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reviewer2702931 - PeerSpot reviewer
IT Manager at a non-tech company with 11-50 employees
Real User
Top 10
May 7, 2025
We manage Windows platforms and experiment with AI-driven task automation effectively since using this solution
Pros and Cons
  • "Office 365 is comprehensive with its functionalities, and I am not currently missing anything."
  • "Office 365 is comprehensive with its functionalities, and I am not currently missing anything."
  • "Microsoft's technical support is slow when addressing issues directly."

What is our primary use case?

We use Intune to have control over all our Windows units, to enroll packages, update software, and manage all Windows platforms in Denmark and Norway.

What is most valuable?

I use Outlook, Excel, and Word as the primary tools within Office 365. I have used automation and flow to enable a few simple tasks to learn how it works, but I have not enabled them at a high level yet. I am also experimenting with CoPilot in collaboration with AI solutions like ChatGPT.

What needs improvement?

It is difficult for me to access actual experts quickly as Microsoft support is slow.

For how long have I used the solution?

I have been using the Mobile Control platform from Soti since 2016.
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Office 365
March 2026
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How are customer service and support?

Microsoft's technical support is slow when addressing issues directly.

Which solution did I use previously and why did I switch?

Before using Soti, I was not working with any other Enterprise Mobility Management tools.

What's my experience with pricing, setup cost, and licensing?

I was initially using Soti based on a perpetual license, but now I must move to a cloud solution due to changes in the licensing model. Pricing for Intune as an MDM solution is over budget.

Which other solutions did I evaluate?

I am considering 42Gears as a potential option because our local vendor, who understands our business well, has it available on their shelf.

What other advice do I have?

I rate Office 365 a nine out of ten. It is comprehensive with its functionalities, and I am not currently missing anything. I do intend to integrate its automation features at a higher level when possible. Overall, I would give Office 365 a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal at a tech vendor with 51-200 employees
Real User
Top 20
May 21, 2025
Robust collaboration features improve document sharing and enhance productivity but integrating live collaboration could enhance efficiency
Pros and Cons
  • "Office 365 brings a very strong return on investment through time savings and different efficiencies."
  • "Office 365 brings a very strong return on investment through time savings and different efficiencies."
  • "Office 365 could be improved in areas such as their collaboration functionality."

What is our primary use case?

I use Office 365 to make PowerPoint presentations, Microsoft Word to put together memos, and Excel for building financial models.

What is most valuable?

The most valuable features with Office 365 are Excel's robustness around financial modeling, which is super helpful for my job.

Office 365 brings a very strong return on investment through time savings and different efficiencies. We would never cut it as it is table stakes - it is necessary to operate in our world. The biggest KPI is functionality, specifically the ability to execute the work that needs to be done.

What needs improvement?

Office 365 could be improved in areas such as their collaboration functionality. I have used it before, but being able to work on documents in a cloud-connected manner with co-workers simultaneously would be super helpful. This feature is not available in the version we have.

For how long have I used the solution?

I have approximately 15 years of experience with Office 365.

Which solution did I use previously and why did I switch?

We haven't used a different collaboration tool before this; we've always had Microsoft. We currently have both Microsoft and Google Suite.

Some main differences between Microsoft and Google Suite are that Google is cloud native, enabling collaboration with people working on documents simultaneously. Google Sheets, compared to Excel, is not as robust. You sacrifice some robustness for sharing functionality. The same applies to PowerPoint versus Google Slides, where PowerPoint is much more powerful. The ability to work with others in a cloud native product is the selling point for Google Suite and represents a real benefit.

What other advice do I have?

I would recommend Office 365 to other businesses due to its robustness and functionality.

We haven't been using AI in Office 365 for document management or data analysis because we don't have Copilot, which is their AI feature. It hasn't been integrated into our work.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Office 365
March 2026
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Enterprise Solutions Architect at InfoCepts
Real User
Top 20
Apr 22, 2025
Collaboration features enhance user interaction and productivity
Pros and Cons
  • "I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time, and its user-friendly interface and consistent workflow across various Microsoft products are particularly notable."
  • "I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time, and its user-friendly interface and consistent workflow across various Microsoft products are particularly notable."

    What is our primary use case?

    I use Office 365 for communication and internal communication within my organization.

    What is most valuable?

    I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time. Its user-friendly interface and consistent workflow across various Microsoft products are particularly notable. Additionally, the collaboration features are valuable.

    What needs improvement?

    Office 365 is not cheap for individual users. It is more affordable when used under an organization.

    For how long have I used the solution?

    I have been using Office 365 in my organization for almost ten years.

    What do I think about the stability of the solution?

    I rate the stability of Office 365 at nine out of ten.

    What do I think about the scalability of the solution?

    I find Office 365 to be quite scalable, rating it between eight and eight and a half out of ten.

