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reviewer1530672 - PeerSpot reviewer
IT Manager at a consultancy with self employed
Real User
Top 20
May 20, 2025
Reliability and seamless collaboration elevate team productivity
Pros and Cons
  • "The return on investment is always an improvement, and I think it's a significant improvement due to the many integration options available."

    What is our primary use case?

    Some of the use cases I focus on include collaboration, communication, and information sharing as well as project management.

    In terms of industries, I focus on health care and manufacturing.

    What is most valuable?

    Some of the most valuable features I found with Office 365 include Teams integration with various applications, allowing for the addition of various Teams apps into Teams channels for managing teams and collaboration.

    The SharePoint integration has proven beneficial.

    SharePoint impacts my project management by providing shared collaborative information where people can refer back to it without having to move the information around; you can just send links instead of needing to download documents all the time.

    What needs improvement?

    Currently, Microsoft can improve Office 365 by enhancing the persistence of the user experience from platform to platform and screen to screen, ensuring that wherever you log in, whatever you're doing, everything is still readily accessible and intuitive, as you left it.

    For how long have I used the solution?

    I've had experience with Office 365 since it's been released, since its existence.

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    What do I think about the stability of the solution?

    I rate Office 365 as reliable and stable. I haven't had any significant outages or application errors or failures, so once you put it in service in your enterprise, there's not a whole lot of product issues, mostly user issues.

    How are customer service and support?

    I really don't go to technical support very often, as we usually handle our own in-house support, but when I've escalated to Microsoft on occasion, they've been very responsive, so I would say they're adequate.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I am familiar with other types of collaboration tools, such as Google platforms, although I haven't used them in a while, so it's come a long way since my last experience.

    The main difference between Office 365 and perhaps Google is that Microsoft products are much better integrated across all those platform products.

    How was the initial setup?

    Setting it up is fairly well thought out for the end-user experience at the moment, especially for the initial engagement. They've developed a lot of on-demand help and training resources for new and casual users, so I believe they've done a good job with it.

    What was our ROI?

    The return on investment is always an improvement. If they don't have it, it's a huge improvement going from no collaboration to a collaborative platform, and I think it's a significant improvement due to the many integration options available.

    What's my experience with pricing, setup cost, and licensing?

    As for the pricing for Microsoft Office 365, it can always be cheaper.

    The cost is probably at least in the upper two-thirds range.

    What other advice do I have?

    I would recommend Office 365 to others.

    Office 365 utilizes AI, and while it's just getting started, I think the integration is still in its beginning stages; there's likely to be a whole lot more integration across all the application stack within the next year or so.

    Using AI has proven to be a good resource for creating a first draft when we start getting stuff started.

    On a scale of 1-10, I rate Office 365 a 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 20, 2025
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    reviewer1099521 - PeerSpot reviewer
    Managing Partner at a tech services company with 51-200 employees
    Real User
    Top 5
    May 16, 2025
    Collaborative tools empower remote teamwork despite minor integration challenges
    Pros and Cons
    • "Teams is the most productive feature out of everything in Office 365, thanks to the combination of chat with meetings and centralized file sharing, along with the ability to embed other applications within Microsoft Teams."

      What is our primary use case?

      My use case for Office 365 nowadays is collaboration generally, specifically for emails, SharePoint, and OneDrive, as I collaborate with my team.

      Having Teams as my central workspace, especially while working remotely, is essential.

      What is most valuable?

      Teams is the most productive feature out of everything in Office 365, thanks to the combination of chat with meetings and centralized file sharing, along with the ability to embed other applications within Microsoft Teams.

      Personally, I now build solutions, which reflects how my role has changed. I build solutions that I'll be launching out soon.

      Currently, it's majorly around the use of productivity tools, such as Office 365 and the similar tools, including Teams, Teams Planner, and Power Automate.

      What needs improvement?

      Based on my experience, I think Microsoft could improve the onboarding process for Office 365, particularly for end users who are not as technical, by providing more technical onboarding similar to what was done in the past with labs or demos that showcased capabilities.

      There's much less video content now; it's more marketing content than technical content, which is not ideal for an end user.

      For how long have I used the solution?

