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reviewer1383345 - PeerSpot reviewer
Managing Consultant at a consultancy with 201-500 employees
Consultant
Easy to use with lots of great applications and easy to access from anywhere
Pros and Cons
  • "The solution is quite intuitive and easy to use."
  • "I'm not sure if there are areas of improvement. For us, it's working quite well."

What is most valuable?

I like quite a few of the applications included in the solution, including OneDrive as well as Teams. 

The solution offers all of the Office features, that we have access to and can use whenever we need to. 

The solution can be accessed from anywhere. You don't have to be in the office or at your desktop to use it.

The solution is quite intuitive and easy to use.

What needs improvement?

I'm not sure if there are areas of improvement. For us, it's working quite well.

For how long have I used the solution?

I've been using the solution since the original launch of the product itself. I'm not sure how long it's been. I believe it's been about ten years or so. It may have been since 2011.

What do I think about the stability of the solution?

The stability of the solution is great. We don't have any bugs or glitches. We don't have it freezing on us. It's reliable.

Buyer's Guide
Office 365
May 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
852,780 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability is okay. However, we have such a large organization, and because IT has to enact it, it takes a while to do each one by one. In order to scale, a company simply has to buy more licenses, so, from that perspective, it's easy. 

How are customer service and support?

I never deal with technical support directly. We have an in-house IT department that we go to when we need help or have issues.

For example, iinitially I had some issues with the setup of Office 365 on my mobile. However, it wasn't an Office 365 issue. It was all due to some of the company's internal security policies. Our own IT team procured the licenses, so they dealt with the issue, meaning I never had to actually go back to Microsoft for that or make a call to them.

How was the initial setup?

The initial setup was not complex at all. It was easy for our organization. The implementation is something that is taken care of by the end user's IT team, so I didn't actually handle it myself. Once it's set up, it is easy to use. It's not very difficult; everything is clear. Once you start using it, you'll see it's a very good tool.

What other advice do I have?

We're just a customer. We don't have any business relationship with Microsoft.

We're using the latest version of the solution.

I'd recommend the solution. It's very easy to use and extremely practical. We find it quite useful within our organization.

We don't use any comparable products, so it's hard to rate the solution in comparison to alternative offerings, however, generally, I'd rate the product nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security Specialist at a tech consulting company with 1-10 employees
Consultant
Good for processing data in small volumes, but undocumented functionality leads to unexpected behavior
Pros and Cons
  • "Many of the features in Office 365 are good, but I think Excel is a very good tool."
  • "Using Visual Basic, I have had a lot of trouble with relative paths when programming for Excel, and sometimes it is very difficult to debug programs."

What is our primary use case?

I am a business consultant and have worked in business continuity for about eight years. I work for factories, banks, government, and other organizations. I use different methodologies that depend on the customer's requirements.

I have found that Office 365 is one of the best tools for business continuity, for small companies.

What is most valuable?

Many of the features in Office 365 are good, but I think Excel is a very good tool. Excel is good at processing data in small volumes. 

What needs improvement?

Using Visual Basic, I have had a lot of trouble with relative paths when programming for Excel, and sometimes it is very difficult to debug programs. For example, if the user has their focus on a different sheet, one that you do not expect, then the program begins to behave unexpectedly. This means that you cannot use relative paths, and you have to use absolute paths. Microsoft could issue warnings if you are programming in a way that might have side effects.

There is a problem with the Microsoft Office documentation in terms of undocumented features. When you are programming and there is an undocumented and unexpected behavior in the background, it can be very painful to find the bugs.

For how long have I used the solution?

More than fifteen years.

What do I think about the stability of the solution?

The stability depends on what you expect from the solution. For example, I have had some bad experiences with macros in the cloud version, and I am in the process of figuring out why. Simple macros seem to work well when it comes to storing data in the cloud.

What do I think about the scalability of the solution?

We use Excel to do business continuity for small companies, with perhaps one hundred employees. There are usually four or five people who need to use the tools.

For larger companies, with use other tools because it is easier to manage.

How are customer service and technical support?

We have not dealt with technical support because there are no issues that we could not solve using the knowledge base.

How was the initial setup?

The initial setup is simple. Once you enter your license key it is done. An unskilled person with no IT background can install it.

What other advice do I have?

Microsoft Office is a basic tool in consulting. I have implemented macros, specialized Office tools, and applications for it using Visual Basic. I usually need to design tools for our clients, because I want to give them a really good product. It needs to be more than Excel, alone, because it has to be easy to enter data. There are also calculations that happen in the background, and we do not want the client to be harassed by things that they do not need to know.

