Office 365 Reviews

My use case for Office 365 is because it is most suited to our environment. Most companies in Singapore use Office 365 because it is easier to use, and most people have grown with Microsoft solutions from the start. The solution has evolved to Office 365 because it is easier to use and seamless. Especially now with Office 365, you can access your files always on the go. You do not have to use your laptop or connect to the company network. As long as you have a device, even a mobile device, you can actually use it and access your emails.

I am currently focusing on productivity and have started using Microsoft Planner. I have had issues with time management because we are dealing with end user support, meetings, projects, and ad hoc activities. Sometimes, it is difficult to track via email and using tasks. I researched online for the easiest way to manage this without paying, which led me to discover Microsoft Planner.

Teams is quite effective because it has tremendously improved in terms of video conferencing and integration. You can use it to call an outside number, making it easier to interact within your company and call mobile phones via Teams. With the implementation of online federation, you can contact or add contacts that are not within the same tenant, making communication easier.

What I would suggest Microsoft improve is creating a one-stop shop where you can see everything in a single pane of glass. For example, in Microsoft Intune, you have to access the Entra ID separately, and you have to access Microsoft Intune separately. Although these features are available on one website, if they could create a seamless integration to see everything in a single pane of glass, it would be more efficient. I believe they are working on this already or have plans to implement it.

I would rate the stability of Office 365 as nine. I have been working in IT for about 15 years and we have experienced crashes on the solution, especially with Outlook and the Office 365 suite. Overall, it is quite stable.

I would rate the scalability of this solution as eight out of ten. Now many applications are using SaaS, and when Microsoft developed Office 365, it was a huge step for SaaS solutions, especially during COVID. If we were using on-premise solutions, it would have been difficult for users to work from home, as they would need to install desktop applications to access Outlook and other Office applications. With the integration of Office 365, when you access your files, you do not need to log into your laptop. If you are outside, you can simply access your phone, open your email, and open PowerPoint easily.

I seldom contact Microsoft regarding technical issues, but when I have, they have been quite helpful. Sometimes you have to wait for a while. If they could improve their response time, it would be better. Normally in IT infrastructure, you can have 24/7 ticket prioritization. Perhaps to them our issue may not be P1. However, as a customer, they need to understand it is very important for us to resolve issues, especially if it involves our VIP users. I would rate their technical support as seven, based on my experience.

Neutral

I used another solution before Office 365 a very long time ago. We used Lotus Notes in our previous company.

Based on my experience, I would recommend Office 365 to other people, even to my family. During the COVID period, my sisters and their children had to do schooling at home because they could not go out. At that time, I purchased the family Office 365 so I could share with them, which made things easier. I give Office 365 a rating of 10 out of 10.

We have been using Office 365 more as a collaboration and communication tool. My team and I utilize Office 365 and its sub-products for elements of task management such as planning, the planner feature, the risk board, time card, time off, calendars, and other related features.

We have been using Office 365 for tagging critical communications and building communities of practice and centers of excellence. The main feature we use is tagging, which provides notifications and reminders. By creating labels, we can identify tasks with customized labels for project phases, which aids in visualization and reporting. Integrating Outlook with Planner and Teams channels has been beneficial as well.

It would be helpful if Office 365 integrated Copilot or more AI capabilities to provide proactive notifications. For task management, AI could offer insights and early indications of overdue tasks by analyzing activity updates. These features could improve intelligence and assistance for users.

We have been using Office 365 for close to three years.

We have no complaints about the stability of Office 365.

Office 365 is scalable in terms of numbers because it can easily handle multiple projects onboarding, warranting a ten out of ten rating. However, in terms of adapting to changing project scopes, it is somewhat restrictive, which would rate around six out of ten.

The support provided by Microsoft for Office 365 is generally good. Although there had been some delays, no major complaints arose from these experiences.

Positive

Before using Office 365, we used Confluence, Atlassian tools, and Google tools like Slack and Google Messages. While both Office 365 and Google have their strengths and weaknesses, the seamless experience with Office 365 stands out.

Setting up Office 365 is easy. I would rate it a nine out of ten in terms of simplicity and user-friendliness.

Office 365 is costly for individuals and small businesses. However, for larger user bases with bulk offerings, the price becomes more reasonable.

Before using Office 365, I evaluated Confluence, Atlassian tools, Google tools like Slack, and Google Messages.

I recommend going ahead and using Office 365. It is fast, easy to navigate, and does not require technical expertise to operate. The user-friendliness and experience are both great. I rate the overall solution a nine out of ten.

Private Cloud

Microsoft Azure

I mainly use Office 365 for documentation, such as creating Word documents, Excel sheets, or PowerPoint presentations. These are the primary applications I utilize.

If I am on my phone or laptop, the document is available on both devices. This mobility is advantageous since earlier we had to send documents, but now if I save it in OneDrive, they are readily available.

Office 365 allows me to share documents easily with team members, which is more efficient compared to the older frameworks. Word, PowerPoint, and Excel are still very comprehensive and flexible. These tools remain powerful, and no other platform has reached this level yet.

