IceWarp Reviews

We use the solution for collaboration and storage. It has flexible plans starting from 1GB, 5GB, 2GB, and more. This is very useful in India, where space is a big concern for users and management. Lower-level users don't need as much space. It integrates well with other platforms like Outlook, and it has its own client, too.

The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google.

The solution has boosted our productivity. We use it like Slack—I can add and tag people, assign tasks, and get timely reports. We can share documents quickly and work on them together in real-time. This has made our communication more effective and saved us a lot of time.

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory.

I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

I have been working with the product for five to six years. 

My largest client has 32,000 uses. They have a plan of 1 GB. I've escalated questions to technical support. For example, my client, about 3,500 users on the IceWarp cloud, had issues with spam, simple authentication, and two-factor authentication. I've given feedback about logs and authentication on the spam infrastructure.

In 2018-2020, I'd have rated them three or four out of ten, but they've hired new people and improved their skills.

Positive

Compared to other solutions like G Suite or Microsoft, IceWarp has pros and cons. IceWarp is doing well, but feature-wise, it's behind some competitors like Zoho. Their office suite is about 70-80% compatible with Office 365 or similar products. However, it lacks some features like macro support. Finding options they're used to can be difficult for new users switching from Microsoft Word. 

I don't find the initial setup of the IceWarp complex at all. As a system admin, I can install it on a Linux machine in 10-15 minutes. It's just a matter of installing MySQL, co-authoring, etc. It's pretty easy on Linux, even easier than on Windows. I don't face any real challenges during installation.

I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion.

Recommending IceWarp to business users, especially top management like CEOs and CTOs, might be challenging. These users are accustomed to tools like Excel and Outlook, and transitioning to a new platform could be difficult. While blue-collar employees may adapt more easily, I wouldn't recommend it for top-line management due to the need for integration with their existing tools.

I rate the overall product a seven out of ten. 

We managed approximately one thousand user accounts with IceWarp for company communications. We utilized features such as smart attachments and document solutions. Our setup was primarily on-premises, and I was responsible for managing the server.

IceWarp was very cost-effective for us. Using in-house servers, we found it to be four to five times cheaper than Google services, which provided a significant financial advantage, especially for a medium or small-sized business. It also helped with archiving users' data, ensuring that even if a user deletes their data, we still have a backup.

The solution is easy to manage and includes features such as smart documents and the archiving of user data. We particularly appreciated the ability to archive emails, ensuring data retention even if a user deletes emails. However, this feature was not available for smart documents.

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A more robust security framework and better support at the country level would be beneficial.

We used IceWarp from around 2017 to 2024, which is approximately six to seven years.

Initially, there were instances where our server would get down every ten to fifteen days, but this was traced back to physical server issues related to exhausting RAM parts due to increased user demand. Once identified, this was manageable.

We did not face significant scalability issues as the number of users did not exceed our licensed threshold of one thousand. Our users peaked at around six to seven hundred during usage, which was manageable.

Overall, customer service was satisfactory, though we sometimes had to reach out to international support for better assistance. On a scale from one to ten, I would rate the customer service around a seven.

Positive

We migrated from IceWarp to G Suite approximately six months ago. The decision was driven by a need for additional features and moving towards cloud-based solutions for better management.

The initial setup was straightforward without any major issues. We implemented a parallel server strategy and synchronized data between servers effortlessly.

The implementation was handled internally without any significant challenges.

Our ROI was strong due to cost-effective licensing fees in comparison with other products.

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

IceWarp is a cost-effective solution for medium and small businesses, especially those looking for in-house server management. However, improving security and support services would enhance its value.

I'd rate the solution nine out of ten.

Regarding issues with the product, IceWarp's server runs out of space, and our organization needs to add space. The turnaround time taken is too much for any issues we raise to the tool's support team.

IceWarp doesn't offer the same support to its users as Google or Microsoft. The email features, attachment features, and how quickly one can receive emails are some areas of concern in the solution. Microsoft 365 can be configured onto the mobile phone and has better integration with Microsoft Teams.

For improvement, IceWarp should try to compare themselves with the other email providers like, you know, Google Workspace and Microsoft 365 and see if they can achieve those features to fill the gaps that they have in their tool. Also, the tool's ability to configure with mobile and the support provided for the product's operation on mobile should be improved. The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes. This was something that my system engineer told me. So, that's why we have to add storage to the tool and increase the mailbox size since it does not allow or integrate with the vault.

My organization has been in existence for around twenty-five to thirty years. So, I think the tool has been used in our organization for more than five to ten years. We have two email systems in our organization. One is Microsoft 365, used by a few managers, and the rest of the organization uses IceWarp. Personally, I am not involved in using the tool much since I am a manager. My company and I are customers of the tool.

Considering that my organization uses the tool extensively, I think that the stability of the tool is average. Stability-wise, I rate the solution a five or six out of ten.

