Microsoft Dynamics 365 Business Central Reviews

As the Registrar's department, we use Microsoft Dynamics 365 Business Central to allocate courses to instructors, create a course timetable, create an exam timetable, enter results, withdraw courses for students who opt to withdraw or drop a course, come up with the course list that will be offered in the upcoming semesters or upcoming blocks for students that are taking courses online, enter new instructor's details, and facilitate new applications for students.

The task I recently completed using Microsoft Dynamics 365 Business Central was to update students' results for those who had missed exams and resit exams, and this task was completed last week. This week, I used Microsoft Dynamics 365 Business Central to also update incomplete grades.

Microsoft Dynamics 365 Business Central has enabled us to integrate all the systems in one. It has been a one-stop shop in the sense that we don't have to switch from one software to another. Previously, we would switch to a different software for entering results, allocating course instructors, and handling students' applications for missed or resit exams, but with Microsoft Dynamics 365 Business Central, as an organization, we have been able to integrate everything into one system. It's not only the Registrar's department that uses it; we have the accounts department, procurement department, human resources, and faculty using it as well. It has been a great one-stop shop whereby everything has been integrated into one system.

The best features Microsoft Dynamics 365 Business Central offers include having everything integrated into one system. I also appreciate that when it comes to switching roles, it is easy for you to do that, especially when you have been given the license, and I appreciate that we can allocate course instructors within the system and attach the courses they are supposed to be teaching.

I find myself relying on switching between roles within Microsoft Dynamics 365 Business Central. Since I work in the Registrar's department, I switch between the examinations role and the academic role feature. The academic role feature allows me to see the student's status, how much they're owing, the courses they have registered for, and their grades. Whereas in the exam role, it enables me to see the student's report card, provisional transcript, and their grades. I am also able to switch to the accounts role, as I have a license for that, and I'm able to see how much I, as an employee, owe the institution in terms of making purchases for the department, and how much the students owe the institution. I use these features on a day-to-day basis, which has been very helpful since everything is integrated into one system.

I appreciate that I am also able to generate detailed reports on how many students have registered in a current semester or block using Microsoft Dynamics 365 Business Central. When I generate these reports, I can select whether I want them in PDF, Microsoft Excel, or Microsoft Excel with the data and layout, and that has been very helpful as I can pick which format I want to download.

We have had to adapt to Microsoft Dynamics 365 Business Central as a one-stop shop. Previously, we switched systems—accounts used one, the registrar used several, often more than three for entering student results, faculty information, and publishing results—but now everything is integrated within Microsoft Dynamics 365 Business Central. We have a student portal and faculty portal, allowing us to make changes within these two portals. Students register for courses using the student information system, SIS, integrated with Microsoft Dynamics 365 Business Central, and faculty take attendance using the faculty portal. This integration means we no longer have to stress about switching between different systems, and all the data is maintained in one user interface.

For Microsoft Dynamics 365 Business Central, every time we need to make an adjustment, we must make a payment, which is slightly expensive for us as an organization. There are certain modifications we'd like to make, and those come with a cost. The licensing is also very expensive, so if the prices could be revisited, especially for educational institutions, that would be really helpful. Otherwise, it has proven to be a very good tool for us as an organization.

I chose a rating of nine for Microsoft Dynamics 365 Business Central because it has been very useful for us as an organization, but there are still a few improvements that need to be made. Sometimes we experience glitches when generating certain reports, and every time we need to make a modification, we have to pay for that. Thus, I will not give it a ten because there are a few areas needing improvement.

As an institution, we have been using Microsoft Dynamics 365 Business Central since January 2024, so I would say we have been using it for two years now.

In my experience, Microsoft Dynamics 365 Business Central has been very stable over the last two years.

Microsoft Dynamics 365 Business Central has proven to be scalable and has been able to grow with our needs. We're very happy with the results so far.

The customer support for Microsoft Dynamics 365 Business Central has been excellent. We have reached out to them regarding certain glitches we faced, and our experience has been favorably good, which is why we are still using the system. Two years and counting, and hopefully, we will continue with Microsoft Dynamics 365 Business Central in the coming years for better production within our institution.

