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reviewer2705556 - PeerSpot reviewer
Talent Development Advisor at a engineering company with 1,001-5,000 employees
Real User
Top 20
May 21, 2025
Collaboration and remote work improve with user-friendly tools and security satisfaction
Pros and Cons
  • "The ability to work with people remotely, collaborate online, and share files are the main benefits I receive from Office 365."
  • "The ability to work with people remotely, collaborate online, and share files are the main benefits I receive from Office 365."
  • "There is not much I would improve for Office 365, though fewer updates would be nice."

What is our primary use case?

The main applications including Outlook, Word, Excel, and SharePoint are my daily use cases with Office 365.

A lot of the features help us create more work, but Outlook is most helpful for me because I'm a remote worker, along with Teams.

The main benefit I receive from Office 365 is the ability to work with people remotely, so it's nice to collaborate online and share files that we might be working on together.

What is most valuable?

Outlook, Word, Excel, and SharePoint are valuable features in Office 365 that I use daily.

Many features help us create more work efficiently, with Outlook being particularly helpful for remote work, alongside Teams.

The ability to work with people remotely, collaborate online, and share files are the main benefits I receive from Office 365.

What needs improvement?

There is not much I would improve for Office 365, though fewer updates would be nice.

I probably have many improvements I'd want to see, but nothing specific comes to mind.

For how long have I used the solution?

I have been working with Office 365 since its adoption when it moved over.

Buyer's Guide
Office 365
April 2026
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
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What was my experience with deployment of the solution?

I am not involved in the setup process for Office 365; we just get it deployed, and I don't know what issues the HR side has.

What do I think about the stability of the solution?

I would rate the stability of Office 365 at around eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Office 365 at ten out of ten.

How are customer service and support?

I haven't contacted tech support from Microsoft personally; I notice really no complaints inside the system.

Which solution did I use previously and why did I switch?

I have been an Office user for about 20 years, and the last application I used was Lotus Notes.

How was the initial setup?

I am not involved in the setup process for Office 365; we just get it deployed.

What about the implementation team?

The tech team primarily works with the implementation.

Which other solutions did I evaluate?

I did some research on PeerSpot about comparison between Cornerstone and LinkedIn Learning.

I have been an Office user for about 20 years, and the last application I used was Lotus Notes.

What other advice do I have?

AI integration with Office 365 is currently under test in our organization.

We don't have many app integrations with Office 365, but it's something we're certainly looking at.

My name is Adam Stevenson, and I work for Stantec as a talent development advisor. My email is adam.stevenson@stantec.co.uk.

I am a real user of Microsoft products, not a partner, and I would prefer my opinion about Office 365 to be anonymous on the platform.

I am working with both Cornerstone and LinkedIn Learning because I'm working with HR tools and employee involving solutions, and needed research for a presentation.

I couldn't specify which cloud we are using for the deployment of Office 365.

I would rate Office 365 a 9 out of 10 for all products overall.

I am totally satisfied with the security part of Microsoft for that software.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
React Native Team Lead at Visible Magic
Real User
Top 20
Oct 4, 2025
Enable seamless integration across platforms and suggest enhanced collaboration options
Pros and Cons
  • "The most valuable features of Office 365 include its ecosystem integration capabilities, allowing for seamless usage across different platforms."

    What is our primary use case?

    I primarily use Office 365 for handling documents and spreadsheets. In my daily work, however, I am not a frequent user of office applications as I am more of a developer. We mainly use Google for collaboration and other tools like Notion, Miro, and Figma.

    What is most valuable?

    The most valuable features of Office 365 include its ecosystem integration capabilities, allowing for seamless usage across different platforms. The default settings work well for more than a decade, which is a testament to its user-friendly design. I also find the autosave and backup features, such as saving to iCloud and local storage, very useful. Although I use only formulas in Excel for basic calculations, this feature also provides time-saving benefits.

    What needs improvement?

    I do not have any specific complaints about Office 365, such as downtime, stability issues, or technical errors. I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.

    For how long have I used the solution?

    I have worked with Microsoft Office and its suite for over twenty years

    What do I think about the stability of the solution?

    I have not experienced downtime, stability issues, or data loss when using Office 365. It is a reliable solution.

    How are customer service and support?

    I have never contacted customer support for Office 365, so I can't provide feedback on their services.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of Office 365 was straightforward and did not present any challenges. The default settings have been satisfactory.

    What other advice do I have?

