Our main use cases for Office 365 include the price books, for quotes, writing letters, bank recs, and reconciliations.
We work in wholesale retail with Office 365.
We're a small to mid-sized business using Office 365.
Our main use cases for Office 365 include the price books, for quotes, writing letters, bank recs, and reconciliations.
We work in wholesale retail with Office 365.
We're a small to mid-sized business using Office 365.
My favorite features of Office 365 include Excel with the abilities to do the different formulas and everything. It's quick and easy to formulate to get stuff to look nice on it, and being able to sum and automatic adding makes it easy and accurate for quotes.
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine, and some of the AI with writing and things with Word has helped improve things with that, too.
One of the big changes is when Microsoft updates anything, they will switch where some of the settings are and where to find them, which becomes a little frustrating because you're used to it in one spot and it's someplace else.
I've been dealing with Office 365 for 13 years, including the downloads and other features since I've been here.
The initial setup for Office 365 was straightforward.
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
We don't really do a lot of remote work with Office 365, which is nice.
I would rate the technical support or customer service with Microsoft as probably an eight. The main issue is just trying to get in touch with somebody, and at times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
Before Office 365, they were using LibreOffice, but it didn't always open up Word or Excel documents quite right, so it was not as user-friendly.
The initial setup for Office 365 was straightforward.
I did the install of Office 365 myself.
An example of how the security measures have been helpful is just having that little bit of extra security so that people can't breach it.
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
I haven't used Power BI.
I rate Office 365 a nine out of ten.
The team has already finalized the tool because the decision-makers are other teams and they have already onboarded some other tools for the patching.
For me, that is out of the box, as I'm not the right person to make their decisions. At the same time, I moved to another department, the application support team, which I'm currently supporting some applications.
In my use of Office 365, we have many different domains: exchange is different, Intune is different, Azure AD is different, and applications and services are different. I worked with the exchange Microsoft 365 exchange and then I worked with the defender with security, managing those defender things.
I also worked with the Intune team to manage the MDM deployment. Then I collaborated with the DevOps department to manage all those Kubernetes and DevOps and pipelines, checking the services. I was a middleman, checking everything, collaborating with all other departments.
This is where in Office 365 I worked around with them for 3 years.
For me, the most valuable features of Office 365 include eDiscovery, LDP, the security defender, the exchange, and many more.
If I can list it down, it would be a long list. Overall, it's really good. The management tools we have, such as device management tools, email management tools, and security management tools, every aspect is there. If we require any tools, we have them.
There is room for improvement in the exchange feature of Office 365. Sometimes users reach their emails quota; for example, if users receive a lot of emails and their quota has reached, they are not able to receive any more emails.
There is an archive service that Microsoft limits to 1 GB per day. This is a challenge currently faced by users. The migration part is also a bit tricky, especially from tenant to tenant or from third-party tools to Office 365, which relies on third-party tools to do the job. Improvements need to be made in this area.
I have used Office 365 for 3 years.
The deployment of Office 365 depends on the organization requirements. We can deploy it on the cloud for the exchange, but for some device management and from the user perspective, if the organization has on-premises servers, we can integrate it. If not, we can go for the cloud.
I would rate the stability of Office 365 ten out of ten. We do have some outages, but they are worldwide outages that happen very rarely.
The scalability of Office 365 is great, so I would rate it nine or ten out of ten. There are scenarios where we want to increase resources without affecting the current workflow, and it is feasible. It is very scalable.
Technical support from Microsoft really needs to improve because sometimes we have cases that drag on for months. I would rate it six or five out of ten.
I haven't used any different solutions before Office 365. In the earlier days, about 7 or 8 years ago, we used some exchange servers that were locally set up, and users were creating emails there in local AD servers.
After that, we moved to Office 365.
It is very easy. They have all the documentation we need; we can just Google it or simply download it from the Microsoft sites. It's very easy.
We are just a consumer. We do directly deal with Microsoft, but we have some vendors here in UAE who provide us all the solutions from Microsoft if we need them. For example, if we need our Office 365 licenses, if we need E5, E3, or whatever licenses we require, we have to have a vendor here in UAE, and they provide us with all the requirements.
In our company we have our own IT team for everything; we have a department for that. We are an MNC company operating in about 80 countries. They have very good staff, and because the main HQ is in UAE, the IT HQ manages everything from there.