I would rate the customer support of Microsoft Dynamics 365 Business Central a perfect 10 out of 10, as they have excellent customer support and are always willing to serve their clients well.

We did use a different solution before Microsoft Dynamics 365 Business Central, which was created by us as an organization and was called the Student Management System, SMS. We switched because Microsoft Dynamics 365 Business Central proved to be a one-stop shop where we could integrate everything into one system.

My experience with pricing, setup cost, and licensing for Microsoft Dynamics 365 Business Central was costly when we first set it up as an organization. We had a vendor from Kenya who helped us and trained us on how to use Business Central, enter results, put in faculty information, aid students in registration, and assist faculty in taking class attendance. I would say our experience was fairly good, which is why we adopted it. If we had a bad experience, we would not have adopted it, but because it came with very good deals and has been a one-stop shop for us, integrating everything into one system, it has been a great experience in the last two years.

For now, I would say we have saved a lot of time with Microsoft Dynamics 365 Business Central. It has been very time-saving. We saved on quite a lot of time, which has greatly benefited us as an organization, considering that time is crucial and lost time can never be regained.

Using Microsoft Dynamics 365 Business Central has saved us a significant amount of time because everything has been automated. Previously, we used a different system that required us to register courses for students manually. Now, with Microsoft Dynamics 365 Business Central, students register for their own courses, and the system either permits or rejects their registrations based on whether they meet the prerequisites. In the past, we had to check all the courses manually for about 1,000 students and remove those they weren't supposed to take, but with Business Central, this process is streamlined, saving us considerable time.

We did not evaluate other options before choosing Microsoft Dynamics 365 Business Central since we were previously using our own organization-created system.

I would tell others looking into using Microsoft Dynamics 365 Business Central to go for it because Microsoft is an awesome tool and it is a one-stop shop. If you don't want to switch from one software to another and want to keep your data in one place, I highly advise them to choose Microsoft Dynamics 365 Business Central. I rate this product a 9 out of 10.

My main use case for Microsoft Dynamics 365 Business Central is to know and understand my activities, to understand my daily tasks and follow-ups with clients, pipeline, my leads, and opportunities. Whatever I have to do for my next task with the client, I add it as a task in the CRM and I add a due date on my dashboard.

The best features Microsoft Dynamics 365 Business Central offers for me is that this software makes my life very easy, as I have a complete snapshot of my pipeline and a complete snapshot of my daily activities, where I can see what the status of my leads is, where I am standing in terms of closure, and the aging of my opportunities, which tells me how much time there is in the opportunity.

Out of all those things I mentioned, the pipeline view and day-to-day activities feel the most valuable to me in my day-to-day work. There are AI-driven insights through Copilot, which is worth mentioning.

Email communication and everything I receive is tracked with Microsoft Dynamics 365 Business Central, and the best feature is that I can access everything on my mobile, so I do not have to open my laptop and the application every time. It helps me with my sales forecasting also, and predictive analysis is one of the best features for Microsoft Dynamics 365 Business Central.

We have more insights and more clarity about our sales, our pipeline, where we are standing, and we have more clarity on our leads. Becoming a process-centric organization helps us a lot to keep us accountable, so Microsoft Dynamics 365 Business Central has made our life easy in terms of sales.

The only thing that could be improved is integration with WhatsApp, which I can see for Microsoft that it has to be available, and that becomes a challenge sometimes. Everything else is perfect.

I have been using Microsoft Dynamics 365 Business Central for more than a year.

There is no lag as of now, and it is very stable. We are using it very thoroughly.

Microsoft Dynamics 365 Business Central customer support is good with a response time of almost 24 hours, and it helps us a lot.

This is the first solution that we have used and implemented, and we are happy with it.

Productivity has been increased by 13%. For faster follow-up, I can have automated tasks which I can schedule in the application. For example, I have to send an email to this client and this will be the email, so I can schedule an email through the application with a ready template, which saves my time. The email automatically goes on time, and if I get any reply, it gets captured in my Microsoft Dynamics 365 Business Central as well, so it becomes a single source of truth for us.

