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Student at Ostbayerische Technische Hochschule Amberg-Weiden
Real User
Effective data analysis and efficient task automation

What is our primary use case?

Excel and PowerPoint are part of Office 365, which I constantly use.

I have been working with Excel and PowerPoint for the last three years or so, since my studies started, while simultaneously working as a working student or as an intern, using them permanently during my lectures.

What is most valuable?

The ChatGPT add-in that is accessible now for Excel is one of the most helpful features of Office 365 because it gives you the opportunity to process a lot of data in a really short time.

I use the ChatGPT add-in to process a lot of data quickly within Excel.

I have the ChatGPT add-in directly in Excel. I used the API in my previous position as a working student in a company that had a lot of data to be processed, and I was working with the ChatGPT add-in to process it correctly.

What needs improvement?

The user interface of PowerPoint could be improved in future updates to make it easier to find features via search, because sometimes it's difficult to locate certain applications as the buttons are too small.

Regarding Excel processing a lot of data, I'm currently working with an Excel sheet that has approximately 10,000 lines, and I really see it struggling to process due to the many functions it contains, leading to downtime and loading problems.

For how long have I used the solution?

I have been using Office 365 for the last three years.

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Office 365
September 2025
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What was my experience with deployment of the solution?

I don't have any experience with the initial setup because Office 365 applications were already pre-installed on all the devices that I was using.

What do I think about the stability of the solution?

It experiences issues only with high volume and numerous functions in the tables that we're using.

What do I think about the scalability of the solution?

It's reasonable because with the Office 365 setup, you have access to a lot of devices and applications, especially when utilizing process automation tools such as Power Automate, making it reasonable in price.

How are customer service and support?

I have never directly contacted Microsoft regarding Office 365 because I didn't really need to, as any issues were just on my side.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was working in a former position with Hotspots where I used some automation tools to make processes more automated.

How was the initial setup?

I don't have any experience with the initial setup because Office 365 applications were already pre-installed on all the devices that I was using.

What other advice do I have?

I'm currently working with the whole Microsoft setup, which includes tools such as Windows 10, Office 365, and Zoom.

I mainly use Excel and PowerPoint within Office 365.

I did some data analysis while working in strategic procurement of a company and in data management of another company while using Excel and PowerPoint.

I'm currently not working with any advanced features such as automation in Excel or SharePoint workflows, but I was using some automation tools in a former position.

I understand that Excel has to process a lot of data and, especially when working with AI, there could be downtimes.

I would rate Office 365 eight out of ten for its functionalities and features.

My email is n.lastname@oth-aw.de for any information needed.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Analyst at a university with 1,001-5,000 employees
Real User
Online collaboration improves coordination for educational tasks

What is our primary use case?

I use Office 365 for making documents and PowerPoints. This was primarily during my college days and continued after I graduated with my Master's. I am still in the education industry, so the use hasn't changed significantly.

What is most valuable?

The recent addition of having the online version of Microsoft Word is really good. It used to be not as effective, but now it closely resembles Google Docs. The connection with the sheets is also a valuable feature. Teams is really helpful because my university uses Microsoft Outlook. Integrating with Teams and coordinating with my team members is very useful.

What needs improvement?

Regarding improvement, in Microsoft Word, I suggest addressing the difference in page length between the offline and online versions. When I download and open a document on Windows, it may show as a one-page document. However, the spacing might differ online, and I often need to re-edit to ensure it appears as one page online.

For how long have I used the solution?

I have used Office 365 for about seven to eight years, starting from my college days.

What was my experience with deployment of the solution?

There were no issues during the deployment. It is pretty straightforward.

What do I think about the stability of the solution?

It is a stable solution. It's the most efficient thing.

What do I think about the scalability of the solution?

Office 365 is widely used, so it has good scalability.

How are customer service and support?

I have never tried to interact with customer service or technical support, so I have no idea about it.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used Google Docs and other Google applications back when I was in my home country. I am currently using Microsoft Office 365 because my peers are using the same.

How was the initial setup?

The initial setup is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing seems decent. I'm currently using a free version provided by my university. I am not familiar with the paid version cost, but the product seems good, and it’s okay to pay.

Which other solutions did I evaluate?

For documentation purposes, I used Google Docs along with Microsoft Office. For spreadsheets, I had a different experience between Google Sheets and Excel. Google is slightly easier, while Excel offers better automation tools.

