Arcserve UDP vs MSP360 Backup comparison

Arcserve and MSP360 are both solutions in the Backup and Recovery category. Arcserve is ranked #19 with an average rating of 7.0, while MSP360 is ranked #55 with an average rating of 7.0. Arcserve holds a 1.3% mindshare in BRS, compared to MSP360’s 0.4% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

2,720 Views
1,896 Comparison Views

84% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

827 Views
632 Comparison Views

100% willing to recommend

Arcserve UDP

MSP360 Backup

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and MSP360 Backup cater to data protection and backup needs, each with unique advantages. Arcserve UDP seems to have the upper hand in pricing and customer service, while MSP360 Backup is favored for its robust feature set and reliable performance in various setups.

Features: Arcserve UDP is praised for its seamless integration, scalable architecture, and robust recovery options. MSP360 Backup stands out with its support for multiple platforms, flexible scheduling, and efficient resource usage. Arcserve UDP generally scores higher for enterprise integration, while MSP360 Backup is preferred for diverse platform support and scheduling.

Room for Improvement: Users suggest that Arcserve UDP could improve its performance with large datasets and enhance its reporting capabilities. Reviews indicate that MSP360 Backup could benefit from streamlining its configuration processes and providing more comprehensive documentation. Arcserve UDP needs better performance optimizations. MSP360 Backup should focus on ease of setup and documentation quality.

Ease of Deployment and Customer Service: Arcserve UDP users appreciate the straightforward deployment process and responsive support team. MSP360 Backup is also recognized for relatively simple deployment but has mixed reviews regarding customer service responsiveness. While both products offer easy deployment, Arcserve UDP has an edge in customer support satisfaction.

Pricing and ROI: Arcserve UDP offers competitive pricing with an appealing ROI, particularly for large organizations. MSP360 Backup presents solid value for smaller to mid-sized businesses with flexible pricing models. Arcserve UDP scores better in terms of ROI in bigger setups, whereas MSP360 Backup is favored for its cost-effectiveness in smaller environments.

To learn more, read our detailed Arcserve UDP vs. MSP360 Backup Report (Updated: May 2025).

Buyer's Guide

Arcserve UDP vs. MSP360 Backup

May 2025

Download the complete report

Helped 851,604 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Ranking in Disaster Recovery (DR) Software

10th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

MSP360 Backup

Ranking in Backup and Recovery

55th

Ranking in Disaster Recovery (DR) Software

28th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (43rd), MSP Backup (4th)

Mindshare comparison

As of May 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.3%, down from 1.5% compared to the previous year. The mindshare of MSP360 Backup is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

MukundKambli

Senior Solutions Architect at Team Computers

Global deduplication, stable, and flexible licensing options

I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

Read full review

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of use is the best feature of the product."

"Easy restoration and the solution works quickly."

"The recovery part of the product is very good."

"The solution has no limitations because it does backup for Linux and Windows."

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V."

"I like the tool's speed."

"It is very stable."

More Arcserve UDP pros

"The most valuable feature of MSP360 Backup is its reliability."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"Technical support is very good."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"It has allowed me to implement a cost effective, highly configurable solution."

"The solution is simple to use and easy to configure."

"The solution is easy to access and handles things efficiently."

More MSP360 Backup pros

Cons

"Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly."

"We could not go into granular details of retrieving backup information."

"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"Licensing can be quite difficult."

"It takes much time to verify and consolidate images for backups."

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"The time to backup servers that sit in DMZ must be improved."

More Arcserve UDP cons

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The product could be more user-friendly."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

More MSP360 Backup cons

Pricing and Cost Advice

"Pricing is most likely comparable."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"I do not work with the pricing or licensing issues of the solution for our organization."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"In comparison to other vendors, it is a low-cost solution."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"As an MSP partner, I believe that the prices are fair."

More Arcserve UDP pricing and cost advice

"The solution is expensive."

"It provides a good cost savings compared to our previous cloud backup."

"Pricing is reasonable although can be quite a large upfront cost."

"Its pricing needs improvement."

"I rate the price of MSP360 Backup a seven out of ten."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"We have a very good return on investment."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

More MSP360 Backup pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Backup and Recovery solutions are best for your needs.

See recommendations

851,604 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Non Profit

10%

Government

Financial Services Firm

Computer Software Company

18%

Financial Services Firm

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

See all answers

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 39% of the time

Rubrik vs Arcserve UDP

Compared 10% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 9% of the time

Dell PowerProtect DD (Data Domain) vs Arcserve UDP

Compared 5% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Acronis Cyber Protect vs MSP360 Backup

Compared 31% of the time

Veeam Data Platform vs MSP360 Backup

Compared 23% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 14% of the time

NinjaOne vs MSP360 Backup

Compared 13% of the time

Comet Backup vs MSP360 Backup

Compared 10% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

Arcserve UDP

May 2025

Download Arcserve UDP product report

Buyer's Guide

MSP360 Backup

May 2025

Download MSP360 Backup product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Cloudberry Backup

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

StratX

Buyer's Guide

Arcserve UDP vs. MSP360 Backup

May 2025

Free Report: Arcserve UDP vs. MSP360 Backup

Find out what your peers are saying about Arcserve UDP vs. MSP360 Backup and other solutions. Updated: May 2025.

DOWNLOAD NOW

851,604 professionals have used our research since 2012.

See our Arcserve UDP vs. MSP360 Backup report.

See our list of best Backup and Recovery vendors and best Disaster Recovery (DR) Software vendors.

We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.