Automation makes it very easy for us, as that is a time-saving task for us. We have saved a lot of time because of automation and because of process.

The pricing and setup cost via partner for Microsoft Dynamics 365 Business Central are very attractive, as you get the best discounts and offers. Implementation, which depends on partner to partner, goes very smooth if the partner is very well versed with the understanding.

We compared Microsoft Dynamics 365 Business Central with Salesforce and found it very attractive in terms of implementation and pricing, as Microsoft Dynamics 365 Business Central is way better.

The AI and Copilot features are very applicable in the environment that we work in, and standard integration with Microsoft 365 was very helpful.

We did use the financial management features; my finance department was using those, and I oversaw the project implementation as part of that, so we definitely used the finance part as well.

We were internally using Microsoft Dynamics 365 Business Central's CRM features for lead generation and other purposes.

We decided to integrate our BI modules for advanced decision-making and forecasting, and the standard reporting of modules like finance, procurement, and supply chain were also sufficient for our needs.

Microsoft Dynamics 365 Business Central fulfills the requirements we were facing. Supply chain functionality was good, but we only lacked a point of sale solution for the retail industry, so we had to look for add-ons from other Microsoft ISVs and partners. Otherwise, all functionalities met our needs.

The customer relationship management features were very good, particularly for managing leads and following up on them. We had different types of reports and some customized reports in-house as well, which worked very well for our purposes.

A point of sale solution is still lacking in the retail industry. A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.

Some basic reporting capabilities should be provided by default to customers within Microsoft Dynamics 365 Business Central rather than requiring integration via Power BI. Standard graphical reports within the product would help significantly.

I have been dealing with the product for eight years.

I would still recommend the product to others. It is a good product compared to Odoo, which is an open-source application and also good, but Microsoft has standard business practices. Compared to SAP, it also has good functionalities.

I have not experienced enhanced productivity using Microsoft Dynamics 365 Business Central. I would rate this review an eight out of ten.

I have worked for an ERP solution based in America, and we used Microsoft Dynamics 365 Business Central. I was leading the Leapwork technical part to integrate that in our system for automation testing.

We used Microsoft Dynamics 365 Business Central for accounts payable, accounts receivable, general ledger, assets management, procurement, everything.

I haven't used the supply chain management functionality in Microsoft Dynamics 365 Business Central.

I was not involved in the initial setup or deployment process of Microsoft Dynamics 365 Business Central.

Microsoft Dynamics 365 Business Central is a good platform that has many integrations, and you can use it for multiple things, having all functionality in one place.

The main benefit was my professional growth.

Microsoft Dynamics 365 Business Central is user-friendly with panels containing everything. Creating invoices or item requirements requires knowledge of specific buttons to click and fields to fill in, which was challenging.

Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.

Microsoft Dynamics 365 Business Central was integrated with AX, Coupa, and Taxonomy, among other integrations.

When I started working with Microsoft Dynamics 365 Business Central, I was new and didn't know what ERP was or its purpose, but I was eager to learn more each day.

The system can become overwhelmed because you cannot control the number of integrations, and our team struggled to manage the numerous integrations we had.

More documentation is needed on how to use Microsoft Dynamics 365 Business Central and its capabilities. From a technical perspective, it was challenging because understanding the system requires familiarity with financial sectors.

Microsoft Dynamics 365 Business Central could benefit from more AI integration.

Learning the application was challenging as there was much to understand about accounts payable, receivable, accounting, and general ledger.

I used Microsoft Dynamics 365 Business Central for almost two years.

I was not involved in the initial setup or deployment process of Microsoft Dynamics 365 Business Central.

The start was very frustrating because I didn't have proper onboarding, or any onboarding at all, and I had to learn everything independently.

Microsoft provides real-time support, which makes a big difference compared to SAP.

Neutral

I have worked with SAP. Eight or nine months ago at my previous company, Bottomline, I was working with Microsoft Dynamics 365 Business Central while participating in SAP training. I became certified in SAP FICO, SAP MM, SAP SD, and SAP ITDC. The SAP training helped me understand ERP solutions and provided a clearer understanding of Microsoft Dynamics 365 Business Central.