It's more than 10,000 people using Office 365 in our organization, but I'm not sure about the exact number of staff we have.
I would rate Office 365 overall at eight out of ten.
We use Office 365 for ordinary regular documentation, using Excel and similar applications.
The integrations with Teams and SharePoint are beneficial as we use Teams for sharing and editing documents. The integration helps with document collaboration, though I have not used it as much as Microsoft Word.
It is a standard platform used across many organizations, making it valuable due to people's general exposure to Microsoft products.
Microsoft could improve their online apps compared to the desktop versions, as they are not easy to use. Users often face issues with typing and incorrect inputs. I have noticed that when trying to use the online version, I immediately switch to the desktop version because of its superior usability.
I would give Office 365 a rating of 7. I appreciate Office 365, but some products, such as OneNote, are somewhat outdated. There could be improvements made specifically for OneNote. While it is a tidy, neat note-taking app, there is more potential for development. However, products such as Excel and Word rank very high, though some products could perform better.
I have approximately 3 to 4 years of experience with Office 365.
The desktop version is stable, but the online version has stability issues. When multiple people use a document in the online version, we encounter problems that do not occur in the desktop version. This creates an inconsistent experience between the two versions.
I cannot rate the customer service with Microsoft on a scale of 1 to 10 as I have never faced any issues, raised concerns, or attempted to contact technical support for Office products.
Positive
I am not familiar with the initial setup process as it was implemented organization-wide, so I am uncertain whether it was easy or difficult or if any issues were encountered.
I am not aware if our organization purchased it through AWS marketplace.
I do not know the pricing for our Office 365 or Microsoft 365.
I would recommend Office 365 to other businesses or people considering using it, though I have not used the AI features.
Regarding documentation, I do use the online resources. The online documentation is helpful, but not as beneficial as unofficial forums such as Reddit where users share their experiences and solutions. On these unofficial forums, other users who have faced similar issues provide answers. These tend to be more accurate and updated than the official Microsoft forums and knowledge base. While the official documentation helps, I often turn to Reddit or other platforms for additional information when the knowledge base does not address my needs.
I would rate my experience with that type of support at 7 out of 10.
Overall, I rate Office 365 a 7 out of 10.
My usual use cases for Office 365 include basic use for receiving or sending emails for official purposes using Outlook, and for creating small documents in Excel or Word. I use Word for PowerPoint presentations and any type of documentation to provide to clients.
Regarding Office 365 features and capabilities, I honestly don't use too much of the features of Outlook or Excel because I'm a technical person regarding my tools. I'm only using it for mail purposes or other documentation.
I use Microsoft Teams as a tool for communication and collaboration. Microsoft Teams is a very good option for me to connect within the organization or with my team. We can also connect with external teams, share links, share screens, and take control of other people's meetings. We do a lot of things through Teams, and we have scheduled many meetings with the help of the Teams calendar.
The most interesting thing I have seen in Office 365 is the mail format along with the auto collection feature provided in Outlook, which I enjoy very much.
I assess the integration capabilities of Office 365 as good, as we have already integrated it with MuleSoft. We have many integrations, and we receive mail through Office 365, where we also monitor it, making it effective for our needs.
The integration capabilities of Office 365 enhance my remote work capabilities because we receive emails and monitoring alerts without opening the application. We have also integrated it with a mobile tool, and it works effectively.
In terms of improvements for Office 365, I don't think there is much that needs to be enhanced, but it might take some time to reload sometimes.
The reload process can take some time, which I would prefer to be optimized.
The only thing I would suggest improving is optimizing the reload process.
During the initial setup, I faced many challenges because there were many things we had to input the first time.
It was very difficult to configure the mobile cellphone, while configuring the system on a PC was very easy.
I rate the scalability of Office 365 a 10.
Currently, almost three to four lakh employees are using Office 365 in HCL.
There are plans to increase the usage of Office 365 in the future, as every organization is utilizing it, especially Outlook and Teams.
Positive
I rate my experience with the initial setup of Office 365 an eight.
During the initial setup, I faced many challenges because there were many things we had to input the first time.
It was very difficult to configure the mobile cellphone, while configuring the system on a PC was very easy.
It took around half an hour to one and a half hours to deploy Office 365 for the first time.
