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Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees
Real User
Top 10
Sep 3, 2025
Excel's advanced formulas increase accuracy for sales and security features bolster data protection
Pros and Cons
  • "Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine, and some of the AI with writing and things with Word has helped improve things with that, too."
  • "One of the big changes is when Microsoft updates anything, they will switch where some of the settings are and where to find them, which becomes a little frustrating because you're used to it in one spot and it's someplace else."

What is our primary use case?

Our main use cases for Office 365 include the price books, for quotes, writing letters, bank recs, and reconciliations.

We work in wholesale retail with Office 365.

We're a small to mid-sized business using Office 365.

What is most valuable?

My favorite features of Office 365 include Excel with the abilities to do the different formulas and everything. It's quick and easy to formulate to get stuff to look nice on it, and being able to sum and automatic adding makes it easy and accurate for quotes.

Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine, and some of the AI with writing and things with Word has helped improve things with that, too.

What needs improvement?

One of the big changes is when Microsoft updates anything, they will switch where some of the settings are and where to find them, which becomes a little frustrating because you're used to it in one spot and it's someplace else.

For how long have I used the solution?

I've been dealing with Office 365 for 13 years, including the downloads and other features since I've been here.

Buyer's Guide
Office 365
September 2026
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,322 professionals have used our research since 2012.

What was my experience with deployment of the solution?

The initial setup for Office 365 was straightforward.

What do I think about the stability of the solution?

The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.

What do I think about the scalability of the solution?

We don't really do a lot of remote work with Office 365, which is nice.

How are customer service and support?

I would rate the technical support or customer service with Microsoft as probably an eight. The main issue is just trying to get in touch with somebody, and at times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.

Which solution did I use previously and why did I switch?

Before Office 365, they were using LibreOffice, but it didn't always open up Word or Excel documents quite right, so it was not as user-friendly.

How was the initial setup?

The initial setup for Office 365 was straightforward.

What about the implementation team?

I did the install of Office 365 myself.

What was our ROI?

An example of how the security measures have been helpful is just having that little bit of extra security so that people can't breach it.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.

Which other solutions did I evaluate?

I haven't used Power BI.

What other advice do I have?

I rate Office 365 a nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Imtiaz  Ahmad - PeerSpot reviewer
System Administrator at wellness one day surgery center
Real User
Top 10
May 22, 2025
Seamless integration and diverse management tools make operations efficient
Pros and Cons
  • "Overall, it's really good; the management tools we have, such as device management tools, email management tools, and security management tools, every aspect is there—if we require any tools, we have them."
  • "Technical support from Microsoft really needs to improve because sometimes we have cases that drag on for months."

What is our primary use case?

The team has already finalized the tool because the decision-makers are other teams and they have already onboarded some other tools for the patching.

For me, that is out of the box, as I'm not the right person to make their decisions. At the same time, I moved to another department, the application support team, which I'm currently supporting some applications.

In my use of Office 365, we have many different domains: exchange is different, Intune is different, Azure AD is different, and applications and services are different. I worked with the exchange Microsoft 365 exchange and then I worked with the defender with security, managing those defender things.

I also worked with the Intune team to manage the MDM deployment. Then I collaborated with the DevOps department to manage all those Kubernetes and DevOps and pipelines, checking the services. I was a middleman, checking everything, collaborating with all other departments.

This is where in Office 365 I worked around with them for 3 years.

What is most valuable?

For me, the most valuable features of Office 365 include eDiscovery, LDP, the security defender, the exchange, and many more.

If I can list it down, it would be a long list. Overall, it's really good. The management tools we have, such as device management tools, email management tools, and security management tools, every aspect is there. If we require any tools, we have them.

What needs improvement?

There is room for improvement in the exchange feature of Office 365. Sometimes users reach their emails quota; for example, if users receive a lot of emails and their quota has reached, they are not able to receive any more emails.

There is an archive service that Microsoft limits to 1 GB per day. This is a challenge currently faced by users. The migration part is also a bit tricky, especially from tenant to tenant or from third-party tools to Office 365, which relies on third-party tools to do the job. Improvements need to be made in this area.

