Arcserve UDP vs MSP360 Backup comparison

Why PeerSpot?

Arcserve and MSP360 are both solutions in the Backup and Recovery category. Arcserve is ranked #26 with an average rating of 9.0, while MSP360 is ranked #51. Arcserve holds a 1.1% mindshare in BRS, compared to MSP360’s 1.1% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

7,102 Views
5,753 Comparison Views

85% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

6,852 Views
4,180 Comparison Views

100% willing to recommend

Arcserve UDP

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and MSP360 Backup cater to data protection and backup needs, each with unique advantages. Arcserve UDP seems to have the upper hand in pricing and customer service, while MSP360 Backup is favored for its robust feature set and reliable performance in various setups.

Features: Arcserve UDP is praised for its seamless integration, scalable architecture, and robust recovery options. MSP360 Backup stands out with its support for multiple platforms, flexible scheduling, and efficient resource usage. Arcserve UDP generally scores higher for enterprise integration, while MSP360 Backup is preferred for diverse platform support and scheduling.

Room for Improvement: Users suggest that Arcserve UDP could improve its performance with large datasets and enhance its reporting capabilities. Reviews indicate that MSP360 Backup could benefit from streamlining its configuration processes and providing more comprehensive documentation. Arcserve UDP needs better performance optimizations. MSP360 Backup should focus on ease of setup and documentation quality.

Ease of Deployment and Customer Service: Arcserve UDP users appreciate the straightforward deployment process and responsive support team. MSP360 Backup is also recognized for relatively simple deployment but has mixed reviews regarding customer service responsiveness. While both products offer easy deployment, Arcserve UDP has an edge in customer support satisfaction.

Pricing and ROI: Arcserve UDP offers competitive pricing with an appealing ROI, particularly for large organizations. MSP360 Backup presents solid value for smaller to mid-sized businesses with flexible pricing models. Arcserve UDP scores better in terms of ROI in bigger setups, whereas MSP360 Backup is favored for its cost-effectiveness in smaller environments.

To learn more, read our detailed Arcserve UDP vs. MSP360 Backup Report (Updated: October 2026).

Buyer's Guide

Arcserve UDP vs. MSP360 Backup

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

26th

Ranking in Disaster Recovery (DR) Software

15th

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

MSP360 Backup

Ranking in Backup and Recovery

51st

Ranking in Disaster Recovery (DR) Software

30th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (36th), MSP Backup (6th)

Mindshare comparison

As of November 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, up from 1.1% compared to the previous year. The mindshare of MSP360 Backup is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Arcserve UDP	1.1%
MSP360 Backup	1.1%
Other	97.8%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

Read full review

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Arcserve UDP is live replication."

"I proposed and set up DR and HA solutions for customers who are high profile and in need of business critical functionalities."

"The product provides instant and virtual standbys."

"It is overall rock-solid."

"The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."

"It is a very stable solution...It is a scalable solution."

"The backup is the most valuable feature. It also makes storage very easy."

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

More Arcserve UDP pros

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"The most valuable feature of MSP360 Backup is its reliability."

"The solution is simple to use and easy to configure."

"Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward."

"The initial setup is very easy. It's not overly complex."

"Supports peer-to-peer backup using Minio, which has allowed us to easily pre-seed and maintain an off-site backup within driving distance, making tactical recovery of accidental file deletions easy."

"I would recommend the solution; it's a very trustworthy solution."

"It has allowed me to implement a cost effective, highly configurable solution."

More MSP360 Backup pros

Cons

"Backups are very slow and time consuming."

"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself."

"The high use of RAM memory is a headache for those who want to implement the system with all the resources in use."

"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."

"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."

"The technical support of the product is an area of concern where improvements are required."

"Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."

More Arcserve UDP cons

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"The other issue is that I don't like the implementation of the SQL backup."

