Name: Office 365
Brand: Microsoft
Rating: 4.3 (152 reviews)

Business Director at a tech consulting company with 1,001-5,000 employees

Apr 22, 2025

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Collaboration benefits and cost-saving features have enhanced productivity

Pros and Cons

"Office 365 is very easy to use and it's fast, with functionalities that allow for seamless simulations, and the collaboration features, especially when working with technology sectors, are highly useful."

What is our primary use case?

I use Office 365 for numerous purposes. I work with technology and various other industries and sectors. In my work, Office 365 is used for many things, especially for collaboration, whether within teams or across different sectors.

What is most valuable?

Office 365 is very easy to use and it's fast, with functionalities that allow for seamless simulations. The collaboration features, especially when working with technology sectors, are highly useful. The ability to utilize the transcription solution embedded in Office is particularly beneficial, as it negates the need to pay for an external transcription platform, offering great return on investment.

What needs improvement?

Office 365 should be easier to integrate with other platforms, similar to Google Sheets. The APIs should allow for easier use across platforms. Additionally, Microsoft's sharing capabilities are more restricted compared to Google, and OneDrive is limited in terms of space and functionality for document management and conversion.

For how long have I used the solution?

I have used Office 365 for a long time, since its inception, approximately seventeen years.

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What do I think about the stability of the solution?

The stability of Office 365 is excellent. I have no concerns regarding its stability in use.

What do I think about the scalability of the solution?

Office 365 offers straightforward scalability. In our company and with another customer, it scales easily. Overall, I find the scalability very satisfactory.

How are customer service and support?

Although I have never personally used Microsoft support, the information availability is crucial. I find every issue or question has been easily resolved by searching the internet, indicating strong support resources.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Office 365 is very easy.

What was our ROI?

The return on investment with Office 365 is quite good, especially with the transcription solution embedded in the product. When compared to the cost of using transcription features on another platform, Office 365 offers significant savings, essentially paying for itself within a short period.

What's my experience with pricing, setup cost, and licensing?

In Brazil, the pricing of Office 365 is reasonable given the plethora of features offered. Although it can be expensive compared to other solutions, the continuous upgrading and enhancement justify the cost. The price is acceptable, although it could be less.

What other advice do I have?

When comparing collaboration features, Google is often more user-friendly, particularly in terms of ease of use, change visibility, and sharing. Microsoft Office is good but is restrictive in sharing capabilities and integration with platforms like Drive. Overall, I love Office 365 and rate it nine out of ten; it's a very good solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

FlowSec Ltd.

CCC at a tech services company with 1-10 employees

Oct 4, 2025

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Comprehensive suite improves productivity and functionality

Pros and Cons

"Office 365 is essential to our business operations; it has improved productivity and functionality by providing all necessary tools in one suite."

What is our primary use case?

We primarily use Office 365 for presentations, Excel, Outlook, and the entire suite.

What is most valuable?

The most valuable features of Office 365 are its comprehensive suite of tools, including presentation, Excel, Outlook, and the entire suite. All features are helpful, which enhances our overall workflow. Office 365 is essential to our business operations. It has improved productivity and functionality by providing all necessary tools in one suite.

What needs improvement?

I have not thought about improvements. It is quite difficult for me to provide detailed suggestions. I haven't faced any significant stability issues or technical errors, and I am satisfied with the current features.

For how long have I used the solution?

I have been working with Office 365 for quite a long time, more than a few years.

What do I think about the stability of the solution?

My experience with Office 365's stability is wonderful.

How are customer service and support?

I have never contacted Microsoft support myself. Someone from our IT department or support team might have done it, but not myself.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have always used Office 365 and have not tried anything else.

How was the initial setup?

I was not part of the initial setup process. It was handled by someone from the support team, and it took only a couple of minutes.

What about the implementation team?

The setup was performed by someone from our support team.

Which other solutions did I evaluate?

I have not evaluated other solutions. Office 365 is what I am used to working with.

What other advice do I have?

I would rate Office 365 a ten out of ten because I have no problems with it. I do recommend Office 365 to others. I would rate the overall solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Oct 4, 2025

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Office 365

January 2026

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reviewer1049817

VP Sales Head at a computer software company with 10,001+ employees

May 12, 2025

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Valuable features and seamless integration enhance project management

Pros and Cons

"The cloud storage and real-time collaboration features are incredibly valuable."

What is our primary use case?

We primarily use it for document collaboration and team communications.

For example, we work with mid-sized companies in the tech sector.

What is most valuable?

The cloud storage and real-time collaboration features are incredibly valuable. The integration has definitely been beneficial to our project management.

It is beneficial that we also use Teams and SharePoint alongside Office 365 for better team collaboration.

What needs improvement?

The integration with third-party apps could be enhanced.

Streamlining the user interface would help.

For how long have I used the solution?

I have about five years of experience with it.

What was my experience with deployment of the solution?

The initial setup is generally straightforward.

How are customer service and support?

I would rate Microsoft's technical support an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is generally straightforward.

What about the implementation team?

Usually, it involves a team of three to five people.

We usually require IT specialists and project managers during the deployment phase.

Which other solutions did I evaluate?