The actions I needed to perform while deploying Office 365 included simply receiving my email ID, connecting it to our domain, and providing a password to check.
I did not evaluate other options before choosing Office 365.
I decided to go with Office 365 because it was provided by the organization when I joined.
It was already implemented when I joined.
I find the effectiveness of Office 365 security measures good because of the multi-layer security; we log in via mobile OTP or via authentication. We can upload and download data safely without losing any information, and we have saved the last two to four years of emails, which is beneficial for both storage and security.
On a scale of one to ten, I rate Office 365 a nine.
I use Microsoft Security Copilot inside the company as it helps to assist in programming and document writing.
The main use cases for Microsoft Security Copilot involve searches. I have been using Microsoft Security Copilot for approximately one year.
Currently, I am using Copilot in programming, document creation, and information searching.
The feature of Office 365 that has significantly improved my team's collaboration is sharing cooperation with other team members or other teams. Working with the same document is more useful now.
A major efficiency gain enabled by Office 365 automated tools is that it helps with sharing documents and information, so efficiency can be improved substantially. Our company needs to share considerable information with the world and the China part. We mainly use Office 365 for sharing information.
Office 365 has AI capabilities that improve our processes, as we are using Copilot to assist us in writing documents. For example, we link up with Microsoft Teams, which helps to record scripts and wrap up meeting minutes.
For additional features that would make Office 365 even better, I think of better linking with Microsoft. Because we cross-sign, if Microsoft Excel could link up with a database, analyzing and getting information would be better.
I have no experience with Jama Connect or any other Application Lifecycle Management tool. I inspect what is possible to use in the process only. We are just studying to see whether it is suitable for our process, looking around at all options. I do not have any planning to use this currently.
I am not sure if we bought it on the AWS Marketplace because this is handled by the MIS department. The whole package includes Microsoft 365, Copilot, Azure server, and software firmware.
We use more than two features automatically. Every time we face a problem, we can handle it. We might be using Copilot, not Security Copilot.
To integrate Office 365 in our daily business workflows, it is not really tightly integrated with Copilot or other systems; it functions as a typical office solution. We share information and use it for operation. We are using Office 365 for operation, development, documents, and information only. It is not deeply integrated with other systems Azure or management tools, so I am looking for any service that can be integrated with our program or process.
On a scale of 1-10, I rate this solution an 8.5.
Neutral
We use Office 365 and have more than 10 users. We have migrated to Office 365 and already used that product.
We're using Office 365 for five years now since the beginning of the company, and this is five years that we are experiencing Office 365.
We have more than 10 customers using Office 365 now.
We have both SMBs and large enterprises as customers.
The most beneficial feature of Office 365 for collaboration within my team is MS Teams for communication. We also have a mailbox with 50 GB for one user and 1 TB for another. There are benefits we can use, and it is easy to manage because if there is an issue with the mail, it is handled by Microsoft.
Mail security is top-notch. They provide some of the best security in the world. We have to do a lot of things if we implement on-prem, but in the cloud, they manage everything. All we do is manage creating users and giving the permissions. That's how I see the cloud part.
They are using more security for the mail services and data security with Office 365. They are strict with the security side because mails are used for data transfer anywhere, so I think they are strictly engaged in data security for the mail services.
Office 365 has AI capability, but I'm not using that product yet. I think there's some room for improvement in the system if you utilize AI.
The support team needs to improve on the Microsoft side. That's the main issue I see.
There's a need for threat analysis from Microsoft. If those services are enabled for the customer, that would be good. Then we can monitor which users are using bad spam emails and everything from there. So, I think the threat analysis part is very needed for customers.
There's no issue with the installation of Office 365, as it is on the cloud, and that service is everything in the cloud. What we have to do is create the email account and give permission to that MX record and DNS records that we configure correctly that these are there, that MX record goes through without any issue.
It was very fast installation; it didn't require much time.
It is a scalable solution.
It is limited to the number of mail accounts. You can scale as much as you pay; for example, if you pay for 50 mailbox accounts, that is the limitation. But if you want to add 10 more, you can pay for the 10 and easily scale.
I would rate the technical support for Office 365 as nine.
Positive
Integration with Office 365 is easy, and there's no need for any expert knowledge to configure.
For the tenant, when we pay the money for Microsoft, they create the tenant within a day. That is for the transaction period. They are creating the tenant and give us the permission.
