a lot of other outside non-Cisco vendors and consultants that put a lot of information out there. I've always told people, Google and YouTube are your best friends.
I grew up where, to find something, you would have to physically go to the library, and you had to go through the Rolodex card catalog file to find a book. The process would take a couple of hours, with the technology today the process now can take a couple of seconds, and you can download a digital copy of the book and read it on your Kindle, iPad, or whatever device you choose.
Cisco is very picky about their solutions, they strive for accuracy and non-buggy software. I commend them for that, and there's a price to pay for research and design.
I rate Cisco Meraki Wireless LAN a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Network Administrator at a non-profit with 10,001+ employees
Fully control all aspects of LAN access points from anywhere, anytime
Pros and Cons
- "It is more robust for me to deploy networks. And because of the field we are in where offices open up and others close, it helps my turnaround time to deploy these networks for the customers."
- "It has simplified my work because before I had to travel every day to a different place because of a different wireless issue."
- "Recently I have seen that the Meraki access point, maybe due to congestion, just kicks off my customers, mostly when they are in Zoom meetings or Teams meetings and they have to reconnect."
- "Recently I have seen that the Meraki access point, maybe due to congestion, just kicks off my customers, mostly when they are in Zoom meetings or Teams meetings and they have to reconnect."
What is our primary use case?
At World Vision, we run most of our applications in the cloud. So most of the people need to have a strong and stable internet connection. Our offices are kind of in a box with not much infrastructure in terms of the LAN. So I deploy Meraki WIFI access points and they become the connection to the internet so that people can get to the systems that they use wherever they are.
How has it helped my organization?
We have a centralized dashboard in the cloud. I send the access point somewhere and I configure it remotely on cloud. Ours is on premise, managed from the Meraki dashboard itself. So I could be anywhere and manage it, but we are deploying them for World Vision offices across the country.
It benefits the organization and my work because we do not have a lot of IT guys here. Before, we used to manually deploy wireless and I needed to drive miles and miles across the country to configure an access point. When it goes off, we lose connection to it. I still need to drive there, but these days Meraki has reduced the workload because I can just send it wherever it is going and configure it wherever I am. I can be in many places at once.
First of all, it helps with the workload, but also with the flexibility in that I can do everything remotely. I can view when the app is off, I can view when it's on, when it's acting up, when it's fully loaded, I can do the RF setting, even on my phone right now, in case there is any issue. This is what we found good about Meraki.
What is most valuable?
I like the fact that the deployment is so easy. Deploying and setting up a network have become so easy - like 1, 2, 3 steps and you are up and running, whereas originally we needed to log into the app and all those things. Now, it is more robust for me to deploy networks. And because of the field we are in where offices open up and others close, it helps my turnaround time to deploy these networks for the customers.
What needs improvement?
In terms of anything to improve, recently I have seen that the Meraki access point, maybe due to congestion, just kicks off my customers, mostly when they are in Zoom meetings or Teams meetings and they have to reconnect. It is not a good thing. I have been on the communities trying to find solutions, but I think Meraki is working around the clock to fix that bug. Other than that, I think it's okay. We moved to WIFI Fix, so I think that the improvements are there. They are already in R&D. So I look forward to more good things coming from Meraki.
It just kicks them off, because one minute they are connected and then they are completely dropped, and then after a minute or two, we connect back. I think it is an AP issue that Meraki might need to take a look at. If anyone has some hack around that, I would be interested in knowing what it is.
In terms of what I would like to see in the next release, for starters, I would like an air marshal not to interrupt service. I would like to be able to do a separate scan of the network while the service is still running. It is important for me to know what environment I am working in. But every time I do that, it tends to have the IP go off and everyone starts complaining. That would be a feature that I would like to be added.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for about three years.
What do I think about the stability of the solution?
In terms of stability, it performs until lately, when it started to kick off my people. But it is not so often. It is during peak hours, like Monday mornings when we have so many Zoom meetings and then maybe Wednesdays when it is too busy. Other than that, it has been stable. We have been okay for the past two and a half years.
What do I think about the scalability of the solution?
The scalability is as I want it to be. The only thing I need to do is add a few licenses here and there, but it is scalable. I get a new device, add it on the dashboard, and I don't need to pay dashboard fees. Not too bad for me. It is scalable enough. I wouldn't want that to be changed.