The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution. Our company has a data center system engineer who takes care of any issues related to the product by racing a ticket and contacting the technical support team of IceWarp whenever required.

Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool. But service-wise and feature-wise, it is not as good as Google Workspace or Microsoft 365. Though I am unsure about the prices, I feel it is around 5,00,000 to 8,00,000 INR, including the storage capacity provided for the tool. So, 80% of its price is for its storage.

Sooner or later, when we find any other service as good as IceWarp with competitive pricing, like Google Workspace, we will certainly migrate to that solution.

I am personally not satisfied with the tool since there are many issues, like the inability to receive emails and its space getting full. The support team takes a lot of time to respond, so the tool's support is not good.

My company has no plans to migrate from IceWarp to Microsoft 365 since it does not provide any competitive advantage to us.

I would tell those planning to use the product that they must also evaluate other market options before considering IceWarp. However, price is the only factor, then IceWarp is cheap compared to Google Workspace or Microsoft 365. It is also important to consider that IceWarp doesn't have the rich features that Google Workspace, Gmail, or Microsoft 365 provides.

I rate the overall product a six to seven out of ten.

We are actually hosting it on AWS Cloud since we are using AWS Property Cloud.

Support should be improved. Most of the time, the queries are not resolved within the SLA.

I have been using IceWarp for sometime. 

The stability is rated and eight out of ten. 

It is a scalable solution. Ten thousand users are using the solution. 

I would rate the pricing and eight out of ten. 

Overall i would rate the solution a nine out of ten. 

Our company uses the solution as an in-house server that handles email for 800 users. 

The solution's voice services work well for our company. 

The solution is inexpensive and provides a cost savings. 

It is difficult to disable user rights on the console so some users accidentally delete their documents or user details when they are given access to Smart Attachment. 

There needs to be a way to allow uploads but disable deletions through a customizable console. 

If an administrator removes a document to troubleshoot, then all attachments disappear because the link is broken. 

We attempted a workaround that uploaded temporary files to webmail services, but it was not supported or successful. 

I have been using the solution for five years. 

The solution is scalable but we do not have that need. We started with 1,000 users but currently have 800.

We attempted to obtain support for deleted documents through the representatives in Mumbai, but they did not have an answer for us. We were told that the solution has this limitation or bug with no current resolution. 

A few months ago, we called support for a certain type of report export through the console. Support provided us with command lines to complete the process but it would have been more efficient to include common command lines in the solution's documentation.  

We used an outside vendor for setup but easily handle maintenance because our skills with Linux or other technologies allow us to find solutions 90% of the time. 

A direct service provider for the solution handled our implementation which included migrating 400 GB of data. 

The solution is inexpensive which is its main benefit. 

We are currently looking at other solutions because of issues with deleted documents that have persisted for five years. 

Users have different mentalities so it is vital that we have the ability to customize consoles.

The solution works for small- to medium-sized businesses but service improvements are needed for large organizations. 

For example, email IDs are not consistent across India so some users are unclear if their accounts are activated. Across departments in our company, there is confusion about this so sometimes multiple accounts are created for users. This results in space being occupied by unused accounts. We do not receive notifications when accounts are created or for user activity, so we have no way to follow up with a user and provide account details. 

I rate the solution an eight out of ten. 

Our entire company uses IceWarp for emails and video conferencing.

The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage.

The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version.

One additional feature that could be stronger is security. Some financial institutions have expressed concerns about the current level of security in IceWarp. Adding more robust security options could be beneficial.

I have been using IceWarp for approximately two years.

We have not had a lot of issues. There have been minor hiccups, but nothing has caused our system to crash causing us not to have email access for hours or days. There may be certain features that may have been disabled.

I rate the stability of IceWarp an eight out of ten.

The solution is highly scalable. We've not had a problem adding users and deleting users.

We are a small company, we have approximately 50 people using the solution. We have not had any issues.

I rate the scalability of IceWarp a nine out of ten.

The support does reply but it could be better. We have not opted for the SLA. There were additional charges which we weren't willing to pay for a small account that we had. If there is an SLA and you are willing to pay for it, then they could have a better response time.

I haven't used other email servers extensively, but we did use open-source options, such as Zimbra and Mailer-daemon in the past. However, we faced issues with spam and the server being hijacked which resulted in our IT getting blocked.

We have set IceWarp up in-house, and it can be complicated. However, for someone with basic knowledge of Linux and experience setting up servers, it should be fairly easy. However, for a novice, it would be challenging.

We did the implementation of IceWarp in-house.

The solution is priced well.

I rate the price of IceWarp a nine out of ten.

IceWarp is a good system to use and it's reasonably priced. Even if you choose to host it on their servers, they have low-cost options available. It's a good value compared to other options, such as Google or Zoho.