The mission of the Office is to do small computations. It is a tool for small documents and spreadsheets, and I think it's perfect for what it's meant to be. On the other hand, there is always something that can be improved.

I would rate this solution a four out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Office 365
May 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
852,780 professionals have used our research since 2012.
PeerSpot user
CEO/Programmer at Tech Elight
Real User
Convert pictures to PDF format with ease
Pros and Cons
  • "Most of the work that seems not to work offline works perfectly with Microsoft Office 2013, like converting a Word document to a PDF file."
  • "The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command."

What is our primary use case?

Our primary use case is for creating files, and typing projects and for converting Word documents to PDF format. 

How has it helped my organization?

Most of the work that seems not to work offline works perfectly with Microsoft Office 2013, like converting a Word document to a PDF file. 

What is most valuable?

The ability to convert Word documents to PDF file is one of the features I love most. Pictures can be pasted into the Word environment and can be converted to PDF. 

What needs improvement?

The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is efficient and effective. 

What do I think about the scalability of the solution?

The scalability is really good. 

How are customer service and technical support?

The technical support are responsive. 

Which solution did I use previously and why did I switch?

We previously used a different version, Office 2007.

How was the initial setup?

The initial setup was not really complex. 

What about the implementation team?

The installation was done in-house. 

What's my experience with pricing, setup cost, and licensing?

The pricing is not really high, but one can get the software with the license key for free. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user861651 - PeerSpot reviewer
IT and Digital Evangelization with 11-50 employees
Real User
Product helps us be more efficient with a standardized way of doing things
Pros and Cons
  • "The technical support is outstanding."
  • "The product helps us be more efficient. It helps us to have a standardized way of doing things."
  • "There are some complexities to the initial setup if you use some of the more advanced features."
  • "It needs improvements around its compatibility with non-Microsoft products."
  • "They should do more testing before product releases."

What is our primary use case?

We are using the cloud-based version. We use it in an office environment and also in a school environment. It is performing great.

How has it helped my organization?

The product helps us be more efficient. It helps us to have a standardized way of doing things. It is very compatible with other companies that we do business with, because they have about a 90% market share in that space. Therefore, it makes it where we can be compatible with the people that we do business with.

What is most valuable?

The whole Office suite of Office products: Word, Publisher, Outlook, etc. are fantastic. The whole suite of products is very good. 

What needs improvement?

  • It needs improvements around its compatibility with non-Microsoft products.
  • They should do more testing before product releases.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

I have not had any problems with the scalability. It has scaled to everything that we have needed.

How are customer service and technical support?

The technical support is outstanding.

Which solution did I use previously and why did I switch?

We switched from the PC-based solution (desktop) to the cloud-based. The cloud-based gave us more opportunities to be more flexible. It is easier to get to when employees are out of the office or at home. They can link in to the product, so it makes it very available.

How was the initial setup?

The initial setup is very straightforward. There are some complexities to it if you use some of the more advanced features, but for the basic install, it is very easy.

What's my experience with pricing, setup cost, and licensing?

The pricing/licensing is easy to manage.

Which other solutions did I evaluate?

There weren't any vendors on our shortlist. We just decided to go to the cloud version. We were already using it in our desktop environments, so there were no competitors.

What other advice do I have?

It is an excellent, stable solution for doing what we do in our business. The product has my highest recommendation.

Most important criteria when selecting a vendor: reliability of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user613581 - PeerSpot reviewer
Systems Engineer at a tech services company with 5,001-10,000 employees
Consultant
Exchange Online and Skype for Business Online are valuable features.

What is most valuable?

Exchange Online: It's the cloud version of Exchange Server and is pretty much easy to use.

Skype for Business Online formerly Lync Online: It's a fully fledged chat cum video conferencing tool. With the integration of Skype and Lync, the tool has now become more useful and helpful.

How has it helped my organization?

There were functionalities of the Lync 2013 client version that were not helpful, like connecting with people outside the organization and having better conferencing abilities. These have now been improved with the involvement of AT&T collaboration with Microsoft Lync. Moreover, Skype for Business Mobile is a more handy tool now.

What needs improvement?

The Skype for Business admin centre could be easier to use.

The Microsoft Intune admin portal still needs some compatibility support to run on all browsers. Presently, it requires IE 11.0 and higher version to work properly.

For how long have I used the solution?

I have been using this product since it's complete launch, which was from March 2013.

What do I think about the stability of the solution?

The 99.99℅ uptime SLA guarantee provided by Microsoft ensures there are no stability related issues.

What do I think about the scalability of the solution?

The tool is cloud-based and is based on Microsoft Azure (IaaS and PaaS). This ensures high scalability and elasticity. I have never had any situation with scalability until now.