As a rough estimate, we are about 1,200 users. That is the breadth of the network across the country. We have about 30 offices, with some more populated than others.
I do the deployment and maintenance myself - only one person.
We use it everyday. Every time someone walks into the office, they are using the Meraki Wireless at that point to connect to the internet and everyone who walks in the office needs the internet to work. It is being used 24/7.
How are customer service and support?
I have spoken to support, but not too many times because we have not had that many issues. But I have contacted support and they are quick to respond. I would say for the last issue that I sent them, they are still doing the investigation on that. I checked everywhere on the communities and I think it is still something they are working around. In terms of support, when I send a ticket, it is responded to, I get feedback and then I'm asked if it works or if I still have any issues. That is also a good thing they are doing there.
Which solution did I use previously and why did I switch?
Before we started using Cisco, we were using the Ubiquiti UniFi.
We switched from UniFi, because at the time, the UniFi access points were being managed locally at each location here. So we had to set up local accounts for admin. At the time, most of those controllers were on desktops which were off all weekend. So we had the whole work of going back to each office and resetting them and reconfiguring them. It was a disaster for us. So we were looking for a more centralized solution where one person could do all this stuff in his office or wherever they are.
How was the initial setup?
The initial setup is quite straightforward.
It takes me five minutes to set up a network, because I configure everything in the dashboard. I only have to synchronize. I need to onboard it and assign it a network and it is up and running.
What about the implementation team?
I do this deployment myself. I buy the equipment. It comes in, I onboard it and I send it out to the field. I tell someone to power it up and it is good to go.
What was our ROI?
We have seen ROI, yes. Because we save. Just imagine for three years we saved all that transport costs, fuel costs, and admin costs that they had to pay me to go out of office. They had to pay for the driver, the car and all those things. So we have cleared on that. Originally, we used to employ temporary staff who would help with the manual work of removing the access point, putting it back up, and troubleshooting. All that now is at zero. And the beautiful thing is that this Meraki Wireless shows us our utilization, so we get to know how the internet is being utilized and we can possibly leverage ISP on reducing the cost on bandwidth, because we require more. I have conversations with them to reduce the cost of our bandwidth and give us more bandwidth for that data. It also has the analytics that know what our customer is doing. I really think that the organization has obtained its return on investment. This is why when I say that we need another $13,000 next year, they will gladly give it to me because they know that the solution helps us do our work.
What's my experience with pricing, setup cost, and licensing?
Each Meraki license is around 130. We pay $139 for three years. So every three years we spend about $13,000.
Which other solutions did I evaluate?
We also checked out Ruckus Wireless. I went with the Meraki because it gave me more capability in what I was looking for
What other advice do I have?
My advice to anyone considering Cisco Meraki Wireless LAN is, if you can afford it, I think it is a good solution. If your CBA, cost benefit analysis, is okay - I would recommend Cisco Meraki because it helps you reach many, many points from just one center. It has simplified my work because before I had to travel every day to a different place because of a different wireless issue. Now I have remote oversight over all of them. I can know what to do if someone called and said, "Something's wrong here." First take a close look, study some of these things, maybe come to PeerSpot and get some notes before embarking on Cisco Meraki.
On a scale of one to ten, for point to point for big crowds, I would give Meraki a nine. A nine because there is always a need for improvement. This is only on the technical part - of course if you factor costs and all, I may have a different score, but for me as an engineer, I give it a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Provides a reliable portal and a straightforward setup process
Pros and Cons
- "It makes the process much easier by providing visibility and centralized control over the network."
- "The issue primarily revolves around failure to renew the license on time, leading to service termination."
What needs improvement?
One significant area for improvement with the Cisco Meraki Wireless LAN solution lies in its licensing model. The issue primarily revolves around failure to renew the license on time, leading to service termination.
What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable platform. We have deployed 60 access points across our organization.
How was the initial setup?
The initial setup was straightforward and seamless.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. I rate the pricing a nine out of ten.
What other advice do I have?
Using the Meraki portal has significantly streamlined network management tasks. It makes the process much easier by providing visibility and centralized control over the network.
It has primarily addressed reliability concerns related to aging equipment. It has yet to improve operational efficiency, but it has stabilized the environment from an IT perspective.
