Office 365 Reviews

The bank gave us Office 365 to work with. I used Google for personal use, but in the bank, I exclusively used Office 365.

Office 365 has excellent facilities, it's familiar, and it's easy to comprehend when sending messages.

I recommend it for the facilities as it's familiar to users when they see it and makes it easy to find items and features that we can use.

The scalability of Office 365 is good.

I would rate Microsoft technical support as 3 or 4 out of 10. This rating is mainly because I didn't need much support since it works efficiently, though sometimes internet connectivity affects the experience.

I have approximately 4 years of experience with Office 365.

The setup process for Office 365 is easy.

For stability, I would rate it 10 out of 10.

The scalability of Office 365 is good.

I would rate Microsoft technical support as 3 or 4 out of 10. This rating is mainly because I didn't need much support since it works efficiently, though sometimes internet connectivity affects the experience.

Positive

The setup process for Office 365 is easy.

For stability, I would rate it 10 out of 10.

I would recommend Office 365 to others.

On a scale of 1 to 10, I rate Office 365 as 10.

Private Cloud

Microsoft Azure

I understand I'm working with or using other tools besides Huawei, such as Windows, Office 365, Zoom for communication, Linux, and similar applications.

I'm using Office 365 because it's free, so there are signals besides Huawei that I work with or have used before.

I'm using it, and it's wonderful. It's custom made for Huawei, a special version of Office 365. It's not fully open to 3 Cloud or 365 because at Huawei, we have some restricted tools within Office 365. We use them just for email, Word documents, etc. We are not able to download or use online templates or download anything from Cloud. All those features are restricted. We're using only what Huawei provided as tools.

The application is custom made for Huawei, a special version of Office 365. It's not fully open to 3 Cloud or 365 because at Huawei, we have some restricted tools within Office 365. We use them just for email, Word documents, etc. We are not able to download or use online templates or download anything from Cloud. All those features are restricted. We're using only what Huawei provided as tools.

It has been fine regarding stability-wise issues, technical errors, and downtimes, but with Microsoft there are sometimes bugs, freezing, re-downloads, or redos. They have to reload the restrictive features and license. There was an issue from my PC itself, but the good thing is they auto-recover and auto-save, so when corruption happens, we can retrieve the latest version templates from Word, Excel, or PowerPoint.

Sometimes I use templates from different versions through copy-paste. When I want to save, I get prompts about text or fonts. I need to click again and apply something to be able to save the file. When I have different styles, it is very hard to track this. To avoid checking these optics every time I want to save the file, sometimes reason pop-ups appear when saving files, indicating projects have some strange text.

The value received is limited because I still rely on many third parties to do my work. It's not enough just to have Office 365, as I'm still dependent on some external tools.

Plugins and macros could be improved, such as Mouse broadcast and automation in Excel or SharePoint workflows.

More tools are needed, especially AI integrated features. This could be better in the Office 365 sixteen version. I'm using version eleven, but it still requires more enhancements, particularly in AI capabilities.

The download speed and safety need enhancement. At Huawei, we have WPS which is lighter, much better, and can adopt PDF files. As I don't have PDF capability in Office 365, I still need Microsoft separately. If Office 365 also includes PDF file capabilities, that would be perfect. WPS is much better as it has PDF functionality, scissors tool, and is more reliable.

I have never faced stability-wise issues, technical errors, or downtimes, but with Microsoft, there are sometimes bugs, freezing, re-downloads, or redos. They have to reload the restrictive features and license. There was an issue from my PC itself, but the good thing is they auto-recover and auto-save, so when corruption happens, we can retrieve the latest version templates from Word, Excel, or PowerPoint.

Sometimes I use templates from different versions through copy-paste. When I want to save, I get prompts about text or fonts. I need to click again and apply something to be able to save the file. When I have different styles, it is very hard to track this.

It is very common to have many different company topics from different slides. When you combine materials, you have different formats, and when you want to save, you get a prompt about unknown text or unknown fonts of file formatting. Every time you have to click save, there are pop-up boxes requiring confirmation, which can be annoying.