For how long have I used the solution?

I have used Office 365 for 3 years.

What was my experience with deployment of the solution?

The deployment of Office 365 depends on the organization requirements. We can deploy it on the cloud for the exchange, but for some device management and from the user perspective, if the organization has on-premises servers, we can integrate it. If not, we can go for the cloud.

What do I think about the stability of the solution?

I would rate the stability of Office 365 ten out of ten. We do have some outages, but they are worldwide outages that happen very rarely.

What do I think about the scalability of the solution?

The scalability of Office 365 is great, so I would rate it nine or ten out of ten. There are scenarios where we want to increase resources without affecting the current workflow, and it is feasible. It is very scalable.

How are customer service and support?

Technical support from Microsoft really needs to improve because sometimes we have cases that drag on for months. I would rate it six or five out of ten.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I haven't used any different solutions before Office 365. In the earlier days, about 7 or 8 years ago, we used some exchange servers that were locally set up, and users were creating emails there in local AD servers.

After that, we moved to Office 365.

How was the initial setup?

It is very easy. They have all the documentation we need; we can just Google it or simply download it from the Microsoft sites. It's very easy.

What other advice do I have?

We are just a consumer. We do directly deal with Microsoft, but we have some vendors here in UAE who provide us all the solutions from Microsoft if we need them. For example, if we need our Office 365 licenses, if we need E5, E3, or whatever licenses we require, we have to have a vendor here in UAE, and they provide us with all the requirements.

In our company we have our own IT team for everything; we have a department for that. We are an MNC company operating in about 80 countries. They have very good staff, and because the main HQ is in UAE, the IT HQ manages everything from there.

It's more than 10,000 people using Office 365 in our organization, but I'm not sure about the exact number of staff we have.

I would rate Office 365 overall at eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Office 365
September 2026
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,322 professionals have used our research since 2012.
reviewer2702550 - PeerSpot reviewer
Senior Consultant and Service Integration Lead at a educational organization with 10,001+ employees
Real User
Top 20
May 30, 2025
Experience boosts efficiency and seamless teamwork through document collaboration but online usability needs improvement
Pros and Cons
  • "The integrations with Teams and SharePoint are beneficial as we use Teams for sharing and editing documents, which helps with document collaboration."
  • "Microsoft could improve their online apps compared to the desktop versions, as they are not easy to use."

What is our primary use case?

We use Office 365 for ordinary regular documentation, using Excel and similar applications.

The integrations with Teams and SharePoint are beneficial as we use Teams for sharing and editing documents. The integration helps with document collaboration, though I have not used it as much as Microsoft Word.

What is most valuable?

It is a standard platform used across many organizations, making it valuable due to people's general exposure to Microsoft products.

What needs improvement?

Microsoft could improve their online apps compared to the desktop versions, as they are not easy to use. Users often face issues with typing and incorrect inputs. I have noticed that when trying to use the online version, I immediately switch to the desktop version because of its superior usability.

I would give Office 365 a rating of 7. I appreciate Office 365, but some products, such as OneNote, are somewhat outdated. There could be improvements made specifically for OneNote. While it is a tidy, neat note-taking app, there is more potential for development. However, products such as Excel and Word rank very high, though some products could perform better.

For how long have I used the solution?

I have approximately 3 to 4 years of experience with Office 365.

What do I think about the stability of the solution?

The desktop version is stable, but the online version has stability issues. When multiple people use a document in the online version, we encounter problems that do not occur in the desktop version. This creates an inconsistent experience between the two versions.

How are customer service and support?

I cannot rate the customer service with Microsoft on a scale of 1 to 10 as I have never faced any issues, raised concerns, or attempted to contact technical support for Office products.

How would you rate customer service and support?

Positive

How was the initial setup?

I am not familiar with the initial setup process as it was implemented organization-wide, so I am uncertain whether it was easy or difficult or if any issues were encountered.

What other advice do I have?