      I have been working with Office 365 since 2014.

      What was my experience with deployment of the solution?

      The setup process for Office 365 is simple; it's definitely simple.

      What do I think about the stability of the solution?

      The stability for Office 365 is around a seven or eight.

      It could be more stable, especially when doing co-authoring; applications may freeze or changes may not get reflected quickly enough on the remote end.

      What do I think about the scalability of the solution?

      The scalability for Office 365 rates as an eight or nine; it's pretty much up there.

      I can use Office 365 for businesses with over 2,000 users as well as for businesses with only five users, so the experience is consistent across the board.

      How are customer service and support?

      I've rated Microsoft technical support a seven; they don't necessarily get all the answers, but they do refer when answers are not available.

      The quality of support remains at a seven.

      How would you rate customer service and support?

      Neutral

      What other advice do I have?

      I'm working with VMware solutions that haven't really changed from what I was making use of previously, so it's still pretty much the same thing. I'm also looking to get more in depth with Nutanix and its solution, majorly from a price comparison perspective.

      I'm using a Cloud-based deployment model for Office 365.

      I'd rate the pricing for Microsoft as a five.

      I'm not using any AI integration with Office 365 at the moment.

      I think Microsoft does a very good job with integration compared to other vendors, although I don't use their products as much as others, and I acknowledge that Google is improving on their identity security.

      Overall, I'd give Office 365 a mark of eight.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      Last updated: May 16, 2025
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      Buyer's Guide
      Office 365
      January 2026
      Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
      881,082 professionals have used our research since 2012.
      Data Engineer at a consultancy with 51-200 employees
      Real User
      Top 5
      May 15, 2025
      Office 365's collaborative tools improve team efficiency and enable seamless integration across productivity platforms.
      Pros and Cons
      • "Office 365 has significantly enhanced collaboration and productivity through integrated tools like Teams, Excel, and Power BI."

        What is our primary use case?

        Office 365 is used primarily for document management, reporting, and cross-functional collaboration. While our current data volumes are manageable, we complement Office 365 with Power BI for reporting and Azure Data Factory for data processing tasks. These tools help us analyze trends across projects, resources, and operations.

        Team collaboration is streamlined using Microsoft Teams and SharePoint. We co-author reports in Excel, integrate links through platforms like Jira, and share updates instantly. This real-time collaboration accelerates feedback loops and reduces delays in communication and delivery.

        How has it helped my organization?

        Office 365 has significantly enhanced collaboration and productivity through integrated tools like Teams, Excel, and Power BI. The cloud-based setup has also improved data accessibility and sharing efficiency across departments.

        What is most valuable?

        Seamless Cloud Integration: Eliminates the need for VM-based transformation environments, particularly when paired with Azure Data Factory.

        Real-Time Collaboration: Teams and SharePoint enable efficient document sharing and co-authoring.

        Power BI: Offers strong visualization and reporting capabilities.

        Overall ROI: We’ve seen notable value in terms of productivity and operational efficiency.

        What needs improvement?

        A key enhancement would be integrating AI-based prompting directly within Microsoft Word or Office apps. The ability to generate structured content using AI prompts would save time and improve document creation workflows.

        For how long have I used the solution?

        I have been using Office 365 for about one and a half years. Our organization recently migrated to it from an on-premises Microsoft setup.

        What do I think about the stability of the solution?

        The platform has been reliable. A rare instance of downtime was resolved by Microsoft support within a few hours.

        What do I think about the scalability of the solution?

        Office 365 handles our current needs well. For larger datasets or transactional systems, integration with platforms like Azure Data Lake would be more suitable.

        How are customer service and support?

        Our experience with Microsoft support has been positive. Issues were addressed quickly and effectively.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        We previously used on-premises Microsoft tools before migrating to Office 365 for a cloud-based experience.

        How was the initial setup?

        Our migration from on-premises to Office 365 was smooth and straightforward.

        What about the implementation team?

        Office 365 is managed internally by our organization under an enterprise licensing agreement.

        What was our ROI?

        Office 365 delivers strong value in terms of both cost and productivity gains.

        What's my experience with pricing, setup cost, and licensing?

