Name: Office 365
Brand: Microsoft
Rating: 4.3 (153 reviews)

reviewer2401911

Industry Offering Head , Energy at a computer software company with 10,001+ employees

Apr 29, 2025

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Collaboration and productivity are boosted by evolving features and AI-enabled tools

Pros and Cons

"The AI-enabled meeting notes feature has significantly improved our productivity."
"The AI-enabled meeting notes feature has significantly improved our productivity."

"Depending on use cases, Office 365 could be improved in terms of scalability."

What is our primary use case?

We are using Office 365 primarily for Teams collaboration and data sharing. This is mostly for meetings, as they are extensively used in our office.

What is most valuable?

The features of Office 365 are continuously evolving, but version control, document control, and various SharePoint features are valuable. We also utilize Power Apps to gather the necessary information from various users. The AI-enabled meeting notes feature has significantly improved our productivity. Teams meetings are an indispensable part of daily work for communication and collaboration.

What needs improvement?

There is no specific area of Office 365 that needs improvement as of now, but it sometimes becomes difficult to find the latest used files. The search functionalities could be improved. Also, the amount of storage available with Power Apps is limited, and more integrations with AI and better search functionalities could enhance its scalability.

For how long have I used the solution?

We have been using Office 365 for approximately four years. It was a rollout in phases, so it has been a while since its adoption.

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What was my experience with deployment of the solution?

I did not personally participate in the deployment process, as it was managed by our IT team.

What do I think about the stability of the solution?

I would rate the stability of Office 365 an eight. Occasionally, there are hiccups, like issues loading Teams, but overall, it is quite stable.

What do I think about the scalability of the solution?

Depending on use cases, Office 365 could be improved in terms of scalability. More AI integrations and improved search functionalities are needed. I would rate its scalability a seven.

How are customer service and support?

I rate the technical support ten out of ten, as I've never needed to reach out for assistance after years of usage.

Which solution did I use previously and why did I switch?

We previously used Skype, but switched to Office 365 for better collaboration, data availability, and accessibility. It's about more than just meetings; it’s about collaboration.

How was the initial setup?

The initial setup experience was somewhere between a seven and an eight. As I didn't undertake the setup myself, I'm basing this on the overall feedback.

What about the implementation team?

Our IT team performed the implementation. It's a large enterprise, so I was not personally involved.

Which other solutions did I evaluate?

I did not evaluate any other options myself. The IT team may have done so.

What other advice do I have?

I rate Office 365 an eight overall. It enables users to access firsthand information they seek. I would definitely recommend it to similar users. The overall product rating is an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer2695884

IT Manager at a real estate/law firm with 1-10 employees

Apr 17, 2025

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Compatibility across organizations facilitates seamless communication and efficient management

Pros and Cons

"The most beneficial aspect of Office 365 for me is its compatibility across companies, ensuring seamless communication and collaboration because the majority of people use the product."
"The most beneficial aspect of Office 365 for me is its compatibility across companies, ensuring seamless communication and collaboration because the majority of people use the product."

"The pricing is not very reasonable as it could benefit from being more flexible."

What is our primary use case?

I use Office 365 as a productivity tool for correspondence, presentations, spreadsheets, and reporting. My team individually utilizes different functionalities depending on their tasks, such as writing correspondence, emails, reports, and doing calculations and spreadsheets.

What is most valuable?

The most beneficial aspect of Office 365 for me is its compatibility across companies, ensuring seamless communication and collaboration because the majority of people use the product. While there may not be anything exceptionally special about it, its widespread use makes it necessary. Furthermore, the ease of managing subscriptions allows flexibility in handling workforce changes, such as reducing the number of subscriptions when headcount is lowered, enabling easier management.

What needs improvement?

I cannot think of any specific features or functionality that needs improvement off the top of my head. Nowadays, the initial setup is much simpler compared to decades ago, though the backend and admin of Office 365 can be daunting. The frequent changes to module names like SharePoint and Exchange Plus can be tough as they make familiar features look different.

For how long have I used the solution?

I have been using Office 365 for more than fifteen to twenty years.

What was my experience with deployment of the solution?

The initial setup of Office 365 is much simpler nowadays compared to previous decades.