    I rate Office 365 seven out of ten. I emphasize the integration capabilities of Office 365, though other applications like Notion, Confluence, and various Google tools are also important in my workflow. Overall, I would rate the solution a seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Oct 4, 2025
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    PeerSpot user
    Buyer's Guide
    Office 365
    April 2026
    Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
    893,915 professionals have used our research since 2012.
    Student at Ostbayerische Technische Hochschule Amberg-Weiden
    Real User
    Top 20
    May 15, 2025
    Effective data analysis and efficient task automation
    Pros and Cons
    • "The ChatGPT add-in that is accessible now for Excel is one of the most helpful features of Office 365 because it gives you the opportunity to process a lot of data in a really short time."
    • "The ChatGPT add-in that is accessible now for Excel is one of the most helpful features of Office 365 because it gives you the opportunity to process a lot of data in a really short time."
    • "Regarding Excel processing a lot of data, I'm currently working with an Excel sheet that has approximately 10,000 lines, and I really see it struggling to process due to the many functions it contains, leading to downtime and loading problems."

    What is our primary use case?

    Excel and PowerPoint are part of Office 365, which I constantly use.

    I have been working with Excel and PowerPoint for the last three years or so, since my studies started, while simultaneously working as a working student or as an intern, using them permanently during my lectures.

    What is most valuable?

    The ChatGPT add-in that is accessible now for Excel is one of the most helpful features of Office 365 because it gives you the opportunity to process a lot of data in a really short time.

    I use the ChatGPT add-in to process a lot of data quickly within Excel.

    I have the ChatGPT add-in directly in Excel. I used the API in my previous position as a working student in a company that had a lot of data to be processed, and I was working with the ChatGPT add-in to process it correctly.

    What needs improvement?

    The user interface of PowerPoint could be improved in future updates to make it easier to find features via search, because sometimes it's difficult to locate certain applications as the buttons are too small.

    Regarding Excel processing a lot of data, I'm currently working with an Excel sheet that has approximately 10,000 lines, and I really see it struggling to process due to the many functions it contains, leading to downtime and loading problems.

    For how long have I used the solution?

    I have been using Office 365 for the last three years.

    What was my experience with deployment of the solution?

    I don't have any experience with the initial setup because Office 365 applications were already pre-installed on all the devices that I was using.

    What do I think about the stability of the solution?

    It experiences issues only with high volume and numerous functions in the tables that we're using.

    What do I think about the scalability of the solution?

    It's reasonable because with the Office 365 setup, you have access to a lot of devices and applications, especially when utilizing process automation tools such as Power Automate, making it reasonable in price.

    How are customer service and support?

    I have never directly contacted Microsoft regarding Office 365 because I didn't really need to, as any issues were just on my side.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I was working in a former position with Hotspots where I used some automation tools to make processes more automated.

    How was the initial setup?

    I don't have any experience with the initial setup because Office 365 applications were already pre-installed on all the devices that I was using.

    What other advice do I have?

    I'm currently working with the whole Microsoft setup, which includes tools such as Windows 10, Office 365, and Zoom.

    I mainly use Excel and PowerPoint within Office 365.

    I did some data analysis while working in strategic procurement of a company and in data management of another company while using Excel and PowerPoint.

    I'm currently not working with any advanced features such as automation in Excel or SharePoint workflows, but I was using some automation tools in a former position.

    I understand that Excel has to process a lot of data and, especially when working with AI, there could be downtimes.

    I would rate Office 365 eight out of ten for its functionalities and features.

    My email is n.lastname@oth-aw.de for any information needed.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Ololade Olotu - PeerSpot reviewer
    Project Manager at Dell Technologies
    Real User
    Top 20
    May 14, 2025
    Improved data security and increased productivity enable focus on core tasks
    Pros and Cons
    • "I can recommend Office 365 to people because it allows them to concentrate on their core job while Microsoft handles any problems from the cloud."
    • "I can recommend Office 365 to people because it allows them to concentrate on their core job while Microsoft handles any problems from the cloud."
    • "It does my job, that is what I will say. It accomplishes the tasks I need it to do."

    What is our primary use case?

    I use Outlook, PowerPoint, Office, and Excel for my normal tasks.

    What is most valuable?

    We have enhanced security in Office 365 because our data resides in the cloud. Security is better now, but a good internet connection is required to have a good experience.We have bigger mailboxes now, so there's no need to keep PSTs on the local machine. Everything is in the cloud.I believe we currently have 100 gigabytes each in Office 365, though this might be based on what the company subscribed to.