        Licensing and pricing are handled by our admin team, and the details are not directly visible to us.

        Which other solutions did I evaluate?

        Other options may have been considered, but I cannot recall the specific details.

        What other advice do I have?

        I would recommend Office 365 to other professionals for its comprehensive suite of tools, strong integration, and cost-effective cloud performance. I rate it 9 out of 10.

        Which deployment model are you using for this solution?

        Private Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: May 15, 2025
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        Krishna R - PeerSpot reviewer
        DGM. Technical Security at a tech services company with 10,001+ employees
        Reseller
        Top 5Leaderboard
        May 2, 2025
        Emails and teamwork have enhanced productivity through effective calendaring and collaboration
        Pros and Cons
        • "Office 365 is a reliable and feature-rich platform. To fully benefit from it, users need to explore its various tools, which enhance productivity."

          What is our primary use case?

          Our main use case for Office 365 is its use for emails and Teams meetings. We have integrated our Active Directory, specifically through Active Directory Federation Services (ADFS).

          What is most valuable?

          The most valuable features of Office 365 for our team include email and Teams. We use calendaring, which plays an essential role in our productivity. Additionally, Microsoft Intune is a part of our usage, albeit it's not directly linked to Office 365. Another beneficial aspect is the integration of selectively using Copilot with Office 365.

          What needs improvement?

          I would suggest the inclusion of a data insights feature. In the past, there was a digest that provided insights into time distribution in emails and company mail, such as whom I communicate with most. There should be more relevant insights on the collaboration platform. It would be helpful to have an archive or a dashboard showing how much time is spent on collaborations or meetings.

          For how long have I used the solution?

          I have been working with Office 365 for more than five years.

          What do I think about the stability of the solution?

          We have not faced any significant downtime. There was an outage about three years ago, but it was resolved quickly and was widely reported. Overall, Office 365 is pretty stable.

          What do I think about the scalability of the solution?

          Office 365 is very scalable for our company. I would rate it ten out of ten for scalability.

          Which solution did I use previously and why did I switch?

          I have used Gmail in a previous company, but now I am used to Microsoft tools and prefer them.

          How was the initial setup?

          I was not part of the initial setup process, but the onboarding and engagement process for new recruits has been smooth.

          What's my experience with pricing, setup cost, and licensing?

          Pricing is determined by our company's policy to align with Microsoft. Compared to other solutions, it may be perceived as expensive, though the decision was made at a corporate level.

          Which other solutions did I evaluate?

          I have used Google tools before, specifically Gmail, in another company.

          What other advice do I have?

          Office 365 is a reliable and feature-rich platform. To fully benefit from it, users need to explore its various tools, which enhance productivity. It would be helpful to have a popup or widget providing training tips or news about features, like what used to appear for Windows products. I would rate the overall solution an 8 out of 10.

          Which deployment model are you using for this solution?

          Public Cloud

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: May 2, 2025
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          reviewer2401911 - PeerSpot reviewer
          Industry Offering Head , Energy at a computer software company with 10,001+ employees
          Real User
          Top 20
          Apr 29, 2025
          Collaboration and productivity are boosted by evolving features and AI-enabled tools
          Pros and Cons
          • "The AI-enabled meeting notes feature has significantly improved our productivity."

            What is our primary use case?

            We are using Office 365 primarily for Teams collaboration and data sharing. This is mostly for meetings, as they are extensively used in our office.

            What is most valuable?

            The features of Office 365 are continuously evolving, but version control, document control, and various SharePoint features are valuable. We also utilize Power Apps to gather the necessary information from various users. The AI-enabled meeting notes feature has significantly improved our productivity. Teams meetings are an indispensable part of daily work for communication and collaboration.

            What needs improvement?

            There is no specific area of Office 365 that needs improvement as of now, but it sometimes becomes difficult to find the latest used files. The search functionalities could be improved. Also, the amount of storage available with Power Apps is limited, and more integrations with AI and better search functionalities could enhance its scalability.

            For how long have I used the solution?

            We have been using Office 365 for approximately four years. It was a rollout in phases, so it has been a while since its adoption.

            What was my experience with deployment of the solution?

            I did not personally participate in the deployment process, as it was managed by our IT team.

            What do I think about the stability of the solution?

            I would rate the stability of Office 365 an eight. Occasionally, there are hiccups, like issues loading Teams, but overall, it is quite stable.

            What do I think about the scalability of the solution?

            Depending on use cases, Office 365 could be improved in terms of scalability. More AI integrations and improved search functionalities are needed. I would rate its scalability a seven.

            How are customer service and support?

            I rate the technical support ten out of ten, as I've never needed to reach out for assistance after years of usage.

            How would you rate customer service and support?

            Positive

            Which solution did I use previously and why did I switch?

            We previously used Skype, but switched to Office 365 for better collaboration, data availability, and accessibility. It's about more than just meetings; it’s about collaboration.

            How was the initial setup?

            The initial setup experience was somewhere between a seven and an eight. As I didn't undertake the setup myself, I'm basing this on the overall feedback.

            What about the implementation team?

            Our IT team performed the implementation. It's a large enterprise, so I was not personally involved.

            Which other solutions did I evaluate?

            I did not evaluate any other options myself. The IT team may have done so.

            What other advice do I have?

            I rate Office 365 an eight overall. It enables users to access firsthand information they seek. I would definitely recommend it to similar users. The overall product rating is an eight out of ten.

            Which deployment model are you using for this solution?

            Public Cloud

            If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

            Disclosure: My company does not have a business relationship with this vendor other than being a customer.
            Last updated: Apr 29, 2025
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            reviewer2264979 - PeerSpot reviewer
            Wellhead Systems Engineer at a energy/utilities company with 10,001+ employees
            Real User
            Top 20
            May 12, 2025
            Experience has improved productivity but login issues persist
            Pros and Cons
            • "It includes Office 365 applications such as Excel, Outlook, and Word."

              What is our primary use case?

              They have replaced all my normal software with this stuff, and it is what I have to use because I do not set up my computer as IT people do it. It includes Office 365 applications such as Excel, Outlook, and Word.

              What is most valuable?

              They are basically identical.

              I could not really say; it is just a system that delivers Excel and Outlook for me, so I had it before, and I have it now. It is just packaged differently; I do not see a difference in terms of that question.

              They work sufficiently.

              I suppose so; I do not think there are any alternatives. It is a monopoly.

              What needs improvement?

              It is a pain to use, to be honest.

              Always having to log in repeatedly multiple times during the week is frustrating. Not being sure how it is connected to the cloud remains a gray zone.

              For how long have I used the solution?

              I have been using it for a couple of years now.

              What do I think about the stability of the solution?

              It is stable, but something is using up a lot of RAM and CPU percentage, so it is slower than it used to be.

              Which solution did I use previously and why did I switch?

              I just use my internal people.

              Which other solutions did I evaluate?

              I use Google sheets for personal use.

              I know Office 365 Excel has functionality, but Google sheets works a bit quicker running on my machine, though my spreadsheets on that system were a bit more simple, so that might be a factor.

              What other advice do I have?

              I use Polarion.

              I have not used it much in the last year.

              I have no idea about the installation as it just appears on my computer.

              I am just a single user.

              The organization has at least 30,000 users.

              This review rates Office 365 as six out of ten.

              Disclosure: My company does not have a business relationship with this vendor other than being a customer.
              Last updated: May 12, 2025
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              John Erian - PeerSpot reviewer
              Team leader - Internal Audit sector at a financial services firm with 1,001-5,000 employees
              Real User
              Top 5Leaderboard
              May 3, 2025
              Excel and Word facilitate efficient data analytics and cleansing in the banking sector
              Pros and Cons
              • "Office 365 applications are indispensable for data cleansing, data collection, and analytics, with Excel acting as the primary system for formulas, data extraction, and data cleansing across various sectors in Egypt, including banking and real estate."

                What is our primary use case?

                I work with Excel, Word, and PowerPoint, essentially all applications within Microsoft solutions. These are crucial for data cleansing, data collection, and data analytics in our company, specifically in the banking sector.

                What is most valuable?

