I use Office 365 in various environments including Teams.
Assistant Executive at a computer software company with 501-1,000 employees
Efficient team collaboration with room for improved setup experience
Pros and Cons
- "The Teams integration and SharePoint functionality have helped with project management in work and school environments."
- "The features of Office 365 are very beneficial."
What is our primary use case?
What is most valuable?
The features of Office 365 are very beneficial. The Teams integration and SharePoint functionality have helped with project management in work and school environments.
What needs improvement?
There are features that could be enhanced or added to Office 365.
For how long have I used the solution?
I have had experience with Office 365 for a few years.
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What do I think about the stability of the solution?
Office 365 demonstrates excellent stability overall.
How are customer service and support?
Their support deserves a rating of 10 out of 10 for customer service. I have utilized their online forums to resolve various issues.
Which solution did I use previously and why did I switch?
I have not had experience with other platforms such as Google or different collaboration tools such as Adobe. I am interested in learning the main differences between Microsoft and Google for these applications.
What other advice do I have?
On a scale of 1 to 10, with 10 being the most easy, Office 365 could potentially be made easier to use.
I am familiar with the security framework of Office 365, particularly regarding Teams meetings. Special logins are required even when accessing personal accounts, which influences our data protection strategy and benefits the company.
AI is utilized in Word through the editor feature, though I am not aware of other AI features integrated with Teams.
I would recommend Office 365 to other businesses and educational institutions as it serves these purposes effectively.
My advice for potential users is that the solution is very beneficial.
Overall, on a scale of 1 to 10, I would rate Office 365 as very good.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-Founder at a consultancy with 51-200 employees
Integration of additional icons has improved work efficiency, but support accessibility remains challenging
Pros and Cons
- "Office 365 is a pretty stable solution; it is in the cloud, so I can use all the documents that I have anywhere I want."
- "Office 365 is a pretty stable solution; it is in the cloud, so I can use all the documents that I have anywhere I want."
- "To be very honest, we use Cute FTP to transfer most files, and if they had FTP portals which they could guarantee were secure, that would be a great help."
What is our primary use case?
I am just a user. It is on the cloud, so it is much better. I can use it wherever I want.
What is most valuable?
Office 365 is a pretty stable solution. It is in the cloud, so I can use all the documents that I have anywhere I want. There is one very good feature that I have. When I use SharePoint along with it, it makes life a lot easier for us, especially when I have to share documents or files with other clients.
What needs improvement?
There is really not much difference between Office 365 and standalone MS Office. However, regarding PowerPoint, while the icons are there, I wish it was as good as Apple's presentation software because it is easier to create PowerPoint presentations with Apple's equivalent software. They could have done better work if they had provided that functionality.
To be very honest, we use Cute FTP to transfer most files, and if they had FTP portals which they could guarantee were secure, that would be a great help. Then I would not have to start Cute FTP and perform all those operations. I do not know whether Office 365 has that functionality because I have not seen it, but it would have been quite beneficial if it was there.
For how long have I used the solution?
It is easy to deploy. It is not rocket science, but deploying information over the cloud is something that I am very skeptical about. I usually use Cute FTP or FTP-type solutions, as it is more secure compared to sending or sharing information. I do use cloud sharing, but only for documents that are not secretive or sensitive. I mainly use FTP to load or unload sensitive data. Other than that, insensitive data is just a matter of using a shared drive.
What do I think about the stability of the solution?
Regarding productivity gains, we have no issues with Microsoft. It is a very good service that they provide. The only problem I have seen is that Windows 11 gives many problems, especially when it updates your software. Everything slows down, every application slows down. I have reverted back to Windows 10 because Microsoft Windows 11 is not working for me. Let us see how things work out.
How are customer service and support?
It is very difficult to get hold of Microsoft support people or any support people, including Amazon. There are too many automated processes that you need to go through, and even then you do not know whether you will be able to speak to them.
How would you rate customer service and support?
What other advice do I have?
It is pretty good, to be very honest. In PowerPoint, if I just use it as a standalone software, the number of icons available is comparatively less in standalone Microsoft PowerPoint compared to Office 365. Additionally, it is easier to integrate other icons into Office 365 than into normal, standalone PowerPoint presentation solutions. It is not that I cannot do it. We have developed a tool through which we can integrate it completely, but it took us a while to figure things out.