    What needs improvement?

    It does my job, that is what I will say. It accomplishes the tasks I need it to do.

    For how long have I used the solution?

    We have been working with Office 365 for two to three years now.

    What do I think about the stability of the solution?

    It is very stable. I would rate it eight for stability. If you have your internet connection and a good laptop, it works efficiently.

    What do I think about the scalability of the solution?

    I would rate it 10 for scalability because many people are adopting Office 365 as it helps them reduce admin costs. The cost of administration on-premise is removed to an extent. It has to be scalable for so many people to be adopting it.

    How are customer service and support?

    I have experience with technical support from Microsoft, but the product is stable, so I don't have any reason to contact even the local IT because it works effectively.

    How would you rate customer service and support?

    Positive

    What other advice do I have?

    When I went to the mall to purchase Office 365 for my personal laptop, I noticed it depends on what you're looking for. I saw various options including professional and basic versions.The price tag is fair because significant innovation and research has gone into it. It is proper for the developers and Microsoft to be remunerated.I can recommend Office 365 to people because it allows them to concentrate on their core job while Microsoft handles any problems from the cloud.I rate Office 365 a 9 out of 10 overall as I don't experience problems with it.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Power Platform Advisor and Head of Power Platform Team at Orbis AG
    Real User
    Top 5
    May 13, 2025
    Daily routines streamline with enhanced communication tools
    Pros and Cons
    • "What I appreciate in the Office 365 world is having Copilot as an assistant that can help automate many things."
    • "What I appreciate in the Office 365 world is having Copilot as an assistant that can help automate many things."
    • "Sometimes there are simple bugs. For example, I create an appointment, and it disappears or is differently showcased in Microsoft Teams because Teams also has a meeting section as opposed to Outlook, but these are just temporary bugs."

    What is our primary use case?

    My most common use case involves starting my day with Office 365, specifically with Outlook and Microsoft Teams. Teams is very good, and I am trying to get used to the new user interface because it changed a bit, but I spend a lot of time in Teams and, of course, also in Outlook. I also use Microsoft Loop for structuring and organizing meetings that I have with my colleagues. It's a very handy way of keeping the information without being over-structured, and I use Loop because I prefer to note something down instead of just saying 'Oh, I will remember this' and not writing it anywhere. Rather than using a very complex, huge application that needs time to open and has a very big structure, Loop is something in between, and I find it a very useful tool that I also use on a daily basis. If I would have to pick three, they would be Outlook, Microsoft Teams, and Loop.

    What is most valuable?

    In terms of advanced features, those are things that we usually do with Power Platform. We try to avoid building super complex Excel templates when we can use another more suitable tool or build a Power App for that.

    What I appreciate in the Office 365 world is having Copilot as an assistant that can help automate many things. For example, if you need to translate something and want to ensure the translation looks professional and has a specific tone—formal, informal, friendly—then you can use Copilot for that or get a first idea and then edit the result. It helps to summarize meetings in Microsoft Teams and points out the most important key aspects discussed in the meeting.

    If you have people who were not able to join the meeting, you can copy the summary and the next steps and send it to them. I find the extension with Copilot very good. One of my favorites is Copilot in Microsoft Outlook, which helps you find a meeting with people who have very busy calendars. I have a lot of appointments, and it's difficult to find a free slot. When I need help finding a slot that works for three or four colleagues with busy calendars, Copilot in Outlook helps with that.

    What needs improvement?

    In terms of improvements in Office 365, there might be things that need to be improved in many tools. I have some improvement suggestions for Copilot, but not the actual product itself, because I grew up with these tools. I did not know it differently. I had to use Outlook, and I learned how to do it, and now it's the default for me.

    Sometimes there are simple bugs. For example, I create an appointment, and it disappears or is differently showcased in Microsoft Teams because Teams also has a meeting section as opposed to Outlook, but these are just temporary bugs. In general, these tools are very synchronized with each other.

    What I would to be able to do is copy-paste meetings. If I want to send several blockers or potential meetings to the customer, I create the first one, and I want to be able to paste this first blocker on another day as blocker two, just paste and change the title. That's difficult to do. This is not something which works with Outlook yet.

    For how long have I used the solution?

    I have been working with Office 365 for 7 years.

    Which other solutions did I evaluate?

