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ConnectWise Automate Reviews

Vendor: ConnectWise
3.7 out of 5
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What is ConnectWise Automate?

ConnectWise Automate transforms IT management with automation, remote desktop integration, and an intuitive interface. Essential tools like patch management and remote access are crucial for efficient operations.

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ConnectWise Automate is the #10 ranked solution in top Remote Monitoring and Management Software. PeerSpot users give ConnectWise Automate an average rating of 7.4 out of 10. ConnectWise Automate is most commonly compared to NinjaOne: ConnectWise Automate vs NinjaOne. ConnectWise Automate is popular among the small business segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 9% of all views.
Buyer's Guide
ConnectWise Automate
May 2026
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Helped 893,221 peers since 2012

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ConnectWise Automate mindshare

As of May 2026, the mindshare of ConnectWise Automate in the Remote Monitoring and Management (RMM) category stands at 6.4%, up from 6.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.4%
Kaseya VSA13.8%
NinjaOne10.7%
Other69.1%
Remote Monitoring and Management (RMM)

PeerResearch reports based on ConnectWise Automate reviews

TypeTitleDate
CategoryRemote Monitoring and Management (RMM)May 9, 2026Download
ProductReviews, tips, and advice from real usersMay 9, 2026Download
ComparisonConnectWise Automate vs NinjaOneMay 9, 2026Download
ComparisonConnectWise Automate vs Kaseya VSAMay 9, 2026Download
ComparisonConnectWise Automate vs TeamViewerMay 9, 2026Download
Suggested products
TitleRatingMindshareRecommending
NinjaOne4.110.7%95%25 interviewsAdd to research
Atera4.76.9%93%15 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

ConnectWise Automate is highly praised for its scripting and automation capabilities. Users find the integration of ScreenConnect valuable for smooth remote desktop control. The automation allows integration with tools like Auvik and Veeam. Remote access, patch management, and ticketing are frequently highlighted. Users appreciate its interface for easy navigation and task execution. Its scalable nature and stable performance are beneficial for managing client systems efficiently.
  • "I was very happy with how they handled me as a client and am quite satisfied with the level of support we get."
  • "Their premium support is great."
  • "ConnectWise Automate's interface is pretty easy to use; it's pretty intuitive to get around and navigate it, and it does what I need, which is usually connecting to the client and customers systems so I can just help them from home or from work."

Room for Improvement

ConnectWise Automate faces challenges with navigation due to its vast features and a slow user interface. Users report difficulties with the reporting functionality and desire better integration with ConnectWise Manage. The need for improved patch management visibility, enhanced scalability, and a more intuitive web client is evident. Event ID monitoring and support response times require attention. Many users wish for better performance and more seamless automation scheduling.
  • "I have found the solution to be not very scalable."
  • "Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
  • "There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective."

Pricing

Enterprise users find ConnectWise Automate pricing and licensing reasonable, with costs comparable to other solutions. Initial investment may vary, as some start with a limited number of agents, potentially increasing over time. Licenses are generally on a monthly basis, with some features possibly incurring additional costs. Organizations using an MSP may have different licensing arrangements. Automate pricing is potentially negotiable with ConnectWise's sales team, and support is included without extra charge.
  • "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
  • "I believe Automate is available for around $2."
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."

Popular Use Cases

Companies primarily use ConnectWise Automate for inventory tracking, professional services automation, system management, and remote support. It integrates with ticketing systems and offers features like software updates, patch management, and administration. As a cloud-based platform, it handles alerts and automates fixes. Managed service providers utilize it for monitoring and automation tasks, assisting end-users who need help with complex configurations. It supports desktop management, incident handling, and security operations in networking environments.

Service and Support

Customers experience varied technical help with ConnectWise Automate. Response times for non-critical issues are often slow, with some staff not reading issue descriptions thoroughly. While live chat provides easy contact, it often redirects to documentation rather than resolving issues. Customers report long wait times for escalated tickets. Evaluations range from responsive and helpful to needing improvement. Premium support receives positive feedback for its efficiency, while non-premium users occasionally face difficulties.

Deployment

Experiences with ConnectWise Automate's initial setup varied. Some users found it complex and time-consuming, taking months to deploy, while others reported a straightforward and quick process. Companies deploying gradually saw faster results. Challenges included extensive configuration and monitoring needs. Assistance from professionals was beneficial, with some needing in-house support. The setup process could be streamlined for those with technical expertise, but complexities were often encountered, especially during configuration and maintenance.

Scalability

ConnectWise Automate is described as scalable by multiple users. While some have noted issues with scaling, others experience ease in expanding usage. Feedback varies, with several users operating at different levels of adoption and expressing mostly positive sentiments. Some note limitations common in similar tools, particularly at higher endpoint numbers, suggesting that scaling may require adjustments in large deployments. Most users seem satisfied with the platform's ability to support growth.