I never used that due to restrictions. I don't raise tickets to Microsoft if I have issues or questions.

I have been using it for a long time, from version eight to nine. I can debug issues myself because I know them, but I have to run through all slides and create fresh new templates or do manual work. I have workaround solutions, but when I have complex slides and multiple materials to combine, I get prompts when saving that require additional steps.

The overall rating for Office 365 is 7 out of 10.

Other

I mostly work with AWS. My team is working on bespoke applications and we're deploying it on AWS Kubernetes, mostly with EKS services. That's my scope at this time.

I have been working with Office 365 for three years. I mainly use Office 365 for collaboration and communication, mostly using SharePoint, MS Teams, and email.

I'm using Office 365 for collaboration and communication. Microsoft Teams is the most useful feature of Office 365 for me.

Microsoft Teams is the most useful feature of Office 365 for me. Since we are using a cloud base, for stability, I can rate it 8, because there are some performance issues and outages I've encountered. From my experience, in my environment, we are using mostly the Microsoft Office suite, MS Word, PowerPoint, and everything.

I think there's more advantage in using Office 365 compared to Google or AWS collaboration tools if you are using Microsoft in your productivity tools, due to the seamless integration. Office 365 does support my remote and hybrid workforce collaboration needs.

Based on my experience as a user, I think we are going into full integration with the Copilot, so hopefully this will improve functionality, but I haven't used it yet. I'm expecting more from the full integration with the Copilot for more automation.

In the future, it would be great to see full integration with the Copilot.

I have been working with Office 365 for three years.

From my user point of view, the initial setup and deployment process for Office 365 is seamless to the users.

Since we are using a cloud base, for stability, I can rate it 8, because there are some performance issues and outages I've encountered.

I think it's scalable, as long as you pay.

I'm not raising support, as it will be handled by another team, not on the user side.

Positive

I currently am no longer working with SAP in the past two years, as I moved to another area already, which was about three years ago.

From my user point of view, the initial setup and deployment process for Office 365 is seamless to the users.

I'm not raising support, as it will be handled by another team, not on the user side.

I think Office 365 is more beneficial for medium to enterprise company sizes, while small companies may not find it as beneficial.

For pricing, I think it's fairly priced, I would rate it 8.

I think there's more advantage in using Office 365 compared to Google or AWS collaboration tools if you are using Microsoft in your productivity tools, due to the seamless integration.

I don't want to publish my review on the PeerSpot platform in public, as much as possible. I'm okay with providing only my feedback without any personal details.

For my final points for Office 365, I would rate it an 8.

Public Cloud

Microsoft Azure

Some use cases for Office 365 include using the Office applications such as Word, Excel, and PowerPoint, as well as OneDrive, Teams, OneNote, SharePoint, and Exchange Online. We have moved all our file server data to SharePoint and we've been quite successful at that.

What's valuable about Office 365 is that the file formats have become a standard, such as .doc files and .docx files for Word. In Excel, you can do a lot of data analysis and manage spreadsheets, which is especially useful for finance people. With PowerPoint, we can create very visual and easy presentations, and now with Copilot, it's even easier to generate a presentation format that you can adjust to your needs.

The integrations of Teams and SharePoint have impacted our project management positively because we work a lot with external clients who need access to information in our environment. Before, using file servers to give external access was cumbersome, and with SharePoint, creating a sharing link with an expiration date makes sharing information easier and more controlled. Also, SharePoint allows us to create websites for our intranet, while Teams enables groups to share information, chat, and create meetings, and we have even moved all our telephony system to Teams, which is working very well.

I'm suggesting that Microsoft could improve the product, particularly in managing Office 365, which is not cumbersome but requires knowledge of several different portals. You need to become an expert on each product to administer everything properly, as each portal has a different format that is not unified.

I have several years of experience with Office 365, almost since it existed. I think it started approximately ten years ago or eight years ago, and in the company I'm working for, we've used it extensively. I've been with the company for nine years now.

