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Real User
Top 20
May 19, 2025
Reliance on cloud tools streamlines internal communication and email exchanges
Pros and Cons
  • "We have been using Microsoft for quite some time for our internal purposes, and we are predominantly relying on Microsoft tools and services for internal communications and email exchange."

    What is our primary use case?

    Our primary use cases for Office 365 would be to use Word, Excel, and PowerPoint. We use Outlook for email exchanges, Teams for internal communication purposes, so these are our predominant use cases.

    Microsoft Teams is something that we prominently incorporated, and it has been found to be stable and quite user-friendly among the other project management tools and communications out there in the market.

    What is most valuable?

    One of the features which I predominantly use in Office 365 is the Designer option in PowerPoint, which I feel was very helpful in most cases for designing presentations, so I would say that was a good feature I would recommend.

    SharePoint would have been one tool we often use, but I cannot specifically say a feature that has helped us significantly in terms of Office 365.

    We have been using Microsoft for quite some time for our internal purposes, and we are predominantly relying on Microsoft tools and services for internal communications and email exchange.

    We have been using Office 365 for more than a year right now. We have been using Teams and other tools provided by Office 365, and it has been a really good experience.

    What needs improvement?

    I do not have anything in my mind related to Office 365 that really needs improvement; whatever I have right now is meeting my needs.

    With respect to Word, if we could have some kind of chat interface where I can select the text and replace it via generative text, that could be a great option.

    For how long have I used the solution?

    We have been using Office 365 for more than a year right now, and it has been predominantly incorporated with good results.

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    What was my experience with deployment of the solution?

    During my administration setup of Office 365, it was quite difficult to set up my card payment and related items.

    What do I think about the stability of the solution?

    I am not specifically sure about the security features of Office 365; I need to check with my IT team, but it seems to be pretty reliable right now.

    How are customer service and support?

    I have not interacted with any technical support, so I do not have any experience with it.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of Office 365 was rated around seven out of ten in terms of complexity.

    What about the implementation team?

    I am not sure how much time it took to deploy Office 365 as these tasks were handled by our IT team.

    What other advice do I have?

    A couple of people would have used my email ID from my common email account, but I am not sure about the reason. I would need to check with my employee to see what they used it for.

    I am not confident enough to say for what product we have used the solution. I would need to check with my team for more details.

    On a scale of 1-10, I would rate Office 365 as a 9.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 19, 2025
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    Management at a real estate/law firm with 201-500 employees
    Real User
    Top 20
    May 19, 2025
    Collaboration features prove valuable amidst minor iOS app challenges
    Pros and Cons
    • "I find OneDrive valuable because I'm able to have all my documents in one place and I can access them from anywhere."

      What is our primary use case?

      I am currently using the Enterprise version of Office 365. I'm a corporate user and use it for my own company. I usually use Office 365 for Teams, mostly, and my emails run through Outlook as well. I use Planner within Teams a lot, specifically Planner and Calendar.

      How has it helped my organization?

      OneDrive has proven most beneficial for collaboration in my team in particular. We have just recently started using OneDrive for this. It has been impactful, but I don't think we've fully utilized it to notice that sort of an impact.

      What is most valuable?

      I use OneDrive extensively. I find OneDrive valuable because I'm able to have all my documents in one place and I can access them from anywhere.

      What needs improvement?

      Certain features such as the Planner and dashboards don't work as efficiently with the iPad version, the iOS version. On the iOS version, it's a little glitchy. On iOS if I want to access my Planner, I have to go to the browser and access it, which is very inconvenient. I hope that they improve that part and make the iOS app self-sufficient. The main challenge is its compatibility with iOS.

      For how long have I used the solution?

      It's been one and a half years. Before that, we were using Google.

      What was my experience with deployment of the solution?

      The setup of Office 365 rates around six out of ten in terms of ease. I rate it as six because while it isn't particularly difficult, there are many components within Office 365 to set up. It takes considerable time and requires someone dedicated to do it.

      What do I think about the stability of the solution?

      I would rate the stability of Office 365 as eight out of ten. Overall, it's been pretty good.

      What do I think about the scalability of the solution?

      Office 365 is pretty scalable because you can keep adding users. All employees in my company are using Office 365, which amounts to around 300 users. I have plans to increase the usage of Office 365 in the future. The scalability allows me to do that.

      How are customer service and support?

      Technical support for Office 365 is pretty good. I would rate them seven out of ten. The only concern is that sometimes the response time is a little slow.

