Jira Reviews

Our primary use case is for project management, guiding the teams in our company. The solution allows you to create Scrum boards to deliver all the acquired stories within the Scrum Sprints. It also adapts to any other Jive methodology, like Kanban, and helps the creation of roadmaps for the software, production and implementation. We use it for day-to-day tasks, managing our stories, assigning tasks to different developers, and even integrating it with other system control tools to link the story's details. We are customers of Jira. 

The Jira user interface is really helpful because you can see the big picture regardless of what stage the task is at. You can define priorities and estimate times. If, for example, you're planning to move to Scrum, you need a project management tool; JIRA is perfect for that. It can also be used on personal projects because they offer a free plan with unlimited features to manage your project, define your backlog, and check the status of a project. 

The solution comes with multiple reporting charts so you can see the sprint burndown chart and other information. We previously had our own internal tools for Scrum, and moving to Jira was a total upgrade. There's no need to create new accounts for your users. You integrate company emails with an internal server, grant the user access and with their  company credentials, they can log into the platform. That's a pretty good feature. 

They could probably improve the integration with some of the automation tools and provide a specialized user interface suitable to their requirements. 

This is a very stable and reliable solution. The whole company uses it and we have around 500 employees. Our team adopted Jira recently but others in the company have been using it for a while. 

Jira is very scalable and allows for the integration with source control tools.

I haven't had to contact technical support. 

The initial setup was straightforward, we got access to it and started using it. They also provide you with documentation which helps if you are new to Scrum and new to the platform and features. 

There is an annual subscription fee based on the number of users. You can get a subscription for just 10 users, for small teams, and if you want more you can buy more. They have a standard and premium license. 

I would definitely recommend this product because it's scalable and easy to use. They provide best practice articles and quick start tutorials which are very helpful. If a new user has all the documentation, they can go from zero to hero very quickly.

I rate this solution a 10 out of 10.  

We using this solution to handling all of our development and support tickets.

We have found the structure, functionality, and how Jira handles the tickets most valuable.

The performance could be improved in the future.

I have been using this solution for approximately four years.

We have had some issues with stability.

The scalability is good for what we are using it for. We have approximately 20 people using the solution in my organization and we plan to increase usage.

The technical support could be more responsive.

We have one technician handling the deployment of Jira in my organization.

There is a monthly license required for this solution and it is expensive.

I would recommend this solution to others.

I rate Jira an eight out of ten.

Our primary use case for JIRA is for project tracking to see where our development team productivity is.

This product has been very helpful for me in terms of creating tasks and tracking my development team's productivity. 

I think support could be improved, in particular it would be helpful having a login for the support team.

I've been using this solution for six years. 

This solution is very stable.

This solution is scalable. 

It was easy to deploy this locally, I'm not sure if it would be the same at enterprise level. We have nearly 300 users in the company. 

I've tried some other solutions including Plenty, ClickUp and Azure. I feel that Jira is far better than these other solutions. 

I would recommend this product for people who have agility.

I rate this solution an eight out of 10. 

We are using it for project management. We have cloud and on-premises deployments of this solution, and we are currently using its latest version.

It is very straightforward and easy to use.

It should be less expensive.

I have been using this solution for about five years.

It is scalable. We have about 500 users.

I don't have any experience with their technical support.

It is easy to install. It takes one to two days.

Our team handles its deployment and maintenance. We have a team of three people to manage it.

Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis.

We didn't evaluate other products.

I would 100% recommend this solution to others. We plan to keep using it.

I would rate Jira a nine out of ten.

We are mainly using it for project management and issue tracking. It is used by development, QA, and IT operations. It really goes through the whole gamut of project management.

We are not using its latest version. We are usually a little bit behind on versions.

Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them, set up sprints, and manage our sprints with its history tracking. These are all very useful features. It has been a very popular product for our work.

Because I am a developer, I would like integration with Git Source Code Management so that for tickets, we can reference the code where the change has happened and where the issue is. This feature might be there, and I probably haven't discovered it.

I have been using this solution for probably six years.

Its stability has been very good. Every once in a while, we have a problem, and the service stops working. I don't think we have a very robust installation of it, but if there is an issue, it is back online very quickly.

Most of the issues are probably related to the server needing patching or something else. It may not be running on the appropriate size hardware. I know it is not a well-funded product at our office.

It is impressive. We have all our projects on it, and we haven't really had reports of any issues. We haven't yet stretched it to its limitations, but it has managed to meet our requirements, even in this minimal deployment. I am pretty impressed. 

I didn't directly contact them, but I am sure at some point we have. We usually have a contact person, and we pay for the full support.

