Name: Office 365
Brand: Microsoft
Rating: 4.3 (153 reviews)

Strategy Manager at InPpost

May 4, 2025

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AI features boost productivity but discovering Excel functionalities poses challenges

Pros and Cons

"The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI."
"The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI."

"Sometimes with Excel, if different Excel files are related and access to one is unavailable, the Excel file in use may collapse."

What is our primary use case?

I use Microsoft 365 for the office package and Teams for calls and meetings. With Microsoft 365, I use applications like Excel, Word, and PowerPoint.

What is most valuable?

The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI. It can increase efficiency, for instance, by enabling automated summaries in Word documents for different roles. This provides significant time savings and boosts productivity overall.

What needs improvement?

There could be an easier way to find features in Excel. For example, implementing formulas could be made simpler by improving feature discoverability.

For how long have I used the solution?

I have been using Microsoft 365 for three years.

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What do I think about the stability of the solution?

Sometimes with Excel, if different Excel files are related and access to one is unavailable, the Excel file in use may collapse. This means some data cannot be seen, which is a stability issue.

How are customer service and support?

I have never contacted Microsoft's support because my company's IT team handles any issues I face.

Which solution did I use previously and why did I switch?

I only work with Microsoft tools.

What's my experience with pricing, setup cost, and licensing?

I find Microsoft 365 to be cost-effective, and it offers good value for the price paid.

What other advice do I have?

I would rate Microsoft 365 a seven out of ten. I would rate Office 365 a seven out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

VijaySarade

Software Engineer at Varian Medical Systems, Inc.

Apr 15, 2025

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Enhanced productivity with a variety of tools and automatic updates

Pros and Cons

"Office 365 has many new features compared to previous versions, such as updated graphs and PowerPoint templates, and it is mostly updated automatically, reducing the need for manual updates."
"Office 365 has many new features compared to previous versions, such as updated graphs and PowerPoint templates, and the solution is mostly updated automatically, reducing the need for manual updates."

"From a performance point of view, Office 365 can be too slow, especially when used intensively, and it consumes too much memory, causing other applications to underperform."

What is our primary use case?

I primarily use Office 365 for emailing and utilizing tools like Word and PowerPoint.

What is most valuable?

Office 365 has many new features compared to previous versions, such as updated graphs and PowerPoint templates. The solution is mostly updated automatically. There are some automatic updates, reducing the need for manual updates. I have been using Office 365 for more than two or three years. Overall, it offers a range of tools useful for productivity, including Word, PowerPoint, and other features.

What needs improvement?

From a performance point of view, Office 365 can be too slow, especially when used intensively. It consumes too much memory, causing other applications to underperform. Technical support could also be better. I have previously raised many tickets regarding issues with Microsoft tools and experienced delayed responses.

For how long have I used the solution?

I have been using Office 365 for more than two or three years.

What do I think about the stability of the solution?

Performance could be better. It is the main concern regarding stability.

What do I think about the scalability of the solution?

Office 365 has a mixed scalability. It is not highly scalable, but there are no severe restrictions either. It does have some limitations when scaling.

How are customer service and support?

Customer service could be improved. While I have raised many tickets on Microsoft tools, the response has been delayed. I would rate it five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Office 365 is not very difficult to implement. One person can handle it. The maintenance is not frequently needed.

What about the implementation team?

One person can handle the initial setup and maintenance.

What was our ROI?

The solution might provide 30 to 40 percent savings.

What other advice do I have?

The overall rating for Office 365 is eight out of ten. My main concerns include performance, support, and the desire for more integration with GitHub and AI features. Additional AI integrations would be beneficial. These could include AI for summaries or integrations with platforms like GitHub.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Office 365

April 2026

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FlowSec Ltd.

CCC at FlowSec

Oct 4, 2025

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Comprehensive suite improves productivity and functionality

Pros and Cons

"Office 365 is essential to our business operations; it has improved productivity and functionality by providing all necessary tools in one suite."

What is our primary use case?

We primarily use Office 365 for presentations, Excel, Outlook, and the entire suite.

What is most valuable?