I am not aware if our organization purchased it through AWS marketplace.

I do not know the pricing for our Office 365 or Microsoft 365.

I would recommend Office 365 to other businesses or people considering using it, though I have not used the AI features.

Regarding documentation, I do use the online resources. The online documentation is helpful, but not as beneficial as unofficial forums such as Reddit where users share their experiences and solutions. On these unofficial forums, other users who have faced similar issues provide answers. These tend to be more accurate and updated than the official Microsoft forums and knowledge base. While the official documentation helps, I often turn to Reddit or other platforms for additional information when the knowledge base does not address my needs.

I would rate my experience with that type of support at 7 out of 10.

Overall, I rate Office 365 a 7 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Specialist at HCLSoftware
Real User
Top 20
May 29, 2025
Integration capabilities enhance work efficiency and secure data storage
Pros and Cons
  • "Microsoft Teams is a very good option for me to connect within the organization or with my team; we can also connect with external teams, share links, share screens, and take control of other people's meetings."
  • "We can upload and download data safely without losing any information, and we have saved the last two to four years of emails, which is beneficial for both storage and security."
  • "In terms of improvements for Office 365, I don't think there is much that needs to be enhanced, but it might take some time to reload sometimes."

What is our primary use case?

My usual use cases for Office 365 include basic use for receiving or sending emails for official purposes using Outlook, and for creating small documents in Excel or Word. I use Word for PowerPoint presentations and any type of documentation to provide to clients.

Regarding Office 365 features and capabilities, I honestly don't use too much of the features of Outlook or Excel because I'm a technical person regarding my tools. I'm only using it for mail purposes or other documentation.

I use Microsoft Teams as a tool for communication and collaboration. Microsoft Teams is a very good option for me to connect within the organization or with my team. We can also connect with external teams, share links, share screens, and take control of other people's meetings. We do a lot of things through Teams, and we have scheduled many meetings with the help of the Teams calendar.

What is most valuable?

The most interesting thing I have seen in Office 365 is the mail format along with the auto collection feature provided in Outlook, which I enjoy very much.

I assess the integration capabilities of Office 365 as good, as we have already integrated it with MuleSoft. We have many integrations, and we receive mail through Office 365, where we also monitor it, making it effective for our needs.

The integration capabilities of Office 365 enhance my remote work capabilities because we receive emails and monitoring alerts without opening the application. We have also integrated it with a mobile tool, and it works effectively.

What needs improvement?

In terms of improvements for Office 365, I don't think there is much that needs to be enhanced, but it might take some time to reload sometimes.

The reload process can take some time, which I would prefer to be optimized.

The only thing I would suggest improving is optimizing the reload process.

For how long have I used the solution?

I have been using Office 365 for around four to five years.

What was my experience with deployment of the solution?

During the initial setup, I faced many challenges because there were many things we had to input the first time.

It was very difficult to configure the mobile cellphone, while configuring the system on a PC was very easy.

What do I think about the stability of the solution?

I have never had any issues with the stability of Office 365.

What do I think about the scalability of the solution?

I rate the scalability of Office 365 a 10.

Currently, almost three to four lakh employees are using Office 365 in HCL.

There are plans to increase the usage of Office 365 in the future, as every organization is utilizing it, especially Outlook and Teams.

How are customer service and support?

I have never interacted with the technical support of Office 365.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Office 365, I did not use a different solution for these use cases.

How was the initial setup?

I rate my experience with the initial setup of Office 365 an eight.

During the initial setup, I faced many challenges because there were many things we had to input the first time.

It was very difficult to configure the mobile cellphone, while configuring the system on a PC was very easy.

What about the implementation team?

It took around half an hour to one and a half hours to deploy Office 365 for the first time.

The actions I needed to perform while deploying Office 365 included simply receiving my email ID, connecting it to our domain, and providing a password to check.

Which other solutions did I evaluate?

I did not evaluate other options before choosing Office 365.

I decided to go with Office 365 because it was provided by the organization when I joined.

It was already implemented when I joined.

What other advice do I have?

