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Microsoft Dynamics AX pros and cons

Vendor: Microsoft
3.8 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Microsoft Dynamics AX is highly valued for its flexible dimensions, providing adaptable solutions for various customer needs.
The manufacturing module is particularly beneficial, effectively addressing product costing.
The integration capabilities, particularly the full integration with Excel, are highly appreciated, allowing seamless data transfer.
Microsoft Dynamics AX is seen as the backbone of company operations, effectively supporting all business functions.
Field services and vendor collaboration portal are considered significant valuable features in Microsoft Dynamics AX.

CONS

Microsoft Dynamics AX has gaps in support quality and accessibility, often requiring users to troubleshoot independently.
It demands significant CPU and memory resources, impacting performance.
Enhancements in financials and reporting capabilities are necessary, with a need to reduce reliance on Excel.
Incorporation of artificial intelligence for improved functionality is needed.
Lacks efficient procurement planning and does not include a production scheduling feature.
 

Microsoft Dynamics AX Pros review quotes

it_user132531 - PeerSpot reviewer
Application Manager at a manufacturing company with 51-200 employees
May 23, 2015
Difficult to measure but definitely improved working practises and management information
it_user674340 - PeerSpot reviewer
AVP-Head,MIS Department at a manufacturing company with 5,001-10,000 employees
May 29, 2017
The most valuable feature for us is the manufacturing module. It addresses our product costing for tuna canning.
GH
Director at a consultancy with 1-10 employees
Oct 6, 2017
AX is nearly a Tier One product, so implementations are long, but there's a lot of flexibility. Also, the ability to handle different issues found in larger organizations.
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user826284 - PeerSpot reviewer
MIS Director at a real estate/law firm with 5,001-10,000 employees
Feb 25, 2018
All its features are valuable.
it_user1395636 - PeerSpot reviewer
Director, Managed Services at a tech services company with 51-200 employees
Aug 26, 2020
It was an okay solution when we delivered hardware and we had to do maintenance.
OA
Business Application Group Manager at OBASE
Dec 11, 2020
Dynamics AX provides a lot of functionality.
MS
Head of Business Agility and Development at Aqarat Real Estate Development Company
Jan 26, 2021
If anyone is familiar with Microsoft products then they can handle it easily.
reviewer1190469 - PeerSpot reviewer
Manager IT at a retailer with 201-500 employees
Feb 16, 2021
I like that it's a complete ERP solution from production level to branch level.
Osama Nabih - PeerSpot reviewer
Chief Executive Officer at Easy Touch
Feb 19, 2021
It is stable, suitable for businesses, and covers all business needs.
reviewer1272723 - PeerSpot reviewer
Data Analytics Manager at a tech services company with 51-200 employees
Feb 23, 2021
The relation between CRM and Sales, that's the main strength of this ERP.
 

Microsoft Dynamics AX Cons review quotes

it_user132531 - PeerSpot reviewer
Application Manager at a manufacturing company with 51-200 employees
May 23, 2015
Where different programmers have been let loose the product has a number of view inconsistencies and there are still issues that were in 4.
it_user674340 - PeerSpot reviewer
AVP-Head,MIS Department at a manufacturing company with 5,001-10,000 employees
May 29, 2017
The database requires a huge CPU and memory resources.
GH
Director at a consultancy with 1-10 employees
Oct 6, 2017
AX does take some time and maintenance.
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
it_user826284 - PeerSpot reviewer
MIS Director at a real estate/law firm with 5,001-10,000 employees
Feb 25, 2018
It needs better financials and reporting from the system, not through Excel.
it_user1395636 - PeerSpot reviewer
Director, Managed Services at a tech services company with 51-200 employees
Aug 26, 2020
It is being decommissioned.
OA
Business Application Group Manager at OBASE
Dec 11, 2020
The product is standardised across industries so it is not a good fit for all types of sectors.
MS
Head of Business Agility and Development at Aqarat Real Estate Development Company
Jan 26, 2021
There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family.
reviewer1190469 - PeerSpot reviewer
Manager IT at a retailer with 201-500 employees
Feb 16, 2021
There are so many errors.
Osama Nabih - PeerSpot reviewer
Chief Executive Officer at Easy Touch
Feb 19, 2021
There is no Arabic interface in Microsoft Business Central, which is a big weak point.
reviewer1272723 - PeerSpot reviewer
Data Analytics Manager at a tech services company with 51-200 employees
Feb 23, 2021
They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs.