Office 365 Reviews and Pricing

ObertRandi

Consultant at Obeve

May 4, 2025

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Integration across applications facilitates seamless workflow but authentication and virus protection need attention

Pros and Cons

"Microsoft 365 operates seamlessly in the background, allowing us to perform tasks across different Microsoft applications."

"I feel frustrated with Microsoft support sometimes, rating it a five. It is difficult to get through to support, and they often refer us to guides to solve problems rather than providing direct support."

What is our primary use case?

I have been using Microsoft 365 as it operates in the background and integrates with my other Microsoft apps. It is something that we have because I use Microsoft products for all my work.

How has it helped my organization?

Microsoft 365 operates seamlessly in the background, allowing us to perform tasks across different Microsoft applications.

What is most valuable?

I primarily use PowerPoint quite a bit these days. Microsoft 365 works in the background and integrates with all the Microsoft Suite applications. All the apps I use are primarily Microsoft apps, which makes everything I do work seamlessly with Microsoft products.

What needs improvement?

The main issue is with the Microsoft Authenticator, which sometimes does not work as expected, causing a hassle. Additionally, Microsoft Defender sometimes does not work well with other antivirus software, causing conflicts. I often end up using Google Authenticator as an alternative.

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For how long have I used the solution?

I have been using Microsoft 365 for about three to four years.

What was my experience with deployment of the solution?

There were no issues with the deployment of Microsoft 365 for us.

What do I think about the scalability of the solution?

We are a very small company with active users being less than ten, so scalability has not been an issue for us.

How are customer service and support?

I feel frustrated with Microsoft support sometimes, rating it a five. It is difficult to get through to support, and they often refer us to guides to solve problems rather than providing direct support.

How was the initial setup?

The initial setup of Microsoft 365 was straightforward and not problematic.

What about the implementation team?

The setup was completed in less than 30 minutes.

What's my experience with pricing, setup cost, and licensing?

I do not have any problems with the pricing of Microsoft 365.

Which other solutions did I evaluate?

I compare Microsoft 365 to Google products. I have worked with Google through some clients, and my experience suggests that Google's platform seems more secure and better for live, real-time collaboration.

What other advice do I have?

I would recommend Microsoft 365 to other businesses as it is a better product compared to its competitors. I rate the overall solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1465686

Sr Managing Consultant at a tech vendor with 10,001+ employees

Apr 22, 2025

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Mobility and document sharing have improved accessibility and efficiency across devices

Pros and Cons

"Office 365 allows me to share documents easily with team members, which is more efficient compared to the older frameworks."

"Office 365 tools work very well on Windows, but there is still some lag when using Mac computers."

What is our primary use case?

I mainly use Office 365 for documentation, such as creating Word documents, Excel sheets, or PowerPoint presentations. These are the primary applications I utilize.

How has it helped my organization?

If I am on my phone or laptop, the document is available on both devices. This mobility is advantageous since earlier we had to send documents, but now if I save it in OneDrive, they are readily available.

What is most valuable?

Office 365 allows me to share documents easily with team members, which is more efficient compared to the older frameworks. Word, PowerPoint, and Excel are still very comprehensive and flexible. These tools remain powerful, and no other platform has reached this level yet.

What needs improvement?

Office 365 tools work very well on Windows, but there is still some lag when using Mac computers. Sometimes, attachments cannot be opened on a Mac. The seamless integration seen on Windows is not there on Mac, so there is scope for improvement in optimizing support on Mac computers.

For how long have I used the solution?

I have been using Office 365 for the last five or six years.

What was my experience with deployment of the solution?

As a user, the deployment was very straightforward for me. It was a quick 10-minute process.

What do I think about the stability of the solution?

Overall, the stability of Office 365 is high. I would rate it a nine out of ten, although the lack of support on Mac can still interfere occasionally.

What do I think about the scalability of the solution?

I rate Office 365's scalability as an eight. However, there have been instances on Mac where the auto-save function did not work when my machine restarted, indicating an area where scalability did not assist.

How are customer service and support?

I have not interacted with the technical support of Office 365.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used Word and PowerPoint installed locally on the machines separately. Our company decided to switch to Office 365 for centralized management by Microsoft.

How was the initial setup?

The initial setup was very easy, especially since it is a SaaS solution. I would rate it an eight or nine.

What about the implementation team?

In our office, Office 365 is available in the App Store. It was a plug-and-play setup, and installation was managed by Microsoft's centralized system.

What was our ROI?

The mobility feature of Office 365 has provided value, as documents are accessible on multiple devices like phones and laptops. Saving documents in OneDrive makes them easily available.

What other advice do I have?

Content is available on various devices through OneDrive, facilitating document accessibility on the go. I rate Office 365 a nine out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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June 2026

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Chaitanya Byri

SAP BW Techno Functional Analyst at SeaCo SRL

May 2, 2025

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Enables seamless remote work and efficient communication

Pros and Cons

"The scheduling capabilities of Microsoft Teams are particularly helpful, allowing me to create internal teams and organize project-related communications."
"Office 365 has greatly aided my organization during the COVID period by facilitating remote work, meetings, and scheduling."

"One area for improvement could be the meeting recordings."

What is our primary use case?

In our organization, I use Office 365 primarily for internal communication in the office, such as chats and sending messages.

How has it helped my organization?

Office 365 has greatly aided my organization during the COVID period by facilitating remote work, meetings, and scheduling.

What is most valuable?

In my experience, the most valuable features of Office 365 are Outlook and Teams. The scheduling capabilities of Microsoft Teams are particularly helpful, allowing me to create internal teams and organize project-related communications. Teams has proven extremely supportive, particularly during COVID when remote work became essential. Features like screen sharing and session recording have been very easy to use.

What needs improvement?

One area for improvement could be the meeting recordings. Currently, unless I change the expiry date, recordings have a default expiration period after which they cannot be retrieved. If the tool could give me more options regarding the number of days recordings are kept, it would be beneficial.

For how long have I used the solution?

I have been using Office 365 for about one year.

What do I think about the stability of the solution?

I have not encountered any performance issues with Office 365.

What do I think about the scalability of the solution?

On a scale of one to ten, I would rate scalability as ten. I do not face any challenges in terms of adding new users, and the infrastructure team finds it easy to deploy.

Which other solutions did I evaluate?

I did assessments for other tools, including Google BigQuery, but nothing materialized.

What other advice do I have?

Compared to previous versions, Office 365 offers a better user interface. I rate the overall experience with Office 365 as a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Veeramani Nambi

Project Manager at IBM

Apr 25, 2025

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Seamless integration and simplified document sharing enhance productivity

Pros and Cons

"Office 365 has good integration and a more pleasant and organized user interface compared to Box, and it feels like an extension of my computer, making it easier for organizing."

"When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly."

What is our primary use case?

As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. We use SharePoint effectively to share all documents, and it makes integration very easy with email clients. We use Teams primarily for video conferencing.

What is most valuable?

Office 365 has good integration and a more pleasant and organized user interface compared to Box. It feels like an extension of my computer, making it easier for organizing. As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. It simplifies sharing information.

What needs improvement?

When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly.

For how long have I used the solution?

I have been using Office 365 for about three or four years now.

What do I think about the stability of the solution?

Office 365 is stable, though Teams sometimes has network issues, with the connection being problematic about five percent of the time.

What do I think about the scalability of the solution?

Office 365 is available for 300,000 employees, indicating it is scalable.

How are customer service and support?

I have not needed to contact customer support, which is a positive indicator.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I am a user of Office 365 and not involved in its procurement. It is paid for by IBM.

What other advice do I have?

As a user of Office 365, my advice would be to consider it for its strong integration and organized interface. I rate this product a nine.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Gabriel-Petcu

Policies Manager at a computer software company with 201-500 employees

Apr 24, 2025

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Seamless collaboration and integration enhance productivity with cloud applications

Pros and Cons

"One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing."

"I wish Project could be more integrated into Office 365, as it currently requires a separate license."

What is our primary use case?

I primarily use Office 365 for creating Word documents. We also utilize its cloud-based functionalities, such as SharePoint for document management.

What is most valuable?

I use Office 365 extensively, particularly for Word documents. One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing. The integration capability is strong as it links various applications such as the calendar and email functions, making it useful for our organization.

What needs improvement?

I wish Project could be more integrated into Office 365, as it currently requires a separate license.

For how long have I used the solution?

I have been working with Office 365 for a couple of years, approximately two or three years.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Office 365 as ten out of ten.

How are customer service and support?

I do not have direct experience with Microsoft support because, according to company rules, I report issues to our internal help desk. If they cannot resolve it, they will contact support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used cloud solutions related to my former work with Amazon products. But I quit using clouds as my job no longer relates to this.

How was the initial setup?

We have an IT department that handles the initial setup. We receive our accounts and access to the applications according to our roles.

What's my experience with pricing, setup cost, and licensing?

I cannot provide an estimate on pricing or setup costs, as these are handled at a group level.

Which other solutions did I evaluate?

I can compare Office 365 with solutions like Open Office, which may be cheaper. However, it doesn't meet the required capabilities that we need. While Open Office is free, it lacks necessary functionalities.

What other advice do I have?

Overall, I rate Office 365 a nine out of ten. It does a good job with most of the required applications, although I wish Project was seamlessly integrated into Office 365 as part of the base package.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

MohanKumar5

Founder at Isecurex

Apr 23, 2025

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Ensures seamless communication and convenient document access for organizational efficiency

Pros and Cons

"Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location, ensuring that communication is seamless and efficient, making it powerful for our organizational needs."

"I think they should reconsider the pricing as it tends to go up annually."

What is our primary use case?

I normally use Office 365 for email. We utilize all the Office packages online, including PowerPoint, Word, and Excel for our documents. These Microsoft work applications are essential for our day-to-day communication and documentation needs.

How has it helped my organization?

Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location. This ensures that communication is seamless and efficient, making it powerful for our organizational needs.

What is most valuable?

All services offered by Office 365 are useful, including Outlook email, PowerPoint, Word, and Excel. Their cloud accessibility significantly enhances convenience. Having instant access to emails and documents is powerful for our work requirements.

What needs improvement?

The user interface of Office 365 is very good and easy to use. I think they should reconsider the pricing as it tends to go up annually. Visibility in pricing is a concern as charges might increase without users being aware.

For how long have I used the solution?

I have been using Office 365 for several years, more than ten years.

What do I think about the stability of the solution?

The stability of Office 365 is excellent. It ensures that communications are always running, providing almost 100% uptime. This is crucial for accessing emails, documents, and presentations anytime needed.

What do I think about the scalability of the solution?

Office 365 offers considerable scalability. I rate it eight out of ten as it deploys quickly and is convenient for our small team of about five people.

How are customer service and support?

I haven't used customer service for Office 365. With Microsoft Azure, I faced some issues, mainly due to pricing and a lack of visibility in services and support levels.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before using Office 365, I used on-prem solutions with client software installed on laptops, which were not cloud-based. For other solutions, Linux was cumbersome, so Office 365 was the preferred choice.

How was the initial setup?

The initial setup of Office 365 was very easy, rating it nine out of ten. It was a straightforward process with predefined steps and prompts, making installation smooth.

What about the implementation team?

Implementation was straightforward, following predefined installation steps and prompts.

What's my experience with pricing, setup cost, and licensing?

The subscription prices for Office 365 are revised annually and tend to be on the higher side. Pricing visibility is a concern. The licensing deals could be improved for better user satisfaction.

Which other solutions did I evaluate?

No other options were evaluated before choosing Office 365, as I have been a Microsoft and Office user for a long time.

What other advice do I have?

Microsoft offers great applications, but pricing should be more transparent. It is critically important for communications and documentation to be stable, making Office 365 invaluable. I would rate Office 365 as an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Thennu Annamalai

Process Manager at a marketing services firm with 201-500 employees

Apr 17, 2025

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Seamless device switching and cloud saving boost productivity and usability

Pros and Cons

"The most valuable features are its usability and interoperability; I can switch between multiple devices and continue my documentation seamlessly, saving it to the cloud and reusing it anywhere without searching or saving it separately."

"The technical support from Microsoft is rated six to seven because it takes more time for them to address issues."

What is our primary use case?

I use Office 365 for Word, Excel, and PowerPoint in different client projects.

What is most valuable?

The most valuable features are its usability and interoperability. I can switch between multiple devices and continue my documentation seamlessly. For example, I can work from a client device to my current device and other devices, saving it to the cloud and reusing it anywhere without searching or saving it separately. It is very handy.

What needs improvement?

In my opinion, Microsoft can make Power BI available in Office 365 as a basic version instead of making it a separate licensed product.

For how long have I used the solution?

I have been working with Office 365 for about four to five years.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as nine out of ten.

What do I think about the scalability of the solution?

Office 365 has a scalability rating of nine.

How are customer service and support?

The technical support from Microsoft is rated six to seven because it takes more time for them to address issues. Listening to the issue and then addressing it takes a long time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup for Office 365 is very simple.

What's my experience with pricing, setup cost, and licensing?

I would rate the price of Office 365 as five. It is neither inexpensive nor costly.

Which other solutions did I evaluate?

I don't believe other competitors are near to Office 365. It is easy, usable, and simple to set up. Google is catching up, but it will take some time.

What other advice do I have?

The final rating for Office 365 is eight. The pricing and technical support are factors for reducing two points.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer2695884

IT Manager at a real estate/law firm with 1-10 employees

Apr 17, 2025

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Compatibility across companies enables effective productivity and report management

Pros and Cons

"I find Office 365 valuable because it is compatible across all companies, which is essential for our organization, and the flexibility to adjust subscriptions with headcount changes is an advantage for cost management."

"The cost is not very reasonable; the pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size."

What is our primary use case?

I use Office 365 as a productivity tool for correspondence, presentations, and spreadsheets. It is used by everyone individually based on their needs such as writing emails, doing reports, or handling calculations and spreadsheets. We don't use AI extensively.

What is most valuable?

I find Office 365 valuable because it is compatible across all companies, which is essential for our organization. It serves as a stand-alone correspondence, presentation, and reporting tool. The flexibility to adjust subscriptions with headcount changes is an advantage for cost management.

What needs improvement?

I would like to see improvements in the complexity of Office 365 administration. The backend can be daunting due to frequent changes in module names, which can be disruptive.

For how long have I used the solution?

I have been using Office 365 for more than fifteen to twenty years.

What was my experience with deployment of the solution?

There have been no deployment issues. The initial setup nowadays is much simpler compared to a few decades ago.

What do I think about the stability of the solution?

There have been no performance or reliability issues with Office 365. It functions well even when not connected to the internet, except for Outlook which cannot send emails.

What do I think about the scalability of the solution?

There have been no scalability issues with Office 365. If there is an increase in users, we just subscribe to additional licenses.

How are customer service and support?

I seldom consult Microsoft tech support and there's not much detail provided about contacting them. We usually interact with our vendors instead.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We started with Google but found it difficult to manage two platforms. Switching to Office 365 allowed us to consolidate everything in one place.

How was the initial setup?

The initial setup was straightforward and simpler than it was a few decades ago.

What was our ROI?

The flexibility to increase or decrease subscriptions with headcount changes makes the process more manageable and cost-effective.

What's my experience with pricing, setup cost, and licensing?

The cost is not very reasonable. The pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size.

Which other solutions did I evaluate?

We originally evaluated Google before switching to Office 365, due to difficulties in keeping track on both platforms.

What other advice do I have?

For our environment, we have no choice but to use Office 365 as it's manageable with our company size. On a scale of one to ten, I would rate Office 365 an eight or nine. Nothing is perfect, and a ten would lead to complacency.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Karl Graebener

Northeast Sales at a computer software company with 11-50 employees

Apr 16, 2025

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Utilizing communication and document tools effectively for sales

Pros and Cons

"The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel; for our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management."

"I found the initial setup of Office 365 a bit cumbersome, so I used a technician."

What is our primary use case?

I use Office 365 strictly for sales. As a small office, we utilize products like Outlook and Word.

What is most valuable?

The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel. For our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management.

What needs improvement?

Moving from the original Outlook to Outlook 365 was problematic because I couldn't transfer a lot of my previous emails. This is an area where improvement is needed to make the transition smoother. On the Zoho end, I find it is not intuitive and not a great CRM, especially compared to ACT CRM, which I found more intuitive and easier to use.

For how long have I used the solution?

I have been using Office 365 since I began my current role, but I do not recall the exact time frame.

What do I think about the stability of the solution?

I would say the stability of Office 365 is relatively good, about ninety percent stable.

What do I think about the scalability of the solution?

We are a small office, so scalability is not applicable to me.

How are customer service and support?

I do not interact directly with Microsoft support; it is always through our technicians, so I cannot provide a rating on their customer service.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I came from an ACT CRM and I thought it was more intuitive than Zoho.

How was the initial setup?

I found the initial setup of Office 365 a bit cumbersome, so I used a technician. It took about four hours over the course of a week.

What about the implementation team?

One person, our technician, handled the deployment.

What other advice do I have?

On a scale of 1 to 10, I would rate Office 365 as eight. I recommend Office 365 to other businesses.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Krishnakumar Subramanian

Technical Director at Alstom Ferroviaria S.p.A.

Apr 15, 2025

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Efficiently accomplish day-to-day tasks with vital everyday applications

Pros and Cons

"Every application in the Office 365 bundle is beneficial, making day-to-day tasks easier."

"The look and feel of the new Outlook is complex."

What is our primary use case?

I use Office 365 for PowerPoint, Word, Excel, and Microsoft Publisher. The publishing part is mainly what I use.

What is most valuable?

Everything I use is pretty useful. I primarily use Word, Excel, PowerPoint, and Microsoft Publisher. Every application in the Office 365 bundle is beneficial, making day-to-day tasks easier. This in itself is a significant benefit.