No more typing reviews! Try our Samantha, our new voice AI agent.
reviewer2695884 - PeerSpot reviewer
reviewer2695884
IT Manager at a real estate/law firm with 1-10 employees
Real User
Top 10
Apr 17, 2025
Download
Compatibility across companies enables effective productivity and report management
Pros and Cons
  • "I find Office 365 valuable because it is compatible across all companies, which is essential for our organization, and the flexibility to adjust subscriptions with headcount changes is an advantage for cost management."
  • "I find Office 365 valuable because it is compatible across all companies, which is essential for our organization, and the flexibility to adjust subscriptions with headcount changes is an advantage for cost management."
  • "The cost is not very reasonable; the pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size."

What is our primary use case?

I use Office 365 as a productivity tool for correspondence, presentations, and spreadsheets. It is used by everyone individually based on their needs such as writing emails, doing reports, or handling calculations and spreadsheets. We don't use AI extensively.

What is most valuable?

I find Office 365 valuable because it is compatible across all companies, which is essential for our organization. It serves as a stand-alone correspondence, presentation, and reporting tool. The flexibility to adjust subscriptions with headcount changes is an advantage for cost management.

What needs improvement?

I would like to see improvements in the complexity of Office 365 administration. The backend can be daunting due to frequent changes in module names, which can be disruptive.

For how long have I used the solution?

I have been using Office 365 for more than fifteen to twenty years.
Buyer's Guide
Office 365
April 2026
Free Report: Office 365 Reviews and More
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
DOWNLOAD NOW
893,915 professionals have used our research since 2012.

What was my experience with deployment of the solution?

There have been no deployment issues. The initial setup nowadays is much simpler compared to a few decades ago.

What do I think about the stability of the solution?

There have been no performance or reliability issues with Office 365. It functions well even when not connected to the internet, except for Outlook which cannot send emails.

What do I think about the scalability of the solution?

There have been no scalability issues with Office 365. If there is an increase in users, we just subscribe to additional licenses.

How are customer service and support?

I seldom consult Microsoft tech support and there's not much detail provided about contacting them. We usually interact with our vendors instead.

Which solution did I use previously and why did I switch?

We started with Google but found it difficult to manage two platforms. Switching to Office 365 allowed us to consolidate everything in one place.

How was the initial setup?

The initial setup was straightforward and simpler than it was a few decades ago.

What was our ROI?

The flexibility to increase or decrease subscriptions with headcount changes makes the process more manageable and cost-effective.

What's my experience with pricing, setup cost, and licensing?

The cost is not very reasonable. The pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size.

Which other solutions did I evaluate?

We originally evaluated Google before switching to Office 365, due to difficulties in keeping track on both platforms.

What other advice do I have?

For our environment, we have no choice but to use Office 365 as it's manageable with our company size. On a scale of one to ten, I would rate Office 365 an eight or nine. Nothing is perfect, and a ten would lead to complacency.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Krishnakumar Subramanian - PeerSpot reviewer
Krishnakumar Subramanian
Technical Director at Alstom Ferroviaria S.p.A.
Reseller
Top 10
Apr 15, 2025
Download
Efficiently accomplish day-to-day tasks with vital everyday applications
Pros and Cons
  • "Every application in the Office 365 bundle is beneficial, making day-to-day tasks easier."
  • "Every application in the Office 365 bundle is beneficial, making day-to-day tasks easier."
  • "The look and feel of the new Outlook is complex."

What is our primary use case?

I use Office 365 for PowerPoint, Word, Excel, and Microsoft Publisher. The publishing part is mainly what I use.

What is most valuable?

Everything I use is pretty useful. I primarily use Word, Excel, PowerPoint, and Microsoft Publisher. Every application in the Office 365 bundle is beneficial, making day-to-day tasks easier. This in itself is a significant benefit.

What needs improvement?

The look and feel of the new Outlook is complex. Some features do not work in the classic Outlook version, requiring me to ask IT to fix it.

For how long have I used the solution?

I have been using the solution for more than three years.

What do I think about the stability of the solution?

The stability is better now, although there were issues only once a quarter.