"If I have an incident and I need to restore something very fast, I want to restore a particular virtual machine, maybe in an hour and that is not possible to do with MSP360."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

More MSP360 Backup cons

Pricing and Cost Advice

"The price of StorageCraft ShadowProtect is competitive in the market."

"As an MSP partner, I believe that the prices are fair."

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"It is approximately $400 to purchase a virtual service outright."

"The solution is not very expensive, but it is not cheap."

"The solution is very expensive."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"The price of this product is high and it should be lower."

More Arcserve UDP pricing and cost advice

"Its pricing needs improvement."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"We have a very good return on investment."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"The solution is expensive."

"It provides a good cost savings compared to our previous cloud backup."

"I rate the price of MSP360 Backup a seven out of ten."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Outsourcing Company

11%

Construction Company

11%

Computer Software Company

Comms Service Provider

13%

Financial Services Firm

13%

Construction Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	25
Midsize Enterprise	9
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

What is your primary use case for StorageCraft ShadowProtect?

The main use case for this product is to backup repositories and persistent data. I use it for the finance industry and retail sectors. Retail is indeed my focus. Generally, this is for an SMB kind...

See all answers

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Comparisons

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Compared 8% of the time

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Compared 4% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 4% of the time

Arcserve Backup vs Arcserve UDP

Compared 3% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 3% of the time

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Veeam Data Platform vs MSP360 Backup

Compared 5% of the time

Acronis Cyber Protect vs MSP360 Backup

Compared 4% of the time

Backup4all vs MSP360 Backup

Compared 3% of the time

GoodSync For Business vs MSP360 Backup

Compared 3% of the time

BDRShield vs MSP360 Backup

Compared 3% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

Arcserve UDP

October 2026

Download Arcserve UDP product report

Buyer's Guide

MSP360 Backup

October 2026

Download MSP360 Backup product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Cloudberry Backup

Overview

Arcserve UDP provides comprehensive data protection with features like global deduplication, instant recovery, and virtual standby, supporting efficient backup and recovery across various environments.

Arcserve UDP is designed for seamless data protection and recovery, integrating efficiently across multiple platforms and environments. Its features like global deduplication and cloud integration enhance data protection strategies. The user-friendly interface allows for easy configuration, ensuring quick recovery and enhancing business continuity. While facing challenges in speed and outdated infrastructure compatibility, enhancements in disaster recovery, security, and licensing can improve user experience. Arcserve UDP supports a wide range of backup scenarios including server, file, and VM protection for on-premises and hybrid environments, ensuring reliable backup and recovery solutions.

What are the key features of Arcserve UDP?

Global Deduplication: Reduces storage requirements by eliminating duplicate data.
Instant Recovery: Provides immediate data access post-outage.
Virtual Standby: Enables rapid failover to minimize downtime.
Cross-Platform Support: Supports multiple OS for flexible deployment.
Cloud Integration: Seamlessly integrates with cloud services for expanded storage.
Compression & Replication: Enhances storage capabilities and data redundancy.

What benefits can users expect from Arcserve UDP?

Ease of Configuration: Simplifies setup and management, saving time.
Business Continuity: Ensures operational uptime through rapid recovery.
Cost Efficiency: Streamlines backup processes to reduce costs.
Data Protection: Offers robust features for comprehensive data safeguarding.
Virtualization Support: Optimizes backup strategies for virtual environments.
Flexibility: Adapts to diverse IT infrastructures and backup scenarios.

Arcserve UDP is widely implemented in industries like finance, manufacturing, and education for its ability to handle diverse backup scenarios without user intervention. Organizations rely on it for server, file, and VM backups, ensuring disaster recovery and continuous availability. Its decompression feature and support for virtualization and SQL database high availability meet the needs of demanding sectors, providing reliable data protection and cost-effective solutions.

Arcserve

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

StratX

Buyer's Guide

Arcserve UDP vs. MSP360 Backup

October 2026

Free Report: Arcserve UDP vs. MSP360 Backup

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