GoToMeeting Reviews

As a sales organization, we get involved with customer conferences, product demonstrations, and support calls with our customers where we need to take control of their PC. We also use it for internal conferencing between teams.

We did a cost comparison and it seemed to be the cheapest. Whether that's still the case now or not, I don't know. It's cost-effective. 

There are always things to improve. But I haven't had any issues that I needed to report to them.

The newer user interface takes a bit longer to get used to.

We have been using GoToMeeting for two years. 

We have used Webex and Zoom. Although now Zoom has got a security problem, so I don't think many people are going to be using that in the future.

I'd recommend it. I have no issues with the performance and no issues with the way it works. It is a better option from a security perspective with what's going on with Zoom. I would definitely recommend it.

I would rate it an eight out of ten. There's always room for improvement. 

I use it for organizing meetings with my customers and partners around the world. My intention is to organize webinars and training.

The key advantage of GoToMeeting is the ability to use it without installing anything.

The enrolment for a non-IT user should be easier. It should be simplified for non-IT users.

The software is stable but I think the performance is not the best on the market. I was in a meeting yesterday and it kept on freezing. I don't think it was due to the software. It was more due to the infrastructure of GoToMeeting. We missed some parts of the discussion during the meeting.

It's scalable. I've been to big meetings and it's quite scalable.

I haven't been in touch with technical support yet. 

The initial setup was straightforward. It only took a few minutes to deploy. 

My advice to someone implementing this solution is to have a good camera and microphone.

I would recommend Zoom as opposed to GoToMeeting. Zoom has a new feature that offers the ability to change the background. You can hide what's behind your chair. It's useful to have the ability to change the background of your video. Zoom has the ability to change your background to whatever you want, even the view, and in GoToMeeting, you don't have that option at all.

It seems trivial but during meetings, some of my technicians don't want to turn on the camera because they don't want what's behind them to show.

I would rate GoToMeeting an eight out of ten. 

Enables spontaneous meetings across geographies.

• Ease of setup and login by attendees
• Quality of screen sharing is adequate
• Facilitates sharing visually, and not just via audio

Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches.

There are stability issues.

No scalability issues.

Fair.

FreeConferenceCall.com

The setup was simple.

Negotiate for discounts.

WebEx and Skype for Business.

I give it a seven out of 10. Poor error correction, too sensitive to noise. System goes down frequently as a result, and attendees have to redial.

Try Zoom, it is more stable.

GoToMeeting took a very short time to install and it worked without a hitch. I was able to participate in an online webinar and to view the webcast.

I don't have any cons.

The solution is very simple and dependable.

The feature set is very comparable with other virtual meeting products.

We often have voice issues, especially when there are a mix of VOIP and dial-in users.  The product technology has steadily improved over the past few years.  User defaults and billing settings are not available in the meeting software and subscription details have to managed almost exclusively by phone.  

Five years

Many issues over time with phone echos and unusable audio. 

Generally, the online portion of meetings has been quite stable and doesn't lag.

Very helpful customer service related to billing questions. 

I had used WebEx at a previous company and was quite happy. Five years ago WebEx was quite a bit more expensive and as a startup we went with GoToMeeting. Currently evaluating options with higher quality audio.

Be careful with offering toll-free audio as the charges add up quickly.