What do I think about the scalability of the solution?

The solution is scalable enough.

How are customer service and support?

I do not use contact support. I only use internal support.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup was seamless.

What other advice do I have?

I recommend using Office 365. It provides a bundle of all the applications I need. My total rating for Office 365 is nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Office 365
April 2026
Free Report: Office 365 Reviews and More
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
DOWNLOAD NOW
893,915 professionals have used our research since 2012.
reviewer957099 - PeerSpot reviewer
reviewer957099
DevOps Engineer at a tech services company
Real User
Top 10
Apr 14, 2025
Download
Integration and security features enhance functionality, but issues with updates and customer service persist
Pros and Cons
  • "Office 365 has great possibilities for integration, such as single sign-on and the Azure part of it."
  • "Office 365 has great possibilities for integration, such as single sign-on and the Azure part of it."
  • "There are many issues with Teams, OneDrive, SharePoint, and Exchange, making it difficult to identify positive aspects."

What is our primary use case?

I use Office 365 primarily for emails. Additionally, I work with Windows and Office Suite, both local and online.

What is most valuable?

Office 365 has great possibilities for integration, such as single sign-on and the Azure part of it. From a security perspective, there are valuable features such as always-on VPN and Endpoint protection. Defender is included for free, and there are options to upgrade Windows with certain plans, like E3 and E5.

What needs improvement?

There are many issues with Teams, OneDrive, SharePoint, and Exchange, making it difficult to identify positive aspects. Exchange has issues such as malfunctioning in specific regions and some features not working for certain users. There are also problems with Windows updates occasionally being faulty. Although it's possible to work around mailbox limitations with an archive or shared mailbox, larger mailboxes would be preferable.

For how long have I used the solution?

I have been working with Office 365 for more than ten years.

What do I think about the stability of the solution?

Windows has issues with faulty updates, affecting stability. There are often availability issues with Office products.

What do I think about the scalability of the solution?

Certain Office plans are limited based on the number of users. For instance, a plan that suited my needs could not be used because I have more than one thousand or two thousand users.

How are customer service and support?

I was not happy with the technical support, especially when my issue with DMARC was routed to the Indian support team, who could not resolve it after two and a half months. I requested it to be routed to German support, but it was not. I had happier experiences with the German support previously.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

I mentioned potential pricing and tax changes due to political actions like Donald Trump's ideas impacting the EU, which may result in price changes.

Which other solutions did I evaluate?

Other than Office 365, I have worked with Linux. I have not worked directly with Google but have tried the free version of their similar product.

What other advice do I have?

It's essential to consider the user's knowledge when recommending an Office 365 plan. For example, recommending an E5 license to someone without administrative knowledge doesn't make sense. On a scale of 1 to 10, I would rate Office 365 as a seven.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
reviewer2706465 - PeerSpot reviewer
reviewer2706465
Senior Director at a tech services company with 11-50 employees
Real User
Top 20
May 19, 2025
Download
Boost in productivity and seamless integration enable work efficiency
Pros and Cons
  • "The most valuable features in Office 365 for me are productivity, as all my productivity requirements are fulfilled, and communication capabilities."
  • "The most valuable features in Office 365 for me are productivity, as all my productivity requirements are fulfilled, and communication capabilities."
  • "I am not satisfied with the integration capabilities of Office 365, as we have not done any integration with third-party vendors."

What is our primary use case?

My current use cases for Office 365 include normal Excel, Word, Exchange, and security.

What is most valuable?

The most valuable features in Office 365 for me are productivity, as all my productivity requirements are fulfilled, and communication capabilities.

The main measurable benefit that Office 365 provides to my company is that it serves as our primary productivity tool.

What needs improvement?

I am not satisfied with the integration capabilities of Office 365, as we have not done any integration with third-party vendors.

I would like to see more AI tools in the next version of Office.

For how long have I used the solution?

I have been working with Office 365 for more than 10 years.

How are customer service and support?

I rate the technical support from Microsoft as seven out of ten, and I have feedback regarding their tech support.

I would like to improve the quality of services provided by technical support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

The main competitor for Office 365 is Google, as I have used some of their solutions.