I find the effectiveness of Office 365 security measures good because of the multi-layer security; we log in via mobile OTP or via authentication. We can upload and download data safely without losing any information, and we have saved the last two to four years of emails, which is beneficial for both storage and security.

On a scale of one to ten, I rate Office 365 a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager, Research & Development, Enabling Technology at ASM Pacific Technology, Ltd
Real User
Top 20
May 26, 2025
Collaboration improves with automated document sharing but integration with databases could enhance data analysis
Pros and Cons
  • "Office 365 has AI capabilities that improve our processes, as we are using Copilot to assist us in writing documents."
  • "A major efficiency gain enabled by Office 365 automated tools is that it helps with sharing documents and information, so efficiency can be improved substantially."
  • "For additional features that would make Office 365 even better, I think of better linking with Microsoft."

What is our primary use case?

I use Microsoft Security Copilot inside the company as it helps to assist in programming and document writing.

The main use cases for Microsoft Security Copilot involve searches. I have been using Microsoft Security Copilot for approximately one year.

Currently, I am using Copilot in programming, document creation, and information searching.

What is most valuable?

The feature of Office 365 that has significantly improved my team's collaboration is sharing cooperation with other team members or other teams. Working with the same document is more useful now.

A major efficiency gain enabled by Office 365 automated tools is that it helps with sharing documents and information, so efficiency can be improved substantially. Our company needs to share considerable information with the world and the China part. We mainly use Office 365 for sharing information.

Office 365 has AI capabilities that improve our processes, as we are using Copilot to assist us in writing documents. For example, we link up with Microsoft Teams, which helps to record scripts and wrap up meeting minutes.

What needs improvement?

For additional features that would make Office 365 even better, I think of better linking with Microsoft. Because we cross-sign, if Microsoft Excel could link up with a database, analyzing and getting information would be better.

For how long have I used the solution?

I have been using Office 365 for a very long time, maybe over five years.

What was my experience with deployment of the solution?

I have not faced any issues with the deployment of Office 365. It works smoothly because our company has an individual software vendor that can easily distribute new packages and handle software updates. As users, we do not need to handle upgrades for Office or Teams; they automatically run without requiring us to solve those issues for the department.

Which solution did I use previously and why did I switch?

I am not looking for a new solution or already using something.

Which other solutions did I evaluate?

I have no experience with Jama Connect or any other Application Lifecycle Management tool. I inspect what is possible to use in the process only. We are just studying to see whether it is suitable for our process, looking around at all options. I do not have any planning to use this currently.

What other advice do I have?

I am not sure if we bought it on the AWS Marketplace because this is handled by the MIS department. The whole package includes Microsoft 365, Copilot, Azure server, and software firmware.

We use more than two features automatically. Every time we face a problem, we can handle it. We might be using Copilot, not Security Copilot.

To integrate Office 365 in our daily business workflows, it is not really tightly integrated with Copilot or other systems; it functions as a typical office solution. We share information and use it for operation. We are using Office 365 for operation, development, documents, and information only. It is not deeply integrated with other systems Azure or management tools, so I am looking for any service that can be integrated with our program or process.

On a scale of 1-10, I rate this solution an 8.5.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Oyindamola Adekunle - PeerSpot reviewer
HSE Manager at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20Leaderboard
May 10, 2025
Supports seamless integration and process automation while improved mail synchronization is needed
Pros and Cons
  • "The integration capabilities of Office 365 are well integrated; everything is linked, and you're able to flow from your processes, making my work easy because it does the tracking for me."
  • "Based on the ones I've used, I think Microsoft is not actually the best."

What is our primary use case?

Currently, I use the Office 365 environment with Microsoft products, specifically the 365. Currently, where I work, that's our business process, and I use Office 365 mainly for everything. If we want to raise and store acquisition, purchase order, purchase request, approval, or apply for a label, we use that. It's used for the full process where I work.

What is most valuable?