      How would you rate customer service and support?

      Neutral

      Which solution did I use previously and why did I switch?

      We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform. It was just a choice between Google Workspace and Office 365, or before that, Office.

      How was the initial setup?

      We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform.

      What about the implementation team?

      I participated only by giving the approval. My IT team handled the implementation.

      What was our ROI?

      I haven't seen any return on investment as of now.

      What's my experience with pricing, setup cost, and licensing?

      I think the pricing of Office 365 is four. It is on the less expensive side, but it is not very cheap. The cost increases as you keep adding users.

      Which other solutions did I evaluate?

      The price is somewhat justified. However, beyond Office, there are other products. Some basic products should be included in the package, with an option to choose from one or two products to include.

      What other advice do I have?

      The security features of Office 365 meet my company's data protection needs. With their dual verification, dual authentication and authenticator, it's pretty good. The implementation took approximately 15 days. Based on my experience, I rate Office 365 eight out of ten.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: May 19, 2025
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      Buyer's Guide
      Office 365
      January 2026
      Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
      881,082 professionals have used our research since 2012.
      Information Technology Specialist at a pharma/biotech company with 1,001-5,000 employees
      Real User
      Top 20
      May 15, 2025
      Improved collaboration and seamless email integration transform communication
      Pros and Cons
      • "The features I have found most valuable in Office 365 are Exchange Online and Microsoft Teams, which are the mostly commonly used products in my organization."

        What is our primary use case?

        My main use case for Office 365 is for emails and collaboration.

        What is most valuable?

        The features I have found most valuable in Office 365 are Exchange Online and Microsoft Teams, which are the mostly commonly used products in my organization.

        I am satisfied with Office 365 integration capabilities.

        What needs improvement?

        Based on my experience, I would improve the desktop client of Office 365, particularly because we had a scenario recently where we were unable to group the emails by using the email addresses in Microsoft Outlook desktop application.

        The main concern is about grouping of email addresses.

        For how long have I used the solution?

        I have been working with Office 365 for around four to five years.

        What was my experience with deployment of the solution?

        The initial setup process for Office 365 is not complex; it is straightforward.

        What do I think about the stability of the solution?

        For stability, I would rate Office 365 a nine out of ten.

        What do I think about the scalability of the solution?

        I would rate Office 365 a ten for scalability, ability to scale, and ability to expand.

        How are customer service and support?

        I would rate Microsoft technical support a five or six, as the support is not satisfactory.

        The first level of support is not very helpful, especially when the issue is critical and they need to engage the backend team or the level three support team to fix the issue, causing escalations that take time to resolve the issue in a timely manner.

        How would you rate customer service and support?

        Which solution did I use previously and why did I switch?

        Office 365 is more preferable to me than GCP.

        The reason is that functionality-wise, Office 365 is easier to use, and the functionality, scalability, and feature set that are available in Microsoft are much easier to use and understand.

        How was the initial setup?

        The initial setup process for Office 365 is not complex; it is straightforward.

        What about the implementation team?

        I am working with both the hybrid model implementation and the cloud-only model for Office 365.

        What was our ROI?

        I would obviously recommend it to other users.

        What's my experience with pricing, setup cost, and licensing?

        For pricing, I would rate Office 365 a three, where one is high.

        Which other solutions did I evaluate?

        I can compare Office 365 with Google GCP, as GCP mostly provides the same feature set.

        What other advice do I have?

        Office 365 meets all our requirements, and I don't have any additional features I would add.

        It is mostly suitable for enterprise sales companies.

        I recommend Office 365 for around 3,000 users, based on my experience.

        Overall, I would give Office 365 a final mark of nine.

        Which deployment model are you using for this solution?

        Hybrid Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: May 15, 2025
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        Vishal Savajiani - PeerSpot reviewer
        Senior Analyst at a tech vendor with 10,001+ employees
        Real User
        Top 5Leaderboard
        May 13, 2025
        User-friendly interface and strong security enhance business collaboration
        Pros and Cons
        • "Collaboration and Teams channels are the most powerful tools that help us organize our day-to-day activities and really help us improve our business and add business value."

          What is our primary use case?

          Splunk is very popular and many enterprises are using Splunk, and even some of our customers are using Splunk. Splunk is also very good, but we only integrated with ServiceNow so we don't know the internals of ServiceNow and pros and cons of Splunk.

          SolarWinds is also very powerful. I have integrated SolarWinds with the ServiceNow infrastructure.