I would rate customer service and technical support with Microsoft a seven. The support from our partner SoftwareONE is very good as they get back to me quickly and escalate to Microsoft when needed. The issue arises when I need to ask Microsoft directly for support, and I have had delays, such as with a SharePoint issue that took two weeks to resolve, and another instance where the ticket was mishandled and sent to the wrong queue, which delayed the response even further.

Neutral

By the time I arrived at the company, everything was already Microsoft, and I have worked with Microsoft products for most of my professional life. I have experience with other products, but that was back in the '90s. I used Microsoft Mail, Lotus Notes, and Novell products back then, and I'm certified with Microsoft products since the '90s, meaning that about 80% or 85% of my experience is with Microsoft products in general.

The initial setup for Office 365 was quite straightforward because we already had Word, Excel, and PowerPoint installed, and it was just a matter of flicking a switch. However, setting up SharePoint required tweaking a lot of security because it's designed for sharing information, which can be quite open and not secure by itself. So I designed a whole security system around it, and Teams' most complicated task was the telephony setup, which we got help with from consulting.

The pricing for Office 365 is not cheap, but it's also not terribly expensive. It depends on the size of the company, and I think it's competitive and appropriate. The advantage of Microsoft is the vast amount of products that integrate seamlessly, which offers better value than competitors such as Google.

I would absolutely recommend Office 365 mainly for its standardization, as I believe the majority of companies around the world use Office. I don't have specific statistics about that, but I can see it from my experience when contacting other companies that they typically use similar products, with some exceptions using Google Suite. I rate Office 365 a nine out of ten.

Public Cloud

Microsoft Azure

Our current use cases for Office 365 include using it as our email handler as well as for MDM, and we also have offline office which is very important for doing our regular work such as Word, Excel, PowerPoint, and all. We get help from the E5 plan and we are using MDM for more than 50 people in our team. This is because there was an incident where a data breach occurred in our organization. After that, we decided we should implement the MDM solution to protect personally owned devices. After implementing MDM, we are now secure enough to prevent leakage of our organization data.

The most valuable feature or capability of Office 365 that I found is the legal hold feature, which is excellent for customers to maintain regulatory compliance. Deleting data is a common occurrence; people can delete their data from their device, and it will be moved to the recycle bin for a certain period of time. After the email is deleted, we found that if legal hold is enabled for a particular user, Microsoft offers unlimited archival, meaning any email that comes to that email ID will be stored, and we can easily use the E-Discovery feature to check the emails, their history, and export them in a PST file, which is very beneficial for customers during audits.

Overall, Office 365 brings organization efficiency, as these tools are very helpful for every organization to maintain their records, organization data, compliance, and collaborations. Everything that is basically required by an organization is already taken care of in the Office 365 products.

The areas of Office 365 that need improvement include the organization sharing option in Teams, which we found to be limited. If the organization does not enable it, we cannot get the IM details in Teams. If Microsoft can make it more reliable similar to social media - for example, if I am dealing with customers and I already had a meeting with them in Teams previously, the customer account should be visible to me along with their current status, such as busy, away, or available.

It would be easier for us to communicate with our customers or colleagues because it works within the organization. I am specifically referring to cross-functional connectivity for other organizations that we work with.

We have been using Office 365 for almost two and a half years.

The stability of this solution is very high, and I would rate it a full 10. I have been using it for the last three years and have not faced any issues during this time, leading to 100% uptime.

I would rate the scalability of this solution as nine out of ten.

I rate the technical support for Office 365 at about four to five out of 10 maximum. The support center is in China, and making them understand our issue is a hectic challenge. Every time we log a ticket, a new agent comes, and we have to describe the problem again. It is common that when the shift changes, the new staff does not have the case history, and we have to start explaining again. Customers expect quick solutions rather than reading KB articles.

With tools such as ChatGPT allowing us to find the same KB within seconds, we question why we spend so much time waiting for responses from Microsoft support. I suggest improving regional support for India, making it easier for customers to connect. Additionally, when we log cases, the support should check known issues quickly and engage with us directly when addressing unknown issues rather than just sending us basic help articles.

