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CA Asset Portfolio Management vs ServiceNow Discovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
640
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
CA Asset Portfolio Management
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
IT Asset Management (14th), License Management (4th)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Server Monitoring (8th), Cloud Resource Discovery Services (1st)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer1998918 - PeerSpot reviewer
Enterprise systems management team lead
Integrates well, highly stable, and scalable
CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We were working on a system called AS 400. Automation Anywhere performed well on that old system. It handled complicated processes. I had to review different menus and screens and give resources, storage, and databases. That's complicated."
"Overall, Automation Anywhere is a very user-friendly and easy-to-use tool, and if clients are looking to implement automation into their business, I would definitely recommend Automation Anywhere over other tools because it is well-suited for their purposes and can be easily utilized."
"The ability to find objects easily through the 'Capture' option saves your time most significantly."
"We have solved many problems we had in the past before using Automation Anywhere, mainly we saved a lot of time and money, we reduced and minimized the risk of human errors and got rid of all the manual repetitive tasks so we can focus on the core of our business."
"The features of Automation Anywhere improve my company by making deployment and maintenance of our automations a smoother process overall."
"The solution has helped us increase productivity."
"With Automation Anywhere, they receive their financial statements while still on the call."
"The ease of use for the end user and the very low complexity in trying to build a bot are the big factors for us."
"This product has added value to our organization by our increased ability to track assets, status, and lifecycle as well as being able to monitor assets when they are active."
"Our organization really has improved quite a lot since we've been using this product."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"From an implementation standpoint, and what we've seen so far of what it can do, I'd say we're extremely satisfied."
"With the CA Asset Management tool, we have the ability to very quickly find our software compliance, so now, as an ongoing process, we know exactly where we stand with software and the opportunities that we have in our environment."
"It enables us to make better business and financial decisions."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"Cost, time, and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager."
"ServiceNow Discovery works better than other products I've used."
"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."
"This is one of the best tools for organizations looking for a tool with agentless applications."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"I am impressed with the tool's incident problem change management."
"The value that they get from the product is good, and once you set it up, it is easily scalable with a large scope for automation and the product keeps expanding."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The process involving the original setup of the solution is excellent."
 

Cons

"We have had so many stability issues."
"Automation Anywhere changed OCR features in A2019. My suggestion is to improve the OCR command scope and usability. We use OCR for PDF data extraction as we use in V. 11.x product."
"I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful."
"20 percent of the bots need to supervised because sometimes errors occur during the run. Most of the errors that I have encountered have been because the object cloning did not capture the buttons properly."
"My current and previous companies have had stability issues."
"Migration is probably our biggest challenge. When we were trying to do the migration to the new version, it was a little bit painful. We didn't have that many bots, and I can't imagine the level of effort that some of the bigger customers have to put in for that. The product is stable, but moving from one release to the other was the issue."
"In high-availability, we have two Control Rooms acting as a cluster so if one fails the other one will take over. But that's not our environment operationally, and the latest information we have is that they identified another product bug."
"If we are going through the high availability in the IQ Bot setup, it's a bit complex."
"As I'm looking into financial reporting and audits, new features to help with this would be good."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"It was much more complex than we were anticipating. Definitely a complex and very resource-involved setup."
"IT asset manager is very complex when integrated with other systems like HR, help desk, procurement and supply chain systems."
"Initially, each upgrade, the process for it was a little different. Having to go, this upgrade was going to be different from this one, going to be different from that one, that was a bit of a headache."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"One additional improvement – the reporting aspect in SAM is poor; we need different reporting for different purposes – compliance reporting for executive management and the product teams."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"It's an expensive platform."
"The product could improve some of the visualization and architecture setups."
"If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs."
"The patterns are the biggest area where improvement could be made."
"ServiceNow Discovery should improve its cloud capabilities."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"It is one of the most costly applications in terms of subscription costs."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
 

Pricing and Cost Advice

"Our annual licensing costs for the entire company are $100,000."
"The ROI is really good. We have saved time and money."
"There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can."
"IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that."
"The setup cost for this is onetime and licensing is based on your choice of product."
"I don't deal have cost specifics but I can say it is a tool that provides value for the money."
"We purchase on a bot basis. Our costs are approximately $5,000."
"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."
Information not available
"The price could be better. It's a bit on the pricey side."
"It is not recommended for smaller companies because of the price."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"This solution is a paid option within the ServiceNow framework."
"The product pricing is fair and reasonable for the value it provides."
"The solution is not inexpensive so pricing is rated a three out of ten."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
11%
Construction Company
11%
Computer Software Company
7%
Construction Company
23%
Financial Services Firm
11%
Government
9%
Outsourcing Company
8%
Financial Services Firm
14%
Manufacturing Company
9%
Government
6%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise82
Large Enterprise536
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers...
What is your primary use case for ServiceNow Discovery?
I have utilized ServiceNow Discovery for cloud management, specifically for basic AWS discovery. If you're having a V...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about CA Asset Portfolio Management vs. ServiceNow Discovery and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.