Office 365 provides a more integrated experience with a variety of productivity tools.

The seamless integration with tools such as Word and Excel sets it apart from other content collaboration platforms.

What other advice do I have?

I recommend that they take advantage of the trial period to see if it fits their needs.

I would give Office 365 an eight overall.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Last updated: May 12, 2025

Sasa-Vujovic

IT Expert in Project Finance in Government of Serbia at a tech services company with 1-10 employees

May 7, 2025

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Integration of tools in a single platform streamlines my workflow and saves time

Pros and Cons

"The biggest benefit of Office 365 is having everything in one place with well-integrated tools, leading to time savings as everything is housed in a single environment, facilitating communication, data processing, data input, and data saving."

What is our primary use case?

I work on a project connected to Ministry of Mining and Energetics in Serbia, primarily using Excel and Teams. I use Excel to prepare documents for data input from our associates in the field. This includes consolidation for reports but minimal analytics, using basic Excel functions like average. I also use Outlook as my email client.

What is most valuable?

The biggest benefit of Office 365 is having everything in one place with well-integrated tools. This integration leads to time savings as everything is housed in a single environment, facilitating communication, data processing, data input, and data saving. The existing functionality of Office 365 has evolved to meet increasingly complex requirements, making tasks easier and less time-consuming.

What needs improvement?

Office 365 should improve data synchronization, especially when data is accessed through the web interface and SharePoint portal. Sometimes there is a discrepancy between data accessed via the web interface and through Excel, especially with linked files. It is also essential to ensure that users know exactly where their data is and that they are working with the latest version. Also, the interface should not change too frequently, as it can be frustrating for customers who are used to a particular layout.

For how long have I used the solution?

I have been using Office 365 in an enterprise environment for fourteen months. As a personal edition user, I have been using it for several years.

What was my experience with deployment of the solution?

There were no significant deployment issues. Setting up Office 365 on a MacBook was straightforward. However, on Windows, it was slightly more complicated, especially concerning updates, but not overly so.

What do I think about the stability of the solution?

Office 365 has generally been stable for me. There have been no significant issues with stability. There was an instance related to writing Visual Basic for Applications code, which was not related to Office 365's performance but rather my coding skills.

What do I think about the scalability of the solution?

As an end user, I have not encountered any issues with scalability. The Office 365 environment always worked well, even in a setting with hundreds of users.

How was the initial setup?

The initial setup of Office 365 is easy. You can start working immediately and adjust necessary settings later. However, changes in the interface over time can be frustrating.

What's my experience with pricing, setup cost, and licensing?

Office 365 is reasonably priced. For personal use, it's €10 per month for up to five users and devices, which is acceptable. For enterprise use, the costs can increase, especially with additional tools like Copilot or Power Automation.

What other advice do I have?

I recommend Office 365 for personal and small business use because of its acceptable price, performance, capability, and functionality. I rate the overall solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: May 7, 2025

reviewer2517063

Head Of Research And Development at a transportation company with 201-500 employees

May 6, 2025

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Facilitates collaboration and efficient workflows for data presentation

Pros and Cons

"Office 365 is a stable product, and I find it very useful for collaboration, especially when I use Excel to elaborate data that I later use with Power BI."

What is our primary use case?

I work in IT and I use Office 365 primarily for collecting and presenting information, but it is not the main tool for my job.

What is most valuable?

Office 365 is a stable product, and I find it very useful for collaboration, especially when I use Excel to elaborate data that I later use with Power BI. I extensively use SharePoint for workflows such as document approvals between departments and internal approvals.

What needs improvement?

It would be beneficial to have integrated analytics with SharePoint, allowing insight into workflow timelines and efficiency, such as identifying delays or fast completions for day-to-day operations.

For how long have I used the solution?

I have used Office 365 for thirty years.

What was my experience with deployment of the solution?

I have not faced significant issues with deployment.

What do I think about the stability of the solution?

I have not faced any stability issues, such as downtimes, with Office 365.

How are customer service and support?

I have had limited experience contacting Microsoft support, but when I encountered an issue connecting to SharePoint, it took more than a day to resolve.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is very quick. I recently changed laptops, and it was a matter of minutes to set up Office 365.

What's my experience with pricing, setup cost, and licensing?

I am not really involved in the pricing, but I perceive a good ratio between value and cost.

What other advice do I have?

I rate Office 365 eight out of ten. I suggest considering its benefits for collaboration and the potential value it provides compared to its cost.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: May 6, 2025

Aleksandar Bojović

Chief Executive Officer at a tech services company with 201-500 employees

May 2, 2025

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Maximizing productivity with extensive features while dealing with integration challenges

Pros and Cons

"I find the extensive list of features in Office 365 tremendously valuable, including Teams, Exchange, Outlook, SharePoint, Power Application, and Power Apps."

What is our primary use case?

Primarily, I use Office 365 and Teams for various tasks. My firm works as a consulting and IT solution provider for small and micro businesses. We use Office 365 for a range of applications like Teams, Exchange, Outlook, SharePoint, Power Application, and Power Apps.

What is most valuable?