The most valuable features of Office 365 are its comprehensive suite of tools, including presentation, Excel, Outlook, and the entire suite. All features are helpful, which enhances our overall workflow. Office 365 is essential to our business operations. It has improved productivity and functionality by providing all necessary tools in one suite.

What needs improvement?

I have not thought about improvements. It is quite difficult for me to provide detailed suggestions. I haven't faced any significant stability issues or technical errors, and I am satisfied with the current features.

For how long have I used the solution?

I have been working with Office 365 for quite a long time, more than a few years.

What do I think about the stability of the solution?

My experience with Office 365's stability is wonderful.

How are customer service and support?

I have never contacted Microsoft support myself. Someone from our IT department or support team might have done it, but not myself.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have always used Office 365 and have not tried anything else.

How was the initial setup?

I was not part of the initial setup process. It was handled by someone from the support team, and it took only a couple of minutes.

What about the implementation team?

The setup was performed by someone from our support team.

Which other solutions did I evaluate?

I have not evaluated other solutions. Office 365 is what I am used to working with.

What other advice do I have?

I would rate Office 365 a ten out of ten because I have no problems with it. I do recommend Office 365 to others. I would rate the overall solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Oct 4, 2025

Sai Mithrravasu Thotacharla

Analyst at a university with 1,001-5,000 employees

Apr 29, 2025

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Online collaboration improves coordination for educational tasks

Pros and Cons

"Teams is really helpful because my university uses Microsoft Outlook, and integrating with Teams and coordinating with my team members is very useful."
"The recent addition of having the online version of Microsoft Word is really good, as it now closely resembles Google Docs, and the connection with the sheets and integration with Teams for coordinating with my team members is also very useful."

"Regarding improvement, in Microsoft Word, I suggest addressing the difference in page length between the offline and online versions."

What is our primary use case?

I use Office 365 for making documents and PowerPoints. This was primarily during my college days and continued after I graduated with my Master's. I am still in the education industry, so the use hasn't changed significantly.

What is most valuable?

The recent addition of having the online version of Microsoft Word is really good. It used to be not as effective, but now it closely resembles Google Docs. The connection with the sheets is also a valuable feature. Teams is really helpful because my university uses Microsoft Outlook. Integrating with Teams and coordinating with my team members is very useful.

What needs improvement?

Regarding improvement, in Microsoft Word, I suggest addressing the difference in page length between the offline and online versions. When I download and open a document on Windows, it may show as a one-page document. However, the spacing might differ online, and I often need to re-edit to ensure it appears as one page online.

For how long have I used the solution?

I have used Office 365 for about seven to eight years, starting from my college days.

What was my experience with deployment of the solution?

There were no issues during the deployment. It is pretty straightforward.

What do I think about the stability of the solution?

It is a stable solution. It's the most efficient thing.

What do I think about the scalability of the solution?

Office 365 is widely used, so it has good scalability.

How are customer service and support?

I have never tried to interact with customer service or technical support, so I have no idea about it.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used Google Docs and other Google applications back when I was in my home country. I am currently using Microsoft Office 365 because my peers are using the same.

How was the initial setup?

The initial setup is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing seems decent. I'm currently using a free version provided by my university. I am not familiar with the paid version cost, but the product seems good, and it’s okay to pay.

Which other solutions did I evaluate?

For documentation purposes, I used Google Docs along with Microsoft Office. For spreadsheets, I had a different experience between Google Sheets and Excel. Google is slightly easier, while Excel offers better automation tools.

What other advice do I have?

I would recommend Office 365 to businesses, especially those using Outlook and Teams heavily. If they are using Outlook and Teams a lot, then they definitely have to have Office 365. I rate the overall solution an 8 out of 10.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Maheen Mehmood

HR Intern at Pakistan State Oil Company Ltd

Apr 28, 2025

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Boosts productivity by supporting day-to-day operations and data analysis in the mining industry

Pros and Cons

"Office 365 enhances productivity in the mining industry by aiding with data analysis; it is crucial for daily activities, providing support in making reports, presentations, and conducting data analysis."
"Office 365 enhances productivity in the mining industry by aiding with data analysis, and it is crucial for daily activities, providing support in making reports, presentations, and conducting data analysis."

