I was the super administrator for the test account regarding OneLogin use cases. I set up an organization, established some departments, and assigned policies to each department to check OneLogin's capability.
Information Technology Support Engineer at a tech vendor with 1,001-5,000 employees
Single sign-on has simplified authentication and management for small business use cases
Pros and Cons
- "OneLogin is easy to use and manage, which is one of the best features."
- "There are many downsides. OneLogin is designed for small businesses, not for big enterprises, which is why it has limited features."
What is our primary use case?
What is most valuable?
OneLogin is easy to use and manage, which is one of the best features.
It offers Single Sign-On, and OneLogin authentication application works with Single Sign-On and multifactor authentication both activated.
It is very easy to integrate with third-party authentication providers through the Single Sign-On feature. There are a few steps to follow, and OneLogin has shared documentation on the process. You have to visit the application directory, click on a new application, set up its logo and metadata, authentication, encrypted codes, and then the application starts authenticating and Single Sign-On starts working.
What needs improvement?
There are many downsides. OneLogin is designed for small businesses, not for big enterprises, which is why it has limited features. It does not have those features that enterprises request or would like to have from OneLogin. It is not that scalable because it is intended for smaller businesses. It does not have the functionality to add multiple enterprise-level applications. Although OneLogin has many applications available, I cannot add multiple enterprise-level applications and advanced features to OneLogin setup screen.
I used OneLogin authentication to adjust authentication flows in real-time depending on the risk score to set up the IPOU. It was very simple, but it lacked enterprise-level features like push notification, which makes authentication very easy and seamless. It has only basic features, such as code running, and I have to look at the code and authenticate.
This is also a concern for end-users. Every time they have to sign in, they will need to open their smartphone, open OneLogin authentication application, copy the code, and enter it into the laptop screen to authenticate.
For how long have I used the solution?
I have been working in my current field for around three and a half to four years.
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OneLogin
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What do I think about the stability of the solution?
During the trial period, which was for thirty days, I never faced any downtime. OneLogin was up and running every time I tried to log in and use the application in the web portal.
What do I think about the scalability of the solution?
There are many downsides. OneLogin is designed for small businesses, not for big enterprises, which is why it has limited features. It does not have those features that enterprises request or would like to have from OneLogin. It is not that scalable because it is intended for smaller businesses. It does not have the functionality to add multiple enterprise-level applications. Although OneLogin has many applications available, I cannot add multiple enterprise-level applications and advanced features to OneLogin setup screen.
How are customer service and support?
I did not feel the need to contact technical support. Everything was straightforward. Everything went well, and I never felt a need to contact them.
How was the initial setup?
OneLogin initial deployment was straightforward.
It did not take long to set up OneLogin, but if you have a set of policies to implement, it obviously takes time to set up organizational units, integrate directories, and set up all policies per department. It takes time on every application you set up in your organization, but it was not difficult and did not take much of my time.
What about the implementation team?
Since that was a test environment, I was the only one to set up OneLogin administration. I could have allowed some other users as administrators to help me out, but I was the only one who set it up and everything went smoothly.
Which other solutions did I evaluate?
I have used many alternatives in the market, and the best one is Okta.
Okta is a huge enterprise-level application. It provides Single Sign-On, provides integration with enterprise-level applications, and also those applications which do not have Single Sign-On capabilities using web authentication system. So it has much more than OneLogin.
What other advice do I have?
If I am looking for a solution for small or mid-businesses on a scale of one to ten, I would rate OneLogin seven and a half to eight and a half. My overall rating for this product is eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 9, 2026
Flag as inappropriateDeveloper intern at a university with 201-500 employees
Centralized sign-on and automation have streamlined onboarding and strengthened authentication
Pros and Cons
- "OneLogin is a great platform with minimal improvements needed."
- "I would suggest that the user interface could be improved."
What is our primary use case?
My main use cases for OneLogin are the single sign-on feature, multifactor authentication, and the user provisioning feature that we are using in our organization in real-world scenarios.
We use user provisioning when a new employee joins the organization. OneLogin has made the onboarding process easy and streamlined it significantly through our HR system. Regarding single sign-on, we use it for multiple applications, including project management tools, communication platforms, and development tools.
We are using OneLogin primarily for the sign-on functionality.
What is most valuable?