I appreciate the features in Office 365, especially the PowerApps and the AI, the Copilot linked to the AI. Lost the permission. I am able to populate the document. I just link it and say populate this in Word. It does that for me. Download this for me. I have it handy. More importantly, I appreciate the PowerApps. Very handy.

The integration capabilities of Office 365 are well integrated. Everything is linked. Everything is well linked. You're able to flow from your processes. Once I populate something on the process side of things, I get notification. I created about ten kappa that they need to do polykappa. We got action plan, and it notified all the possible persons that they have a copper to close and they need to go and close it. It's well integrated. It makes my work easy. It does the tracking for me.

What needs improvement?

Based on my experience, the star feature on the Outlook in Office 365 is not so good. It doesn't give first of all on the mobile app, it functions better. If you use Gmail or Yahoo Mail, you will see all of the attachments in the previous mail on the mobile app. On the laptop or PC, you won't see it. If there's a way it can be synchronized where you can see it just as it is on the mobile app, then it would make it work much better.

Improvements for Office 365 have to do with the fact that although they respond as soon as possible, we have a very large size here. We have almost twenty thousand workers here, so maybe they can attempt to use it a little bit quicker.

For how long have I used the solution?

I have been working with Office 365 for about a year now.

What was my experience with deployment of the solution?

The initial setup process for Office 365 is simple. It's simple to be honest.

What do I think about the stability of the solution?

Stability for the product is important. At the moment, they are still giving us full support for scalability. We just transitioned fully from EX twenty twelve to Office 365. Before, everyone was just using basic features, that's Microsoft Word, Excel, and Outlook. Now they have transitioned all of the processes based on the integration fully from EX to 365. They are still giving us full support, and the stability is actually very fine. Once we make a complaint, they resolve it within few hours or days, depending on the risk or if the fixed issues are not possible.

What do I think about the scalability of the solution?

For the company size, we have a very large company with about almost twenty thousand staff, so Office 365 is recommended for mid-year, for large companies, and for small companies.

How are customer service and support?

Tech support for Microsoft Office 365 deserves a rating of seven.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used the Google one, and in Nigeria, we have Zoho too in comparison with Office 365. I've never used Amazon. Based on the ones I've used, I think Microsoft is not actually the best.

How was the initial setup?

The initial setup process for Office 365 is simple. It's simple to be honest.

What about the implementation team?

In terms of additional functionality, there is nothing much.

What's my experience with pricing, setup cost, and licensing?

The price for Microsoft Office 365 is expensive.

What other advice do I have?

I am working with Microsoft for Office 365, but I don't know what it's called. From one to ten, my final rating for Office 365 is ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shashika Rathnayaka - PeerSpot reviewer
Technical Manager at OAK integrated System Pvt Ltd
Real User
Top 5
May 12, 2025
Cloud platform enhances collaboration and security with user-friendly interface
Pros and Cons
  • "Microsoft focuses on the customer GUI side, which makes it easy for customers to understand the product, and I recommend it because of the GUI and human interface, which allows customers to set it up without needing technical people."
  • "If we compare it to competitor products out there, Office 365 stands out for the end customer side."
  • "The support team needs to improve on the Microsoft side."

What is our primary use case?

We use Office 365 and have more than 10 users. We have migrated to Office 365 and already used that product.

We're using Office 365 for five years now since the beginning of the company, and this is five years that we are experiencing Office 365.

We have more than 10 customers using Office 365 now.

We have both SMBs and large enterprises as customers.

What is most valuable?

The most beneficial feature of Office 365 for collaboration within my team is MS Teams for communication. We also have a mailbox with 50 GB for one user and 1 TB for another. There are benefits we can use, and it is easy to manage because if there is an issue with the mail, it is handled by Microsoft.

Mail security is top-notch. They provide some of the best security in the world. We have to do a lot of things if we implement on-prem, but in the cloud, they manage everything. All we do is manage creating users and giving the permissions. That's how I see the cloud part.

They are using more security for the mail services and data security with Office 365. They are strict with the security side because mails are used for data transfer anywhere, so I think they are strictly engaged in data security for the mail services.