What do I think about the stability of the solution?

I have not faced any serious performance or reliability issues with Office 365. Even without an internet connection, I can still work with the tools, except for Outlook, which cannot send emails. Overall, there is no problem.

What do I think about the scalability of the solution?

There have been no limitations or scalability issues with Office 365. If there is any increase, I just subscribe to additional licenses.

How are customer service and support?

I seldom consult Microsoft tech support because it is not clearly stated where support is available, or whether it is free or chargeable. Hence, I generally talk to our vendors for assistance. The issues are not major since Office 365 is primarily a productivity tool.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I started with Google but found it difficult to keep track of both platforms. I moved to a subscription-based model with Office 365 for a single platform to settle everything.

How was the initial setup?

The initial setup is much simpler nowadays compared to the past decades.

What was our ROI?

The flexibility offered by the subscription model enables cost savings when reducing the headcount, as I can easily manage the licenses online. This flexibility is advantageous compared to the traditional way of managing software versions.

What's my experience with pricing, setup cost, and licensing?

The pricing is not very reasonable as it could benefit from being more flexible. Sometimes I want specific features that are only available at the next level of subscription, targeting companies with a few hundred or thousand users when those features should be more widely available.

Which other solutions did I evaluate?

I evaluated Google before switching and found synchronizing email between Outlook and Gmail difficult at first. Early on, Office 365 had just started with cloud services and Gmail was more established.

What other advice do I have?

I would recommend Office 365 because for an environment of our size, there is not much choice. Handling multiple platforms would be a nightmare for us. For a smaller company with just a few employees, Google could work, but for us, having a single platform is preferable. I rate Office 365 around eight or nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Veeramani Nambi

Project Manager at IBM

Apr 25, 2025

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Seamless integration and simplified document sharing enhance productivity

Pros and Cons

"Office 365 has good integration and a more pleasant and organized user interface compared to Box, and it feels like an extension of my computer, making it easier for organizing."
"Office 365 has good integration and a more pleasant and organized user interface compared to Box, and it feels like an extension of my computer, making it easier for organizing."

"When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly."

What is our primary use case?

As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. We use SharePoint effectively to share all documents, and it makes integration very easy with email clients. We use Teams primarily for video conferencing.

What is most valuable?

Office 365 has good integration and a more pleasant and organized user interface compared to Box. It feels like an extension of my computer, making it easier for organizing. As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. It simplifies sharing information.

What needs improvement?

When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly.

For how long have I used the solution?

I have been using Office 365 for about three or four years now.

What do I think about the stability of the solution?

Office 365 is stable, though Teams sometimes has network issues, with the connection being problematic about five percent of the time.

What do I think about the scalability of the solution?

Office 365 is available for 300,000 employees, indicating it is scalable.

How are customer service and support?

I have not needed to contact customer support, which is a positive indicator.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I am a user of Office 365 and not involved in its procurement. It is paid for by IBM.

What other advice do I have?

As a user of Office 365, my advice would be to consider it for its strong integration and organized interface. I rate this product a nine.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Karl Graebener

Northeast Sales at a computer software company with 11-50 employees

Apr 16, 2025

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Utilizing communication and document tools effectively for sales

Pros and Cons

"The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel; for our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management."
"The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel; for our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management."

"I found the initial setup of Office 365 a bit cumbersome, so I used a technician."

What is our primary use case?

I use Office 365 strictly for sales. As a small office, we utilize products like Outlook and Word.

What is most valuable?

The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel. For our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management.

What needs improvement?

Moving from the original Outlook to Outlook 365 was problematic because I couldn't transfer a lot of my previous emails. This is an area where improvement is needed to make the transition smoother. On the Zoho end, I find it is not intuitive and not a great CRM, especially compared to ACT CRM, which I found more intuitive and easier to use.

For how long have I used the solution?

I have been using Office 365 since I began my current role, but I do not recall the exact time frame.

What do I think about the stability of the solution?

I would say the stability of Office 365 is relatively good, about ninety percent stable.

What do I think about the scalability of the solution?

We are a small office, so scalability is not applicable to me.

How are customer service and support?