The benefit in terms of cost with Office 365 is the same, but the integration is easy, which provides a benefit for the customer.
It is a good product. If we compare it to competitor products out there, Office 365 stands out for the end customer side. Microsoft focuses on the customer GUI side, which makes it easy for customers to understand the product. I recommend it because of the GUI and human interface, which allows customers to set it up without needing technical people. That is the benefit from Microsoft's side.
We are a partner with Microsoft.
We don't interfere with the maintenance of Office 365 because Microsoft handles the maintenance side. We can see updates and maintenance messages from the portal, but when they perform updates and patches, we cannot see the services go down. So, that's the benefit.
I rate Office 365 nine out of ten.
My cybersecurity strategy primarily involves using CrowdStrike Falcon as an EDR solution, and currently, we are using it as an EDR. We are in discussion with the CrowdStrike team about having a managed SOC integrated as well.
I am using CrowdStrike Falcon in the online industry.
The most effective feature I find for threat detection is the 24/7 managed monitoring, which is a next-gen antivirus and next-gen Endpoint Detection and Response. In Endpoint Detection and Response, the best part is 24/7, 365 continuous monitoring to the endpoint for identifying any suspicious activity.
It is a next-gen AV which does AI-based behavioral analysis to detect and take action on malware, ransomware, and other threats.
The automated response capabilities in CrowdStrike Falcon perform analysis based on the behavior of the activity. If it finds objectionable content or breaking of sitemaps, it uses an untraditional approach to block it. When suspicious activity occurs, such as detecting a file with a document extension that is self-replicating, the detection happens automatically. In cases of zero-day threats, such files are automatically put in sandbox for extraction and analysis to identify why it is classified as malware.
Falcon's integration capabilities with other tools enhance my security posture because it has a very lightweight agent, and having a unified console gives us complete visibility, including endpoints, servers, containers, and cloud workloads.
To improve CrowdStrike Falcon for the next release, I recommend that they should have a model where it works as an agentless solution. In terms of everything which agent pushes to the server or to the single console, if it could also have a feature where you can have other ports, which is SNMP or your network devices or OT devices, which you can specifically monitor, that would be great.
I have been working with CrowdStrike Falcon for more than 2 years now.
Regarding the setup, in my experience and our team's experience, it is fairly easy to install.
I would rate the setup an eight because we have a heterogeneous environment. For Windows, it is very straightforward and easy. For Linux, you need to automate it. If you have a bulk force, then you have to use some CMF or similar solution, which makes it a bit more complex, but overall it is fairly easy.
During these 2 years with CrowdStrike Falcon, I faced challenges, as everybody knows about the CrowdStrike outage. That was one significant issue, as it brought many Windows-related services to a halt due to one bad configuration push from CrowdStrike tracks.
Regarding stability, except for the incidents mentioned, I don't see any issues.
For scalability, it is easy to scale this solution for my company needs, and I would rate it a nine.
More than 7,000 users are working with CrowdStrike Falcon in my company.
Currently, we are 100% covered with CrowdStrike Falcon, but as the user base increases, we will certainly increase the license.
I have contacted CrowdStrike for support regarding the same incident, and my experience was pretty bad. There were people not knowing what was happening, how to mitigate it, or what to do. We were in a bad situation. After a couple of hours, their communication started flowing better, and things started improving.
My impression of the technical support of CrowdStrike, just for that particular instance, is less than four.
I have evaluated other options before working with CrowdStrike, including Carbon Black and SentinelOne.
When comparing CrowdStrike and SentinelOne, I don't see many advantages, but because of one particular problem, we had to give away SentinelOne. Otherwise, all three products are quite comparable.
Overall, it is a user-friendly tool.
CrowdStrike Falcon is definitely an expensive solution.
Since implementing CrowdStrike Falcon, I would say if it is protecting my environment, that fulfills my expectation. So far, I am happy.
For those who would to use CrowdStrike Falcon, I recommend that they need to negotiate hard on commercials because it is not an easy or affordable solution. From a commercial standpoint, they should negotiate hard. Technically, it is not a very difficult tool.
If we had not experienced that outage, I probably would have rated it ten. That incident gave it a very bad name because the support was inadequate. Many people might have decided to move out of CrowdStrike because of that incident.
