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Presales engineer at G-Core Labs S.A.
Real User
Top 20
Apr 25, 2025
Intuitive interface offers seamless access and collaboration across devices
Pros and Cons
  • "Office 365 is popular and easy to use due to its intuitive interface, and the collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones."
  • "Office 365 is popular and easy to use due to its intuitive interface, and the collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones."
  • "Office 365 can be too heavy at times."

What is our primary use case?

Our company uses Office 365 for almost all operations, including Office, PowerPoint, Excel, Word, and collaboration with Teams.

What is most valuable?

Office 365 is popular and easy to use due to its intuitive interface. The collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones. It is very efficient and helpful for most people.

What needs improvement?

Office 365 can be too heavy at times. I have had issues with Teams, such as experiencing many blue screens two months ago.

For how long have I used the solution?

I have been using Office 365 for at least five years.
Buyer's Guide
Office 365
April 2026
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What do I think about the stability of the solution?

I encountered connectivity issues specifically with Teams, which affected stability.

What do I think about the scalability of the solution?

Office 365 is clear enough for scaling out, especially with SharePoint.

How are customer service and support?

I have never interacted directly with Microsoft support, as I often rely on internet resources or colleagues for troubleshooting.

How was the initial setup?

The installation of Office 365 is very easy.

What's my experience with pricing, setup cost, and licensing?

Office 365 might seem expensive, but it is valuable and efficient for our customers. The experience gained is significant for saving time.

Which other solutions did I evaluate?

We also use tools like Teams and have used Skype and Office 365. Sometimes, we work with GitLab and Teradata.

What other advice do I have?

I rate my overall experience with Office 365 as an eight out of ten. Microsoft products are beneficial and help save time due to their efficiency. I rate the overall solution an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2695527 - PeerSpot reviewer
IT Team Manager at a educational organization with 51-200 employees
Real User
Top 20
Apr 17, 2025
Collaboration and productivity have improved with secure document sharing and team communication
Pros and Cons
  • "Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions."
  • "Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions."
  • "The language feature in Copilot for Arabic specifically needs more machine learning enhancement, and the tables in Microsoft Word need to be more flexible, similar to those in Microsoft Excel."

What is our primary use case?

I utilize the product in multiple ways. I am using SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook.

What is most valuable?

Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions. The Outlook calendar simplifies meetings, and Teams improves communication. The uniqueness of working on the same file together is valuable as it prevents missing any information, and encryption and multi-factor authentication are crucial for security.

What needs improvement?

The language feature in Copilot for Arabic specifically needs more machine learning enhancement, and the tables in Microsoft Word need to be more flexible, similar to those in Microsoft Excel.

For how long have I used the solution?

I have been using Office 365 for about two to three years.

What do I think about the stability of the solution?

The stability is very high.

What do I think about the scalability of the solution?

Office 365 is very scalable.

How are customer service and support?

From one to ten, I rate Microsoft technical support as an eight.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup went very smoothly and very fast.

What's my experience with pricing, setup cost, and licensing?

As we are an educational organization, we think we have a very big discount, but I do not know the price.

Which other solutions did I evaluate?

During the conversation, Google is mentioned as a competitor.

What other advice do I have?

I rate Office 365 as a ten for teamwork and a nine for overall work. I suggest providing advice to someone from Mars if they decide to use Office 365. I rate the overall solution as a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Office 365
April 2026
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,915 professionals have used our research since 2012.
reviewer2691201 - PeerSpot reviewer
Construction Contracts Administration Chief at a government with 501-1,000 employees
Real User
Top 10
Apr 14, 2025
Document sharing and cloud access simplify remote work
Pros and Cons
  • "Office 365's most valuable features include its cloud storage and the ability to have the same document accessible on multiple devices."
  • "Office 365's most valuable features include its cloud storage and the ability to have the same document accessible on multiple devices."
  • "There is not a significant return on investment for personal use."

What is our primary use case?

I use Office 365 for general word processing, data processing, and using its cloud storage.

How has it helped my organization?

Sharing documents has been easier, especially with remote work.

What is most valuable?

Office 365's most valuable features include its cloud storage and the ability to have the same document accessible on multiple devices. Sharing documents has been easier, especially with remote work.

What needs improvement?

It's sometimes challenging to find a file within a team as it's not always intuitive where it might be stored.

For how long have I used the solution?

I have used Office 365 for approximately ten years.

What do I think about the stability of the solution?

It is stable for the most part.

What do I think about the scalability of the solution?

I would rate its scalability as a five, indicating it does what it is designed to do, but there isn’t much room for expansion.

How was the initial setup?

On a scale of one to ten, I would say it is an eight, indicating fairly simple initial setup.

What was our ROI?

There is not a significant return on investment for personal use. However, it might provide some efficiency with time for team use.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the cost at work, but the cost for personal use has increased significantly and feels expensive.

What other advice do I have?

