Office 365 Reviews

My primary use case is for preparing presentations to teach, often on PowerPoint.

I don't distinguish them much at all from what I can get to, just with normal software installed at the desktop. For example, the tool called OneNote, I have not used it because I don't see the need to.

In terms of improvement, it should have tutorials when you first have the opportunity to use it, to be able to really learn it.

It can be complex in the beginning. 

It is on my HP, I've been using it for over 10 years. I don't actively use it. When I log into a faculty, the user interface takes all of us through a portal where Office 365 is the access to Office software. For regular desktop use, I've been using it for three years because I have it on my HP laptop. I am currently using it.

It's on the cloud because no matter what I did with it, saved files would be available on different machines, and sometimes it would be a way to work on PowerPoint and then pull them from that environment when I was at school.

I haven't seen it fail, in any kind of regard.

I didn't use anything that's similar to it. Just a device where all of the software has been individually installed.

The initial setup was not too complex. 

It didn't take any time. It just happened to be working from when I first connected, I did not have to do anything.

On my HP laptop, it came with the computer and it was supported by acquiring a license. I update with a license through Best Buy, for the software itself for the MS Access or for Word. Now with my school, the only way to be aware of Office 365 is when logged in as a faculty. Then we're using the software that they have provided and it's through a connection. It's not on the machine.

Learn a bit before you try to use it. If you are going to experience the best features of it, get to know it first. Don't just ignore it.

I would rate it a six out of ten. I use it minimally.

We use it throughout our business for email and documents. It has allowed us to stop maintaining SharePoint and Exchange installs.

It has allowed us to eliminate a lot of in-house infrastructure and has simplified our software licensing.

Cloud-based management is valuable and software deployment is positive. SharePoint, document sharing, and Skype have been helpful as well.

They should stop releasing new features and focus on making the existing ones work. Their support is so terrible and unusable except during dire emergencies.

Three to five years.

It is an excellent platform for teamwork. Its raison d'être is the collaboration between the members of a business network. It also enables work material from diverse devices.

Here are some of the valuable features:

• Ease of use with an intuitive environment
• High availability
• Speed of access
• Quick response when requesting support
• Extensive information on the web and from local partners
• Short implementation time
• Quick activation of services

The tools have made a positive impact on our organization. Here are some examples:

• Some meetings no longer need to occur at the different venues of our company. They can use Skype for Business instead.
• Many teams have formed groups through which they share work files. Team members are not necessarily in the same physical location.
• Human resources and communication teams use Yammer for their ads.
• Managers make approvals from their cell phones, thereby making the operation more dynamic. Other services have gradually been incorporated.

I would like to see a little more native documentation in more frequently used languages, such as Spanish.

There is very good documentation of the different modules and components, however, all are in English, and the product is widely distributed in Spanish speaking countries. It would be beneficial if the documentation is also in the second highest language: Spanish.

We have been using this solution for seven months.

Once issue occurred when we moved large mailboxes (greater than 20 GB). That took a considerable amount of time to finalize. However, that could have been a result of the conditions and characteristics of the networks in our country, or our internet provider.

No stability issues for now. All is working out as expected.

No scalability issues for now. All is working out as expected.

Customer Service:

Customer service is very good, especially by the local partners who give us advice and first line support. This is also true of the service offered directly by Microsoft.

Technical Support:

Technical support has been very good for us so far. Once a support case is opened, we receive a message very quickly that a technician was assigned to us. Within five hours, depending on the urgency of the case, we generally receive some communication in our language to solve the case.

Our previous solutions had of delay of about three years and had not been updated. In addition, they were only offering us mail, calendar, and a poor communication chat.

The change was necessary, given the peculiarities of the existing work in the company. We needed a platform that would allow a more dynamic and real collaboration.

The installation was not complex. Everything required a series of steps and checklists to follow that allowed the implementation to come to a happy conclusion. The concern is to make sure that there are additional resources available when the implementation ends. This could be a high number of resources.

The implementation was done by the vendor team who is a strategic partner for our company for computer projects. The experience was very good. They have a large group of engineers and staff who are certified by Microsoft. They have many facilities in large and medium-sized companies, and they have been very effective.