I was not involved in the initial setup or deployment process of Microsoft Dynamics 365 Business Central.

I don't have specific information about the pricing of Microsoft Dynamics 365 Business Central. However, it was very costly due to the numerous integrations we had.

Microsoft Dynamics 365 Business Central is beneficial when you need all functionality in one place without requiring multiple applications for specific tasks.

Microsoft Dynamics 365 Business Central is more suitable for smaller corporations or organizations that don't want to spend significant money, as SAP is more costly for implementation and requires more support and consultants.

On a scale of 1-10, I rate Microsoft Dynamics 365 Business Central a 7.

We work with a wide variety of industries, including trading, distribution, wholesale, manufacturing, and government. Our primary use case for Microsoft Dynamics 365 Business Central is to serve these diverse sectors.

One of the most valuable features of Microsoft Dynamics 365 Business Central is its ease of installation and user-friendly interface. The system is highly customizable, and the cost is quite low. The robust partner network worldwide adds to its appeal, making it an easily adaptable system. Additionally, it provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes. From a features perspective, finance is quite strong, with pre-configured functionalities available for every country. It can also serve as a standalone CRM to automate sales processes.

The advanced warehouse functionalities are not available and should be improved. The purchase requisition process is also lacking, and more advanced functionalities for intercompany consolidations could be added. There's a gap in advanced features that other platforms like NetSuite handle better.

I have been working with Dynamics solutions for almost twelve years now.

For the cloud, we have not faced any downtimes or stability issues. For on-premises, the issues are generally related to the infrastructure rather than Microsoft Dynamics 365 Business Central itself.

In terms of scalability, the cloud is very scalable, but for the on-premises version, it can be a challenge without a reliable connection and scalable infrastructure. Even with the cloud, there is a limitation of up to two hundred users, after which a move to F&O is required.

Microsoft tech support is good but could be improved. The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.

The initial setup may seem complex for new users but is straightforward for those who are familiar with it.

When deploying, we spend a significant amount of time understanding and documenting customer requirements. We prepare functional requirement documents and ensure that the customer understands the processes. Once confirmed, development work begins in the UAT environment, followed by testing, training, and finally, production deployment.

I compared Microsoft Dynamics 365 Business Central to NetSuite, which is built natively on the cloud and offers pre-built configurations for country and industry-specific processes. NetSuite's finance and CRM features are more advanced, but its licensing is confusing compared to Microsoft Dynamics 365 Business Central.

I would recommend Microsoft Dynamics 365 Business Central because it comes with the whole Microsoft ecosystem, including Office, SharePoint, and CoPilot. On a scale of one to ten, I would rate Microsoft Dynamics 365 Business Central an eight.

I am implementing Microsoft Dynamics 365 Business Central for my customers and recommending it to small and medium enterprises, which typically have between three and 1500 people.

Dynamics 365 Business Central is mostly used for financial management. It covers warehouse management and supply chain. It is pretty cheap compared to competitors, which makes it attractive for customers. When comparing it to alternatives like Odoo, Exact, or some implementations of NetSuite, it is much cheaper and better. The value for money is very high as it fits the business well.

There is a need for improvement in consolidation and multi-country master data management.

I have been using Microsoft Dynamics 365 Business Central since 2018, since it was released.

Customer service and support are mixed. Sometimes the support is quick, but other times it is very slow. The response time before getting someone who can provide a relevant answer is crucial, as some support personnel seem to stick to a checklist, which can be frustrating for experienced users.

Negative

Finding the right consultants to implement Dynamics 365 Business Central is challenging. Many consultancy partners are not up-to-date with Microsoft's latest developments and still follow outdated practices from ten years ago.

The pricing for Dynamics 365 Business Central is reasonable. The value for money is very high.

I compared it to alternatives like Odoo, Exact, or some implementations of NetSuite. Dynamics 365 Business Central is way cheaper compared to these options.

Overall, I would rate Dynamics 365 Business Central an eight out of ten. 

I suggest more development in consolidation and multi-country master data management.

We use 365 for the end-to-end accounting and finance module. It is purely accounting and finance.