          I know what SolarWinds does, but I am not a dedicated infrastructure resource. I'm a pure ServiceNow consultant.

          SolarWinds is a very powerful tool that can scan the client network or any network and get appropriate results on whether which server is down, which component is down, or which network component is not working. In the past, we integrated SolarWinds and whenever any network component went down, our integration created an incident in ServiceNow immediately.

          SolarWinds is much more than a monitoring tool. They have database offerings also, but I know it as a monitoring tool and it was very powerful.

          Device monitoring and server monitoring are what we work with. That's what I know about it.

          What is most valuable?

          Collaboration and Teams channels are the most powerful tools that help us organize our day-to-day activities and really help us improve our business and add business value.

          Collaboration is the key to address any gap either in enterprise processes or technological innovation. Microsoft Teams helps us to effectively collaborate and communicate, which helps us achieve our objectives.

          We can trust Microsoft for security. All our business documents are parked on the Office 365 cloud network. We can be secure and should not worry much about security because we trust Microsoft for the security of our data.

          In the context of security of our data, the first point is collaboration and coordination to optimize our business, the second is security, and the third thing is that it's a wonderful user-friendly experience.

          What needs improvement?

          It is already a very matured product, but there is always scope for improvement. Effective use of all products can be improvised with the use of AI, machine learning, and deep learning.

          Microsoft is in the AI arena, so products can be improved in the coming time, and we can expect that.

          For how long have I used the solution?

          I did that integration four or five years back and there have been already a lot of new features added. Currently, I can only talk about the older implementation.

          What do I think about the stability of the solution?

          I rarely get any issues, but occasionally when issues occurred, they were resolved early by the Office 365 internal team. We never had to reach Microsoft, but I believe they have a very powerful support team, and I don't have any doubt or concern over that.

          What do I think about the scalability of the solution?

          Right now, I cannot comment on scalability issues.

          How are customer service and support?

          The cost is justified because the product is wonderful.

          How would you rate customer service and support?

          Positive

          What's my experience with pricing, setup cost, and licensing?

          Price may be a factor, but our organization is too big. I am not involved in any costing because my level is just senior architect. As our organization is big, we can afford it easily. For big organizations, cost is not an issue, but for smaller organizations or mid-size organizations, cost may be an issue. It may be costly.

          What other advice do I have?

          Office 365 is the main tool we are using for our day-to-day operations. Office 365 provides a very good experience.

          We are using many tools and apps of Office 365, primarily Teams, Outlook, and SharePoint.

          Microsoft is in the AI arena, so products can be improved in the coming time.

          I rate this solution nine to nine and a half out of ten.

          Which deployment model are you using for this solution?

          [Answer to 'Which deployment model are you using for this solution?' from the text]

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          [Answer to 'If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?' from the text]
          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: May 13, 2025
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          React Native Team Lead at a non-tech company with 11-50 employees
          Real User
          Top 20
          Oct 4, 2025
          Enable seamless integration across platforms and suggest enhanced collaboration options
          Pros and Cons
          • "The most valuable features of Office 365 include its ecosystem integration capabilities, allowing for seamless usage across different platforms."

            What is our primary use case?

            I primarily use Office 365 for handling documents and spreadsheets. In my daily work, however, I am not a frequent user of office applications as I am more of a developer. We mainly use Google for collaboration and other tools like Notion, Miro, and Figma.

            What is most valuable?

            The most valuable features of Office 365 include its ecosystem integration capabilities, allowing for seamless usage across different platforms. The default settings work well for more than a decade, which is a testament to its user-friendly design. I also find the autosave and backup features, such as saving to iCloud and local storage, very useful. Although I use only formulas in Excel for basic calculations, this feature also provides time-saving benefits.

            What needs improvement?

            I do not have any specific complaints about Office 365, such as downtime, stability issues, or technical errors. I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.

            For how long have I used the solution?

            I have worked with Microsoft Office and its suite for over twenty years

            What do I think about the stability of the solution?

            I have not experienced downtime, stability issues, or data loss when using Office 365. It is a reliable solution.

            How are customer service and support?

            I have never contacted customer support for Office 365, so I can't provide feedback on their services.

            How would you rate customer service and support?

            Positive

            How was the initial setup?

            The initial setup of Office 365 was straightforward and did not present any challenges. The default settings have been satisfactory.

            What other advice do I have?

            I rate Office 365 seven out of ten. I emphasize the integration capabilities of Office 365, though other applications like Notion, Confluence, and various Google tools are also important in my workflow. Overall, I would rate the solution a seven out of ten.

