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Business process manager at a comms service provider with 10,001+ employees
Real User
Straightforward installation and helpful support
Pros and Cons
  • "I had a good experiment with the technical support from Dropbox."

    What is our primary use case?

    I use Dropbox for personal and business documents.

    For how long have I used the solution?

    I have been using Dropbox for a few years.

    How are customer service and support?

    I had a good experiment with the technical support from Dropbox.

    Which solution did I use previously and why did I switch?

    I have used other similar solutions in the past.

    Buyer's Guide
    Dropbox Business - Enterprise
    September 2025
    Learn what your peers think about Dropbox Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
    868,787 professionals have used our research since 2012.

    How was the initial setup?

    The installation is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    The subscription could be cheaper.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Dropbox a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1717506 - PeerSpot reviewer
    Microsoft 365 Technical Solution Architect at a marketing services firm with self employed
    Real User
    Stable and easy to install
    Pros and Cons
    • "A valuable feature is that it stores my files and photos. I'm satisfied with this product."
    • "Dropbox could be improved by reducing the storage price."

    What is our primary use case?

    My primary use case is to store files and photos. Since this is a cloud-based solution, it's always updated to the latest version. 

    What is most valuable?

    A valuable feature is that it stores my files and photos. I'm satisfied with this product. 

    What needs improvement?

    Dropbox could be improved by reducing the storage price. 

    For how long have I used the solution?

    I have been using Dropbox for a couple of years. 

    What do I think about the stability of the solution?

    This solution is quite stable. 

    What do I think about the scalability of the solution?

    Dropbox is scalable. 

    Which solution did I use previously and why did I switch?

    I also use Google Drive and OneDrive. 

    How was the initial setup?

    The installation is very straightforward and quite easy. It took just a couple of minutes. 

    What about the implementation team?

    I implemented this solution myself. 

    What's my experience with pricing, setup cost, and licensing?

    I pay for a yearly license. 

    Which other solutions did I evaluate?

    I didn't evaluate other options before using Dropbox. 

    What other advice do I have?

    I rate Dropbox a 10 out of 10. I would likely recommend this solution to others considering using it. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Dropbox Business - Enterprise
    September 2025
    Learn what your peers think about Dropbox Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
    868,787 professionals have used our research since 2012.
    Sales Director at CLoud3 Solutions Pte Ltd
    Real User
    Offers convenience, connects with all devices that you own, and is easy to set up
    Pros and Cons
    • "It offers convenience. It can connect with all devices that you own."
    • "They can do the scanning of viruses, and they can also do malware detection when they do the synchronization."

    What is our primary use case?

    The use case is to keep all the files that your device can't handle. It can go up to two terabytes.

    What is most valuable?

    It offers convenience. It can connect with all devices that you own.

    What needs improvement?

    They can do the scanning of viruses, and they can also do malware detection when they do the synchronization.

    For how long have I used the solution?

    I have been using this solution for a few years.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable. We have around 30 users.

    How are customer service and support?

    I haven't contacted their technical support.

    Which solution did I use previously and why did I switch?

    I didn't use any other solution previously.

    How was the initial setup?

    Its initial setup is very straightforward.

    What's my experience with pricing, setup cost, and licensing?

    We pay for the license yearly.

    What other advice do I have?

    I would recommend this solution to others. I would rate Dropbox a nine out of 10.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Leon Drury - PeerSpot reviewer
    Director at Systems Services
    Reseller
    Top 20
    Scalable, easy to use, but expensive
    Pros and Cons
    • "The solution is easy to use."

      What is our primary use case?

      Dropbox is a cloud platform for storing data.

      What is most valuable?

      The solution is easy to use.

      For how long have I used the solution?

      I have been selling this solution for a few years.

      What do I think about the scalability of the solution?

      The solution is scalable.

      We have approximately 15 customers using this solution.

      Which solution did I use previously and why did I switch?

      We provide many solutions similar to Dropbox, such as OneDrive and SharePoint.

      What's my experience with pricing, setup cost, and licensing?

      The solution is expensive.

      What other advice do I have?

      I would recommend this solution but it depends on their use case. There could be another solution that fits their use case better.

      I rate Dropbox a seven out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company has a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1644669 - PeerSpot reviewer
      PMO at a consultancy with 10,001+ employees
      Real User
      Accessible, easy to use, but standard storage could increase
      Pros and Cons
      • "The most valuable features I have found to be accessibility and ease of use."
      • "The solution could improve by being more secure and having more storage."

      What is our primary use case?

      I am using Dropbox to store photos and documents to share with other colleagues, clients, or my family.

      What is most valuable?

      The most valuable features I have found to be accessibility and ease of use.

      What needs improvement?

      The solution could improve by being more secure and having more storage.

      For how long have I used the solution?

      I have been using Dropbox for approximately 10 years.

      What do I think about the stability of the solution?

      The solution is stable.

      What do I think about the scalability of the solution?

      Dropbox is scalable.

      What other advice do I have?