I would recommend Office 365 to others because many people use it, making it easy for users to adapt. Overall, I would rate the solution as a nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2702931 - PeerSpot reviewer
IT Manager at a non-tech company with 11-50 employees
Real User
Top 10
May 7, 2025
We manage Windows platforms and experiment with AI-driven task automation effectively since using this solution
Pros and Cons
  • "Office 365 is comprehensive with its functionalities, and I am not currently missing anything."
  • "Office 365 is comprehensive with its functionalities, and I am not currently missing anything."
  • "Microsoft's technical support is slow when addressing issues directly."

What is our primary use case?

We use Intune to have control over all our Windows units, to enroll packages, update software, and manage all Windows platforms in Denmark and Norway.

What is most valuable?

I use Outlook, Excel, and Word as the primary tools within Office 365. I have used automation and flow to enable a few simple tasks to learn how it works, but I have not enabled them at a high level yet. I am also experimenting with CoPilot in collaboration with AI solutions like ChatGPT.

What needs improvement?

It is difficult for me to access actual experts quickly as Microsoft support is slow.

For how long have I used the solution?

I have been using the Mobile Control platform from Soti since 2016.

How are customer service and support?

Microsoft's technical support is slow when addressing issues directly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Soti, I was not working with any other Enterprise Mobility Management tools.

What's my experience with pricing, setup cost, and licensing?

I was initially using Soti based on a perpetual license, but now I must move to a cloud solution due to changes in the licensing model. Pricing for Intune as an MDM solution is over budget.

Which other solutions did I evaluate?

I am considering 42Gears as a potential option because our local vendor, who understands our business well, has it available on their shelf.

What other advice do I have?

I rate Office 365 a nine out of ten. It is comprehensive with its functionalities, and I am not currently missing anything. I do intend to integrate its automation features at a higher level when possible. Overall, I would give Office 365 a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Enterprise Solutions Architect at InfoCepts
Real User
Top 20
Apr 22, 2025
Collaboration features enhance user interaction and productivity
Pros and Cons
  • "I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time, and its user-friendly interface and consistent workflow across various Microsoft products are particularly notable."
  • "I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time, and its user-friendly interface and consistent workflow across various Microsoft products are particularly notable."

    What is our primary use case?

    I use Office 365 for communication and internal communication within my organization.

    What is most valuable?

    I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time. Its user-friendly interface and consistent workflow across various Microsoft products are particularly notable. Additionally, the collaboration features are valuable.

    What needs improvement?

    Office 365 is not cheap for individual users. It is more affordable when used under an organization.

    For how long have I used the solution?

    I have been using Office 365 in my organization for almost ten years.

    What do I think about the stability of the solution?

    I rate the stability of Office 365 at nine out of ten.

    What do I think about the scalability of the solution?

    I find Office 365 to be quite scalable, rating it between eight and eight and a half out of ten.

    How are customer service and support?

    I have never faced any challenges with technical support because I have not needed to reach out to them. I have resolved issues by searching online.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, I used Microsoft Visual Studio and Azure DevOps, but now I am focusing on Power BI development.

    Which other solutions did I evaluate?

    I am currently focused on Power BI and do not use any other BI solutions like Tableau.

    What other advice do I have?

    I rate Office 365 overall as nine out of ten.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    engineer at Chennai Petroleum Corporation Ltd
    Real User
    Top 20
    Apr 22, 2025
    Increased efficiency in accessing and working on documents quickly
    Pros and Cons
    • "Office 365 allows me to access documents and work on them much quicker, and I find it beneficial as it includes Outlook, which improves my workflow efficiency."
    • "Office 365 allows me to access documents and work on them much quicker, and I find it beneficial as it includes Outlook, which improves my workflow efficiency."
    • "At times, Office 365 closes and restarts by itself."

    What is our primary use case?

    I primarily use Office 365 for presentations, Word documents, and Excel with some macros.

    What is most valuable?

    Office 365 allows me to access documents and work on them much quicker. I find it beneficial as it includes Outlook, which improves my workflow efficiency.

    What needs improvement?

    At times, Office 365 closes and restarts by itself.

    For how long have I used the solution?

    I have been working with Office 365 for the last seven to eight months.

    What was my experience with deployment of the solution?

    I faced challenges during deployment. The authentication process was problematic, especially due to network restrictions in some areas, impacting mobile authentication. Additionally, migrating emails from Lotus and loading archives was time-consuming. Overall, the deployment took nearly a week for many users.

    What do I think about the stability of the solution?

    The stability of Office 365 is mostly fine, but sometimes it closes and restarts unexpectedly.

    How are customer service and support?

    Microsoft support is generally good, but there were one or two instances where issues took longer to resolve.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup posed challenges with authentication, primarily due to network restrictions and migrating emails from Lotus Notes to Outlook.

    What's my experience with pricing, setup cost, and licensing?

    I do not handle the pricing, setup cost, or licensing, so I cannot provide information on this.

    What other advice do I have?

