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Microsoft Dynamics AX pros and cons

Vendor: Microsoft
3.8 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Microsoft Dynamics AX is highly valued for its flexible dimensions, providing adaptable solutions for various customer needs.
The manufacturing module is particularly beneficial, effectively addressing product costing.
The integration capabilities, particularly the full integration with Excel, are highly appreciated, allowing seamless data transfer.
Microsoft Dynamics AX is seen as the backbone of company operations, effectively supporting all business functions.
Field services and vendor collaboration portal are considered significant valuable features in Microsoft Dynamics AX.

CONS

Microsoft Dynamics AX has gaps in support quality and accessibility, often requiring users to troubleshoot independently.
It demands significant CPU and memory resources, impacting performance.
Enhancements in financials and reporting capabilities are necessary, with a need to reduce reliance on Excel.
Incorporation of artificial intelligence for improved functionality is needed.
Lacks efficient procurement planning and does not include a production scheduling feature.
 

Microsoft Dynamics AX Pros review quotes

reviewer2765214 - PeerSpot reviewer
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
Oct 15, 2025
Microsoft Dynamics AX represents the backbone of the company's operations across all functions; it's our main system.
Osama Nabih - PeerSpot reviewer
Chief Executive Officer at Easy Touch
Feb 16, 2026
Using dimensions in Microsoft Dynamics AX is the most valuable feature I have found, offering very flexible solutions to customers and making it a great function.
RS
Business Analyst at Kpmhealth.com
Apr 7, 2025
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
reviewer2596395 - PeerSpot reviewer
Senior System Analyst at a computer software company with 1,001-5,000 employees
Dec 10, 2024
Dynamics AX is very simple to use.
MuhammadShakeel - PeerSpot reviewer
Senior System Engineer at Confiz Solutions
Apr 23, 2024
It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten.
reviewer2539272 - PeerSpot reviewer
Senior supervisor outsourcing at a financial services firm with 10,001+ employees
Aug 30, 2024
The tool's most important capabilities are for retail and finance. Microsoft Dynamics AX 2012 doesn't have many integration capabilities, but Microsoft 365 has the most capabilities to integrate with any type of standalone software and has many more features.
SherifAnter - PeerSpot reviewer
Manager, Information Technology at Holdipharma - Drug Holding company
Oct 17, 2023
In terms of features, GP offers a wide range of strong capabilities, particularly in the financial module.
Benjamin Mpolokoso - PeerSpot reviewer
Manager ICT at NJIT
Aug 8, 2023
The accounting and inventory management features are valuable.
Wolfgang Silvestre - PeerSpot reviewer
IT Manager at Westin Camino Real
May 5, 2023
This solution's most valuable feature is its workflow for purchase orders and inventory.
NJ
Presales Manager at KPMG
Jan 29, 2024
The product's most valuable features are its day-to-day operations, Power BI-driven workspaces, and homepage.
 

Microsoft Dynamics AX Cons review quotes

reviewer2765214 - PeerSpot reviewer
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
Oct 15, 2025
I don't know if Microsoft Dynamics AX is still receiving official technical support from Microsoft.
Osama Nabih - PeerSpot reviewer
Chief Executive Officer at Easy Touch
Feb 16, 2026
There is a gap for improvement in support. Microsoft support can be very hard to reach and often does not provide proper support for general issues, with responses sometimes being too detailed and not addressing the core issues quickly, which leads me to sometimes solve problems myself.
RS
Business Analyst at Kpmhealth.com
Apr 7, 2025
Microsoft Dynamics AX has several areas that need improvement, particularly when compared to larger systems. It lacks the concept of month-end closing, which is essential for tight control over financial periods.
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
reviewer2596395 - PeerSpot reviewer
Senior System Analyst at a computer software company with 1,001-5,000 employees
Dec 10, 2024
It is no longer supported from a security perspective, so it is not getting updated.
MuhammadShakeel - PeerSpot reviewer
Senior System Engineer at Confiz Solutions
Apr 23, 2024
The tool's setup phase and pricing are areas with certain concerns where improvements are required.
reviewer2539272 - PeerSpot reviewer
Senior supervisor outsourcing at a financial services firm with 10,001+ employees
Aug 30, 2024
The 2012 version is obsolete, and we don't have any support for it.
SherifAnter - PeerSpot reviewer
Manager, Information Technology at Holdipharma - Drug Holding company
Oct 17, 2023
The manufacturing module in GP is quite basic, and those who require more advanced manufacturing capabilities often turn to third-party modules or tools.
Benjamin Mpolokoso - PeerSpot reviewer
Manager ICT at NJIT
Aug 8, 2023
The product must be made accessible online.
Wolfgang Silvestre - PeerSpot reviewer
IT Manager at Westin Camino Real
May 5, 2023
There is room for improvement in the licensing model and associated costs of this solution.
NJ
Presales Manager at KPMG
Jan 29, 2024
Microsoft Dynamics AX should include more connectors for third-party integrations. It should also include more features that AI models can govern.