I find the extensive list of features in Office 365 tremendously valuable, including Teams, Exchange, Outlook, SharePoint, Power Application, and Power Apps. In particular, I am an end user, and I consult my partner firms to use Office 365 and Teams. I have found that Teams and Outlook are my primary applications. Furthermore, I like Copilot Pro, which I have licensed for use with Outlook, Teams, Excel, and Word; it often provides excellent information and guidelines.

What needs improvement?

I have issues with call licensing problems, and there is a lack of good information about PBX and IT integration with Teams. Questions regarding licensing, such as the appropriate license needed for integration with PBX or for supporting call centers and IVRs, are common, along with inquiries about pricing for domestic and international phone calls. Additionally, I would appreciate more documentation on specific integrations.

For how long have I used the solution?

I have been using Office 365 for a few years, maybe five or more.

What was my experience with deployment of the solution?

The initial setup is not entirely easy. A setup may require changing configurations in Exchange and Teams, but overall it is manageable. Although not every deployment is straightforward, I do not spend excessive time resolving problems. The setup is flexible.

What do I think about the stability of the solution?

I rate the stability of Office 365 as eight out of ten, indicating room for improvement. Specifically, Microsoft Teams can have issues sometimes. Today, for instance, I was unable to log in to my Teams account for over an hour on my mobile. This might be due to my mobile operator or a Microsoft issue.

How are customer service and support?

In a case a few months ago, I assisted a non-profit organization, and I can say that communication has greatly improved with Microsoft. Everything was finished within five to seven days, and the support was cooperative, providing good guidelines. Microsoft is consistently improving in this type of communication.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have only used Microsoft solutions, primarily because my technical team consists of Microsoft-certified professionals. We have no experience with Linux, Google, or other platforms.

How was the initial setup?

The initial setup can vary depending on the client's requirements. Some setups are quick and fast, taking little time, while others require more effort from my team, especially when clients are uncertain about their needs.

What's my experience with pricing, setup cost, and licensing?

In Serbia, IT is considered expensive because our monthly budget comparison to the rest of Europe is low. With an average salary of 500 euros, Office 365 appears expensive. Many clients request discounts.

Which other solutions did I evaluate?

I did not evaluate other options because my technical team is composed of Microsoft-certified professionals.

What other advice do I have?

Overall, I would rate Office 365 as seven out of ten, taking into account the areas for improvement.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company has a business relationship with this vendor other than being a customer. partner

Last updated: May 2, 2025

Judit Biro

Process Manager - Low-coding System Expert at a consultancy with 1-10 employees

Apr 18, 2025

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I have integrated APIs effortlessly and expanded my tasks seamlessly

Pros and Cons

"Office 365 is scalable and easy to integrate with APIs, which is very beneficial for the operations we conduct."

What is our primary use case?

I use Office 365 because it is easy to use, and I can do many tasks with it.

What is most valuable?

Office 365 is scalable. It is easy to integrate with APIs, which is very beneficial for the operations we conduct.

What needs improvement?

I cannot tell anything specific that needs improvement in Office 365.

For how long have I used the solution?

I have worked with Office 365 for twenty years.

What was my experience with deployment of the solution?

The deployment of Office 365 was easy and took only a few hours.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as eight out of ten. Sometimes it is slow and needs restarting.

What do I think about the scalability of the solution?

I find Office 365 to be highly scalable. I would rate its scalability nine out of ten.

How are customer service and support?

Microsoft's technical support is very good. I would rate it as ten out of ten. Their support is available anytime we need it.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Office 365 was easy.

What about the implementation team?

The deployment of Office 365 was done by an integrator.

What other advice do I have?

I would recommend Office 365 to other people. The solution overall, I would rate it nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer2706291

Assistant Executive at a computer software company with 501-1,000 employees

May 16, 2025

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Efficient team collaboration with room for improved setup experience

Pros and Cons

"The Teams integration and SharePoint functionality have helped with project management in work and school environments."

What is our primary use case?

I use Office 365 in various environments including Teams.

What is most valuable?

The features of Office 365 are very beneficial. The Teams integration and SharePoint functionality have helped with project management in work and school environments.

What needs improvement?

There are features that could be enhanced or added to Office 365.

For how long have I used the solution?

I have had experience with Office 365 for a few years.

What do I think about the stability of the solution?

Office 365 demonstrates excellent stability overall.

How are customer service and support?

Their support deserves a rating of 10 out of 10 for customer service. I have utilized their online forums to resolve various issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not had experience with other platforms such as Google or different collaboration tools such as Adobe. I am interested in learning the main differences between Microsoft and Google for these applications.

What other advice do I have?

On a scale of 1 to 10, with 10 being the most easy, Office 365 could potentially be made easier to use.

I am familiar with the security framework of Office 365, particularly regarding Teams meetings. Special logins are required even when accessing personal accounts, which influences our data protection strategy and benefits the company.

AI is utilized in Word through the editor feature, though I am not aware of other AI features integrated with Teams.

I would recommend Office 365 to other businesses and educational institutions as it serves these purposes effectively.

My advice for potential users is that the solution is very beneficial.

Overall, on a scale of 1 to 10, I would rate Office 365 as very good.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: May 16, 2025