    Regarding whether I consider Office 365 a cost-effective solution, I would say that if in the normal packaging, using AI—which will become the norm and the default in the near future—costs extra in Outlook, it would be nice to have those integrated in the licensing and not have to pay extra for Copilot or extra AI features. AI should be an intuitive thing and a daily job, and perhaps Microsoft should find a way to make the model still financially beneficial for them without raising the price just because we have new features and AI capabilities.

    What other advice do I have?

    The name of the company is Orbis SE now. It's just the company change; the rest remains the same. On a scale of one to ten, I rate Office 365 an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    senior cloud engineer at dodi
    Real User
    Top 20
    May 14, 2025
    Extensive experience fosters seamless user management and efficient compliance backup
    Pros and Cons
    • "Office 365 is the best business platform for startups or small companies."
    • "Office 365 is the best business platform for startups or small companies."

      What is our primary use case?

      The common use case for Office 365 exists because everything in today's world is on the cloud. When a user logs in anywhere, they have access to their data. In Office 365, there are different types of licenses, such as Business Basic and Business Premium. Every license has different storage capacities. In Business Basic, users get 5 GBs of storage, 50 GBs of primary mailbox, and 50 GBs of archive mailbox.

      In Business Standard, users have access to web and desktop applications, with the same storage allocations. OneDrive storage is 1 TB. Business Premium is a more expensive license that covers all the features of Business Basic and Business Standard. Additional licenses include Entra P1, which is used for Entra Admin Center regarding login, MFA, and conditional access policies. Entra P2 is available for advanced settings for tenants. Other licenses include Microsoft Intune, EMS E3, and various add-on licenses.

      Real-time co-authoring in Office 365 is beneficial because users with a Business Basic plan can log in on any platform through portal.office.com and access all applications. However, without a license, mail IDs are not functional.

      What is most valuable?

      Office 365 is the best business platform for startups or small companies. Within the M365 tenant, administrators can create users, track all user mailboxes, check licenses, and reset passwords. Administrators can create PST files if someone leaves the organization, obtaining backups from the Compliance Admin Center. Mail IDs can be converted into shared mailboxes for future use. Shared mailboxes allow multiple members to use the same ID configured in their Outlook simultaneously.

      What needs improvement?

      I want to improve my knowledge of Microsoft Intune.

      For how long have I used the solution?

      I have 1 year and 8 months of experience with Office 365.

      What do I think about the stability of the solution?

      I would rate the stability of Office 365 as perfect because I am familiar with it and it is the best product platform.

      What do I think about the scalability of the solution?

      I would rate the scalability of Office 365 as excellent.

      How are customer service and support?

      I would rate technical support from Microsoft as excellent.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      I find the initial setup of Office 365 easy because I am very familiar with it.

      What other advice do I have?

      The price of Office 365 is high, though improvements in pricing might occur in the future. The integration capabilities of Office 365 include co-pilot. It is very compatible with Microsoft products, though it may have limitations with third-party tools. Both AI-enhanced features, such as the editor and designer in Office 365, are useful and beneficial. I recommend Office 365 to other people. My clients are usually enterprise-size businesses. I would rate this solution overall as excellent.

      Which deployment model are you using for this solution?

      Hybrid Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      PeerSpot user
      manager at SSDU Innovations
      Real User
      Top 5Leaderboard
      May 5, 2025
      Collaborative document editing and seamless online file sharing elevate productivity
      Pros and Cons
      • "The most valuable features of Office 365 for me include online file sharing and real-time document editing where multiple collaborators can work on the same document and see changes in real-time."
      • "The most valuable features of Office 365 for me include online file sharing and real-time document editing where multiple collaborators can work on the same document and see changes in real-time."
      • "There is no direct return on investment as IT is a cost center."

      What is our primary use case?

      I use Office 365 for standard office tasks such as word processing, Excel, presentation, and email productivity. Additionally, I manage the system as an administrator for my company.

      What is most valuable?

      The most valuable features of Office 365 for me include online file sharing and real-time document editing where multiple collaborators can work on the same document and see changes in real-time. These features were integrated, likely inspired by Google Docs' success in implementing similar functions.

      What needs improvement?

      Office 365 could improve by providing better integration with Azure Active Directory to streamline user management. It would also be beneficial if they could offer additional support for non-ABC characters like the Malay Arabic script, known locally as Jawi.

      For how long have I used the solution?

      I have been working with Office 365 for more than two years.

      What was my experience with deployment of the solution?

      There were no significant issues during migration, but users initially had some complaints about file accessibility. After several iterations of the OneDrive client, the process became smoother with fewer requests or complaints.