            Which deployment model are you using for this solution?

            Hybrid Cloud

            If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

            Other
            Disclosure: My company does not have a business relationship with this vendor other than being a customer.
            Last updated: Oct 4, 2025
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            reviewer2705556 - PeerSpot reviewer
            Talent Development Advisor at a engineering company with 1,001-5,000 employees
            Real User
            Top 20
            May 21, 2025
            Collaboration and remote work improve with user-friendly tools and security satisfaction
            Pros and Cons
            • "The ability to work with people remotely, collaborate online, and share files are the main benefits I receive from Office 365."

              What is our primary use case?

              The main applications including Outlook, Word, Excel, and SharePoint are my daily use cases with Office 365.

              A lot of the features help us create more work, but Outlook is most helpful for me because I'm a remote worker, along with Teams.

              The main benefit I receive from Office 365 is the ability to work with people remotely, so it's nice to collaborate online and share files that we might be working on together.

              What is most valuable?

              Outlook, Word, Excel, and SharePoint are valuable features in Office 365 that I use daily.

              Many features help us create more work efficiently, with Outlook being particularly helpful for remote work, alongside Teams.

              The ability to work with people remotely, collaborate online, and share files are the main benefits I receive from Office 365.

              What needs improvement?

              There is not much I would improve for Office 365, though fewer updates would be nice.

              I probably have many improvements I'd want to see, but nothing specific comes to mind.

              For how long have I used the solution?

              I have been working with Office 365 since its adoption when it moved over.

              What was my experience with deployment of the solution?

              I am not involved in the setup process for Office 365; we just get it deployed, and I don't know what issues the HR side has.

              What do I think about the stability of the solution?

              I would rate the stability of Office 365 at around eight out of ten.

              What do I think about the scalability of the solution?

              I would rate the scalability of Office 365 at ten out of ten.

              How are customer service and support?

              I haven't contacted tech support from Microsoft personally; I notice really no complaints inside the system.

              Which solution did I use previously and why did I switch?

              I have been an Office user for about 20 years, and the last application I used was Lotus Notes.

              How was the initial setup?

              I am not involved in the setup process for Office 365; we just get it deployed.

              What about the implementation team?

              The tech team primarily works with the implementation.

              Which other solutions did I evaluate?

              I did some research on PeerSpot about comparison between Cornerstone and LinkedIn Learning.

              I have been an Office user for about 20 years, and the last application I used was Lotus Notes.

              What other advice do I have?

              AI integration with Office 365 is currently under test in our organization.

              We don't have many app integrations with Office 365, but it's something we're certainly looking at.

              My name is Adam Stevenson, and I work for Stantec as a talent development advisor. My email is adam.stevenson@stantec.co.uk.

              I am a real user of Microsoft products, not a partner, and I would prefer my opinion about Office 365 to be anonymous on the platform.

              I am working with both Cornerstone and LinkedIn Learning because I'm working with HR tools and employee involving solutions, and needed research for a presentation.

              I couldn't specify which cloud we are using for the deployment of Office 365.

              I would rate Office 365 a 9 out of 10 for all products overall.

              I am totally satisfied with the security part of Microsoft for that software.

              Which deployment model are you using for this solution?

              Hybrid Cloud

              If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

              Other
              Disclosure: My company does not have a business relationship with this vendor other than being a customer.
              Last updated: May 21, 2025
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              head of data analysis team at a financial services firm with 10,001+ employees
              Real User
              Top 20
              May 16, 2025
              Efficient data analysis and seamless integration improve productivity
              Pros and Cons
              • "The pivot table feature is most valuable because it helps me understand large volumes of data in a very short time."

                What is our primary use case?

                We use Office 365, specifically Excel, Word, PowerPoint, and Google Forms. These tools are used for pivot tables, data analysis, and data maintenance. Our team of 15 members all uses Office 365 to maintain and analyze data.

                What is most valuable?

                The pivot table feature is most valuable because it helps me understand large volumes of data in a very short time.

                The integration with AI will help explore new features of Office 365. Currently, the AI integration is not good and not user-friendly.

                Time savings is another valuable feature. Cost savings depend upon the scalability of the business.

                What needs improvement?

                The regression modules which help with regression analysis are the most difficult to use.

                For how long have I used the solution?

                We have been using the solution for three to four years.

                What was my experience with deployment of the solution?

                We did not find any difficulties integrating Office 365.

                What do I think about the stability of the solution?