There is not much difference in Excel or Word, at least I have not come across much difference. We are not doing much with AI as yet.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Office 365
March 2026
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Strategy Manager at InPpost
AI features boost productivity but discovering Excel functionalities poses challenges
Pros and Cons
- "The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI."
- "The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI."
- "Sometimes with Excel, if different Excel files are related and access to one is unavailable, the Excel file in use may collapse."
What is our primary use case?
I use Microsoft 365 for the office package and Teams for calls and meetings. With Microsoft 365, I use applications like Excel, Word, and PowerPoint.
What is most valuable?
The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI. It can increase efficiency, for instance, by enabling automated summaries in Word documents for different roles. This provides significant time savings and boosts productivity overall.
What needs improvement?
There could be an easier way to find features in Excel. For example, implementing formulas could be made simpler by improving feature discoverability.
For how long have I used the solution?
I have been using Microsoft 365 for three years.
What do I think about the stability of the solution?
Sometimes with Excel, if different Excel files are related and access to one is unavailable, the Excel file in use may collapse. This means some data cannot be seen, which is a stability issue.
How are customer service and support?
I have never contacted Microsoft's support because my company's IT team handles any issues I face.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I only work with Microsoft tools.
What's my experience with pricing, setup cost, and licensing?
I find Microsoft 365 to be cost-effective, and it offers good value for the price paid.
What other advice do I have?
I would rate Microsoft 365 a seven out of ten. I would rate Office 365 a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
accessibility support engineer at Salesforce
User-friendly tools facilitate seamless communication and integration while AI-enriched features enhance productivity
Pros and Cons
- "The features I find most valuable in Office 365 include its user-friendly interface; we use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful."
- "The features I find most valuable in Office 365 include its user-friendly interface; we use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful."
- "The mobile phone applications are too heavy and should be lighter."
What is our primary use case?
I use Office 365 for communication and file sharing. We use Outlook, Teams, and SharePoint for our tasks.
What is most valuable?
The features I find most valuable in Office 365 include its user-friendly interface. We use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful. The solution integrates well with other tools and platforms that we use. The Editors and Designers are also good features of the AI-enhanced services offered.
What needs improvement?
The mobile phone applications are too heavy and should be lighter.
For how long have I used the solution?
I have two years of experience with Office 365.
What do I think about the stability of the solution?
The stability of Office 365 is high. I would rate it between eight and nine.
What do I think about the scalability of the solution?
Office 365 has high scalability. I would rate it between eight and nine.
How are customer service and support?
Microsoft Technical Support is good. I would rate them an eight.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use a different solution before Office 365. I used other solutions only afterward.
How was the initial setup?
The initial setup of Office 365 is almost straightforward.
What other advice do I have?
Based on my experience, I would recommend Office 365 to other people. I would rate the overall solution around nine.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CCC at FlowSec
Comprehensive suite improves productivity and functionality
Pros and Cons
- "Office 365 is essential to our business operations; it has improved productivity and functionality by providing all necessary tools in one suite."
What is our primary use case?
We primarily use Office 365 for presentations, Excel, Outlook, and the entire suite.
What is most valuable?
The most valuable features of Office 365 are its comprehensive suite of tools, including presentation, Excel, Outlook, and the entire suite. All features are helpful, which enhances our overall workflow. Office 365 is essential to our business operations. It has improved productivity and functionality by providing all necessary tools in one suite.
What needs improvement?
I have not thought about improvements. It is quite difficult for me to provide detailed suggestions. I haven't faced any significant stability issues or technical errors, and I am satisfied with the current features.
For how long have I used the solution?
I have been working with Office 365 for quite a long time, more than a few years.
What do I think about the stability of the solution?
My experience with Office 365's stability is wonderful.
How are customer service and support?
I have never contacted Microsoft support myself. Someone from our IT department or support team might have done it, but not myself.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have always used Office 365 and have not tried anything else.
How was the initial setup?
I was not part of the initial setup process. It was handled by someone from the support team, and it took only a couple of minutes.
What about the implementation team?
The setup was performed by someone from our support team.
Which other solutions did I evaluate?
I have not evaluated other solutions. Office 365 is what I am used to working with.
What other advice do I have?
I would rate Office 365 a ten out of ten because I have no problems with it. I do recommend Office 365 to others. I would rate the overall solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Oct 4, 2025
Flag as inappropriateIT Team Manager at a educational organization with 51-200 employees
Collaboration and productivity have improved with secure document sharing and team communication
Pros and Cons
- "Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions."
- "Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions."