Office 365 tools work very well on Windows, but there is still some lag when using Mac computers. Sometimes, attachments cannot be opened on a Mac. The seamless integration seen on Windows is not there on Mac, so there is scope for improvement in optimizing support on Mac computers.

I have been using Office 365 for the last five or six years.

As a user, the deployment was very straightforward for me. It was a quick 10-minute process.

Overall, the stability of Office 365 is high. I would rate it a nine out of ten, although the lack of support on Mac can still interfere occasionally.

I rate Office 365's scalability as an eight. However, there have been instances on Mac where the auto-save function did not work when my machine restarted, indicating an area where scalability did not assist.

I have not interacted with the technical support of Office 365.

Positive

Previously, we used Word and PowerPoint installed locally on the machines separately. Our company decided to switch to Office 365 for centralized management by Microsoft.

The initial setup was very easy, especially since it is a SaaS solution. I would rate it an eight or nine.

In our office, Office 365 is available in the App Store. It was a plug-and-play setup, and installation was managed by Microsoft's centralized system.

The mobility feature of Office 365 has provided value, as documents are accessible on multiple devices like phones and laptops. Saving documents in OneDrive makes them easily available.

Content is available on various devices through OneDrive, facilitating document accessibility on the go. I rate Office 365 a nine out of ten overall.

Public Cloud

Microsoft Azure

We use Office 365 for business generally. We deal with e-fax, and I was looking at the reviews because I am looking for something similar to Business Central. In my opinion, Business Central is the best that I've seen so far. However, it's not available in the Caribbean, and Business Central is not formatted for this region just yet, so we can't use it here.

Mainly, the ability to sync apps seamlessly around our team is valuable. It is a major advantage to work from anywhere, and the ability to sync is crucial for us. We can be anywhere, including home or work, and we can accomplish tasks with everything done in real time. All the apps are accessible. We use Office 365 for business generally, and we deal with e-fax. I was looking at the reviews because I am looking for something similar to Business Central. In my opinion, Business Central is the best that I've seen so far. However, it's not available in the Caribbean, and Business Central is not formatted for this region just yet, so we can't use it here.

They can improve on the ease of use for each product. There is always a learning curve, and for apps like Excel, users have to go into training for optimal use. All of the apps should be more user-friendly.

I have been using Office 365 for probably about seven or eight years.

The app is pretty slow on Android devices, even on Apple devices, so it is not very fast. It moves slowly, and when contacting support, they attribute it to a system problem, but everyone in the area has the same issue. Thus, it seems to be a Microsoft problem.

It is definitely scalable. I would probably give it a ten for scalability.

I would probably rate their customer service a seven out of ten. They do get back to you quite quickly.

Neutral

The initial setup is not straightforward at all. It is complex. I would place it about a four on a scale, with one being the most difficult.

In terms of efficiency, Office 365 has definitely improved operations. However, we now have to devote time to learning the product to get the best out of it, which sort of eats into our time.

The pricing for Office 365 is not bad, it's okay. While Business Central is quite expensive, the standard fees are pretty reasonable. I would probably give it an eight out of ten.

I would recommend Office 365 to others as a productivity tool, though I have reservations due to the lack of user-friendliness. Overall, I would rate Office 365 about a seven out of ten.

Excel and PowerPoint are part of Office 365, which I constantly use.

I have been working with Excel and PowerPoint for the last three years or so, since my studies started, while simultaneously working as a working student or as an intern, using them permanently during my lectures.

The ChatGPT add-in that is accessible now for Excel is one of the most helpful features of Office 365 because it gives you the opportunity to process a lot of data in a really short time.

I use the ChatGPT add-in to process a lot of data quickly within Excel.

I have the ChatGPT add-in directly in Excel. I used the API in my previous position as a working student in a company that had a lot of data to be processed, and I was working with the ChatGPT add-in to process it correctly.

The user interface of PowerPoint could be improved in future updates to make it easier to find features via search, because sometimes it's difficult to locate certain applications as the buttons are too small.

Regarding Excel processing a lot of data, I'm currently working with an Excel sheet that has approximately 10,000 lines, and I really see it struggling to process due to the many functions it contains, leading to downtime and loading problems.

I have been using Office 365 for the last three years.

I don't have any experience with the initial setup because Office 365 applications were already pre-installed on all the devices that I was using.

It experiences issues only with high volume and numerous functions in the tables that we're using.

It's reasonable because with the Office 365 setup, you have access to a lot of devices and applications, especially when utilizing process automation tools such as Power Automate, making it reasonable in price.

I have never directly contacted Microsoft regarding Office 365 because I didn't really need to, as any issues were just on my side.

Positive

I was working in a former position with Hotspots where I used some automation tools to make processes more automated.

I don't have any experience with the initial setup because Office 365 applications were already pre-installed on all the devices that I was using.

I'm currently working with the whole Microsoft setup, which includes tools such as Windows 10, Office 365, and Zoom.

I mainly use Excel and PowerPoint within Office 365.