What is our primary use case?

I use Office 365 for various tasks, ranging from Excel to PowerPoint, utilizing all applications of Office 365 in different capacities within the mining industry. It helps with tasks such as data analysis and is an essential tool for day-to-day operations.

What is most valuable?

Office 365 enhances productivity in the mining industry by aiding with data analysis. It is crucial for daily activities, providing support in making reports, presentations, and conducting data analysis. It is indispensable for multiple operations, ensuring that office work can be completed efficiently.

What needs improvement?

I would like there to be a feature where Office 365 can be linked with ChatGPT or Gemini to enhance our current setup. The introduction of AI features providing prompts is helpful.

For how long have I used the solution?

I have been using Office 365 for more than five years.

What do I think about the stability of the solution?

I have not experienced any downtimes or stability issues with Office 365.

What do I think about the scalability of the solution?

I find Office 365 to be scalable when adding additional resources.

How are customer service and support?

There is another team responsible for handling technical issues and tech support, so I do not have direct experience with it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

While we also use Google Sheets, I prefer Microsoft products. Excel is easier to use compared to Google Sheets because I am accustomed to how formulas work and can apply macros easily.

How was the initial setup?

I was not involved in the initial setup process as it was handled by the IT team.

What about the implementation team?

The setup of Office 365 was conducted by another team, specifically the IT team.

Which other solutions did I evaluate?

Apart from Office 365, we have worked with Google Sheets.

What other advice do I have?

I rate Office 365 as nine out of ten. Based on my experience, I would recommend Office 365 to others because it is a necessary tool for us and supports various operations daily.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Patrick Posch

Head Of IT / Erp System at Innerio Heat Exchanger GmbH

Apr 14, 2025

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Collaborative capabilities improve productivity and secure document sharing

Pros and Cons

"One of the most valuable features of Office 365 is the collaboration capability; multiple employees can work on the same document at the same time, which enhances productivity."
"One of the most valuable features of Office 365 is the collaboration capability; multiple employees can work on the same document at the same time, which enhances productivity."

"I think it would be better if Office 365 enhanced communication about update policies."

What is our primary use case?

We utilize all the business features like sending emails with Outlook, receiving documents, and providing information with Word. We also handle smaller databases and export and calculate spreadsheets in Excel. Additionally, we use Microsoft Forms for surveys and Power Automate, Power Workflow, and Power Apps on the Microsoft 365 cloud.

What is most valuable?

One of the most valuable features of Office 365 is the collaboration capability. Multiple employees can work on the same document at the same time, which enhances productivity. This collaboration definitely impacts our efficiency positively and helps in secure document sharing and communication between companies.

What needs improvement?

I think it would be better if Office 365 enhanced communication about update policies. Providing the possibility to delay or skip updates would also be beneficial.

For how long have I used the solution?

We have been using Office 365 since 2015, considering our history before migrating to Inario. Our company itself has used it since May 2021. Overall, we have been using it for about nine years.

What was my experience with deployment of the solution?

The deployment time varies depending on company size. For smaller companies, it takes a few hours, but with larger, multi-location companies, it can take two weeks or more due to the need for more configurations and security compliance.

What do I think about the stability of the solution?

The stability of Office 365 is quite satisfactory. Occasionally, there are minor issues, but nothing very noticeable.

What do I think about the scalability of the solution?

Scalability is straightforward. Licenses are purchased and allocated via Entra, and users are ready to go. Scaling is quite easy, and I would rate it a nine out of ten.

How was the initial setup?

The initial setup is quite easy for normal business use, which I would rate as a nine. However, on the administrative side, more time is needed to configure and check compliance.

What's my experience with pricing, setup cost, and licensing?

The pricing for Office 365 is reasonable, though slightly reducing the cost by ten percent would be welcome.

What other advice do I have?