I do not interact directly with Microsoft support; it is always through our technicians, so I cannot provide a rating on their customer service.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I came from an ACT CRM and I thought it was more intuitive than Zoho.

How was the initial setup?

I found the initial setup of Office 365 a bit cumbersome, so I used a technician. It took about four hours over the course of a week.

What about the implementation team?

One person, our technician, handled the deployment.

What other advice do I have?

On a scale of 1 to 10, I would rate Office 365 as eight. I recommend Office 365 to other businesses.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Dan MOor

Principal at a tech vendor with 51-200 employees

May 21, 2025

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Robust collaboration features improve document sharing and enhance productivity but integrating live collaboration could enhance efficiency

Pros and Cons

"Office 365 brings a very strong return on investment through time savings and different efficiencies."
"Office 365 brings a very strong return on investment through time savings and different efficiencies."

"Office 365 could be improved in areas such as their collaboration functionality."

What is our primary use case?

I use Office 365 to make PowerPoint presentations, Microsoft Word to put together memos, and Excel for building financial models.

What is most valuable?

The most valuable features with Office 365 are Excel's robustness around financial modeling, which is super helpful for my job.

Office 365 brings a very strong return on investment through time savings and different efficiencies. We would never cut it as it is table stakes - it is necessary to operate in our world. The biggest KPI is functionality, specifically the ability to execute the work that needs to be done.

What needs improvement?

Office 365 could be improved in areas such as their collaboration functionality. I have used it before, but being able to work on documents in a cloud-connected manner with co-workers simultaneously would be super helpful. This feature is not available in the version we have.

For how long have I used the solution?

I have approximately 15 years of experience with Office 365.

Which solution did I use previously and why did I switch?

We haven't used a different collaboration tool before this; we've always had Microsoft. We currently have both Microsoft and Google Suite.

Some main differences between Microsoft and Google Suite are that Google is cloud native, enabling collaboration with people working on documents simultaneously. Google Sheets, compared to Excel, is not as robust. You sacrifice some robustness for sharing functionality. The same applies to PowerPoint versus Google Slides, where PowerPoint is much more powerful. The ability to work with others in a cloud native product is the selling point for Google Suite and represents a real benefit.

What other advice do I have?

I would recommend Office 365 to other businesses due to its robustness and functionality.

We haven't been using AI in Office 365 for document management or data analysis because we don't have Copilot, which is their AI feature. It hasn't been integrated into our work.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Gabriel-Petcu

Policies Manager at a computer software company with 201-500 employees

Apr 24, 2025

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Seamless collaboration and integration enhance productivity with cloud applications

Pros and Cons

"One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing."
"One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing."

"I wish Project could be more integrated into Office 365, as it currently requires a separate license."

What is our primary use case?

I primarily use Office 365 for creating Word documents. We also utilize its cloud-based functionalities, such as SharePoint for document management.

What is most valuable?

I use Office 365 extensively, particularly for Word documents. One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing. The integration capability is strong as it links various applications such as the calendar and email functions, making it useful for our organization.

What needs improvement?

I wish Project could be more integrated into Office 365, as it currently requires a separate license.

For how long have I used the solution?

I have been working with Office 365 for a couple of years, approximately two or three years.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Office 365 as ten out of ten.

How are customer service and support?

I do not have direct experience with Microsoft support because, according to company rules, I report issues to our internal help desk. If they cannot resolve it, they will contact support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used cloud solutions related to my former work with Amazon products. But I quit using clouds as my job no longer relates to this.

How was the initial setup?

We have an IT department that handles the initial setup. We receive our accounts and access to the applications according to our roles.

What's my experience with pricing, setup cost, and licensing?

I cannot provide an estimate on pricing or setup costs, as these are handled at a group level.

Which other solutions did I evaluate?

I can compare Office 365 with solutions like Open Office, which may be cheaper. However, it doesn't meet the required capabilities that we need. While Open Office is free, it lacks necessary functionalities.

What other advice do I have?

Overall, I rate Office 365 a nine out of ten. It does a good job with most of the required applications, although I wish Project was seamlessly integrated into Office 365 as part of the base package.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

MohanKumar5

Founder at Isecurex

Apr 23, 2025

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Ensures seamless communication and convenient document access for organizational efficiency

Pros and Cons

"Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location, ensuring that communication is seamless and efficient, making it powerful for our organizational needs."
"Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location, ensuring that communication is seamless and efficient, making it powerful for our organizational needs."