How are customer service and technical support?

Regular customer support is good enough for all when there is a problem. Apart from that, the community supports are there as well. I would recommend enterprise users to enroll for Microsoft's Premier support.

Which solution did I use previously and why did I switch?

I have not used other solutions; however, I have assisted other users and administrators to migrate from Google Business Apps to Microsoft's Office 365 Enterprise and Business Premier environment.

How was the initial setup?

The setup is easy and user-friendly. On-screen guided instructions help make the complex process easy to use.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are pay-as-you-go, concept-wise. Plans are available per user per month or per user per year. These are available on Microsoft's website. Users or organizations can choose the plans according to their requirements and budget.

Which other solutions did I evaluate?

Frankly, the features packed by Microsoft and the compatibility with Microsoft operating systems provides you the best options when compared with other options available in market. You may Google or Bing the same for more comparisons.

What other advice do I have?

If you really need to move to cloud, compare all of the options, check your budget and requirements and subscribe to Office 365's trial pack, which is available for 30 days. Feel comfortable with the product.

If you feel that this product serves your requirement for the money you are paying, you may subscribe to Office 365 Enterprise. If in case you feel that this would cost you too much (for small business organizations), you may look for other cloud solutions like Google Business Apps or Google Apps and other cloud-based applications. You may look in Google for other cloud-based solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Consultant at a tech services company
Consultant
​Great impact on project management and team collaboration
Pros and Cons
  • "​Great impact on project management and team collaboration."
  • "The phone VoIP product provides genuine a unified communication solution."
  • "Security is still complex, but the admin console improving."
  • "Constantly evolving with new features, which can be challenging for users."

What is our primary use case?

  • Great set of productivity and collaboration tools
  • Strong security, if properly configured
  • Constantly evolving with new features, which can be challenging for users.

How has it helped my organization?

  • Great impact on project management and team collaboration. 
  • Improved communication and documentation.
  • SharePoint's great platform for controlled document storage and management of digital assets. 
  • The phone VoIP product provides genuine a unified communication solution.

What is most valuable?

  • SharePoint: search, portal pages, collaboration
  • Teams: project management, event management, and section teamworking
  • Phone: VoIP unified communication with Skype for Business across mobile, VOIP handsets, and Teams. Good reporting and good value subscriptions for international calls.

What needs improvement?

Teams still has some shortcomings, however, new features and fixes being rapidly released. Security is still complex, but the admin console improving. 

For how long have I used the solution?

More than five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Trade IT is a Microsoft Partner.
PeerSpot user
PeerSpot user
Senior IT Network Administrator at a tech services company with 1,001-5,000 employees
Consultant
Eliminates server, hardware costs and downtime, new features are available immediately
Pros and Cons
  • "There are no more server and hardware operational costs and downtime, updates, etc. for all the workloads available. Newer features and updates are available immediately. Can be managed from a single web interface. Cloud-based, so same experience for all users, regardless of location."
  • "We have had some connectivity issues."

How has it helped my organization?

No more on-prem Exchange Server, all mail in cloud, no maintenance or server management.

What is most valuable?

  • Exchagne Online
  • Security and compliance
  • Skype for Business
  • Office 365 ProPlus
  • SharePoint Online
  • Yammer
  1. There are no more server and hardware operational costs and downtime, updates, etc. for all the workloads available.
  2. Newer features and updates are available immediately.
  3. Can be managed from a single web interface.
  4. Cloud-based, so same experience for all users, regardless of location.
  5. Licensing, billing, and accounting are available from the management interface.

What needs improvement?

We have had some connectivity issues.

For how long have I used the solution?

Three to five years.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Very good.

Which solution did I use previously and why did I switch?

We previously had an on-prem solution.

How was the initial setup?

Easy.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

I would rate it a 10 out of 10. I'm very satisfied with the product, with Microsoft, and the support provided by the tech. It's very good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CMO at Neusol
Real User
Easy to set up and it integrates well with mobile devices
Pros and Cons
  • "The most valuable feature is the integration between net and mobile devices."
  • "Sometimes the synchronization between the desktop and online is a little bit slow."

What is our primary use case?

Our primary use case for Office 365 is productivity, such as email.

What is most valuable?

The most valuable feature is the integration between net and mobile devices.

What needs improvement?

Sometimes the synchronization between the desktop and online is a little bit slow.

Office 365 would be improved if the CRM integration were better.

For how long have I used the solution?

I have been working with Office 365 for the past five years.

What do I think about the stability of the solution?

We have not experienced any bugs or glitches.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

I have not been in contact with technical support.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

In summary, this is a good product and one that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user