My total rating for CrowdStrike Falcon is eight.
I use Office 365 daily, but my satisfaction compared with the older version is not very good.
We use Teams for communication, Outlook for email, and the full set from Microsoft Office.
AI with Office 365 is useful for programming, and sometimes for reporting and creating emails, which is easier.
It helps me with my remote or hybrid workforce collaboration, but I prefer the desktop version, not the web.
It's hard to say what features are most valuable. In comparison with the old version, Office 365 is bigger and needs more resources, making it slower than before, so I don't see many benefits.
The automatic updates are problematic because I come to work and find some things different than they were yesterday, which is not a very good idea.
The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.
The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.
The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.
In general, Office 365 is good, but I feel that it is becoming more of a huge software with many functions that are preferred at this time; after a few years, nobody knows what this technology was.
I have been working with Office 365 for three years.
The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.
The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.
The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.
We don't use direct technical support from Microsoft because it was very complicated; the most useful solutions for us come from Google or other things, not directly from Microsoft.
Negative
We use the old system from Infor, the XPPS and Xpert.
I'm not using M3; it's an enterprise system for automotive mostly based on IBM iSeries 400 computers, not Windows system, and we have used it for more than 20 years. We were satisfied, but the systems become obsolete in the last years, so we are looking for new possibilities.
The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.
I am using AI technology with Office 365; this is a separate team that is growing and learning more and more about all technologies such as Microsoft Copilot, and it's improving every day.
It's integrated with my system because it's an old ERP system, so that's also the point where we are looking for new functionality.
The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.
As Microsoft Office becomes the most used standard, it's necessary to use it even if maybe other solutions could be easier and cheaper for implementation.
I don't have any additional features I would like to see in Office right now.
For the current version of Office 365, I rate it 2.5 out of 5; it's not bad, but there are many points for improvement.
I am just a Microsoft user, not a partner.
It would be fine for my opinion about Office to be with my name as personal feedback without my company name or contact details, just my personal name.
The features of Office 365 that have significantly enhanced my workflow productivity include Excel, which is a very good product that helps assist me with my work.
There are approximately 3,000 people using Office 365 in my organization.
As a user of Office 365, I find it to be a common Office suite that we can use for documentation, spreadsheets, and presentations to other customers.
The areas of Office 365 that have room for improvement include PowerPoint, which I think needs significant improvement or should be removed. I don't know much about OneNote, and I don't find it useful. As for Access, people use it, but it's not widely adopted. Teams is in its early stages and requires substantial improvements, though it's making progress. I particularly dislike PowerPoint, though I acknowledge others may have different opinions.
I have about 3 years of experience working with Office 365 specifically, but I've been using Office for approximately 20 years.
It is deployed both on cloud and on premises.
When rating the stability of Office 365, seven is probably reasonably good. I use Excel extensively, so sometimes it has issues because I overuse it, but based on that, it's around six or seven.
When rating the scalability of Office 365, I would need a definition of scalability when discussing an Office suite in this case.
I have never used technical support from Microsoft in 20-30 years.
Regarding their message board support, I think it's extremely poor. While I haven't contacted them directly, searching for solutions on the internet reveals that answers are very simple, minimal, and not very helpful.
Their actual direct contact support might be better, but I cannot verify this as I have never specifically contacted Microsoft.
Neutral
A long time ago, I was a volume seller, but now I'm just a user of Microsoft solutions.
Regarding the initial setup of Office 365, I can't fully evaluate it because I've been using Office for so many years that Office 365 didn't seem significantly different. I use many languages and sometimes need to download packages for each language, but I experienced absolutely no issues, making it a reasonably easy solution to install.
I did not face any challenges while integrating Office 365 with other tools.
I swapped the computer and the performance improved, but that has nothing to do with Office 365 itself.
When I purchased Office 365 myself, it was somewhat expensive. Recently it increased in price by approximately 20 percent, and I'm not sure if this increase is justified as I don't see any explicit features that are helpful.
There should be more options to not use PowerPoint or Access so that people who just consider using Word or Excel would have better options.
I might be using Horizon in the next couple of months, though I'm not sure. I have extensive experience with Office 365. If organizations need it, I would recommend it, as Excel is a very good program and Word is quite a good program.
I rate Office 365 a 6 out of 10.