What other advice do I have?

I would recommend Office 365 to businesses, especially those using Outlook and Teams heavily. If they are using Outlook and Teams a lot, then they definitely have to have Office 365. I rate the overall solution an 8 out of 10.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Office 365
September 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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VijaySarade - PeerSpot reviewer
Software Engineer at Varian Medical Systems, Inc.
Real User
Top 5Leaderboard
Enhanced productivity with a variety of tools and automatic updates

What is our primary use case?

I primarily use Office 365 for emailing and utilizing tools like Word and PowerPoint.

What is most valuable?

Office 365 has many new features compared to previous versions, such as updated graphs and PowerPoint templates. The solution is mostly updated automatically. There are some automatic updates, reducing the need for manual updates. I have been using Office 365 for more than two or three years. Overall, it offers a range of tools useful for productivity, including Word, PowerPoint, and other features.

What needs improvement?

From a performance point of view, Office 365 can be too slow, especially when used intensively. It consumes too much memory, causing other applications to underperform. Technical support could also be better. I have previously raised many tickets regarding issues with Microsoft tools and experienced delayed responses.

For how long have I used the solution?

I have been using Office 365 for more than two or three years.

What do I think about the stability of the solution?

Performance could be better. It is the main concern regarding stability.

What do I think about the scalability of the solution?

Office 365 has a mixed scalability. It is not highly scalable, but there are no severe restrictions either. It does have some limitations when scaling.

How are customer service and support?

Customer service could be improved. While I have raised many tickets on Microsoft tools, the response has been delayed. I would rate it five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Office 365 is not very difficult to implement. One person can handle it. The maintenance is not frequently needed.

What about the implementation team?

One person can handle the initial setup and maintenance.

What was our ROI?

The solution might provide 30 to 40 percent savings.

What other advice do I have?

The overall rating for Office 365 is eight out of ten. My main concerns include performance, support, and the desire for more integration with GitHub and AI features. Additional AI integrations would be beneficial. These could include AI for summaries or integrations with platforms like GitHub.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Hari Krishna Boddala - PeerSpot reviewer
Vice President at Fluentgrid
Real User
Top 10
Collaboration and productivity have improved through effective use of standard tools

What is our primary use case?

We are using Office 365 for collaboration, their mail services for communication, and the Office 365 suite for fulfilling all client requirements.

What is most valuable?

The effective collaboration within our management through Teams is beneficial. Even though email is standard, Teams has significantly helped with collaboration. The tools such as Word, PowerPoint, and Excel assist in documentation and presentations. Office 365 improves productivity and collaboration.

What needs improvement?

PowerPoint could have more features to assist users in design. AI features within Word and Excel could be improved as well. Enhancements to AI-based summarization in Teams would be beneficial.

For how long have I used the solution?

We have been dealing with Office 365 for a long time.

What do I think about the stability of the solution?

Office 365 is stable. We do not have any issues.

What do I think about the scalability of the solution?

Office 365 is scalable. We started with fewer numbers and have scaled up as needed.

How are customer service and support?

Our Technology Services team coordinates with Microsoft for ticket resolutions. Personally, I haven't dealt with tech support.

How would you rate customer service and support?

Neutral

What was our ROI?

We see value for money in improving productivity and collaboration.

What's my experience with pricing, setup cost, and licensing?

I am not part of the cost management. The cost is handled by the admin team, and I do not have insights into it.

What other advice do I have?

I would rate my overall experience with Office 365 as 8 out of 10. I would recommend Office 365 for its capabilities in handling collaboration, secure document sharing, and using standard tools like Word, PowerPoint, and Excel for documentation and presentations.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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senior cloud engineer at dodi
Real User
Extensive experience fosters seamless user management and efficient compliance backup

What is our primary use case?

The common use case for Office 365 exists because everything in today's world is on the cloud. When a user logs in anywhere, they have access to their data. In Office 365, there are different types of licenses, such as Business Basic and Business Premium. Every license has different storage capacities. In Business Basic, users get 5 GBs of storage, 50 GBs of primary mailbox, and 50 GBs of archive mailbox.

In Business Standard, users have access to web and desktop applications, with the same storage allocations. OneDrive storage is 1 TB. Business Premium is a more expensive license that covers all the features of Business Basic and Business Standard. Additional licenses include Entra P1, which is used for Entra Admin Center regarding login, MFA, and conditional access policies. Entra P2 is available for advanced settings for tenants. Other licenses include Microsoft Intune, EMS E3, and various add-on licenses.

Real-time co-authoring in Office 365 is beneficial because users with a Business Basic plan can log in on any platform through portal.office.com and access all applications. However, without a license, mail IDs are not functional.

What is most valuable?

Office 365 is the best business platform for startups or small companies. Within the M365 tenant, administrators can create users, track all user mailboxes, check licenses, and reset passwords. Administrators can create PST files if someone leaves the organization, obtaining backups from the Compliance Admin Center. Mail IDs can be converted into shared mailboxes for future use. Shared mailboxes allow multiple members to use the same ID configured in their Outlook simultaneously.

What needs improvement?

I want to improve my knowledge of Microsoft Intune.

For how long have I used the solution?

I have 1 year and 8 months of experience with Office 365.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as perfect because I am familiar with it and it is the best product platform.

What do I think about the scalability of the solution?

I would rate the scalability of Office 365 as excellent.

How are customer service and support?

I would rate technical support from Microsoft as excellent.

How would you rate customer service and support?

Positive

How was the initial setup?

I find the initial setup of Office 365 easy because I am very familiar with it.

What other advice do I have?

The price of Office 365 is high, though improvements in pricing might occur in the future. The integration capabilities of Office 365 include co-pilot. It is very compatible with Microsoft products, though it may have limitations with third-party tools. Both AI-enhanced features, such as the editor and designer in Office 365, are useful and beneficial. I recommend Office 365 to other people. My clients are usually enterprise-size businesses. I would rate this solution overall as excellent.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Ololade Olotu - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
Real User
Top 20
Improved data security and increased productivity enable focus on core tasks

What is our primary use case?

I use Outlook, PowerPoint, Office, and Excel for my normal tasks.

What is most valuable?

We have enhanced security in Office 365 because our data resides in the cloud. Security is better now, but a good internet connection is required to have a good experience.We have bigger mailboxes now, so there's no need to keep PSTs on the local machine. Everything is in the cloud.I believe we currently have 100 gigabytes each in Office 365, though this might be based on what the company subscribed to.

What needs improvement?

It does my job, that is what I will say. It accomplishes the tasks I need it to do.

For how long have I used the solution?

We have been working with Office 365 for two to three years now.

What do I think about the stability of the solution?

It is very stable. I would rate it eight for stability. If you have your internet connection and a good laptop, it works efficiently.

What do I think about the scalability of the solution?

I would rate it 10 for scalability because many people are adopting Office 365 as it helps them reduce admin costs. The cost of administration on-premise is removed to an extent. It has to be scalable for so many people to be adopting it.

How are customer service and support?

I have experience with technical support from Microsoft, but the product is stable, so I don't have any reason to contact even the local IT because it works effectively.

How would you rate customer service and support?

Positive

What other advice do I have?

When I went to the mall to purchase Office 365 for my personal laptop, I noticed it depends on what you're looking for. I saw various options including professional and basic versions.The price tag is fair because significant innovation and research has gone into it. It is proper for the developers and Microsoft to be remunerated.I can recommend Office 365 to people because it allows them to concentrate on their core job while Microsoft handles any problems from the cloud.I rate Office 365 a 9 out of 10 overall as I don't experience problems with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Power Platform Advisor and Head of Power Platform Team at Orbis AG
Real User
Top 5
Daily routines streamline with enhanced communication tools

What is our primary use case?

My most common use case involves starting my day with Office 365, specifically with Outlook and Microsoft Teams. Teams is very good, and I am trying to get used to the new user interface because it changed a bit, but I spend a lot of time in Teams and, of course, also in Outlook. I also use Microsoft Loop for structuring and organizing meetings that I have with my colleagues. It's a very handy way of keeping the information without being over-structured, and I use Loop because I prefer to note something down instead of just saying 'Oh, I will remember this' and not writing it anywhere. Rather than using a very complex, huge application that needs time to open and has a very big structure, Loop is something in between, and I find it a very useful tool that I also use on a daily basis. If I would have to pick three, they would be Outlook, Microsoft Teams, and Loop.

What is most valuable?