      There are a lot of people who are working in organizations or educational institutions that do not provide a lot of storage or a place to store files, this is a very useful option.

      I rate Dropbox a six out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer929298 - PeerSpot reviewer
      Deputy Manager at a tech services company with 51-200 employees
      Real User
      The flexibility and sharing are key features
      Pros and Cons
      • "Offers great flexibility."
      • "Security could be enhanced."

      What is our primary use case?

      Dropbox can be used to share files which can be easily accessible to many users. We use it often in the company. I'm a customer and Dropbox is for my personal use only. 

      What is most valuable?

      The flexibility it provides is valuable as is the ability for more than one user to access files at any time. The sharing is a key feature, it allows you to see files online and send them to your device.

      What needs improvement?

      The Dropbox challenge is the security which I think should be enhanced because sometime security authentication doesn't feel sufficient. They should consider two-factor authentication as an additional feature. 

      For how long have I used the solution?

      I've been using this solution for seven years. 

      What's my experience with pricing, setup cost, and licensing?

      Licensing is subscription based. It can be a monthly or annual subscription - I recommend the annual subscription, it's easily renewed. 

      What other advice do I have?

      This is a good solution, it's one of the strongest along with the Google Cloud Platform for sharing files and data with team members so obviously I recommend Dropbox for all users for flexibility. I recommend Dropbox over Google Cloud

      I rate this product a nine out of 10. 

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1401330 - PeerSpot reviewer
      Director of Client Strategies at a marketing services firm with 11-50 employees
      Real User
      Reliable, scales well, and the fees are subscription-based
      Pros and Cons
      • "Reliability is the most valuable feature."
      • "It could be more secure."

      What is our primary use case?

      I use Dropbox for sharing files.

      What is most valuable?

      Reliability is the most valuable feature.

      What needs improvement?

      It could be more secure.

      For how long have I used the solution?

      I have been using Dropbox for a few years, but I don't use it consistently.

      We are using the latest version.

      What do I think about the stability of the solution?

      I don't have any issues with the stability of Dropbox.

      What do I think about the scalability of the solution?

      Dropbox is a scalable product. We are a small company, and we only have a couple of users who are using Dropbox.

      How are customer service and technical support?

      I have not contacted technical support.

      Which solution did I use previously and why did I switch?

      We are also using Google Drive.

      How was the initial setup?

      It's a cloud-based solution, so there is no installation required.

      What's my experience with pricing, setup cost, and licensing?

      We pay a monthly subscription fee.

      What other advice do I have?

      I would recommend this solution to others who are interested in using it.

      I would rate Dropbox an eight out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1326276 - PeerSpot reviewer
      Manager at a tech services company with 501-1,000 employees
      Real User
      Free, easy to use, and scalable
      Pros and Cons
      • "It's very easy to use and quite accessible for everybody."
      • "It would be good if they could market themselves as a safe solution for corporates. Currently, most corporates don't see it as a safe area to share within."

      What is our primary use case?

      I have used Dropbox on the odd occasion to share files and so on with external parties. For example, I've used it to share big files such as videos and items of that nature. I mainly use it for sharing different types of files and for storage. 

      What is most valuable?

      The solution is stable.

      The performance is good.

      It's very easy to use and quite accessible for everybody.

      The solution scales well.

      The solution is free to use. 

      You don't need to install anything.

      What needs improvement?

      It would be good if they could market themselves as a safe solution for corporates. Currently, most corporates don't see it as a safe area to share within.

      For how long have I used the solution?

      I've used the solution for a while. It's been five years or longer. 

      What do I think about the stability of the solution?

      The solution has been stable over the years. There are no bugs or glitches. It doesn't crash or freeze. I find it to be reliable. 

      What do I think about the scalability of the solution?

      It's my understanding that the solution scales well. I've never run into any problems. If a user needs to expand their usage, they can do so.

      We have about 200 people using it within our company.

      How are customer service and technical support?

      I've never dealt with technical support. It has never been necessary, as I've never run into issues. Therefore, I can't speak to how helpful or responsive they are. It's very easy to use. So much so, the average person would not need support services. 

      Which solution did I use previously and why did I switch?

      We didn't use any other storage solutions before we began using Dropbox.

      How was the initial setup?

      As a cloud solution, there technically is no installation process you have to go through. You just access it and use it. 

      What's my experience with pricing, setup cost, and licensing?

      We use the free version of the solution. We don't pay any licensing fees. 

      What other advice do I have?

      I'm not an IT person, I'm a business person. I'm not overly technical.

      I'm a Dropbox end-user and customer. 

      I'd rate the solution at an eight out of ten. I've been quite please with its capabilities so far.

      I would recommend the solution to other users and companies.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Dropbox Business - Enterprise Report and get advice and tips from experienced pros sharing their opinions.
      Updated: September 2025
      Buyer's Guide
      Download our free Dropbox Business - Enterprise Report and get advice and tips from experienced pros sharing their opinions.