The link to the reporting package and the approval process in 365 are combined. Therefore, it is the invoices that need to be approved. The audit trails, which include any IP system, are very useful.

Implementing localizations when we use the system for multiple countries can be quite complex. There isn't a single solution available for all countries, and managing these localizations can be challenging. It's often difficult to ensure that all localizations are correctly implemented and that we have the right connections and configurations. This challenge isn't unique to Microsoft; it applies to all systems. Keeping up with the latest legislation and updates is also quite challenging.

I have been using Microsoft Dynamics 365 Business Central as a user for six years.

We have some issues with the end-process approval system.

I rate the solution’s stability a seven out of ten.

We have projects with one hundred users.

I rate the solution’s scalability a five out of ten.

The initial setup is quite simple.

Our technology team is currently testing and setting up some processes. We plan to fully transition to the cloud by the end of March next year, including moving all our projects to 365 Business Central.

With this transition, we will benefit from regular updates and enhanced data security in the cloud. Additionally, having the latest app version, especially with its localization features, will be beneficial.

It will save some money. Extracting some details from the system, disconnecting other things, and preparing our reports will be more efficient and easy.

The pricing is reasonable, which is 700 dollars per user.

365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system.

Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment.

We look forward to seeing how it performs in practice.

The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. 

A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation.

Overall, I rate the solution an eight out of ten.

One of the most valuable features of Microsoft Dynamics 365 Business Central is its seamless integration capabilities. It is a fully integrated solution that communicates with various Microsoft products such as emails, Teams, and Excel. For instance, when dealing with complex tasks like invoicing with hundreds of lines, users can easily export the data to Excel, manipulate it as needed, and then seamlessly push it back into Business Central.

One aspect that could be improved in Microsoft Dynamics 365 Business Central is the visibility and accessibility of communication-related features, such as email integration. Currently, users may need help displaying email transaction trails within the platform, which could hinder their ability to manage communication data efficiently. While APIs are available for such integration, the lack of a seamless and visible display within Business Central presents a limitation.

The platform is stable. The availability of Business Central can be tracked internationally through our website. Currently, Microsoft maintains a 98.76% availability rate.

The product is highly scalable. We can accommodate one user, which costs only $70 per month and can be scaled up to 2,000-3,000 users concurrently. That's the level of volume it can accommodate.

Initially, I used to contact the technical support team for assistance, but after many years of experience, I have developed the capability to handle most technical problems independently. I serve as a technical support resource for my team. If they encounter any issues, they escalate them to me for support.

The initial setup process for Microsoft Dynamics 365 Business Central is generally straightforward. However, migrating past data requires careful consideration and re-engineering to ensure compatibility with the new system. Having knowledgeable personnel to guide and manage this data migration process is crucial to avoid complications and ensure a smooth transition. With the right team, the implementation can proceed efficiently, typically within two to three months. Regarding resources for deployment, only providing the necessary data is typically sufficient, as the implementation team handles the rest of the deployment. Maintenance of the system is made easier by the cloud-based nature of Business Central, allowing for remote management without the need for physical presence on-premises.

Currently, the product offers a starting price of $70 per user per month, which provides access to the complete ERP engine. It is highly reasonable.

Microsoft Dynamics 365 Business Central stands out as one of the most flexible ERP solutions available on the cloud. It represents a relatively new development in the ERP landscape, emerging in 2018 as a successor to Navision, which was previously available only on-premises. Despite its relatively recent introduction to the cloud, Business Central is built upon a foundation of over thirty-eight years of technology evolution, inherited from its predecessors such as Navision and Great Plains. It is built on an open platform, which allows for customization and development of tailored solutions to meet specific requirements.

The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integration with Microsoft's AI capabilities.

One notable use case involves automating rack calculation, reporting, dimension weighing, and consolidation tasks. These tasks are efficiently handled within Business Central by customizing the platform to suit specific requirements.

It seamlessly connects with sales processes and communication channels, facilitating efficient management of customer interactions. For instance, with the AI Co-pilot feature in Dynamics 365, interactions from various sources, such as meetings and communications in Teams, are aggregated and summarized. This summary provides valuable insights into customer behavior and preferences.