Positive

The initial setup of Office 365 is easy. Though I don't have hands-on experience, I can share our thoughts. During implementation, it took very little time and was very easy. We did not face any issues. We found that email delivery, which was being held, got delivered after three or six hours. I would give it at least eight out of 10.

Regarding similar service providers available in the market, we used Zoho previously, and we found it to be a wonderful product. However, we are more comfortable with Microsoft's UI, which influenced our choice to move to Microsoft instead of using Zoho.

The feature of Office 365 that has proven most beneficial for collaboration in my team is definitely Microsoft Teams. It is a commonly used platform throughout the organization, serving all our collaboration and instant messaging needs.

For the maintenance of Office 365, we only need one person.

Regarding pricing, I would give Office 365 an eight. It is pretty expensive.

The licensing is complicated because when we ask for pricing, the Microsoft team presents 10 to 15 different plans with almost the same features but different prices. It is difficult for customers to differentiate, especially since we are dealing with specific use cases. We need the application for specific purposes, and Microsoft has 20 options. Customers generally tend to choose the least costly option, resulting in missing out on crucial features and needing to upgrade through the pricing tiers again. If Microsoft can simplify the licensing, it would be easier for customers to opt for their services.

Overall, I rate Office 365 eight out of 10.

Public Cloud

Microsoft Azure

Our primary use cases for Office 365 would be to use Word, Excel, and PowerPoint. We use Outlook for email exchanges, Teams for internal communication purposes, so these are our predominant use cases.

Microsoft Teams is something that we prominently incorporated, and it has been found to be stable and quite user-friendly among the other project management tools and communications out there in the market.

One of the features which I predominantly use in Office 365 is the Designer option in PowerPoint, which I feel was very helpful in most cases for designing presentations, so I would say that was a good feature I would recommend.

SharePoint would have been one tool we often use, but I cannot specifically say a feature that has helped us significantly in terms of Office 365.

We have been using Microsoft for quite some time for our internal purposes, and we are predominantly relying on Microsoft tools and services for internal communications and email exchange.

We have been using Office 365 for more than a year right now. We have been using Teams and other tools provided by Office 365, and it has been a really good experience.

I do not have anything in my mind related to Office 365 that really needs improvement; whatever I have right now is meeting my needs.

With respect to Word, if we could have some kind of chat interface where I can select the text and replace it via generative text, that could be a great option.

We have been using Office 365 for more than a year right now, and it has been predominantly incorporated with good results.

During my administration setup of Office 365, it was quite difficult to set up my card payment and related items.

I am not specifically sure about the security features of Office 365; I need to check with my IT team, but it seems to be pretty reliable right now.

I have not interacted with any technical support, so I do not have any experience with it.

Positive

The initial setup of Office 365 was rated around seven out of ten in terms of complexity.

I am not sure how much time it took to deploy Office 365 as these tasks were handled by our IT team.

A couple of people would have used my email ID from my common email account, but I am not sure about the reason. I would need to check with my employee to see what they used it for.

I am not confident enough to say for what product we have used the solution. I would need to check with my team for more details.

On a scale of 1-10, I would rate Office 365 as a 9.

Public Cloud

Microsoft Azure

I am currently using the Enterprise version of Office 365. I'm a corporate user and use it for my own company. I usually use Office 365 for Teams, mostly, and my emails run through Outlook as well. I use Planner within Teams a lot, specifically Planner and Calendar.

OneDrive has proven most beneficial for collaboration in my team in particular. We have just recently started using OneDrive for this. It has been impactful, but I don't think we've fully utilized it to notice that sort of an impact.

I use OneDrive extensively. I find OneDrive valuable because I'm able to have all my documents in one place and I can access them from anywhere.

Certain features such as the Planner and dashboards don't work as efficiently with the iPad version, the iOS version. On the iOS version, it's a little glitchy. On iOS if I want to access my Planner, I have to go to the browser and access it, which is very inconvenient. I hope that they improve that part and make the iOS app self-sufficient. The main challenge is its compatibility with iOS.

