BMC Track-It! vs ServiceNow Discovery comparison

Why PeerSpot?

BMC Helix and ServiceNow are both solutions in the IT Asset Management category. BMC Helix is ranked #17, while ServiceNow is ranked #9 with an average rating of 7.4. Additionally, 66% of BMC Helix users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and ServiceNow Discovery compete in the IT service management category. ServiceNow Discovery has the edge with its extensive feature set suitable for complex environments, despite its higher cost and deployment complexity.

Features: BMC Track-It! provides crucial help desk and asset management functions, including customizable reporting and ticket management. ServiceNow Discovery offers comprehensive automated IT asset management, advanced configuration management integration, and seamless discovery capabilities within its platform.

Room for Improvement: BMC Track-It! could enhance its user interface and reporting functionalities, expand integration capabilities, and improve scalability for larger enterprises. ServiceNow Discovery requires improvement in ease of troubleshooting, enhanced affordability, and streamlined setup processes to better compete in smaller market segments.

Ease of Deployment and Customer Service: BMC Track-It! is known for its straightforward deployment and efficient customer support, ideal for small to mid-sized businesses. In contrast, ServiceNow Discovery, while more complex to deploy, offers strong support systems attractive to large enterprises with diverse needs.

Pricing and ROI: BMC Track-It! appeals with lower upfront costs and a strong ROI for budget-conscious organizations. ServiceNow Discovery, although requiring a higher initial investment, provides substantial long-term ROI potential for those leveraging its full capabilities.

To learn more, read our detailed BMC Track-It! vs. ServiceNow Discovery Report (Updated: September 2026).

Buyer's Guide

BMC Track-It! vs. ServiceNow Discovery

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very easy to use. It helps streamline manual processes."

"What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it."

"We have solved many problems we had in the past before using Automation Anywhere, mainly we saved a lot of time and money, we reduced and minimized the risk of human errors and got rid of all the manual repetitive tasks so we can focus on the core of our business."

"The deployment is very easy."

"Using this solution has freed internal operations employees to do more "human value-add" work by removing mundane manual tasks."

"When this technology first came to market, I thought it was about robotic things, which we cannot do, however, when I started to learn about Automation Anywhere, it's completely different; it's a user friendly tool with drag and drop commands and a person just needs technical, logical thinking."

"The development tools are very good. It's very user-friendly and easy to develop and deploy with Automation Anywhere. Ordinary people, within a few weeks, can develop a bot using the tool."

"Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable."

More Automation Anywhere pros

"We can manually capture the assets available within the location."

"We use it to create and manage our work orders."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

More BMC Track-It! pros

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"This solution provides excellent insights."

"The data is really good, it's reliable and they keep adding to it."

"It has given us an understanding of each layer from a server application."

"The solution is stable and reliable."

"I am impressed with the tool's incident problem change management."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

More ServiceNow Discovery pros

Cons

"Instead of depending on other open-source BPM products, AA should provide their own BPM for attended automations."

"IQ Bot should have an easier way to tag the document's source after extracting information from the document. (Which group does the document or a transaction belong to)."

"There should be more available Data Analytics and more AI Front and Deep Learn concepts."

"When we need to upgrade the bot version for various applications like SAP, the compatibility issues could be easier to resolve. The financial team is using version 5 or 6, but the automation engineer recommends only version 6 because it is more compatible. I think Automation Anywhere could handle these compatibility issues better."

"Automation Anywhere should implement this feature. They should also decrease their cost."

"If I were to mention one area for improvement, it would be on advanced AI commands, such as advanced coding. While this is not critically needed since Automation Anywhere is doing great, improving in that area could be beneficial."

"The OCR component should allow integration with 3rd party OCR. This way we can use the best of breed solution along with AA or allow better control over OCR packages to be customized."

"It would be helpful if we could start running a process from a particular step."

More Automation Anywhere cons

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The area where we would like to see improvement is in the asset management module."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The solution is cumbersome to use."

"Their self-service is not user friendly."

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"I am not seeing significant ROI beyond breaking even on what I spend."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Because it reduced the time duration of our processes, our costs went down."

"Automation Anywhere is thought to be quite expensive, especially for smaller organizations."

"It's the best RPA tool, but the pricing could be improved."

"We purchase on a bot basis. Our costs are approximately $5,000."

"The cost of this solution is a little bit high, but it is worth the price."

"The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly."

"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."

"It saves me around $100,000 a year."

More Automation Anywhere pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

"The solution is very expensive."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"It is not recommended for smaller companies because of the price."

"It's on a yearly basis. We renew our contract for three years at a time."

"If the product is not deployed properly, it can be very expensive."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"The solution is not inexpensive so pricing is rated a three out of ten."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

No data available

Financial Services Firm

13%

Outsourcing Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	25

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...

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What needs improvement with ServiceNow Discovery?

ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...

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What is your primary use case for ServiceNow Discovery?

I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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ServiceNow vs BMC Track-It!

Compared 14% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 12% of the time

Lansweeper vs BMC Track-It!

Compared 8% of the time

USU Valuemation vs BMC Track-It!

Compared 7% of the time

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 6% of the time

More BMC Track-It! Competitors

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Lansweeper vs ServiceNow Discovery

Compared 8% of the time

Tanium vs ServiceNow Discovery

Compared 7% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 6% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

September 2026

Download BMC Track-It! product report

Buyer's Guide

ServiceNow Discovery

August 2026

Download ServiceNow Discovery product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

BMC Numara Track-It!, Numara Track-It!, Numara

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Florida Hospital, Mitchell International

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

BMC Track-It! vs. ServiceNow Discovery

September 2026

Free Report: BMC Track-It! vs. ServiceNow Discovery

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