                We have experienced stability issues.

                How are customer service and support?

                We have utilized customer service.

                How would you rate customer service and support?

                Positive

                Which solution did I use previously and why did I switch?

                I have used Office 365 from day one, including for personal use.

                How was the initial setup?

                The setup took a few hours, not just 30 minutes to complete.

                Which other solutions did I evaluate?

                We have not considered different solutions.

                What other advice do I have?

                I would recommend Office 365 to my colleagues and friends who work in this field.

                The solution is particularly useful for pivot tables, data analysis, and maintaining data.

                On a scale of one to ten, I rate this solution a ten.

                Which deployment model are you using for this solution?

                On-premises
                Disclosure: My company does not have a business relationship with this vendor other than being a customer.
                Last updated: May 16, 2025
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                reviewer2592429 - PeerSpot reviewer
                Manager, Information Technology Services at a manufacturing company with 1,001-5,000 employees
                Real User
                Top 20
                May 14, 2025
                Enabling seamless work on the go and easy access to files with strong productivity features
                Pros and Cons
                • "Especially now with Office 365, you can access your files always on the go—you do not have to use your laptop or connect to the company network, and as long as you have a device, even a mobile device, you can actually use it and access your emails."

                  What is our primary use case?

                  My use case for Office 365 is because it is most suited to our environment. Most companies in Singapore use Office 365 because it is easier to use, and most people have grown with Microsoft solutions from the start. The solution has evolved to Office 365 because it is easier to use and seamless. Especially now with Office 365, you can access your files always on the go. You do not have to use your laptop or connect to the company network. As long as you have a device, even a mobile device, you can actually use it and access your emails.

                  What is most valuable?

                  I am currently focusing on productivity and have started using Microsoft Planner. I have had issues with time management because we are dealing with end user support, meetings, projects, and ad hoc activities. Sometimes, it is difficult to track via email and using tasks. I researched online for the easiest way to manage this without paying, which led me to discover Microsoft Planner.

                  Teams is quite effective because it has tremendously improved in terms of video conferencing and integration. You can use it to call an outside number, making it easier to interact within your company and call mobile phones via Teams. With the implementation of online federation, you can contact or add contacts that are not within the same tenant, making communication easier.

                  What needs improvement?

                  What I would suggest Microsoft improve is creating a one-stop shop where you can see everything in a single pane of glass. For example, in Microsoft Intune, you have to access the Entra ID separately, and you have to access Microsoft Intune separately. Although these features are available on one website, if they could create a seamless integration to see everything in a single pane of glass, it would be more efficient. I believe they are working on this already or have plans to implement it.

                  What do I think about the stability of the solution?

                  I would rate the stability of Office 365 as nine. I have been working in IT for about 15 years and we have experienced crashes on the solution, especially with Outlook and the Office 365 suite. Overall, it is quite stable.

                  What do I think about the scalability of the solution?

                  I would rate the scalability of this solution as eight out of ten. Now many applications are using SaaS, and when Microsoft developed Office 365, it was a huge step for SaaS solutions, especially during COVID. If we were using on-premise solutions, it would have been difficult for users to work from home, as they would need to install desktop applications to access Outlook and other Office applications. With the integration of Office 365, when you access your files, you do not need to log into your laptop. If you are outside, you can simply access your phone, open your email, and open PowerPoint easily.

                  How are customer service and support?

                  I seldom contact Microsoft regarding technical issues, but when I have, they have been quite helpful. Sometimes you have to wait for a while. If they could improve their response time, it would be better. Normally in IT infrastructure, you can have 24/7 ticket prioritization. Perhaps to them our issue may not be P1. However, as a customer, they need to understand it is very important for us to resolve issues, especially if it involves our VIP users. I would rate their technical support as seven, based on my experience.

                  How would you rate customer service and support?

                  Neutral

                  Which solution did I use previously and why did I switch?

                  I used another solution before Office 365 a very long time ago. We used Lotus Notes in our previous company.

                  What other advice do I have?

                  Based on my experience, I would recommend Office 365 to other people, even to my family. During the COVID period, my sisters and their children had to do schooling at home because they could not go out. At that time, I purchased the family Office 365 so I could share with them, which made things easier. I give Office 365 a rating of 10 out of 10.

                  Disclosure: My company does not have a business relationship with this vendor other than being a customer.
                  Last updated: May 14, 2025
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                  Buyer's Guide
                  Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
                  Updated: January 2026
                  Buyer's Guide
                  Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.