We are adopting multiple products, such as ServiceNow, but they do different things and are for different purposes. There is a talk about replacing Jira with ServiceNow, and we're not too happy with it because we all liked Jira, but sometimes this kind of stuff happens. ServiceNow does have crossover features, but it gets into problems for us when changing from one system to another.

I didn't set it up, but I haven't heard of any issues with the implementation of it. It seems to be very straightforward.

I would recommend this product. Overall, it is a good product. It supports scrum and agile developments. It has a lot of benefits that can be applied very quickly in organizations.

I would advise others to do a test installation and make sure that it fits their needs. Experiment with the multitudes of features that it has. I know there are lots of modules. There are probably many features that we are not using. 

I would give it very high marks. I would rate Jira a nine out of ten. There is always something you could improve on it.

We primarily use the solution for collaboration purposes.

The solution has basically been problem-free so far.

Overall, we've found the product to be quite flexible.

The level of stability is quite good.

The product can scale if you need it to.

I'd like the solution to be more secure.

I've been using the solution for about six months at this point. It hasn't been that long. I've been using it for less than a year.

We've enjoyed the stability of the solution. It's good. It doesn't crash or freeze. There are no bugs or glitches. The performance is reliable.

The solution can scale quite well. If a company needs to expand it out, it can do so with relative ease. It's not a pronblem.

Not too many people use the solution in my organization. There are fewer than ten users right now.

We do not have any plans to continue to use the solution, let alone increasing usage.

I've never directly dealt with technical support. There was never a need to call. Therefore, I can't speak to how helpful or responsive they are. There was never an opportunity to interact.

We did not previously use another solution before implementing Jira.

I didn't handle any aspect of the installation, and therefore I can't speak to how easy or difficult the implementation was. I'm not sure how long the deployment itself took. I was just handed my login and I was good to go.

As I wasn't involved in the installation process, I can't speak to if a consultant or integrator was used. I have no knowledge of that being the case. 

I can't speak to how much a license costs or the process behind setting one up and renewing it. I just use the solution. I don't handle sales or billing.

I'm just a customer and an end-user. I don't have a business relationship with Jira.

It's my understanding that we are using the latest version of the solution, however, I am not 100% positive that is the case. I don't know the version number off-hand. I am also not sure which deployment model we are using and if it is deployed on cloud or on-premises.

I'd recommend the solution to other organizations.

I would rate the solution at an eight out of ten overall.

We use the solution to track all projects and management activity.

There are a lot of plugin integrations available right now that are continuously being updated. We have recently worked on ways we can integrate with the DevOps.

I have found the tracking, project and task management most valuable in this solution.

They could improve the solution by having a multiple project dashboard to be able to manage many projects KPI's at once, this would really be helpful.

In the next release, I would like to see task creation management simplified and overall usage streamlined for new users.

I have been using Jira for four years.

We are extensively using this solution for all of our projects across the entire enterprise. It has shown that it is able to be scaled effectively.

I have never had any problems with this solution to need to use the technical support.

The installation was not complex, I did not find any difficulites.

I would advise others wanting to purchase the solution that they can improve their business UX. This solution has been established in the market and is commonly used in many project management sectors because it can be easily used once you have experience. If you are new to this solution it could be confusing to some people because there is not a proper project flow. For example, Once you create a ticket or any task, you are not able to see what you just created in the notification area. Currently, you receive a pop-up and it will go off after some time, if you do not click the pop-up when it comes up you will have to refresh, go back to the project, and then find out the task from there. This could be simplified in the future.

They provide a product that is very good but in terms of a presentation, they have room to improve.

I rate Jira a nine out of ten.

We are basically using it to register all the requirements and issues so that we can track them and control the flow and different states. We also use it for reporting and configuring dashboards for portfolio management.

It is a SaaS solution, and we are using its latest version.

The flexibility to create different flows is most valuable.

It can have a more high-level view of portfolios. It has quite detailed views, but I would like a high-level view of portfolios.

We want to integrate Jira with Microsoft Active Directory, and I don't know how easy or hard it is going to be. I don't know if Jira supports this. We are starting that integration in the last quarter of this year. I hope to find all the required tools for this integration.

I have been using this solution for two years.

Its stability is very good. I have no complaints.

It is scalable because it is a SaaS solution. It is the best choice for us because it responds to our needs all the time.

We have around 100 people in our organization who use this solution. They are developers, QAs, and managers.

Their support was very good for some of our questions. We didn't have too many issues.

We also have a partner who helps us with all the contracts, payments, and other things. If there is an issue, we contact them, and they provide support.

It was easy because the person who helped with portfolio management had previous experience with Jira. So, it was easy for us. It took about three weeks.

The most important thing is to precisely decide your flows and different stages and cycles. If all these are very clear, you won't have a problem setting up Jira.

I would rate Jira a nine out of ten.