The best features OneLogin offers are multifactor authentication, single sign-on, and directory synchronization.
The directory synchronization feature for my organization integrates with existing systems. It integrates with another directory system service such as Active Directory and automates the addition of new users or updates to existing ones.
The customizable access policies that OneLogin offers are crucial for our organization. OneLogin has positively impacted my organization by increasing efficiency in user onboarding. The multifactor authentication has enhanced our user experience, as users are no longer using the forgot password option every time. With multifactor authentication, users only need to authenticate once, and with single sign-on, they only need to authenticate one time and then can access other applications.
My impression of the user identity synchronization across directories functionality is that it has made things easier for us. When a user is updated in our primary directory, the synchronization automatically updates the corresponding records in other directories as well. This has reduced the manual workload for our IT team.
What needs improvement?
I would suggest that the user interface could be improved. Everything else is good, including customer support, and dashboard customization would be a great addition.
I do not have any additional improvements needed with OneLogin that I have not already mentioned.
For how long have I used the solution?
I have been using OneLogin for around a month.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
OneLogin scales with us for our growing startup.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before OneLogin.
How was the initial setup?
We are using SmartFactor Authentication, but right now I cannot provide a review on it because we are still configuring it. The integration of phishing-resistant devices has made a significant impact on authentication processes, but I will say we need more time to justify it fully. We are still implementing it and need more time.
What was our ROI?
I have seen a return on investment so far, and time has been saved on our side. The automation workflow that we are using has removed the manual workflow that we were using, and the time required has been reduced.
Which other solutions did I evaluate?
Before choosing OneLogin, I evaluated other options such as Okta.
What other advice do I have?
OneLogin is a great platform with minimal improvements needed. I rate OneLogin a nine out of ten. I chose nine for my rating because the user interface could be improved to a ten out of ten. Every other feature, such as single sign-on and multifactor authentication, is excellent. My advice to others looking to use OneLogin is that it is a good platform that you can confidently use. Just be sure to read the documentation correctly before using it. I found this interview valuable.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 21, 2025
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OneLogin
January 2026
Learn what your peers think about OneLogin. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Senior System Engineer at a tech vendor with 1,001-5,000 employees
Centralized access has improved role mapping and MFA while support and RBAC still need work
Pros and Cons
- "The best feature of OneLogin is the mapping feature, which stands out as the most beneficial, as the mapping works better in OneLogin, allowing me to sync users from Google Group to OneLogin role, which is crucial for role access for end users and new service requests."
- "Customer support is very poor."
What is our primary use case?
My main use case for OneLogin is managing all admin tasks related to OneLogin, which includes SSO integration, mapping, and role creations.
A specific example of an SSO integration is the SSO integration with the SAML or OIDC protocol with third-party and internal applications.
I handle the mapping feature, which is helpful for Google Groups data syncing via mapping to OneLogin role. We manage it ourselves, allowing us to bulk upload and bulk remove users in the Google Group, including roles and access review and user reconciliation processes.
What is most valuable?
The best feature of OneLogin is the mapping feature, which stands out as the most beneficial. The mapping works better in OneLogin, allowing me to sync users from Google Group to OneLogin role, which is crucial for role access for end users and new service requests.
Regarding security purposes, OneLogin's syncing process is sometimes effective, helping with MFA for end users, allowing them to authenticate against the security policy we have set up in the console. OneLogin Protect application aids our end users with valid authentication and authorization processes, which is the best feature.
We have the option to set up MFA for the applications, allowing us to manage end user access, and different types of MFA are already set up. OneLogin provides SmartFactor Authentication, known as OneLogin Protect, allowing users to enable notifications and log in to the portal after entering their password without needing to enter a one-time OTP that resets every thirty minutes, thus enhancing the user experience.
The integration of phishing-resistant device trust impacts our authentication processes positively regarding security questions and passwords integrated with OneLogin.
What needs improvement?
OneLogin should improve directory sync and the group option, as they can bring role-based access control management within groups. Currently, OneLogin only offers groups for security purposes or policies, and adding this feature would position them better against competitors.
OneLogin should improve their support timing and overall support services.
I rate OneLogin a seven because it is good overall, though some features are lacking, notably support, which is often inadequate. When we require immediate assistance, they are not responsive, causing production delays. They should also enhance their role-based access control with groups and improve their directory sync process.
For how long have I used the solution?