                Office 365 applications are indispensable for data cleansing, data collection, and analytics. Excel is the main application on every computer at our company, acting as the primary system for formulas, data extraction, and data cleansing across various sectors in Egypt, including banking and real estate. The macro system in Excel allows for creating local applications that assist in processes without incurring additional costs. Moreover, AI integration helps automate formula writing, saving time and enhancing productivity.

                What needs improvement?

                Office 365 should be able to handle larger datasets for cleansing, similar to SQL capabilities. Excel can presently only collect around ten thousand columns of data, which is limiting. Performance enhancements in Excel and Word are necessary as they sometimes experience lagging and delays.

                For how long have I used the solution?

                I have been working with Office 365 for more than ten years.

                What do I think about the stability of the solution?

                Office 365 experiences several performance issues, particularly in Excel and Word, including lagging and delays.

                What do I think about the scalability of the solution?

                When we need to scale it up or down, Office 365 is found to be scalable without any limitations. It supports around three thousand users across our company.

                How are customer service and support?

                We escalate our questions or problems within the IT department, and they take action.

                How would you rate customer service and support?

                Positive

                How was the initial setup?

                The initial setup of Office 365 is very straightforward and easy to manage.

                What's my experience with pricing, setup cost, and licensing?

                The cost of licensing Office 365 is reasonable. The only issue we face is related to the devaluation of the Egyptian pound, not the pricing of Office 365 itself.

                What other advice do I have?

                I would recommend Office 365 to others, but I believe it is already widely used. I rate the solution nine out of ten.

                Which deployment model are you using for this solution?

                On-premises
                Disclosure: My company does not have a business relationship with this vendor other than being a customer.
                Last updated: May 3, 2025
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                Godfrey-Noel - PeerSpot reviewer
                Project Management Associate at a tech services company with 11-50 employees
                Real User
                Top 5Leaderboard
                Oct 6, 2025
                Using live stream features and managing files seamlessly with accessible storage
                Pros and Cons
                • "The integration of co-pilot as part of M365 has made it easy to access support for common technical issues, saving time that would be used on trying to access prompt feedback following back-and-forth emails in getting the correct solution."

                  What is our primary use case?

                  Our main use cases for Office 365 include planning for different departments such as marketing, sales, project management, finance, and tech. We use SharePoint to store files, making them easily accessible to those with access.

                  How has it helped my organization?

                  The integration of co-pilot as part of M365 has made it easy to access support for commom technical issues. This has saved time that would be used on trying to access prompt feedback following back-and-forth emails in getting the correct solution. The links suggested by co-pilot directly provide the required respurce for all tech issues I have faced when using M365

                  What is most valuable?

                  The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access. Additionally, we make use of the live stream feature, which is impressive although I cannot remember its exact name. The user interface of Office 365 is well-designed, featuring a copilot that helps navigate challenges effectively.

                  What needs improvement?

                  I haven't considered any new features for improvement yet, because I'm new to using the tool. Maybe in two or three months, I will have suggestions for new features.

                  For how long have I used the solution?

                  I have been using Office 365 for less than a month, about two or three weeks.

                  What do I think about the stability of the solution?

                  So far, the experience has been excellent. On a scale of ten, I would grade it a ten.

                  How are customer service and support?

                  I have not needed to contact Microsoft's technical support, as I have been able to use the copilot feature for any questions or challenges.

                  How would you rate customer service and support?

                  Positive

                  Which solution did I use previously and why did I switch?

                  We transitioned from using Notion and Slack. We used Slack mainly for project management and the tech team, and Notion for general company-wide needs.

                  How was the initial setup?

                  The initial setup was quite easy and straightforward. After uploading my credentials to Microsoft Authenticator, accessing the necessary tools was seamless.

                  What's my experience with pricing, setup cost, and licensing?

                  I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.

                  What other advice do I have?

                  On a scale of one to ten, I rate the overall solution ten out of ten.

                  Which deployment model are you using for this solution?

                  Public Cloud

                  If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

                  Other
                  Disclosure: My company does not have a business relationship with this vendor other than being a customer.
                  Last updated: Oct 6, 2025
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                  Buyer's Guide
                  Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
                  Updated: January 2026
                  Buyer's Guide
                  Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.