Stability

ConnectWise Automate is generally considered stable by users, with many noting its reliability and minimal occurrence of bugs or crashes. Most issues tend to arise from external factors rather than the software itself. Some users mention minor inconveniences, like a spotty email connector, and occasional reboots, but these are less frequent. Overall, users express satisfaction, describing the system as stable, reliable, and capable of handling encountered situations effectively.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ConnectWise Automate Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise1
By reviewers
By visitors reading reviews
Company SizeCount
Small Business104
Midsize Enterprise31
Large Enterprise67
By visitors reading reviews

Top industries

By visitors reading reviews
Performing Arts
9%
Healthcare Company
7%
Computer Software Company
7%
Outsourcing Company
6%
Comms Service Provider
6%
Educational Organization
6%
Wholesaler/Distributor
5%
Construction Company
5%
Government
5%
Financial Services Firm
4%
Retailer
4%
Manufacturing Company
4%
Real Estate/Law Firm
3%
Marketing Services Firm
3%
University
3%
Legal Firm
3%
Transportation Company
3%
Consumer Goods Company
2%
Media Company
2%
Insurance Company
1%
Recruiting/Hr Firm
1%
Hospitality Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Wellness & Fitness Company
1%

Compare ConnectWise Automate with alternative products

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Learn more about ConnectWise Automate

ConnectWise Automate offers powerful features for IT management, emphasizing automation to eliminate repetitive tasks and streamline operations. It integrates seamlessly with remote desktop solutions, making remote management straightforward. The platform supports robust patch management, ticketing, and remote access, enhancing productivity and resource allocation. While its scalability and deployment are top-tier, users find room for improvement in areas like reporting, visibility, and ease of navigation. Some users experience slow support response times, and complex scripting can be cumbersome. Despite these challenges, it remains a valuable asset for managed service providers.

What are the key features of ConnectWise Automate?
  • Automation: Reduces repetitive tasks, boosting efficiency.
  • Remote Desktop Integration: Smooth remote access for managing IT environments effortlessly.
  • Patch Management: Essential for maintaining system updates and security.
  • Ticketing System: Streamlines workflow for incident management.
  • Scalability: Supports business growth with scalable infrastructure.
What benefits and ROI can users expect from ConnectWise Automate?
  • Time Savings: Automation capabilities free up time for strategic tasks.
  • Increased Efficiency: Streamlined processes lead to better resource allocation.
  • Improved Support: Reliable technical support enhances stability.
  • Cost-Effective Operations: Efficient management reduces unnecessary expenses.

Organizations in networking, managed service providers, and client administration use ConnectWise Automate for patch management, desktop oversight, and incident resolution. It's crucial for inventory tracking, system management, and remote support, enhancing professional services and integrating with ticket systems for effective troubleshooting and workflow management. Its adaptability supports diverse customer environments and facilitates task automation, maintaining efficient operation across IT networks.

ConnectWise Automate was previously known as LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers.

ConnectWise Automate customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

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Product Categories

Product Categories
Remote Monitoring and Management (RMM)

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ConnectWise Automate Reviews Summary
Author infoRatingReview Summary
Partner and CIO at Caspian IT Group4.5As an MSP, I find ConnectWise Automate excellent for IT services, offering strong ROI and stability, despite a complex initial setup. Their responsiveness is a major plus, making it a highly valuable, albeit raw, solution for managing clients.
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees2.5I use this for automated patching, which saves time. However, the client is slow, the web UI unintuitive, and initial setup was difficult. Scripting options are limited. I rate it 5/10; it does its job but I'd prefer a different tool.
CEO & Senior Automation Administrator at a tech services company with 1-10 employees3.5ConnectWise offers powerful, customizable automation but is complex, needing expertise. It's stable with good support, yet requires improved event monitoring and simpler scheduling. I advise caution due to its uncertain future after the Continuum merger, despite its high potential.
IT Support Specialist at a tech services company with 11-50 employees4.0I use this solution for client remote support, appreciating its great reporting, easy setup, and excellent scalability. However, it needs better integration with other tools, and customer support, which is email-only, definitely requires improvement.
Sr. IT Solutions Architect at a computer software company with 11-50 employees4.0I find this solution powerful for scripting and patch management, noting its good stability and scalability. However, Patch Manager needs improved reporting for updates, and customer support is often frustrating due to long wait times for tickets and unhelpful chat responses redirecting to documentation.
Associate Director NSOC at a computer software company with 51-200 employees3.5I use this for incident handling, finding it stable with good support. However, I experienced challenges with scalability and customization, and believe multi-tenancy and BPM process correlation could improve. I rate it 7/10.
Senior NOC and Automation Consultant at a tech services company with 51-200 employees4.5I find this highly scalable, cloud-based monitoring and automation platform offers great ROI, despite its complex setup. However, reporting is outdated and it lacks Azure functionality. Premium support is good, but I recommend having an internal team.
Network Support Specialist IV at a computer software company with 11-50 employees3.5I use ConnectWise Automate for remote administration and help desk, finding its intuitive interface and stability beneficial for customer contact. My main concern is the lack of ticketing integration with ConnectWise Manage. It meets my needs, so I rate it 7/10.