Office 365 has AI capability, but I'm not using that product yet. I think there's some room for improvement in the system if you utilize AI.

What needs improvement?

The support team needs to improve on the Microsoft side. That's the main issue I see.

There's a need for threat analysis from Microsoft. If those services are enabled for the customer, that would be good. Then we can monitor which users are using bad spam emails and everything from there. So, I think the threat analysis part is very needed for customers.

What was my experience with deployment of the solution?

There's no issue with the installation of Office 365, as it is on the cloud, and that service is everything in the cloud. What we have to do is create the email account and give permission to that MX record and DNS records that we configure correctly that these are there, that MX record goes through without any issue.

It was very fast installation; it didn't require much time.

What do I think about the scalability of the solution?

It is a scalable solution.

It is limited to the number of mail accounts. You can scale as much as you pay; for example, if you pay for 50 mailbox accounts, that is the limitation. But if you want to add 10 more, you can pay for the 10 and easily scale.

How are customer service and support?

I would rate the technical support for Office 365 as nine.

How would you rate customer service and support?

Positive

How was the initial setup?

Integration with Office 365 is easy, and there's no need for any expert knowledge to configure.

For the tenant, when we pay the money for Microsoft, they create the tenant within a day. That is for the transaction period. They are creating the tenant and give us the permission.

What's my experience with pricing, setup cost, and licensing?

The benefit in terms of cost with Office 365 is the same, but the integration is easy, which provides a benefit for the customer.

What other advice do I have?

It is a good product. If we compare it to competitor products out there, Office 365 stands out for the end customer side. Microsoft focuses on the customer GUI side, which makes it easy for customers to understand the product. I recommend it because of the GUI and human interface, which allows customers to set it up without needing technical people. That is the benefit from Microsoft's side.

We are a partner with Microsoft.

We don't interfere with the maintenance of Office 365 because Microsoft handles the maintenance side. We can see updates and maintenance messages from the portal, but when they perform updates and patches, we cannot see the services go down. So, that's the benefit.

I rate Office 365 nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Forensic Consultant Specialist at Old Mutual
Consultant
Top 20
May 21, 2025
24/7 monitoring enhances threat detection and ensures security
Pros and Cons
  • "The most effective feature I find for threat detection is the 24/7 managed monitoring, which is a next-gen antivirus and next-gen Endpoint Detection and Response."
  • "Since implementing CrowdStrike Falcon, I would say if it is protecting my environment, that fulfills my expectation."
  • "I have contacted CrowdStrike for support regarding the same incident, and my experience was pretty bad."

What is our primary use case?

My cybersecurity strategy primarily involves using CrowdStrike Falcon as an EDR solution, and currently, we are using it as an EDR. We are in discussion with the CrowdStrike team about having a managed SOC integrated as well.

I am using CrowdStrike Falcon in the online industry.

What is most valuable?

The most effective feature I find for threat detection is the 24/7 managed monitoring, which is a next-gen antivirus and next-gen Endpoint Detection and Response. In Endpoint Detection and Response, the best part is 24/7, 365 continuous monitoring to the endpoint for identifying any suspicious activity.

It is a next-gen AV which does AI-based behavioral analysis to detect and take action on malware, ransomware, and other threats.

The automated response capabilities in CrowdStrike Falcon perform analysis based on the behavior of the activity. If it finds objectionable content or breaking of sitemaps, it uses an untraditional approach to block it. When suspicious activity occurs, such as detecting a file with a document extension that is self-replicating, the detection happens automatically. In cases of zero-day threats, such files are automatically put in sandbox for extraction and analysis to identify why it is classified as malware.

Falcon's integration capabilities with other tools enhance my security posture because it has a very lightweight agent, and having a unified console gives us complete visibility, including endpoints, servers, containers, and cloud workloads.

What needs improvement?

To improve CrowdStrike Falcon for the next release, I recommend that they should have a model where it works as an agentless solution. In terms of everything which agent pushes to the server or to the single console, if it could also have a feature where you can have other ports, which is SNMP or your network devices or OT devices, which you can specifically monitor, that would be great.

