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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Jira enables teams to efficiently track and manage projects, offering customizable workflows and reports for seamless agile project management.
The tool supports integration with other Atlassian products, providing transparency and streamlined communication across geographically diverse teams.
Traceability from requirements to test cases and changes is a key feature, making it invaluable for QA and development tracking.
The tool's flexibility allows customization to align with unique team processes and workflows, making it suitable for a variety of organizational needs.
Jira's adaptability with boards such as Scrum and Kanban enhances task and backlog management, improving productivity and time management.

CONS

There are regular reports of slow performance and downtime, causing loss of comments and impacting productivity.
There is a lack of integration with popular tools, causing challenges in maintaining a seamless workflow.
Customization features in Jira are complicated, and administrators find the setup challenging and cumbersome.
Reports and out-of-the-box configurations are limited, requiring additional plugins and workarounds to meet specific needs.
The price of licensing is considered high compared to alternatives, generating concerns over cost-effectiveness.
 

Jira Pros review quotes

it_user942 - PeerSpot reviewer
Sales at a tech vendor with 51-200 employees
Jun 22, 2012
Straightforward system that gets the job done.
it_user1023 - PeerSpot reviewer
Director of IT at a tech company with 51-200 employees
Jun 28, 2012
Jira has been designed with a focus on task achievement, is instantly usable, and is flexible to work with.
it_user1158 - PeerSpot reviewer
Developer at a tech company with 51-200 employees
Jul 15, 2012
Having used JIRA for the last 2 years, I can definitely say that having this tool with you is a big plus when it comes to project management.
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user1227 - PeerSpot reviewer
Tech Support Staff at a tech company with 51-200 employees
Jul 20, 2012
Jira is one of the best bug tracking, issue tracking and project management tools available in the market.
it_user795 - PeerSpot reviewer
Senior Manager of QA at a tech company with 51-200 employees
Sep 16, 2012
The pricing is also excellent and they offer flexible subscription plans.
it_user4995 - PeerSpot reviewer
Senior Manager of QA at a healthcare company with 501-1,000 employees
Aug 15, 2015
User friendly, easy to set up and maintain.
it_user6381 - PeerSpot reviewer
Manager of Infrastructure at a manufacturing company with 51-200 employees
May 5, 2013
Excellent documentation and support.
it_user147237 - PeerSpot reviewer
Product Development Manager at a comms service provider with 1,001-5,000 employees
Aug 19, 2014
I recommend JIRA Agile to anyone looking for a mature, easy to use and customizable issue tracking system, especially in the context of large, geographically distributed teams.
it_user147543 - PeerSpot reviewer
CEO at a healthcare company with 51-200 employees
Dec 25, 2016
Easy to configure, very fast to configure, extremely powerful workflows and schemes, integrates with other Atlassian tools as well as 3rd party tools.
it_user147549 - PeerSpot reviewer
Consultant at a consultancy with 51-200 employees
Aug 20, 2014
JIRA has been very simple to use, no issues.
 

Jira Cons review quotes

it_user942 - PeerSpot reviewer
Sales at a tech vendor with 51-200 employees
Jun 22, 2012
This may not satisfy complex enterprise requirements that need a customizable platform.
it_user1023 - PeerSpot reviewer
Director of IT at a tech company with 51-200 employees
Jun 28, 2012
At first, the documentation is typically light on needed information, is buggy, or is a little old.
it_user1158 - PeerSpot reviewer
Developer at a tech company with 51-200 employees
Jul 15, 2012
The inbuilt search functionality is quite buggy and lacks even the basic features.
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user1227 - PeerSpot reviewer
Tech Support Staff at a tech company with 51-200 employees
Jul 20, 2012
Jira is not a highly customizable platform, all you can do is use various plugins and widget to fulfill your needs and if you need more than that, then you might have to look for other project management tools.
it_user795 - PeerSpot reviewer
Senior Manager of QA at a tech company with 51-200 employees
Sep 16, 2012
The workflow and layout can be confusing and takes a while to get used to.
it_user4995 - PeerSpot reviewer
Senior Manager of QA at a healthcare company with 501-1,000 employees
Aug 15, 2015
Missing a Requirement Management piece on the suite.
it_user6381 - PeerSpot reviewer
Manager of Infrastructure at a manufacturing company with 51-200 employees
May 5, 2013
Generally, customization, granted that it is done only at system productions state, is hard and time consuming.
it_user147237 - PeerSpot reviewer
Product Development Manager at a comms service provider with 1,001-5,000 employees
Aug 19, 2014
I would like to see JQL extended to return other types of information than just sets of issues.
it_user147543 - PeerSpot reviewer
CEO at a healthcare company with 51-200 employees
Dec 25, 2016
Better JIRA Agile integration and more functionality related to JIRA Agile plugin
it_user147549 - PeerSpot reviewer
Consultant at a consultancy with 51-200 employees
Aug 20, 2014
Workflow management User permissions Native reporting capabilities in workflow Ticket status, etc