What is our primary use case?
I use
Office 365 for making documents and PowerPoints. This was primarily during my college days and continued after I graduated with my Master's. I am still in the education industry, so the use hasn't changed significantly.
What is most valuable?
The recent addition of having the online version of Microsoft Word is really good. It used to be not as effective, but now it closely resembles Google Docs. The connection with the sheets is also a valuable feature. Teams is really helpful because my university uses Microsoft Outlook. Integrating with Teams and coordinating with my team members is very useful.
What needs improvement?
Regarding improvement, in Microsoft Word, I suggest addressing the difference in page length between the offline and online versions. When I download and open a document on Windows, it may show as a one-page document. However, the spacing might differ online, and I often need to re-edit to ensure it appears as one page online.
For how long have I used the solution?
I have used
Office 365 for about seven to eight years, starting from my college days.
What was my experience with deployment of the solution?
There were no issues during the deployment. It is pretty straightforward.
What do I think about the stability of the solution?
It is a stable solution. It's the most efficient thing.
What do I think about the scalability of the solution?
Office 365 is widely used, so it has good scalability.
How are customer service and support?
I have never tried to interact with customer service or technical support, so I have no idea about it.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used Google Docs and other Google applications back when I was in my home country. I am currently using Microsoft Office 365 because my peers are using the same.
How was the initial setup?
The initial setup is pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing seems decent. I'm currently using a free version provided by my university. I am not familiar with the paid version cost, but the product seems good, and it’s okay to pay.
Which other solutions did I evaluate?
For documentation purposes, I used Google Docs along with Microsoft Office. For spreadsheets, I had a different experience between Google Sheets and Excel. Google is slightly easier, while Excel offers better automation tools.
What other advice do I have?
I would recommend Office 365 to businesses, especially those using Outlook and Teams heavily. If they are using Outlook and Teams a lot, then they definitely have to have Office 365. I rate the overall solution an 8 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.