Other email services were decent, but they didn't have features, such as file sharing, chat rooms, or intercom functionality. If those features aren't important and you only want basic email and calendar features, then IceWarp may be considered expensive. However, if you want to use the collaboration tool, in the same category, it is a reasonable price.

I rate IceWarp an eight out of ten.

We install the solution for our customers. 

The solution has a very good log-in to the UI when compared to other solutions. The log-in builder and other activities are good. 

The solution has multiple master databases and each, including every service and user, must be maintained separately. With multiple databases for VoIP, chat and web IMAP, maintenance is cumbersome. 

In addition, the solution does not offer confidential mode, RMS activity types or certain MIS reports. 

I have used the solution for a year.

The solution is stable, but running features sometimes stop if we make a mistake when adding new users. Often there is no use case completed by development before being directly released. Bugs seem to be what stop running features. 

The solution is easy to scale. The licensing format allows for scaling to any version at any point in time. Setup for a large number of users can be more complex and might require a hardware investment. 

Support is not good and it is challenging to receive a timely response. 

The setup for this solution is a bit straightforward and you do not have to update anything. When it comes to high yield, say 10,000 to 30,000 users, the setup might be a bit more complex because you have to implement activities and services from the cloud. In that regard, there is custom work. The configuration might be on the hardware side, but the solution is cloud-based so it is hard to install and deploy in the background.

I am part of the implementation team for this solution. 

The solution does not rate high for ROI in comparison to Google.

There are various licensing plans available based on geographic zone. For example, in India they have different plans than in Africa, the Middle East and Europe. The plans in India are altogether different in pricing and options. 

The product provides a good base solution that works for documents and conferencing.

We are service providers. We provide services to the customers. Currently, we are on the private cloud but many of our customers use both Private and Public Clouds.

At this time, I am supporting the engineer with the IceWarp Mail Solution.

We use IceWarp for emailing solutions, and to collaborate with other collaboration hubs and email solutions.

They have many features. One is conferencing collaboration and there are many more. IceWarp has multiple applications that are easy to use for many people.

Also, they have Outlook Sync, which is most important for email synchronization.

It is underdeveloped with so many features that are available. There are no requirements for new features at this time.

I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications.

I have been using IceWarp for two years.

We are using the latest version.

This solution is stable we have not had any issues.

It's a scalable solution. We have more than 50 customers who are using this solution.

We have a service tech. Once we have any kind of request on our IT or on the cloud, we can check the customer availability and get the issue resolved with IceWarp.

We are also using Cisco Mail Security.

The initial setup is straightforward. It is easy and we can customize the settings.

It took a maximum of one day to complete the installation.

There is one IceWarp technical team in Mumbai. We are resellers and partners with IceWarp. The team consists of myself and my head, which is leading for support.

The license is based on the number of users.

With all of the features that are available for the users included with the license, it is reasonably priced.

I would recommend this solution to others who are interested in it.

It's a good solution and I would rate IceWarp a ten out of ten.

We use IceWarp for email-related purposes. Currently, we have 3,000 plus customers who use this solution.

It has great communication capabilities for team chatting and web conferences. 

Our customers sometimes have problems receiving mail. There needs to be a desktop application from where they can get a report about whether the mail was delivered or not. For the public cloud, I often have to check from the backend server whether the mail was processed or not, or where the mail was stopped — was it stopped on our side or on the recipient's side? 

I have been using IceWarp for almost two years.

IceWarp is a stable solution.

We are currently working on expanding our IceWarp usage. 

If my customers have an issue, they come to me first. If I'm not available, then they have to contact IceWarp. If I need IceWarp's help, then I can coordinate with the customers and IceWarp's team.

As I have two years of experience with this solution, the initial setup is very easy for me.

Deployment time depends on customer availability. Maximum, it takes two to three days — from start to finish.

If it's a new customer, then it totally depends — at max, it takes one week to switch from the old mail solution to the new mail solution, everything included.

Our licensing is on a yearly basis. There were no additional costs. If a customer requires additional features, which are not including in the plan, then we simply charge additionally.

I would definitely recommend this solution. Overall, on a scale from one to ten, I would give this soluting a rating of nine.

We use it for in-house email.

Its price is the most valuable. It is definitely one of the lowest price solutions.

The Exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating.

Icewarp requires additional licenses to enable ActiveSync for accounts, but even with that (as of 12.2) the server has issues with syncing emails from the tests I ran.

I have been using this solution for about seven years.

It has been a fairly stable platform.

It is reasonably scalable.

They only have online support. They should provide a phone service or at least some option for escalating.

I have used Zimbra and Kerio at my previous companies.

The initial setup was straightforward.

It is definitely one of the lowest price solutions.

It is probably a better solution if you are not heavily relying on Outlook.

I would rate IceWarp a seven out of ten.