I did some data analysis while working in strategic procurement of a company and in data management of another company while using Excel and PowerPoint.

I'm currently not working with any advanced features such as automation in Excel or SharePoint workflows, but I was using some automation tools in a former position.

I understand that Excel has to process a lot of data and, especially when working with AI, there could be downtimes.

I would rate Office 365 eight out of ten for its functionalities and features.

My email is n.lastname@oth-aw.de for any information needed.

I primarily use Office 365 for emailing and utilizing tools like Word and PowerPoint.

Office 365 has many new features compared to previous versions, such as updated graphs and PowerPoint templates. The solution is mostly updated automatically. There are some automatic updates, reducing the need for manual updates. I have been using Office 365 for more than two or three years. Overall, it offers a range of tools useful for productivity, including Word, PowerPoint, and other features.

From a performance point of view, Office 365 can be too slow, especially when used intensively. It consumes too much memory, causing other applications to underperform. Technical support could also be better. I have previously raised many tickets regarding issues with Microsoft tools and experienced delayed responses.

I have been using Office 365 for more than two or three years.

Performance could be better. It is the main concern regarding stability.

Office 365 has a mixed scalability. It is not highly scalable, but there are no severe restrictions either. It does have some limitations when scaling.

Customer service could be improved. While I have raised many tickets on Microsoft tools, the response has been delayed. I would rate it five out of ten.

Neutral

The initial setup of Office 365 is not very difficult to implement. One person can handle it. The maintenance is not frequently needed.

One person can handle the initial setup and maintenance.

The solution might provide 30 to 40 percent savings.

The overall rating for Office 365 is eight out of ten. My main concerns include performance, support, and the desire for more integration with GitHub and AI features. Additional AI integrations would be beneficial. These could include AI for summaries or integrations with platforms like GitHub.

Private Cloud

Microsoft Azure

We are using Office 365 for collaboration, their mail services for communication, and the Office 365 suite for fulfilling all client requirements.

The effective collaboration within our management through Teams is beneficial. Even though email is standard, Teams has significantly helped with collaboration. The tools such as Word, PowerPoint, and Excel assist in documentation and presentations. Office 365 improves productivity and collaboration.

PowerPoint could have more features to assist users in design. AI features within Word and Excel could be improved as well. Enhancements to AI-based summarization in Teams would be beneficial.

We have been dealing with Office 365 for a long time.

Office 365 is stable. We do not have any issues.

Office 365 is scalable. We started with fewer numbers and have scaled up as needed.

Our Technology Services team coordinates with Microsoft for ticket resolutions. Personally, I haven't dealt with tech support.

Neutral

We see value for money in improving productivity and collaboration.

I am not part of the cost management. The cost is handled by the admin team, and I do not have insights into it.

I would rate my overall experience with Office 365 as 8 out of 10. I would recommend Office 365 for its capabilities in handling collaboration, secure document sharing, and using standard tools like Word, PowerPoint, and Excel for documentation and presentations.

Public Cloud

Microsoft Azure

The common use case for Office 365 exists because everything in today's world is on the cloud. When a user logs in anywhere, they have access to their data. In Office 365, there are different types of licenses, such as Business Basic and Business Premium. Every license has different storage capacities. In Business Basic, users get 5 GBs of storage, 50 GBs of primary mailbox, and 50 GBs of archive mailbox.

In Business Standard, users have access to web and desktop applications, with the same storage allocations. OneDrive storage is 1 TB. Business Premium is a more expensive license that covers all the features of Business Basic and Business Standard. Additional licenses include Entra P1, which is used for Entra Admin Center regarding login, MFA, and conditional access policies. Entra P2 is available for advanced settings for tenants. Other licenses include Microsoft Intune, EMS E3, and various add-on licenses.

Real-time co-authoring in Office 365 is beneficial because users with a Business Basic plan can log in on any platform through portal.office.com and access all applications. However, without a license, mail IDs are not functional.

Office 365 is the best business platform for startups or small companies. Within the M365 tenant, administrators can create users, track all user mailboxes, check licenses, and reset passwords. Administrators can create PST files if someone leaves the organization, obtaining backups from the Compliance Admin Center. Mail IDs can be converted into shared mailboxes for future use. Shared mailboxes allow multiple members to use the same ID configured in their Outlook simultaneously.

I want to improve my knowledge of Microsoft Intune.

I have 1 year and 8 months of experience with Office 365.

I would rate the stability of Office 365 as perfect because I am familiar with it and it is the best product platform.

I would rate the scalability of Office 365 as excellent.

I would rate technical support from Microsoft as excellent.

Positive

I find the initial setup of Office 365 easy because I am very familiar with it.

The price of Office 365 is high, though improvements in pricing might occur in the future. The integration capabilities of Office 365 include co-pilot. It is very compatible with Microsoft products, though it may have limitations with third-party tools. Both AI-enhanced features, such as the editor and designer in Office 365, are useful and beneficial. I recommend Office 365 to other people. My clients are usually enterprise-size businesses. I would rate this solution overall as excellent.

Hybrid Cloud

Microsoft Azure