The licensing and prices are within the average range. They offer a good price for the services that are obtained. In addition, they offer various licensing plans depending on the required services, from the simplest to the most complex and numerous. The cost is proportional to the number of services.

Before making the decision to purchase this solution, other options were reviewed. There were three finalists: Google Apps, IBM Notes and Domino Social Edition, and Office 365.

During the next round, we evaluated the last two options. After about five weeks of running PoCs, we decided to purchase Office 365.

Plan the work that needs to be done well. Ensure that the achievements and actions of physical/human resources are planned in consideration of possible unexpected events. Plan accordingly in terms of communication or connections.

• Exchange Online
• SharePoint
• Skype for Business
• OneDrive

• Removed support and infrastructure of legacy technologies.

Be sure you understand ADFS and, if you decide to go with it, what you get and don't get with it. Your users will want it.

ADFS was sold to overcome the issues with entering passwords in all your clients (Outlook, Skype for Business, OneDrive) but, if your password changes, you do have to manually update passwords in all of these clients.

Also, this does not get you direct access to the 365 portal or SharePoint without modifying links to use Federated Services.

This becomes an issue if you use generic accounts for the shop. It will work if each of your users are required to use their own ID. Also, note there is a cost for the Azure instance of ADFS (servers, compute, network, VPN).

I have used it for nine years.

Deployment went very smoothly even in its infancy. My most recent deployment went off without issue.

Others report stability issues and there are often warnings in the console but the service has been flawless for us.

We have not encountered any scalability issues. We have probably increased our user base 20% since inception.

Customer Service:

For general support, it is offshored and you open a ticket in the console. It works pretty well. For how-to's or best practices, you will need to have a good partner.

Technical Support:

Generally, the technician has a good idea what you are trying to do. There is often a handoff to a group that can actually DO the work.

Our vendor assisted with setup using the Jump Start program. There are complexities with certificates, hybrid, etc., but overall, it went well.

A vendor team implemented it. I would rate them 10 of 10 at the time. Since then, our resource has moved on but they still have a pretty good skillset.

I don't have my spreadsheet handy but the ROI was there. Microsoft also provided significant incentives to make the move.

If it is an in-person query or reference, I do let them know the deal I got, as well as the approach that got me there.

Because of the significant investment we already had in Microsoft, this made the most sense; thus, I did not evaluate competitors.

You may need ADFS; you may need a hybrid environment. Not everything necessarily goes away. Also, user management continues; it just moves to a new place (hosted/the cloud).

It gives a platform to connect with your colleagues. Through Yammer, its cloud connectivity enhances its MS Office experience.

By employing cloud integration, its performance has increased. It has got an upgraded version of MS Word, and a better and upgraded PowerPoint, which are very useful.

Its cloud connectivity and integration of Yammer is best. It's a complete package for any office to use.

• They should reduce the license fees....otherwise its the best office solution till date from the Microsoft.

One to three years.

I have been working with the full Office 365 suite, including Excel and PowerPoint. We also have it integrated with Copilot, which I use extensively for various tasks.

The design feature of PowerPoint is really effective. The email functionalities are convenient, and the entire suite serves our needs well. I also use automation in Excel and benefit from SharePoint workflows. Additionally, Copilot is integrated with Office 365, which saves me time by allowing quick access to instructions and facilitating the creation of presentations.

The search feature in email just doesn't work effectively. If it could be fixed, it would be excellent.

I have been using Office 365 for five, six, seven, eight, or nine years.

Microsoft's customer service is really good.

Neutral

The initial setup was really easy.

I have been a BDR manager and wish to remain fully anonymous regarding this review. I rate Office 365 ten out of ten.

Our primary use is for email.

The most valuable feature is Microsoft Exchange.

The security should be improved.

I have been using Office 365 for about four years.

It is a stable product.

It is scalable and easy to expand to more users. We have 200 people in our company who are using it.

The technical support is very good.

Overall, this is a very good product.

I would rate this solution a nine out of ten.