"I think they should reconsider the pricing as it tends to go up annually."

What is our primary use case?

I normally use Office 365 for email. We utilize all the Office packages online, including PowerPoint, Word, and Excel for our documents. These Microsoft work applications are essential for our day-to-day communication and documentation needs.

How has it helped my organization?

Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location. This ensures that communication is seamless and efficient, making it powerful for our organizational needs.

What is most valuable?

All services offered by Office 365 are useful, including Outlook email, PowerPoint, Word, and Excel. Their cloud accessibility significantly enhances convenience. Having instant access to emails and documents is powerful for our work requirements.

What needs improvement?

The user interface of Office 365 is very good and easy to use. I think they should reconsider the pricing as it tends to go up annually. Visibility in pricing is a concern as charges might increase without users being aware.

For how long have I used the solution?

I have been using Office 365 for several years, more than ten years.

What do I think about the stability of the solution?

The stability of Office 365 is excellent. It ensures that communications are always running, providing almost 100% uptime. This is crucial for accessing emails, documents, and presentations anytime needed.

What do I think about the scalability of the solution?

Office 365 offers considerable scalability. I rate it eight out of ten as it deploys quickly and is convenient for our small team of about five people.

How are customer service and support?

I haven't used customer service for Office 365. With Microsoft Azure, I faced some issues, mainly due to pricing and a lack of visibility in services and support levels.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before using Office 365, I used on-prem solutions with client software installed on laptops, which were not cloud-based. For other solutions, Linux was cumbersome, so Office 365 was the preferred choice.

How was the initial setup?

The initial setup of Office 365 was very easy, rating it nine out of ten. It was a straightforward process with predefined steps and prompts, making installation smooth.

What about the implementation team?

Implementation was straightforward, following predefined installation steps and prompts.

What's my experience with pricing, setup cost, and licensing?

The subscription prices for Office 365 are revised annually and tend to be on the higher side. Pricing visibility is a concern. The licensing deals could be improved for better user satisfaction.

Which other solutions did I evaluate?

No other options were evaluated before choosing Office 365, as I have been a Microsoft and Office user for a long time.

What other advice do I have?

Microsoft offers great applications, but pricing should be more transparent. It is critically important for communications and documentation to be stable, making Office 365 invaluable. I would rate Office 365 as an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Thennu Annamalai

Process Manager at a marketing services firm with 201-500 employees

Apr 17, 2025

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Seamless device switching and cloud saving boost productivity and usability

Pros and Cons

"The most valuable features are its usability and interoperability; I can switch between multiple devices and continue my documentation seamlessly, saving it to the cloud and reusing it anywhere without searching or saving it separately."
"The most valuable features are its usability and interoperability; I can switch between multiple devices and continue my documentation seamlessly, saving it to the cloud and reusing it anywhere without searching or saving it separately."

"The technical support from Microsoft is rated six to seven because it takes more time for them to address issues."

What is our primary use case?

I use Office 365 for Word, Excel, and PowerPoint in different client projects.

What is most valuable?

The most valuable features are its usability and interoperability. I can switch between multiple devices and continue my documentation seamlessly. For example, I can work from a client device to my current device and other devices, saving it to the cloud and reusing it anywhere without searching or saving it separately. It is very handy.

What needs improvement?

In my opinion, Microsoft can make Power BI available in Office 365 as a basic version instead of making it a separate licensed product.

For how long have I used the solution?

I have been working with Office 365 for about four to five years.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as nine out of ten.

What do I think about the scalability of the solution?

Office 365 has a scalability rating of nine.

How are customer service and support?

The technical support from Microsoft is rated six to seven because it takes more time for them to address issues. Listening to the issue and then addressing it takes a long time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup for Office 365 is very simple.

What's my experience with pricing, setup cost, and licensing?

I would rate the price of Office 365 as five. It is neither inexpensive nor costly.

Which other solutions did I evaluate?

I don't believe other competitors are near to Office 365. It is easy, usable, and simple to set up. Google is catching up, but it will take some time.