I have been using OneLogin for three to three and a half years.
What do I think about the stability of the solution?
OneLogin is approximately seventy percent stable.
What do I think about the scalability of the solution?
OneLogin is scalable and remains stable whether we have large or small applications.
How are customer service and support?
Customer support is very poor.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
My previous solution usage depends on the device count. If we have seventy percent Mac systems, I would choose Jamf. If we have fifty percent Windows systems along with others, I would suggest Microsoft Entra or Okta based on the device distribution.
What was our ROI?
I have not seen a return on investment with OneLogin.
Which other solutions did I evaluate?
As compared to other products, OneLogin is quite costly. I would not suggest it, as for the same price point, we could opt for Entra ID. If we compare features with other products such as Entra ID and Okta, they provide better products and support.
We evaluated options such as Jamf and focused primarily on Jamf rather than Okta.
What other advice do I have?
My advice for others considering OneLogin is that it depends on the device type and number in the company. For seventy percent Mac systems, I would prefer Jamf, and for a fifty-fifty mix of Mac and Windows systems, Microsoft Entra or Okta would be better.
Regarding additional thoughts on OneLogin, I would reiterate the need for improvements in support and the introduction of RBAC features in the product.
I have provided a review rating of seven for OneLogin.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 23, 2025
Flag as inappropriateCyber Security Engineer at a consultancy with 1-10 employees
Training has been completed quickly and user-friendly access management is now simple
Pros and Cons
- "The most valuable thing about OneLogin is the user interface, it is very simple and very clear for users to understand, and not only technical persons can work with it, non-technical persons can also use it because the user interface is very simple and we did not have to write a lot of lines of code while making any configurations."
- "However, if there were multiple documentations about the technical points and what each tab on the GUI is used for, it would be very helpful for others who want to learn, because I did not find a lot of resources about it on the internet."
What is our primary use case?
I did not use OneLogin in a customer phase. My company wanted me to learn about it because I recently joined the company. I used it for about one month for training. I took the trainings with some trainers from OneLogin and then applied the total course of OneLogin and received certification. I have not used it in a customer phase yet. It depends on the project I am assigned to, but until now I have not used it in a real-life scenario.
What is most valuable?
The most valuable thing about OneLogin is the user interface. It is very simple and very clear for users to understand, and not only technical persons can work with it. Non-technical persons can also use it because the user interface is very simple and we did not have to write a lot of lines of code while making any configurations. It is one of my favorite SSO tools that I trained on. I have used other SSO tools as well, but OneLogin is one of my favorite tools I trained with.
What needs improvement?
From what I studied, I did not face any issues with OneLogin. However, if there were multiple documentations about the technical points and what each tab on the GUI is used for, it would be very helpful for others who want to learn, because I did not find a lot of resources about it on the internet. I used the admin essential document and tried to learn from the videos which were in the course itself. The course was very good, but I need more information and more documented parts because the course is not available for all users to learn from. Users just need to be assigned to the course before they are able to access the content. Many of my colleagues at work, when they learned that I took the certification for using OneLogin, want to learn but they were not assigned to the course itself to learn from. If there were any available documentation related to the product, I think it would be a very useful resource.
If there were some pictures from the GUI in the documentation part to illustrate where things are and what they are in the GUI, it would be helpful. The steps are in the documentation, but if we support the steps with pictures from the GUI, it will be more interactive for users.
For how long have I used the solution?
I used OneLogin for about one month for training.
What do I think about the stability of the solution?
I did not face any stability issues while trying to log in to OneLogin.
What do I think about the scalability of the solution?
OneLogin is a good scalable solution and there are no problems with it while using it.
Which solution did I use previously and why did I switch?
I tried to use another tool in SSO and used one of them in my real project. I took training about both of them at the same time. However, I found that OneLogin's user interface is simpler than the other one. Although the admin essentials document does not have all the information about OneLogin, it was very useful for me and it has the steps for doing the technical parts. The steps were very clear and it has steps for every point in OneLogin when you want to make something. If you continue the documentation for all the product well, I think it will be perfect. The other tool's documentation was very difficult and very confusing for me. I preferred the OneLogin documentation.
What other advice do I have?
OneLogin is easier than other tools. For me it was very easy. When I took the headlines from the instructor, then I returned to the documentation and watched the videos. It was very easy for me. I took the certification in less than one month because I had other jobs to do while studying.