The feature that I find most beneficial for our networking needs, especially wireless networking, is the portal's reliability and accessibility.
I recommend it to others and rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Services Manager at a tech services company with 11-50 employees
The tool offers integration capabilities, but the licensing model needs improvement
Pros and Cons
- "With Cisco products and third-party products, integration of Cisco Meraki Wireless LAN is good."
- "The product doesn't effectively do its job anymore since some issues crop up in it once you run out of your subscription licensing...Improvements are needed in the licensing part of the tool."
What is our primary use case?
I haven't personally recommended the product to my company's customers. Many of my company's customers use Cisco Meraki Wireless LAN at corporate levels where wireless LANs are needed.
What is most valuable?
I am not a big fan of Cisco Meraki Wireless LAN. Based on my company's customers' opinions, I feel that the best feature of the product stems from the fact that it serves as an actual cloud management platform and the ease of deployment it offers.
What needs improvement?
The thing that concerns me the most about the product is that, with a lot of our other customers, the platform's behavior once its licensing runs out. The product doesn't effectively do its job anymore since some issues crop up in it once you run out of your subscription licensing. Once customers run out of subscriptions, they could end up with a non-functional environment, an area of concern.
Overall, Cisco Meraki Wireless LAN is an easy platform to use. I think it would be good if the tool provided a perpetual licensing option, even if it has a limited set of features. If you went back to a basic set of features or something available on a perpetual basis, it would probably be the single biggest improvement in the solution.
Improvements are needed in the licensing part of the tool. The predominant reason why I don't recommend the tool to others is because it puts a large onus on the customer in terms of the tool's operational expenditure year on year. A lot of the customers my company works with want some flexibility and want to stop a product's use after the fourth or fifth year. If customers plan to implement a tool today, they are forecast to replace it in the upcoming four or five years. Having a tool that doesn't lock customers into subscriptions during a time when they want to switch to other products would be great.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for four to five years. My company is a reseller of Cisco Meraki.
What do I think about the scalability of the solution?
From a scalability perspective, I think the tool is incredibly scalable. I assisted one of our company's customers, which is a global supermarket chain, in an evaluation, which included Cisco Meraki and the wireless component, during which, for the first time, I was exposed to the true scalability feature of the platform. Scalability-wise, I rate the solution a ten out of ten.
Which other solutions did I evaluate?
Compared to Cisco Meraki Wireless LAN, I recommend products like RUCKUS and HPE Aruba Networking. Considering customers who largely use Fortinet infrastructure, I would also recommend switches and firewalls from Fortinet.
Apart from the advantages offered by the product other than Cisco Meraki in areas like licensing model, from Fortinet's perspective, I like the product's ability to offer a single pane of glass, so it has a single vendor. RUCKUS and HPE are normally deployed due to the RF capabilities it offers. My company did quite a detailed RF study four or five years ago, and HPE and RUCKUS stood out quite well. RUCKUS has adaptive antenna technology. What holds back RUCKUS is that it has been acquired multiple times over the last six or seven years. CommScope is rebranding a lot of the switches under RUCKUS, which is something my company is interested in seeing and observing how that pans out over the next few years.
What other advice do I have?
The cloud management aspect of Cisco Meraki has improved our company's customer's administrative efficiency in some cases, while in some other cases, it hasn't. Depending upon whether or not the tool integrates the switching and SASE aspects as well, I had a few customers whom I had to split apart due to some of the tool's features not being visible once you opt for the product's unified infrastructure model.
With Cisco products and third-party products, integration of Cisco Meraki Wireless LAN is good. The tool doesn't have a lot of integrations that are necessarily native. I think that a lot of the larger infrastructure providers offer the same integration features as Cisco Meraki Wireless LAN since such a solution brings on additional products through acquisition, and true integration processes take time.
Speaking about how the tool's specific security features strengthened our company's customer network defense, I would say that I am not a fan of the product as a security platform. MS Switch Access Policies (802.1X) and NAC are good areas in the product, especially if you integrate with Cisco's platform. I won't usually use the product as a layer 3 boundary.
With the current models offered by the product, it is not a solution that my company recommends to others. If our company's customer already has a large Meraki deployment in place, we recommend it for continuity's sake. The product is not normally something our company would encourage others to use, but if there are additional facilities, we recommend it.
I rate the product a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Updated: March 2026
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Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros
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