What is our primary use case?
OneLogin by One Identity serves the purpose of
SSO, which we used in partnership with Kaseya. I forgot the original name of the program, but we used it because it stored all of our devices and client information. This allowed us to avoid having anyone share passwords.
I used SmartFactor Authentication to adjust the flow in real time depending on the risk score associated with login attempts. My phone functioned almost as a key. I appreciated the ability to get access codes, which was particularly useful when I was away from my computer and needed to access the system through the client portal using codes generated specifically for me.
The integration of phishing-resistant device trust makes the authentication processes stronger and safer because of the complexity it uses. It relies solely on your data, which makes it harder for someone to hack into because it used multiple layers of authentication through one portal.
With the SSO feature, it was easy to integrate with third-party authentication providers.
What is most valuable?
The best features of
OneLogin include the ability to save passwords so I could have access to them, and it would create complicated passwords for me. This saved me from having to remember a lot of passwords and gave me a safe place to store them. It made logging into whatever system I needed easy, and I could retrieve data quickly while keeping the flow of my process moving.
It simplifies a lot because even though we were an MSP, we had one primary directory that we used, but we also used a secondary directory. Google was used primarily for single sign-ins to our email accounts, but we also had Microsoft sign-ins. Using OneLogin simplified that completely. We did not have to worry about trying to use different passwords or usernames to get into accounts on either directory. We could just sign in and have access to everything.
What needs improvement?
OneLogin already has flexibility and can be customized to whatever the user wants, so I am not entirely certain how to address areas for improvement in that regard.
The areas that do have room for improvement include a learning curve. I did not have any issues learning the software myself. Frequent training updates on product releases would be beneficial. This could include self-paced or scheduled options for learning about new features instead of having to figure them out independently.
For how long have I used the solution?
I have used OneLogin by One Identity for two years at my previous employer.
What do I think about the stability of the solution?
Regarding stability, I would not say there are downtime, bugs, or glitches. I did not have any of my clients report any issues.
What do I think about the scalability of the solution?
OneLogin is absolutely a scalable solution.
How are customer service and support?
I would rate the vendor support that One Identity provides a ten out of ten.
How would you rate customer service and support?
How was the initial setup?
The deployment of OneLogin is extremely easy. Once you send it to the machine and give the user their credentials to sign up and set everything up, they are ready to go.
What about the implementation team?
Our relationship with the vendor was that we were an MSP.
What's my experience with pricing, setup cost, and licensing?
With OneLogin, I am not aware of the pricing because I was not exposed to that information. Even for the clients that we recommended it to, they received a discounted price based on how many users they were signing up. I could not give an honest answer regarding the setup costs.
Which other solutions did I evaluate?
In comparison with other solutions or vendors on the market, OneLogin is one of my favorite ones. With me, it ranks right up there with Microsoft and Google because many companies are using them to streamline their device logins and use them as a one-stop shop for single sign-on for everything.
What other advice do I have?
My impression of OneLogin providing a seamless end-user experience for signing in and authenticating is positive because I never had any issues or glitches. Even when we were learning how to use the software, it was straightforward and extremely simple. Programming it for clients was the same. OneLogin was one of the SSOs that I would recommend because it was the easiest to use.
Deployment would take, on average, hours depending upon how many we were deploying to. However, it was typically hours at most, depending upon other software because we would just put it in our software stack, and when deploying the software out to the computers to set up, it would just be part of that package.
We had a team of two hundred specialists working with OneLogin.
Our clients varied in size, with many of them having employees between two hundred fifty to five hundred, and then some on the smaller side with a team of fifty.
OneLogin does require some maintenance, including updates, upkeeping, and patching to ensure there are no glitches since people are constantly trying to find ways to get in or duplicate access. We did constantly monitor, patch, and update as part of our routine for our clients so they would not have to worry about it.
It is easy to maintain OneLogin. We never had any issues where patches or other updates did not take or caused more issues for the client.
We have not fully used the adaptive login flows with Vigilance AI, as I think some clients were not comfortable using that feature. We are testing it and pushing for them to do it, but we have not gotten them to do it as of yet. They still prefer to rely on the tried and true method.
We do not have HR-driven identity management with OneLogin. The HR team is separate, so I am not quite sure what software they use for that purpose.
My advice for others looking to implement OneLogin is that I would definitely recommend it, especially if they are looking for a simplified way of integrating and creating a single sign-on. I give this solution an overall rating of ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
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