    How are customer service and support?

    I have never faced any challenges with technical support because I have not needed to reach out to them. I have resolved issues by searching online.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, I used Microsoft Visual Studio and Azure DevOps, but now I am focusing on Power BI development.

    Which other solutions did I evaluate?

    I am currently focused on Power BI and do not use any other BI solutions like Tableau.

    What other advice do I have?

    I rate Office 365 overall as nine out of ten.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    engineer at Chennai Petroleum Corporation Ltd
    Real User
    Top 20
    Apr 22, 2025
    Increased efficiency in accessing and working on documents quickly
    Pros and Cons
    • "Office 365 allows me to access documents and work on them much quicker, and I find it beneficial as it includes Outlook, which improves my workflow efficiency."
    • "Office 365 allows me to access documents and work on them much quicker, and I find it beneficial as it includes Outlook, which improves my workflow efficiency."
    • "At times, Office 365 closes and restarts by itself."

    What is our primary use case?

    I primarily use Office 365 for presentations, Word documents, and Excel with some macros.

    What is most valuable?

    Office 365 allows me to access documents and work on them much quicker. I find it beneficial as it includes Outlook, which improves my workflow efficiency.

    What needs improvement?

    At times, Office 365 closes and restarts by itself.

    For how long have I used the solution?

    I have been working with Office 365 for the last seven to eight months.

    What was my experience with deployment of the solution?

    I faced challenges during deployment. The authentication process was problematic, especially due to network restrictions in some areas, impacting mobile authentication. Additionally, migrating emails from Lotus and loading archives was time-consuming. Overall, the deployment took nearly a week for many users.

    What do I think about the stability of the solution?

    The stability of Office 365 is mostly fine, but sometimes it closes and restarts unexpectedly.

    How are customer service and support?

    Microsoft support is generally good, but there were one or two instances where issues took longer to resolve.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup posed challenges with authentication, primarily due to network restrictions and migrating emails from Lotus Notes to Outlook.

    What's my experience with pricing, setup cost, and licensing?

    I do not handle the pricing, setup cost, or licensing, so I cannot provide information on this.

    What other advice do I have?

    Overall, I would rate Office 365 as the best because I have not used any other solution, and it meets my needs comfortably. I give it a 10 out of 10.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2706465 - PeerSpot reviewer
    Senior Director at a tech services company with 11-50 employees
    Real User
    Top 20
    May 19, 2025
    Boost in productivity and seamless integration enable work efficiency
    Pros and Cons
    • "The most valuable features in Office 365 for me are productivity, as all my productivity requirements are fulfilled, and communication capabilities."
    • "The most valuable features in Office 365 for me are productivity, as all my productivity requirements are fulfilled, and communication capabilities."
    • "I am not satisfied with the integration capabilities of Office 365, as we have not done any integration with third-party vendors."

    What is our primary use case?

    My current use cases for Office 365 include normal Excel, Word, Exchange, and security.

    What is most valuable?

    The most valuable features in Office 365 for me are productivity, as all my productivity requirements are fulfilled, and communication capabilities.

    The main measurable benefit that Office 365 provides to my company is that it serves as our primary productivity tool.

    What needs improvement?

    I am not satisfied with the integration capabilities of Office 365, as we have not done any integration with third-party vendors.

    I would like to see more AI tools in the next version of Office.

    For how long have I used the solution?

    I have been working with Office 365 for more than 10 years.

    How are customer service and support?

    I rate the technical support from Microsoft as seven out of ten, and I have feedback regarding their tech support.

    I would like to improve the quality of services provided by technical support.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    The main competitor for Office 365 is Google, as I have used some of their solutions.

    I prefer to work with Microsoft over Google.

    What other advice do I have?

    I only use Microsoft 365 products and do not use other products from Microsoft such as Visual Studio.

    I sometimes use AI options in Office such as OpenAI or Copilot.

    It doesn't matter what the company size is.

    I can recommend Office 365 to other users.

    I rate Office 365 an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2695395 - PeerSpot reviewer
    IT Specialist at a manufacturing company with 10,001+ employees
    Real User
    Top 20
    Apr 17, 2025
    Transitions to advanced email increases productivity by offering more space for communication and document management
    Pros and Cons
    • "Since transitioning from a simple, normal Outlook to Office 365, there has been an increase in productivity due to the larger amount of space available to handle emails without needing to delete older ones."
    • "Since transitioning from a simple, normal Outlook to Office 365, there has been an increase in productivity due to the larger amount of space available to handle emails without needing to delete older ones."

      What is our primary use case?

      I use Office 365 for communication, specifically for sending emails. I also use SharePoint for official documents, internal communication, and a combination of private and public SharePoint for Teams use. Additionally, I use OneDrive.

      What is most valuable?

