Arcserve UDP vs Carbonite Server comparison

Arcserve and OpenText are both solutions in the Backup and Recovery category. Arcserve is ranked #23 with an average rating of 6.9, while OpenText is ranked #57. Arcserve holds a 1.1% mindshare in BRS, compared to OpenText’s 0.8% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

2,739 Views
2,328 Comparison Views

85% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

1,779 Views
1,263 Comparison Views

100% willing to recommend

Arcserve UDP

Carbonite Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Carbonite Server are both prominent data protection solutions. Arcserve UDP is praised for its comprehensive backup options, while Carbonite Server excels in seamless data recovery processes, making it popular among users who prioritize reliability in data restoration.

Features: Arcserve UDP is noted for its wide range of backup options, integration capabilities, and scalability. Carbonite Server is valued for its robust data recovery features, cloud integration, and user-friendly interface.

Room for Improvement: Arcserve UDP users highlight the need for a more intuitive setup process, better documentation, and improved user onboarding. Carbonite Server users request enhanced reporting tools, faster customer support, and more comprehensive training resources.

Ease of Deployment and Customer Service: Arcserve UDP's deployment is considered straightforward but requires technical knowledge. Carbonite Server is easy to deploy and user-friendly. Arcserve offers extensive customer service, though users suggest it could be more efficient. Carbonite's customer service is noted for its professionalism but could improve in response time.

Pricing and ROI: Arcserve UDP offers competitive pricing with a strong ROI, particularly for businesses needing a full-featured solution. Carbonite Server's pricing is higher, but users believe the superior data recovery justifies the cost. Arcserve provides value through its feature set, while Carbonite delivers ROI through reliable recovery capabilities.

To learn more, read our detailed Arcserve UDP vs. Carbonite Server Report (Updated: December 2025).

Buyer's Guide

Arcserve UDP vs. Carbonite Server

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

23rd

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (16th)

Carbonite Server

Ranking in Backup and Recovery

57th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (46th)

Mindshare comparison

As of January 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.3% compared to the previous year. The mindshare of Carbonite Server is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Arcserve UDP	1.1%
Carbonite Server	0.8%
Other	98.1%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

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Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."

"The most valuable feature is the duplication."

"The solution has no limitations because it does backup for Linux and Windows."

"It is very stable."

"The backup is the most valuable feature. It also makes storage very easy."

"I would recommend it if there is a general case."

"The ease of use is the best feature of the product."

"Global deduplication is the best feature of this solution."

More Arcserve UDP pros

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"Easy verification of things is the most valuable feature."

"The solution is very stable."

"The efficiency and convenience are excellent."

"I find the BMR/image and the recovery pieces are valuable."

"It seems reliable and easy to use."

"It does not slow down your computer or use a lot of resources as it works."

"Technical support handled all our issues quickly and effectively."

More Carbonite Server pros

Cons

"Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly."

"Backups are very slow and time consuming."

"The product is not user-friendly."

"Its interface can be improved. I find it unintuitive."

"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

"The solution's reporting could be improved and should provide customized reports."

More Arcserve UDP cons

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The stability has room for improvement."

"The Hyper-V backup has room for improvement."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"In the next release I would like to see an improvement in the auto failover option."

"They do not yet have USB recovery but they are adding it in coming releases."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

Pricing and Cost Advice

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."

"The price of StorageCraft ShadowProtect is competitive in the market."

"The price of this product is high and it should be lower."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"The solution is expensive."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

More Arcserve UDP pricing and cost advice

"Its price is reasonable."

"The solution is open source."

"We pay 9,000 dollars per year for our license."

"The pricing is between $120 and $150 per year."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

11%

Comms Service Provider

Government

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

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Comparisons

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Compared 14% of the time

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Compared 5% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 5% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 5% of the time

Dell PowerProtect Data Domain vs Arcserve UDP

Compared 5% of the time

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HPE Zerto Software vs Carbonite Server

Compared 13% of the time

Veeam Data Platform vs Carbonite Server

Compared 8% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 5% of the time

IBM Spectrum Protect Plus vs Carbonite Server

Compared 5% of the time

SugarSync vs Carbonite Server

Compared 5% of the time

More Carbonite Server Competitors

Product Reports

Buyer's Guide

Arcserve UDP

January 2026

Download Arcserve UDP product report

Buyer's Guide

Cloud Backup

January 2026

Download Carbonite Server product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Carbonite Recover Backup

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

OpenText

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

INLINE Commercial Construction, Hamilton County

Buyer's Guide

Arcserve UDP vs. Carbonite Server

December 2025

Free Report: Arcserve UDP vs. Carbonite Server

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