For how long have I used the solution?

I have been working with CrowdStrike Falcon for more than 2 years now.

What was my experience with deployment of the solution?

Regarding the setup, in my experience and our team's experience, it is fairly easy to install.

I would rate the setup an eight because we have a heterogeneous environment. For Windows, it is very straightforward and easy. For Linux, you need to automate it. If you have a bulk force, then you have to use some CMF or similar solution, which makes it a bit more complex, but overall it is fairly easy.

What do I think about the stability of the solution?

During these 2 years with CrowdStrike Falcon, I faced challenges, as everybody knows about the CrowdStrike outage. That was one significant issue, as it brought many Windows-related services to a halt due to one bad configuration push from CrowdStrike tracks.

Regarding stability, except for the incidents mentioned, I don't see any issues.

What do I think about the scalability of the solution?

For scalability, it is easy to scale this solution for my company needs, and I would rate it a nine.

More than 7,000 users are working with CrowdStrike Falcon in my company.

Currently, we are 100% covered with CrowdStrike Falcon, but as the user base increases, we will certainly increase the license.

How are customer service and support?

I have contacted CrowdStrike for support regarding the same incident, and my experience was pretty bad. There were people not knowing what was happening, how to mitigate it, or what to do. We were in a bad situation. After a couple of hours, their communication started flowing better, and things started improving.

My impression of the technical support of CrowdStrike, just for that particular instance, is less than four.

Which solution did I use previously and why did I switch?

I have evaluated other options before working with CrowdStrike, including Carbon Black and SentinelOne.

When comparing CrowdStrike and SentinelOne, I don't see many advantages, but because of one particular problem, we had to give away SentinelOne. Otherwise, all three products are quite comparable.

How was the initial setup?

Overall, it is a user-friendly tool.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon is definitely an expensive solution.

What other advice do I have?

Since implementing CrowdStrike Falcon, I would say if it is protecting my environment, that fulfills my expectation. So far, I am happy.

For those who would to use CrowdStrike Falcon, I recommend that they need to negotiate hard on commercials because it is not an easy or affordable solution. From a commercial standpoint, they should negotiate hard. Technically, it is not a very difficult tool.

If we had not experienced that outage, I probably would have rated it ten. That incident gave it a very bad name because the support was inadequate. Many people might have decided to move out of CrowdStrike because of that incident.

My total rating for CrowdStrike Falcon is eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT manager at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
May 19, 2025
Current platform faces challenges with performance and automatic updates while offering opportunities for development and communication
Pros and Cons
  • "AI with Office 365 is useful for programming, and sometimes for reporting and creating emails, which is easier."
  • "The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable."

What is our primary use case?

I use Office 365 daily, but my satisfaction compared with the older version is not very good.

We use Teams for communication, Outlook for email, and the full set from Microsoft Office.

AI with Office 365 is useful for programming, and sometimes for reporting and creating emails, which is easier.

What is most valuable?

It helps me with my remote or hybrid workforce collaboration, but I prefer the desktop version, not the web.

It's hard to say what features are most valuable. In comparison with the old version, Office 365 is bigger and needs more resources, making it slower than before, so I don't see many benefits.

What needs improvement?

The automatic updates are problematic because I come to work and find some things different than they were yesterday, which is not a very good idea.

The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.

The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.

The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.

In general, Office 365 is good, but I feel that it is becoming more of a huge software with many functions that are preferred at this time; after a few years, nobody knows what this technology was.

For how long have I used the solution?

I have been working with Office 365 for three years.

What was my experience with deployment of the solution?

The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.

What do I think about the stability of the solution?

The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.

What do I think about the scalability of the solution?

The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.

How are customer service and support?

We don't use direct technical support from Microsoft because it was very complicated; the most useful solutions for us come from Google or other things, not directly from Microsoft.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We use the old system from Infor, the XPPS and Xpert.