      What do I think about the stability of the solution?

      Office 365 is very stable with no network downtime experienced in my region in the last couple of years.

      What do I think about the scalability of the solution?

      Office 365 is a scalable tool. The scalability is straightforward as it works as soon as I pay for additional licenses.

      How are customer service and support?

      We use a third-party managed service provider (MSP) for support, who are generally okay but are not well-versed in newer technical details like Azure Active Directory.

      How would you rate customer service and support?

      Neutral

      Which solution did I use previously and why did I switch?

      We previously used Google solutions such as Google Docs, Google Sheets, and Google Meet before switching to Office 365.

      How was the initial setup?

      The setup process is generally easy, especially on newer devices with Office already installed. However, older devices can take up to two hours for downloading and installing updates.

      What was our ROI?

      There is no direct return on investment as IT is a cost center. The alternative is using free open-source solutions, which makes quantifying the ROI in terms of support man-hours difficult.

      What's my experience with pricing, setup cost, and licensing?

      Compared to the services provided and the multi-device capabilities, the price of Office 365 is reasonable. A loyalty program offering discounts or additional features for long-term users would be a beneficial addition.

      What other advice do I have?

      For those considering Office 365, it is advisable to implement Active Directory services for better user management. For students or family users, it is a good subscription due to the variety of available productivity suites. Overall, I rate Office 365 a nine out of ten as there is room for improvement.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1530672 - PeerSpot reviewer
      IT Manager at a consultancy with self employed
      Real User
      Top 20
      May 20, 2025
      Reliability and seamless collaboration elevate team productivity
      Pros and Cons
      • "The return on investment is always an improvement, and I think it's a significant improvement due to the many integration options available."
      • "The return on investment is always an improvement, and I think it's a significant improvement due to the many integration options available."
      • "Currently, Microsoft can improve Office 365 by enhancing the persistence of the user experience from platform to platform and screen to screen, ensuring that wherever you log in, whatever you're doing, everything is still readily accessible and intuitive, as you left it."

      What is our primary use case?

      Some of the use cases I focus on include collaboration, communication, and information sharing as well as project management.

      In terms of industries, I focus on health care and manufacturing.

      What is most valuable?

      Some of the most valuable features I found with Office 365 include Teams integration with various applications, allowing for the addition of various Teams apps into Teams channels for managing teams and collaboration.

      The SharePoint integration has proven beneficial.

      SharePoint impacts my project management by providing shared collaborative information where people can refer back to it without having to move the information around; you can just send links instead of needing to download documents all the time.

      What needs improvement?

      Currently, Microsoft can improve Office 365 by enhancing the persistence of the user experience from platform to platform and screen to screen, ensuring that wherever you log in, whatever you're doing, everything is still readily accessible and intuitive, as you left it.

      For how long have I used the solution?

      I've had experience with Office 365 since it's been released, since its existence.

      What do I think about the stability of the solution?

      I rate Office 365 as reliable and stable. I haven't had any significant outages or application errors or failures, so once you put it in service in your enterprise, there's not a whole lot of product issues, mostly user issues.

      How are customer service and support?

      I really don't go to technical support very often, as we usually handle our own in-house support, but when I've escalated to Microsoft on occasion, they've been very responsive, so I would say they're adequate.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I am familiar with other types of collaboration tools, such as Google platforms, although I haven't used them in a while, so it's come a long way since my last experience.

      The main difference between Office 365 and perhaps Google is that Microsoft products are much better integrated across all those platform products.

      How was the initial setup?

      Setting it up is fairly well thought out for the end-user experience at the moment, especially for the initial engagement. They've developed a lot of on-demand help and training resources for new and casual users, so I believe they've done a good job with it.

      What was our ROI?

      The return on investment is always an improvement. If they don't have it, it's a huge improvement going from no collaboration to a collaborative platform, and I think it's a significant improvement due to the many integration options available.

      What's my experience with pricing, setup cost, and licensing?

      As for the pricing for Microsoft Office 365, it can always be cheaper.

      The cost is probably at least in the upper two-thirds range.

      What other advice do I have?

      I would recommend Office 365 to others.

      Office 365 utilizes AI, and while it's just getting started, I think the integration is still in its beginning stages; there's likely to be a whole lot more integration across all the application stack within the next year or so.

      Using AI has proven to be a good resource for creating a first draft when we start getting stuff started.

      On a scale of 1-10, I rate Office 365 a 10.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
      Updated: April 2026
      Buyer's Guide
      Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.