I prefer to work with Microsoft over Google.

What other advice do I have?

I only use Microsoft 365 products and do not use other products from Microsoft such as Visual Studio.

I sometimes use AI options in Office such as OpenAI or Copilot.

It doesn't matter what the company size is.

I can recommend Office 365 to other users.

I rate Office 365 an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
RM
Renato Barbosa Moreira
Business Director at central it
Real User
Top 5Leaderboard
Apr 22, 2025
Download
Collaboration benefits and cost-saving features have enhanced productivity
Pros and Cons
  • "Office 365 is very easy to use and it's fast, with functionalities that allow for seamless simulations, and the collaboration features, especially when working with technology sectors, are highly useful."
  • "The return on investment with Office 365 is quite good, especially with the transcription solution embedded in the product."
  • "Microsoft's sharing capabilities are more restricted compared to Google, and OneDrive is limited in terms of space and functionality for document management and conversion."

What is our primary use case?

I use Office 365 for numerous purposes. I work with technology and various other industries and sectors. In my work, Office 365 is used for many things, especially for collaboration, whether within teams or across different sectors.

What is most valuable?

Office 365 is very easy to use and it's fast, with functionalities that allow for seamless simulations. The collaboration features, especially when working with technology sectors, are highly useful. The ability to utilize the transcription solution embedded in Office is particularly beneficial, as it negates the need to pay for an external transcription platform, offering great return on investment.

What needs improvement?

Office 365 should be easier to integrate with other platforms, similar to Google Sheets. The APIs should allow for easier use across platforms. Additionally, Microsoft's sharing capabilities are more restricted compared to Google, and OneDrive is limited in terms of space and functionality for document management and conversion.

For how long have I used the solution?

I have used Office 365 for a long time, since its inception, approximately seventeen years.

What do I think about the stability of the solution?

The stability of Office 365 is excellent. I have no concerns regarding its stability in use.

What do I think about the scalability of the solution?

Office 365 offers straightforward scalability. In our company and with another customer, it scales easily. Overall, I find the scalability very satisfactory.

How are customer service and support?

Although I have never personally used Microsoft support, the information availability is crucial. I find every issue or question has been easily resolved by searching the internet, indicating strong support resources.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Office 365 is very easy.

What was our ROI?

The return on investment with Office 365 is quite good, especially with the transcription solution embedded in the product. When compared to the cost of using transcription features on another platform, Office 365 offers significant savings, essentially paying for itself within a short period.

What's my experience with pricing, setup cost, and licensing?

In Brazil, the pricing of Office 365 is reasonable given the plethora of features offered. Although it can be expensive compared to other solutions, the continuous upgrading and enhancement justify the cost. The price is acceptable, although it could be less.

What other advice do I have?

When comparing collaboration features, Google is often more user-friendly, particularly in terms of ease of use, change visibility, and sharing. Microsoft Office is good but is restrictive in sharing capabilities and integration with platforms like Drive. Overall, I love Office 365 and rate it nine out of ten; it's a very good solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
YN
Yogeswaran Natarajan
Business Analyst at Hewlett Packard Enterprise
Real User
Top 20
Apr 22, 2025
Download
Effective collaboration and report presentation are enhanced with user-friendly tools
Pros and Cons
  • "Collaboration tools such as Teams are very useful, especially when managing our projects and gathering feedback from stakeholders."
  • "Office 365 has been user-friendly and easy to learn, and collaboration tools such as Teams are very useful, especially when managing our projects and gathering feedback from stakeholders."
  • "There is something called Office Script in Excel, which is not very user-friendly."

What is our primary use case?

We use Office 365 predominantly for reporting purposes. We extensively utilize Excel and PowerPoint. Excel is used for generating and analyzing reports, while PowerPoint is used to prepare presentations and offer analytical solutions and suggestions.

What is most valuable?

Office 365 has been user-friendly and easy to learn. In case of any new upgrade, it is quite possible to explore. Collaboration tools such as Teams are very useful, especially when managing our projects and gathering feedback from stakeholders. Tools in Teams, such as the app for tracking and following up with stakeholders, are notably useful.