The collaboration with other companies through Office 365 allows for secure document sharing and access to another company’s data once compliance is met and access is approved. The overall rating for Office 365 is nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Hari Krishna Boddala

Vice President at Fluentgrid

Apr 14, 2025

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Collaboration and productivity have improved through effective use of standard tools

Pros and Cons

"Office 365 improves productivity and collaboration."
"Office 365 improves productivity and collaboration."

What is our primary use case?

We are using Office 365 for collaboration, their mail services for communication, and the Office 365 suite for fulfilling all client requirements.

What is most valuable?

The effective collaboration within our management through Teams is beneficial. Even though email is standard, Teams has significantly helped with collaboration. The tools such as Word, PowerPoint, and Excel assist in documentation and presentations. Office 365 improves productivity and collaboration.

What needs improvement?

PowerPoint could have more features to assist users in design. AI features within Word and Excel could be improved as well. Enhancements to AI-based summarization in Teams would be beneficial.

For how long have I used the solution?

We have been dealing with Office 365 for a long time.

What do I think about the stability of the solution?

Office 365 is stable. We do not have any issues.

What do I think about the scalability of the solution?

Office 365 is scalable. We started with fewer numbers and have scaled up as needed.

How are customer service and support?

Our Technology Services team coordinates with Microsoft for ticket resolutions. Personally, I haven't dealt with tech support.

How would you rate customer service and support?

Neutral

What was our ROI?

We see value for money in improving productivity and collaboration.

What's my experience with pricing, setup cost, and licensing?

I am not part of the cost management. The cost is handled by the admin team, and I do not have insights into it.

What other advice do I have?

I would rate my overall experience with Office 365 as 8 out of 10. I would recommend Office 365 for its capabilities in handling collaboration, secure document sharing, and using standard tools like Word, PowerPoint, and Excel for documentation and presentations.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Krishna R

DGM. Technical Security at a tech services company with 10,001+ employees

May 2, 2025

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Emails and teamwork have enhanced productivity through effective calendaring and collaboration

Pros and Cons

"Office 365 is a reliable and feature-rich platform. To fully benefit from it, users need to explore its various tools, which enhance productivity."
"Office 365 is a reliable and feature-rich platform and, to fully benefit from it, users need to explore its various tools, which enhance productivity."

"Compared to other solutions, it may be perceived as expensive, though the decision was made at a corporate level."

What is our primary use case?

Our main use case for Office 365 is its use for emails and Teams meetings. We have integrated our Active Directory, specifically through Active Directory Federation Services (ADFS).

What is most valuable?

The most valuable features of Office 365 for our team include email and Teams. We use calendaring, which plays an essential role in our productivity. Additionally, Microsoft Intune is a part of our usage, albeit it's not directly linked to Office 365. Another beneficial aspect is the integration of selectively using Copilot with Office 365.

What needs improvement?

I would suggest the inclusion of a data insights feature. In the past, there was a digest that provided insights into time distribution in emails and company mail, such as whom I communicate with most. There should be more relevant insights on the collaboration platform. It would be helpful to have an archive or a dashboard showing how much time is spent on collaborations or meetings.

For how long have I used the solution?

I have been working with Office 365 for more than five years.

What do I think about the stability of the solution?

We have not faced any significant downtime. There was an outage about three years ago, but it was resolved quickly and was widely reported. Overall, Office 365 is pretty stable.

What do I think about the scalability of the solution?

Office 365 is very scalable for our company. I would rate it ten out of ten for scalability.

Which solution did I use previously and why did I switch?

I have used Gmail in a previous company, but now I am used to Microsoft tools and prefer them.

How was the initial setup?

I was not part of the initial setup process, but the onboarding and engagement process for new recruits has been smooth.

What's my experience with pricing, setup cost, and licensing?

Pricing is determined by our company's policy to align with Microsoft. Compared to other solutions, it may be perceived as expensive, though the decision was made at a corporate level.

Which other solutions did I evaluate?

I have used Google tools before, specifically Gmail, in another company.

What other advice do I have?

Office 365 is a reliable and feature-rich platform. To fully benefit from it, users need to explore its various tools, which enhance productivity. It would be helpful to have a popup or widget providing training tips or news about features, like what used to appear for Windows products. I would rate the overall solution an 8 out of 10.