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Microsoft Dynamics AX pros and cons

Vendor: Microsoft
3.8 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Microsoft Dynamics AX is highly valued for its flexible dimensions, providing adaptable solutions for various customer needs.
The manufacturing module is particularly beneficial, effectively addressing product costing.
The integration capabilities, particularly the full integration with Excel, are highly appreciated, allowing seamless data transfer.
Microsoft Dynamics AX is seen as the backbone of company operations, effectively supporting all business functions.
Field services and vendor collaboration portal are considered significant valuable features in Microsoft Dynamics AX.

CONS

Microsoft Dynamics AX has gaps in support quality and accessibility, often requiring users to troubleshoot independently.
It demands significant CPU and memory resources, impacting performance.
Enhancements in financials and reporting capabilities are necessary, with a need to reduce reliance on Excel.
Incorporation of artificial intelligence for improved functionality is needed.
Lacks efficient procurement planning and does not include a production scheduling feature.
 

Microsoft Dynamics AX Pros review quotes

reviewer2765214 - PeerSpot reviewer
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
Oct 15, 2025
Microsoft Dynamics AX represents the backbone of the company's operations across all functions; it's our main system.
Osama Nabih - PeerSpot reviewer
Chief Executive Officer at Easy Touch
Feb 16, 2026
Using dimensions in Microsoft Dynamics AX is the most valuable feature I have found, offering very flexible solutions to customers and making it a great function.
RS
Business Analyst at Kpmhealth.com
Apr 7, 2025
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.
reviewer2596395 - PeerSpot reviewer
Senior System Analyst at a computer software company with 1,001-5,000 employees
Dec 10, 2024
Dynamics AX is very simple to use.
SherifAnter - PeerSpot reviewer
Manager, Information Technology at Holdipharma - Drug Holding company
Oct 17, 2023
In terms of features, GP offers a wide range of strong capabilities, particularly in the financial module.
Karoly Karoly - PeerSpot reviewer
Head of Controlling and IT at Melinda
Jul 14, 2025
The sales module, with features such as pricing and creating promotions, stands out to me as the most useful.
MuhammadShakeel - PeerSpot reviewer
Senior System Engineer at Confiz Solutions
Apr 23, 2024
It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten.
NJ
Presales Manager at KPMG
Jan 29, 2024
The product's most valuable features are its day-to-day operations, Power BI-driven workspaces, and homepage.
NK
Assistant Manager at Grant Thornton
Jan 5, 2024
According to user feedback, the product's most valuable features are modern web-based accessibility and user-friendly interface.
Noor Mohammed - PeerSpot reviewer
DAX 2009 Administrator and DBA at a manufacturing company with 1,001-5,000 employees
Aug 14, 2023
Almost all of the features that we use are efficient. Live master planning successfully handles all of our company's requirements.
 

Microsoft Dynamics AX Cons review quotes

reviewer2765214 - PeerSpot reviewer
Senior Sales Support Supervisor at a manufacturing company with 501-1,000 employees
Oct 15, 2025
I don't know if Microsoft Dynamics AX is still receiving official technical support from Microsoft.
Osama Nabih - PeerSpot reviewer
Chief Executive Officer at Easy Touch
Feb 16, 2026
There is a gap for improvement in support. Microsoft support can be very hard to reach and often does not provide proper support for general issues, with responses sometimes being too detailed and not addressing the core issues quickly, which leads me to sometimes solve problems myself.
RS
Business Analyst at Kpmhealth.com
Apr 7, 2025
Microsoft Dynamics AX has several areas that need improvement, particularly when compared to larger systems. It lacks the concept of month-end closing, which is essential for tight control over financial periods.
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.
reviewer2596395 - PeerSpot reviewer
Senior System Analyst at a computer software company with 1,001-5,000 employees
Dec 10, 2024
It is no longer supported from a security perspective, so it is not getting updated.
SherifAnter - PeerSpot reviewer
Manager, Information Technology at Holdipharma - Drug Holding company
Oct 17, 2023
The manufacturing module in GP is quite basic, and those who require more advanced manufacturing capabilities often turn to third-party modules or tools.
Karoly Karoly - PeerSpot reviewer
Head of Controlling and IT at Melinda
Jul 14, 2025
Regarding stability, I have complaints about Microsoft Dynamics AX; it has many bugs, but we fixed them over the years.
MuhammadShakeel - PeerSpot reviewer
Senior System Engineer at Confiz Solutions
Apr 23, 2024
The tool's setup phase and pricing are areas with certain concerns where improvements are required.
NJ
Presales Manager at KPMG
Jan 29, 2024
Microsoft Dynamics AX should include more connectors for third-party integrations. It should also include more features that AI models can govern.
NK
Assistant Manager at Grant Thornton
Jan 5, 2024
From a consultant's point of view, I recommend an enhancement in terms of detailed documentation for the products on the website.
Noor Mohammed - PeerSpot reviewer
DAX 2009 Administrator and DBA at a manufacturing company with 1,001-5,000 employees
Aug 14, 2023
We experienced some challenges with the mobile apps due to the insufficient processing capacity to handle the workload effectively.