It's been one and a half years. Before that, we were using Google.

The setup of Office 365 rates around six out of ten in terms of ease. I rate it as six because while it isn't particularly difficult, there are many components within Office 365 to set up. It takes considerable time and requires someone dedicated to do it.

I would rate the stability of Office 365 as eight out of ten. Overall, it's been pretty good.

Office 365 is pretty scalable because you can keep adding users. All employees in my company are using Office 365, which amounts to around 300 users. I have plans to increase the usage of Office 365 in the future. The scalability allows me to do that.

Technical support for Office 365 is pretty good. I would rate them seven out of ten. The only concern is that sometimes the response time is a little slow.

Neutral

We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform. It was just a choice between Google Workspace and Office 365, or before that, Office.

We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform.

I participated only by giving the approval. My IT team handled the implementation.

I haven't seen any return on investment as of now.

I think the pricing of Office 365 is four. It is on the less expensive side, but it is not very cheap. The cost increases as you keep adding users.

The price is somewhat justified. However, beyond Office, there are other products. Some basic products should be included in the package, with an option to choose from one or two products to include.

The security features of Office 365 meet my company's data protection needs. With their dual verification, dual authentication and authenticator, it's pretty good. The implementation took approximately 15 days. Based on my experience, I rate Office 365 eight out of ten.

Private Cloud

Microsoft Azure

Splunk is very popular and many enterprises are using Splunk, and even some of our customers are using Splunk. Splunk is also very good, but we only integrated with ServiceNow so we don't know the internals of ServiceNow and pros and cons of Splunk.

SolarWinds is also very powerful. I have integrated SolarWinds with the ServiceNow infrastructure.

I know what SolarWinds does, but I am not a dedicated infrastructure resource. I'm a pure ServiceNow consultant.

SolarWinds is a very powerful tool that can scan the client network or any network and get appropriate results on whether which server is down, which component is down, or which network component is not working. In the past, we integrated SolarWinds and whenever any network component went down, our integration created an incident in ServiceNow immediately.

SolarWinds is much more than a monitoring tool. They have database offerings also, but I know it as a monitoring tool and it was very powerful.

Device monitoring and server monitoring are what we work with. That's what I know about it.

Collaboration and Teams channels are the most powerful tools that help us organize our day-to-day activities and really help us improve our business and add business value.

Collaboration is the key to address any gap either in enterprise processes or technological innovation. Microsoft Teams helps us to effectively collaborate and communicate, which helps us achieve our objectives.

We can trust Microsoft for security. All our business documents are parked on the Office 365 cloud network. We can be secure and should not worry much about security because we trust Microsoft for the security of our data.

In the context of security of our data, the first point is collaboration and coordination to optimize our business, the second is security, and the third thing is that it's a wonderful user-friendly experience.

It is already a very matured product, but there is always scope for improvement. Effective use of all products can be improvised with the use of AI, machine learning, and deep learning.

Microsoft is in the AI arena, so products can be improved in the coming time, and we can expect that.

I did that integration four or five years back and there have been already a lot of new features added. Currently, I can only talk about the older implementation.

I rarely get any issues, but occasionally when issues occurred, they were resolved early by the Office 365 internal team. We never had to reach Microsoft, but I believe they have a very powerful support team, and I don't have any doubt or concern over that.

Right now, I cannot comment on scalability issues.

The cost is justified because the product is wonderful.

Positive

Price may be a factor, but our organization is too big. I am not involved in any costing because my level is just senior architect. As our organization is big, we can afford it easily. For big organizations, cost is not an issue, but for smaller organizations or mid-size organizations, cost may be an issue. It may be costly.

Office 365 is the main tool we are using for our day-to-day operations. Office 365 provides a very good experience.

We are using many tools and apps of Office 365, primarily Teams, Outlook, and SharePoint.

Microsoft is in the AI arena, so products can be improved in the coming time.

I rate this solution nine to nine and a half out of ten.

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