I'm not using M3; it's an enterprise system for automotive mostly based on IBM iSeries 400 computers, not Windows system, and we have used it for more than 20 years. We were satisfied, but the systems become obsolete in the last years, so we are looking for new possibilities.

How was the initial setup?

The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.

What about the implementation team?

I am using AI technology with Office 365; this is a separate team that is growing and learning more and more about all technologies such as Microsoft Copilot, and it's improving every day.

What was our ROI?

It's integrated with my system because it's an old ERP system, so that's also the point where we are looking for new functionality.

What's my experience with pricing, setup cost, and licensing?

The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.

Which other solutions did I evaluate?

As Microsoft Office becomes the most used standard, it's necessary to use it even if maybe other solutions could be easier and cheaper for implementation.

What other advice do I have?

I don't have any additional features I would like to see in Office right now.

For the current version of Office 365, I rate it 2.5 out of 5; it's not bad, but there are many points for improvement.

I am just a Microsoft user, not a partner.

It would be fine for my opinion about Office to be with my name as personal feedback without my company name or contact details, just my personal name.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Revenue Operations Specialist at KK AGC
Real User
Top 5
May 19, 2025
Office suite adapts well to diverse tasks but some applications need refinement
Pros and Cons
  • "The features of Office 365 that have significantly enhanced my workflow productivity include Excel, which is a very good product that helps assist me with my work."
  • "Regarding their message board support, I think it's extremely poor."

What is our primary use case?

The features of Office 365 that have significantly enhanced my workflow productivity include Excel, which is a very good product that helps assist me with my work.

There are approximately 3,000 people using Office 365 in my organization.

What is most valuable?

As a user of Office 365, I find it to be a common Office suite that we can use for documentation, spreadsheets, and presentations to other customers.

What needs improvement?

The areas of Office 365 that have room for improvement include PowerPoint, which I think needs significant improvement or should be removed. I don't know much about OneNote, and I don't find it useful. As for Access, people use it, but it's not widely adopted. Teams is in its early stages and requires substantial improvements, though it's making progress. I particularly dislike PowerPoint, though I acknowledge others may have different opinions.

For how long have I used the solution?

I have about 3 years of experience working with Office 365 specifically, but I've been using Office for approximately 20 years.

What was my experience with deployment of the solution?

It is deployed both on cloud and on premises.

What do I think about the stability of the solution?

When rating the stability of Office 365, seven is probably reasonably good. I use Excel extensively, so sometimes it has issues because I overuse it, but based on that, it's around six or seven.

What do I think about the scalability of the solution?

When rating the scalability of Office 365, I would need a definition of scalability when discussing an Office suite in this case.

How are customer service and support?

I have never used technical support from Microsoft in 20-30 years.

Regarding their message board support, I think it's extremely poor. While I haven't contacted them directly, searching for solutions on the internet reveals that answers are very simple, minimal, and not very helpful.

Their actual direct contact support might be better, but I cannot verify this as I have never specifically contacted Microsoft.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

A long time ago, I was a volume seller, but now I'm just a user of Microsoft solutions.

How was the initial setup?

Regarding the initial setup of Office 365, I can't fully evaluate it because I've been using Office for so many years that Office 365 didn't seem significantly different. I use many languages and sometimes need to download packages for each language, but I experienced absolutely no issues, making it a reasonably easy solution to install.

What about the implementation team?

I did not face any challenges while integrating Office 365 with other tools.

What was our ROI?

I swapped the computer and the performance improved, but that has nothing to do with Office 365 itself.

What's my experience with pricing, setup cost, and licensing?

When I purchased Office 365 myself, it was somewhat expensive. Recently it increased in price by approximately 20 percent, and I'm not sure if this increase is justified as I don't see any explicit features that are helpful.

Which other solutions did I evaluate?

There should be more options to not use PowerPoint or Access so that people who just consider using Word or Excel would have better options.

What other advice do I have?

I might be using Horizon in the next couple of months, though I'm not sure. I have extensive experience with Office 365. If organizations need it, I would recommend it, as Excel is a very good program and Word is quite a good program.

I rate Office 365 a 6 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.