- "The language feature in Copilot for Arabic specifically needs more machine learning enhancement, and the tables in Microsoft Word need to be more flexible, similar to those in Microsoft Excel."
What is our primary use case?
I utilize the product in multiple ways. I am using SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook.
What is most valuable?
Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions. The Outlook calendar simplifies meetings, and Teams improves communication. The uniqueness of working on the same file together is valuable as it prevents missing any information, and encryption and multi-factor authentication are crucial for security.
What needs improvement?
The language feature in Copilot for Arabic specifically needs more machine learning enhancement, and the tables in Microsoft Word need to be more flexible, similar to those in Microsoft Excel.
For how long have I used the solution?
I have been using Office 365 for about two to three years.
What do I think about the stability of the solution?
The stability is very high.
What do I think about the scalability of the solution?
Office 365 is very scalable.
How are customer service and support?
From one to ten, I rate Microsoft technical support as an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup went very smoothly and very fast.
What's my experience with pricing, setup cost, and licensing?
As we are an educational organization, we think we have a very big discount, but I do not know the price.
Which other solutions did I evaluate?
During the conversation, Google is mentioned as a competitor.
What other advice do I have?
I rate Office 365 as a ten for teamwork and a nine for overall work. I suggest providing advice to someone from Mars if they decide to use Office 365. I rate the overall solution as a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Construction Contracts Administration Chief at a government with 501-1,000 employees
Document sharing and cloud access simplify remote work
Pros and Cons
- "Office 365's most valuable features include its cloud storage and the ability to have the same document accessible on multiple devices."
- "Office 365's most valuable features include its cloud storage and the ability to have the same document accessible on multiple devices."
- "There is not a significant return on investment for personal use."
What is our primary use case?
I use Office 365 for general word processing, data processing, and using its cloud storage.
How has it helped my organization?
Sharing documents has been easier, especially with remote work.
What is most valuable?
Office 365's most valuable features include its cloud storage and the ability to have the same document accessible on multiple devices. Sharing documents has been easier, especially with remote work.
What needs improvement?
It's sometimes challenging to find a file within a team as it's not always intuitive where it might be stored.
For how long have I used the solution?
I have used Office 365 for approximately ten years.
What do I think about the stability of the solution?
It is stable for the most part.
What do I think about the scalability of the solution?
I would rate its scalability as a five, indicating it does what it is designed to do, but there isn’t much room for expansion.
How was the initial setup?
On a scale of one to ten, I would say it is an eight, indicating fairly simple initial setup.
What was our ROI?
There is not a significant return on investment for personal use. However, it might provide some efficiency with time for team use.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the cost at work, but the cost for personal use has increased significantly and feels expensive.
What other advice do I have?
I would recommend Office 365 to others because many people use it, making it easy for users to adapt. Overall, I would rate the solution as a nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales engineer at G-Core Labs S.A.
Intuitive interface offers seamless access and collaboration across devices
Pros and Cons
- "Office 365 is popular and easy to use due to its intuitive interface, and the collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones."
- "Office 365 is popular and easy to use due to its intuitive interface, and the collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones."
- "Office 365 can be too heavy at times."
What is our primary use case?
Our company uses Office 365 for almost all operations, including Office, PowerPoint, Excel, Word, and collaboration with Teams.
What is most valuable?
Office 365 is popular and easy to use due to its intuitive interface. The collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones. It is very efficient and helpful for most people.
What needs improvement?
Office 365 can be too heavy at times. I have had issues with Teams, such as experiencing many blue screens two months ago.
For how long have I used the solution?
I have been using Office 365 for at least five years.
What do I think about the stability of the solution?
I encountered connectivity issues specifically with Teams, which affected stability.
What do I think about the scalability of the solution?
Office 365 is clear enough for scaling out, especially with SharePoint.
How are customer service and support?
I have never interacted directly with Microsoft support, as I often rely on internet resources or colleagues for troubleshooting.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation of Office 365 is very easy.
What's my experience with pricing, setup cost, and licensing?
Office 365 might seem expensive, but it is valuable and efficient for our customers. The experience gained is significant for saving time.
Which other solutions did I evaluate?
We also use tools like Teams and have used Skype and Office 365. Sometimes, we work with GitLab and Teradata.
What other advice do I have?
I rate my overall experience with Office 365 as an eight out of ten. Microsoft products are beneficial and help save time due to their efficiency. I rate the overall solution an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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