What is our primary use case?
I use
Office 365 for standard office tasks such as word processing, Excel, presentation, and email productivity. Additionally, I manage the system as an administrator for my company.
What is most valuable?
The most valuable features of
Office 365 for me include online file sharing and real-time document editing where multiple collaborators can work on the same document and see changes in real-time. These features were integrated, likely inspired by Google Docs' success in implementing similar functions.
What needs improvement?
Office 365 could improve by providing better integration with
Azure Active Directory to streamline user management. It would also be beneficial if they could offer additional support for non-ABC characters like the Malay Arabic script, known locally as Jawi.
For how long have I used the solution?
I have been working with Office 365 for more than two years.
What was my experience with deployment of the solution?
There were no significant issues during migration, but users initially had some complaints about file accessibility. After several iterations of the OneDrive client, the process became smoother with fewer requests or complaints.
What do I think about the stability of the solution?
Office 365 is very stable with no network downtime experienced in my region in the last couple of years.
What do I think about the scalability of the solution?
Office 365 is a scalable tool. The scalability is straightforward as it works as soon as I pay for additional licenses.
How are customer service and support?
We use a third-party managed service provider (MSP) for support, who are generally okay but are not well-versed in newer technical details like
Azure Active Directory.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Google solutions such as Google Docs, Google Sheets, and Google Meet before switching to Office 365.
How was the initial setup?
The setup process is generally easy, especially on newer devices with Office already installed. However, older devices can take up to two hours for downloading and installing updates.
What was our ROI?
There is no direct return on investment as IT is a cost center. The alternative is using free open-source solutions, which makes quantifying the ROI in terms of support man-hours difficult.
What's my experience with pricing, setup cost, and licensing?
Compared to the services provided and the multi-device capabilities, the price of Office 365 is reasonable. A loyalty program offering discounts or additional features for long-term users would be a beneficial addition.
What other advice do I have?
For those considering Office 365, it is advisable to implement Active Directory services for better user management. For students or family users, it is a good subscription due to the variety of available productivity suites. Overall, I rate Office 365 a nine out of ten as there is room for improvement.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.