      I primarily use Office 365 for email and SharePoint. The email capabilities are very handy to use, with no hidden options, allowing me to use them efficiently at any moment. Since transitioning from a simple, normal Outlook to Office 365, there has been an increase in productivity due to the larger amount of space available to handle emails without needing to delete older ones.

      What needs improvement?

      From my side, I don't see any improvement needed in Office 365. However, there should be more integration of Copilot.

      For how long have I used the solution?

      I have been using Office 365 for more than three years continuously.

      Which solution did I use previously and why did I switch?

      Before, we were using just a simple, normal Outlook. The switch to Office 365 has increased our productivity, primarily due to the larger amount of space available for emails.

      What other advice do I have?

      Everything is going well. On a scale from one to ten, I would rate Office 365 a ten. I would rate the overall product a ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Corporate Strategy Analyst at NetApp
      Real User
      Top 20
      Apr 17, 2025
      Collaboration tools have streamlined our teamwork with real-time and asynchronous editing
      Pros and Cons
      • "The most valuable features of Office 365 for me involve collaboration; my work requires collaboration with multiple people on Excel, PowerPoint, and Word, and we use real-time collaboration as well as asynchronous work, where I can continue from where someone else left off."
      • "The most valuable features of Office 365 for me involve collaboration; my work requires collaboration with multiple people on Excel, PowerPoint, and Word, and we use real-time collaboration as well as asynchronous work, where I can continue from where someone else left off."
      • "One issue I face is that as the file size gets bigger, it takes more time to work through it."

      What is our primary use case?

      I work with Excel, PowerPoint, and Word primarily. My work involves collaboration with multiple people, especially when using these tools.

      What is most valuable?

      The most valuable features of Office 365 for me involve collaboration. My work requires collaboration with multiple people on Excel, PowerPoint, and Word. We use real-time collaboration as well as asynchronous work, where I can continue from where someone else left off. Additionally, automation features like formulas and linkages in Excel save me substantial time, at least forty to fifty percent in certain tasks.

      What needs improvement?

      One issue I face is that as the file size gets bigger, it takes more time to work through it. Improvement in backend processing to make such files run quicker would be helpful.

      For how long have I used the solution?

      I have been working with Office tools for twelve to thirteen years.

      What do I think about the stability of the solution?

      I don't have any complaints about the stability of Office 365.

      How are customer service and support?

      I haven't felt the need to contact Microsoft support, so I haven't interacted with their customer service.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      The setup was straightforward for me because my company has it pre-built.

      What other advice do I have?

      Overall, I would rate this tool at around 8.5 to nine out of ten. I rate the overall solution a nine.
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Technology Specialist at Ideeya technologies
      Reseller
      Top 5
      Apr 14, 2025
      Collaboration and communication thrive with exceptional integrated tools
      Pros and Cons
      • "Office 365 is a good tool for daily tasks and collaborative activities, mainly using Microsoft SharePoint which integrates with other tools to facilitate collaboration such as file sharing among colleagues."
      • "Office 365 is a good tool for daily tasks and collaborative activities, mainly using Microsoft SharePoint which integrates with other tools to facilitate collaboration such as file sharing among colleagues."
      • "There should be RAM optimization related to Teams and desktop applications since they are very RAM hungry."

      What is our primary use case?

      Office 365 is mainly used for communication in meetings and utilizing collaborative tools within my organization.

      What is most valuable?

      Office 365 is a good tool for daily tasks and collaborative activities. We mainly use Microsoft SharePoint, which integrates with other tools to facilitate collaboration such as file sharing among colleagues. Additionally, we use Teams and the email solutions provided within the Office 365 environment. The tool enhances productivity if the team is collaborative, helping us speed up work.

      What needs improvement?

      There should be RAM optimization related to Teams and desktop applications since they are very RAM hungry. Performance optimization should be prioritized to improve efficiency. Additionally, cost optimization should be considered due to the recent price hikes.

      For how long have I used the solution?

      I have been working with Office 365 from 2014 to 2023.

      What do I think about the stability of the solution?

      I haven't faced any challenges with the stability of Office 365. I would rate its stability a nine out of ten.

      What do I think about the scalability of the solution?

      Office 365 is good in terms of scalability. I would rate it between eight and nine.

      How are customer service and support?

      For customer support, I rate it nine out of ten. I have no complaints about the support.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      Setting up Office 365 is very easy. I would rate it nine out of ten for ease of setup. The deployment process depends on the internet connection.

      What's my experience with pricing, setup cost, and licensing?

      The cost of Office 365 has become a bit costlier in the last few years. We manage expenses based on user requirements, but cost optimization should be considered.

      What other advice do I have?

      Office 365 is user-friendly, especially when working with Windows as it collaborates well with tools. I would highly recommend Office 365 to everyone. I rate the overall solution a ten out of ten.

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
      Updated: March 2026
      Buyer's Guide
      Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.