    Overall, I would rate Office 365 as the best because I have not used any other solution, and it meets my needs comfortably. I give it a 10 out of 10.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Patrick Brem - PeerSpot reviewer
    Deputy senior network engineer at a manufacturing company with 201-500 employees
    Real User
    May 11, 2022
    It helps us work with other companies securely
    Pros and Cons
    • "OneNote is the feature I use the most. We also frequently use the Power Apps features."
    • "Office 365 is highly reliable; the company hasn't had any issues so far."
    • "Office 365 could allow for smoother collaboration with other companies, which is the main reason we use it. The B2B connection is something we need, like global adverse lists between two tenants or multiple users. That's what we're missing at the moment."
    • "Office 365 could allow for smoother collaboration with other companies, which is the main reason we use it."

    What is our primary use case?

    We use Office 365 for project management. Around 2,500 people at my company use it.

    How has it helped my organization?

    Office 365 helps us work securely with other companies.

    What is most valuable?

    OneNote is the feature I use the most. We also frequently use the Power Apps features.

    What needs improvement?

    Office 365 could allow for smoother collaboration with other companies, which is the main reason we use it. The B2B connection is something we need, like global adverse lists between two tenants or multiple users. That's what we're missing at the moment.

    For how long have I used the solution?

    I have been using Office 365 since I started work at this company in September last year.

    What do I think about the stability of the solution?

    Office 365 is highly reliable. The company hasn't had any issues so far.

    How are customer service and support?

    Microsoft support is great.

    Which solution did I use previously and why did I switch?

    The company used Nextcloud and WeTransfer in the past, but we switched because Office 365 is an all-in-one solution. However, I think Nextcloud is more usable than Office 365, but it ultimately came down to security. 

    How was the initial setup?

    I wasn't involved with implementing Office 365, but it should be complex when you do it right because 365 is constantly evolving. You have to look at your tenant: Are things new? Are they open? Is it a security risk? What has Microsoft opened? Do I want to let all colleagues access the new features?

    What's my experience with pricing, setup cost, and licensing?

    We have an E3 license, and we pay 15 euros a person. 3,000 euros is a lot per month.

    What other advice do I have?

    I rate Office 365 eight out of 10.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sunil Mehta - PeerSpot reviewer
    Director, Customer Success at SAP
    Real User
    May 4, 2022
    Highly stable, beneficial bundled package, and straightforward implementation
    Pros and Cons
    • "The most valuable feature of Office 365 is that it has many solutions bundled together."
    • "Office 365 helps me do my job, I'm very happy with the products."
    • "Sometimes the configurations of the error troubleshooting are pretty problematic and there are a lot of issues that happen even if you follow the step-by-step guides. They can work on fixing this issue. If there are a lot of issues in your Windows or your Office or anything, you restart your PC and it works. They need to get rid of this need."
    • "Sometimes the configurations of the error troubleshooting are pretty problematic and there are a lot of issues that happen even if you follow the step-by-step guides."

    What is our primary use case?

    I am using Office 365 for emails, presentations, spreadsheets, documents, PDF conversions, creation of PDFs, whiteboarding on the conference calls, OneNote for taking notes, and OneDrive for data storage.

    What is most valuable?

    The most valuable feature of Office 365 is that it has many solutions bundled together.

    What needs improvement?

    Sometimes the configurations of the error troubleshooting are pretty problematic and there are a lot of issues that happen even if you follow the step-by-step guides. They can work on fixing this issue. If there are a lot of issues in your Windows or your Office or anything, you restart your PC and it works. They need to get rid of this need.

    While using Microsoft OneDrive, which is part of Office 365, we use it to store all our data files. At this point in time, OneDrive doesn't support PST files. PST files are for our Outlook data. OneDrive doesn't take backup of the PST files, which is a big setback.

    In the future release, there should be better automation. When you're scheduling a meeting, it should be in an automated way, it should prove us with more information about kind room slots. If there is a travel booking that is coming onto your email, it should go ahead and block your calendar as well in accordance with the times. This is an Outlook-related suggestion. 

    On PowerPoint, there could be more templates that could be added in, which makes your job slightly easier when you're designing something. 

    Excel, I think is a phenomenal solution, the only problem is it becomes very heavy as data increases. If they can work towards compression, that should be helpful.

    For how long have I used the solution?

    I have been using Office 365 since they launched the solution.

    What do I think about the stability of the solution?

    The stability of Office 365 is fantastic.

    What do I think about the scalability of the solution?

    Office 365 is scalable.

    We have 40,000 people using the solution in my organization.

    How are customer service and support?

    We use our internal support for Office 365.

    How was the initial setup?

    Office 365 is very straightforward to implement.

    What's my experience with pricing, setup cost, and licensing?

    There is a license required to use this solution.

    The price of Office 365 is very expensive.

    What other advice do I have?

    I would recommend this solution to others, it is a very good solution.

    I rate Office 365 a nine out of ten because I have faced certain issues, such as the solution crashing. If there are solution issues, it's difficult to resolve and that's the reason why I'm taking that one point away. Office 365t helps me do my job,  I'm very happy with the products.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2026
    Buyer's Guide
    Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.