In terms of advanced features, those are things that we usually do with Power Platform. We try to avoid building super complex Excel templates when we can use another more suitable tool or build a Power App for that.

What I appreciate in the Office 365 world is having Copilot as an assistant that can help automate many things. For example, if you need to translate something and want to ensure the translation looks professional and has a specific tone—formal, informal, friendly—then you can use Copilot for that or get a first idea and then edit the result. It helps to summarize meetings in Microsoft Teams and points out the most important key aspects discussed in the meeting.

If you have people who were not able to join the meeting, you can copy the summary and the next steps and send it to them. I find the extension with Copilot very good. One of my favorites is Copilot in Microsoft Outlook, which helps you find a meeting with people who have very busy calendars. I have a lot of appointments, and it's difficult to find a free slot. When I need help finding a slot that works for three or four colleagues with busy calendars, Copilot in Outlook helps with that.

What needs improvement?

In terms of improvements in Office 365, there might be things that need to be improved in many tools. I have some improvement suggestions for Copilot, but not the actual product itself, because I grew up with these tools. I did not know it differently. I had to use Outlook, and I learned how to do it, and now it's the default for me.

Sometimes there are simple bugs. For example, I create an appointment, and it disappears or is differently showcased in Microsoft Teams because Teams also has a meeting section as opposed to Outlook, but these are just temporary bugs. In general, these tools are very synchronized with each other.

What I would to be able to do is copy-paste meetings. If I want to send several blockers or potential meetings to the customer, I create the first one, and I want to be able to paste this first blocker on another day as blocker two, just paste and change the title. That's difficult to do. This is not something which works with Outlook yet.

For how long have I used the solution?

I have been working with Office 365 for 7 years.

Which other solutions did I evaluate?

Regarding whether I consider Office 365 a cost-effective solution, I would say that if in the normal packaging, using AI—which will become the norm and the default in the near future—costs extra in Outlook, it would be nice to have those integrated in the licensing and not have to pay extra for Copilot or extra AI features. AI should be an intuitive thing and a daily job, and perhaps Microsoft should find a way to make the model still financially beneficial for them without raising the price just because we have new features and AI capabilities.

What other advice do I have?

The name of the company is Orbis SE now. It's just the company change; the rest remains the same. On a scale of one to ten, I rate Office 365 an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Patrick Posch - PeerSpot reviewer
Head of IT / ERP System at Innerio Heat Exchanger GmbH
Real User
Top 5
Collaborative capabilities improve productivity and secure document sharing

What is our primary use case?

We utilize all the business features like sending emails with Outlook, receiving documents, and providing information with Word. We also handle smaller databases and export and calculate spreadsheets in Excel. Additionally, we use Microsoft Forms for surveys and Power Automate, Power Workflow, and Power Apps on the Microsoft 365 cloud.

What is most valuable?

One of the most valuable features of Office 365 is the collaboration capability. Multiple employees can work on the same document at the same time, which enhances productivity. This collaboration definitely impacts our efficiency positively and helps in secure document sharing and communication between companies.

What needs improvement?

I think it would be better if Office 365 enhanced communication about update policies. Providing the possibility to delay or skip updates would also be beneficial.

For how long have I used the solution?

We have been using Office 365 since 2015, considering our history before migrating to Inario. Our company itself has used it since May 2021. Overall, we have been using it for about nine years.

What was my experience with deployment of the solution?

The deployment time varies depending on company size. For smaller companies, it takes a few hours, but with larger, multi-location companies, it can take two weeks or more due to the need for more configurations and security compliance.

What do I think about the stability of the solution?

The stability of Office 365 is quite satisfactory. Occasionally, there are minor issues, but nothing very noticeable.

What do I think about the scalability of the solution?

Scalability is straightforward. Licenses are purchased and allocated via Entra, and users are ready to go. Scaling is quite easy, and I would rate it a nine out of ten.

How was the initial setup?

The initial setup is quite easy for normal business use, which I would rate as a nine. However, on the administrative side, more time is needed to configure and check compliance.

What's my experience with pricing, setup cost, and licensing?

The pricing for Office 365 is reasonable, though slightly reducing the cost by ten percent would be welcome.

What other advice do I have?

The collaboration with other companies through Office 365 allows for secure document sharing and access to another company’s data once compliance is met and access is approved. The overall rating for Office 365 is nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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