The reporting and analytics features of Microsoft Dynamics 365 Business Central play a crucial role in aiding decision-making processes for customers. For instance, if a customer is transitioning to Business Central but has historical data stored in other ERP systems or SaaS platforms, we can seamlessly integrate and consolidate that data within the Microsoft ecosystem. It enables us to provide customers with consolidated reports that offer insights into their business performance. Customers can create various reports and analytics to suit their specific needs. For example, we've worked on projects where complex commission models needed to be developed based on profitability rather than just sales transactions. We analyzed sales data by leveraging Business Central and Power BI, calculated profits, and customized commission models accordingly.

The automation capabilities within Microsoft Dynamics 365 Business Central have significantly impacted our customers' operations. With Microsoft's products, Power 365, Power BI, and Power Apps, all seamlessly interlinked, users can achieve virtually any automation requirement. Communicating with these tools allows for the setting up of various automation processes. For example, we've implemented an integration for customers where their cash expenses are automatically recorded upon swiping their bank card. The platform's flexibility enables tailored automation solutions, from setting up approval hierarchies to implementing complex workflows, ultimately saving time and reducing human error.

I rate it a nine out of ten.

We use Microsoft Dynamics 365 Business Central for CRM (customer relationship management) and to handle all the customer support tickets.

The solution helps to create new tickets, and the delegation to the concerned person is smooth. The solution has good dashboard functionalities and export functionalities.

Since it's complex for a layperson user to understand the solution, it would be better if the solution provided some training resources.

I have been using Microsoft Dynamics 365 Business Central for three years.

Microsoft Dynamics 365 Business Central is a stable solution.

Microsoft Dynamics 365 Business Central is a scalable solution. Around 1,000 users were using the solution in my previous organization.

The solution’s technical support is pretty good.

We previously used Salesforce.

The solution’s initial setup is complex.

It takes around two to three weeks to deploy the solution. You have to define your model, the kind of skills you require in the form, and what kind of data you'll use. You have to gather the data, and then you have to raise a request to the developer. The developer will accordingly build the form for you.

The solution's license is costly compared to other CRM tools.

Microsoft Dynamics 365 Business Central is a cloud-based solution. I would recommend the solution to other users. Microsoft Dynamics 365 Business Central is easy to understand and set up compared to other CRM tools.

Overall, I rate Microsoft Dynamics 365 Business Central a seven out of ten.

It is used for daily business operations that include finance, payables, receivables, and general accounts. It is also used for managing daily supply chain activities, like sales processes, purchasing processes, and assembly orders. 

All of the consultants use this product and the CRM. We also implement it for our customers, so everyone knows how to use it. In my company, there are around fifty employees and all of them use it.

Its most valuable feature is the user interface. It's quite easy to use. Anyone with any past ERP experience can use and understand it. They can also customize it on their own. They can change the place of the field and can do it on their side since it is on the cloud. This is the best thing. 

It also has a mobile application. If you are not on your laptop or computer, you can use it even from your mobile.

In addition, there is a community portal where people from all around the world suggest what they want in the system, and the Microsoft team replies to them. There are votes on comments, and then they make the changes in their next release. There is a new major release every six months.

They need to improve their processes. They need to be more detailed. For example, in their sales cycle, the warehouse management is separate. The process is quite lengthy and it can be shortened by doing some customization.

I have been using the solution for five years. 

It is one of the most stable products.

From a scalability point of view, I would rate it ten. We can do customization and create many of our own add-ons for the product. We can also integrate with third-party systems. 

The technical support team is good. Even if there is a difference in time zones, they actually do their best to serve us for whatever we need. They are good enough. 

Positive

The initial setup is quite easy. It doesn't take much time for partners. The data uploading and the rest of the configuration are also very easy.

We configured it ourselves. 

There are two types of licenses. One is the essential license in which everything is covered, and the next is the premium. If your company is a manufacturing or service management company, then you can go for the premium license because those two modules are the premium ones. You can manage your manufacturing activities and your service activities.

Overall, I would rate the solutions a ten out of ten. I recommend everyone to use it since its user interface is quite easy to use.