What needs improvement?

There is something called Office Script in Excel, which is not very user-friendly. Many team members find it difficult to apply recorded scripts to similar tasks. More training material or use cases related to Office Script would be helpful to maximize its potential because it has the capability to automate many Excel tasks. Additionally, there is interest in AI integration, particularly Excel and PowerPoint's capabilities, but access to Copilot is limited due to licensing costs.

For how long have I used the solution?

We have been using Office 365 for more than seven or eight years.

What do I think about the stability of the solution?

There have been no stability or performance issues with Office 365. Everything is all good.

What do I think about the scalability of the solution?

Office 365 is good, and scaling up or upgrading is easy without any problem.

How are customer service and support?

When it comes to corporate setups, there is an internal IT team available for assistance with technical support, so there is no issue.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I do not want to comment on pricing or experience with licensing, as I never purchase Microsoft products and only use the company's licensed products.

What other advice do I have?

Overall, I would rate Office 365 nine out of ten for the user experience.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Rajkumar_Santhanam - PeerSpot reviewer
Rajkumar_Santhanam
accessibility support engineer at Salesforce
Real User
Top 5
Apr 20, 2025
Download
User-friendly tools facilitate seamless communication and integration while AI-enriched features enhance productivity
Pros and Cons
  • "The features I find most valuable in Office 365 include its user-friendly interface; we use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful."
  • "The features I find most valuable in Office 365 include its user-friendly interface; we use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful."
  • "The mobile phone applications are too heavy and should be lighter."

What is our primary use case?

I use Office 365 for communication and file sharing. We use Outlook, Teams, and SharePoint for our tasks.

What is most valuable?

The features I find most valuable in Office 365 include its user-friendly interface. We use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful. The solution integrates well with other tools and platforms that we use. The Editors and Designers are also good features of the AI-enhanced services offered.

What needs improvement?

The mobile phone applications are too heavy and should be lighter.

For how long have I used the solution?

I have two years of experience with Office 365.

What do I think about the stability of the solution?

The stability of Office 365 is high. I would rate it between eight and nine.

What do I think about the scalability of the solution?

Office 365 has high scalability. I would rate it between eight and nine.

How are customer service and support?

Microsoft Technical Support is good. I would rate them an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution before Office 365. I used other solutions only afterward.

How was the initial setup?

The initial setup of Office 365 is almost straightforward.

What other advice do I have?

Based on my experience, I would recommend Office 365 to other people. I would rate the overall solution around nine.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
JB
Judit Biro
Process Manager - Low-coding System Expert at Icosa Brand Ltd
Real User
Top 20
Apr 18, 2025
Download
I have integrated APIs effortlessly and expanded my tasks seamlessly
Pros and Cons
  • "Office 365 is scalable and easy to integrate with APIs, which is very beneficial for the operations we conduct."
  • "Office 365 is scalable and easy to integrate with APIs, which is very beneficial for the operations we conduct."
  • "Sometimes it is slow and needs restarting."

What is our primary use case?

I use Office 365 because it is easy to use, and I can do many tasks with it.

What is most valuable?

Office 365 is scalable. It is easy to integrate with APIs, which is very beneficial for the operations we conduct.

What needs improvement?

I cannot tell anything specific that needs improvement in Office 365.

For how long have I used the solution?

I have worked with Office 365 for twenty years.

What was my experience with deployment of the solution?

The deployment of Office 365 was easy and took only a few hours.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as eight out of ten. Sometimes it is slow and needs restarting.

What do I think about the scalability of the solution?

I find Office 365 to be highly scalable. I would rate its scalability nine out of ten.

How are customer service and support?

Microsoft's technical support is very good. I would rate it as ten out of ten. Their support is available anytime we need it.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Office 365 was easy.

What about the implementation team?

The deployment of Office 365 was done by an integrator.

What other advice do I have?

I would recommend Office 365 to other people. The solution overall, I would rate it nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
DOWNLOAD NOW
Buyer's Guide
Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Office 365
April 2026
DOWNLOAD NOW
Quick Links
Learn More: Questions: