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CA Asset Portfolio Management vs ServiceNow Discovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
CA Asset Portfolio Management
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
IT Asset Management (15th), License Management (4th)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
46
Ranking in other categories
IT Asset Management (10th), Server Monitoring (8th), Cloud Resource Discovery Services (1st)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer1998918 - PeerSpot reviewer
Enterprise systems management team lead
Integrates well, highly stable, and scalable
CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has helped us increase productivity."
"It is easy to use and deploy."
"The best aspect is the user interface. It is very user-friendly and snappy, responding quickly compared to other available tools. It is easy to learn, and the community support is good for asking questions and getting answers."
"Overall, the commands provided have enough range to complete almost any task, with creative out-of-the-box thinking required sometimes for workarounds."
"We have saved customers 400% in terms of time saved by implementing this product."
"Automation Anywhere has equipped us with amazing tools including Bot Insight, IQ Bot, Discovery Bot, etc."
"Having a cloud-based deployment provides more flexibility because we just need an internet connection for connecting the agent into the AA cloud."
"The support team responds quickly."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"Our organization really has improved quite a lot since we've been using this product."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation; we never really knew what our depreciation values were, so it was really nice to have that on hand as well, and it gives us a better view of our hardware, which is really beneficial."
"IT Asset manager is centralized inventory software for computer hardware and software asset of the organization."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"When we chose the CA product, it was the best product for all the tasks we had to do."
"Cost, time, and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager."
"I would absolutely recommend ServiceNow Discovery to others."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"It has given us an understanding of each layer from a server application."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
 

Cons

"One improvement would be to implement a log mechanism within the workflow, similar to other automation tools. Currently, the log mechanism uses a text file. If we want to monitor a process, we need to check manually."
"My opinion is that we need to have a video or tutorial on how to implement these features, as well as seeing what results to expect."
"I would like to see more bots available right out-of-the-box in the SAP area."
"They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage."
"We have still not explored Automation Anywhere to its full potential, so I will restrict myself from commenting on improvement areas at this time."
"Automation Anywhere should improve its OCR capabilities."
"The initial setup for the program was not straightforward. It was definitely complex."
"The dashboard has room for improvement."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles."
"One additional improvement – the reporting aspect in SAM is poor; we need different reporting for different purposes – compliance reporting for executive management and the product teams."
"Complex software to understand at the beginning."
"Very complex to setup with Human Resource, help desk, procurement, and supply chain systems."
"It was much more complex than we were anticipating. Definitely a complex and very resource-involved setup."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"ServiceNow Discovery is not the cheapest solution, and the pricing model is based on discovered nodes, so if you discover a lot, it becomes expensive."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"They can expand on the plugins for some of the other tools."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"I am not seeing significant ROI beyond breaking even on what I spend."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
 

Pricing and Cost Advice

"Automation Anywhere is expensive, making it more suitable for enterprise organizations."
"I'm not sure what the monthly licensing cost is, as that is taken care of by another team, but I would say it's around $100,000."
"If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000."
"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."
"Licensing costs range from $50,000 to $200,000."
"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."
"We are a partner of Automation Anywhere and find the pricing to be reasonable."
"Our annual licensing costs are around $100,000 a year."
Information not available
"It's on a yearly basis. We renew our contract for three years at a time."
"The product pricing is fair and reasonable for the value it provides."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
"If the product is not deployed properly, it can be very expensive."
"The solution is not inexpensive so pricing is rated a three out of ten."
"The solution is very expensive."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
22%
Construction Company
17%
Financial Services Firm
7%
Healthcare Company
7%
Financial Services Firm
15%
Manufacturing Company
10%
Outsourcing Company
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise25
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...
What is your primary use case for ServiceNow Discovery?
I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
No data available
 

Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about CA Asset Portfolio Management vs. ServiceNow Discovery and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.