I joined the technical discussions and worked on the technical part only. I did not join in the business discussion or go into the licensing and other details.
I would give OneLogin a rating of nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Jan 12, 2026
Flag as inappropriateCTO at a tech company with 1-10 employees
Single sign-on has simplified secure role-based access and improves our daily user workflows
Pros and Cons
- "OneLogin by One Identity has positively impacted our organization by improving our user experience, saving us time, especially because the session-based login is beneficial as a user logs in for the first time and does not have to log in every single time."
- "They can mainly improve their support, as they have a high response time."
What is our primary use case?
My main use case for OneLogin by One Identity involves single sign-on, multifactor authorization, and role-based access.
For example, we have an email platform called DID Mail where we use single sign-on from OneLogin by One Identity to authenticate our users and use that same authentication on our different platforms such as virtual info and different mail platforms.
The important thing we use about OneLogin by One Identity is role-based access, where our employees sign up and can see a different interface on the same platform according to their roles.
What is most valuable?
In my opinion, the best feature OneLogin by One Identity offers is the single sign-on feature, which works seamlessly while integrating with any languages, allowing our developers to integrate with most of our platforms easily.
Security is a good aspect of OneLogin by One Identity, and our user experience is also good and mostly positive.
OneLogin by One Identity has positively impacted our organization by improving our user experience. The user experience has improved as it has saved us time, especially because the session-based login is beneficial. A user logs in for the first time and does not have to log in every single time.
What needs improvement?
OneLogin by One Identity can be improved by implementing good user interfaces or different kinds of user interfaces, which might help our users navigate much faster.
They can mainly improve their support, as they have a high response time. Decreasing it would be beneficial.
For how long have I used the solution?
I have been using OneLogin by One Identity for about five to eight months.
What do I think about the stability of the solution?
OneLogin by One Identity is mostly stable.
What do I think about the scalability of the solution?
OneLogin by One Identity's scalability is mainly automatic, so we do not have to do much. We just contact the vendor to inform them about our number of users if it increases drastically.
How are customer service and support?
Our developers typically handle the integration process with the help of the support team, which is very fast and they get assistance whenever they face challenges.
Customer support is fast, but they sometimes have a high response time, such as five to ten hours, which can be problematic.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, I used CyberArk Identity, and we switched because of the pricing. The main reason for switching was the pricing and the complexity of their admin user interface.
What was our ROI?
We have seen a return on investment as we have saved a lot of money, approximately ten to twelve percent, compared to our earlier use of a different identity platform such as CyberArk, which was costly.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is good, but it sometimes gets expensive when the number of users increases.
Which other solutions did I evaluate?
Before choosing OneLogin by One Identity, we evaluated other options including Okta and different platforms, but we found that OneLogin by One Identity is overall better than Okta.
What other advice do I have?
My advice to others looking into using OneLogin by One Identity is that if you need better security, user interface, and a faster user experience, it is the way to go, although the support system lacks at times.
They can improve their support and reduce the price. I would rate this product an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 3, 2025
Flag as inappropriateSystem Engineer at a government with 10,001+ employees
Identity workflows have been automated and user access management is now streamlined
Pros and Cons
- "OneLogin's best features are the whole package, which includes the combination of the integration with Active Directory, user provisioning, and the graphical user interface."
- "OneLogin could be improved with more add-ins for integration with Entra ID and Exchange Online."
What is our primary use case?
OneLogin is our main identity and access management tool. We use Active Roles for user provisioning, which allows us to delegate the provisioning to other people. OneLogin manages user access permissions and includes creating mailboxes.
What is most valuable?
OneLogin's best features are the whole package, which includes the combination of the integration with Active Directory, user provisioning, and the graphical user interface. OneLogin has positively impacted our organization by saving us money because we automated a lot of things with One Identity.
What needs improvement?
OneLogin could be improved with more add-ins for integration with Entra ID and Exchange Online. I would appreciate more options to add to One Identity, such as Entra ID provisioning and Exchange Online mailboxes directly, and maybe integration with Graph.
For how long have I used the solution?
I have been using OneLogin for about 10 years.
What do I think about the stability of the solution?
OneLogin seems stable to me. There are sometimes CPU usage peaks when certain scripts perform, but overall, it is stable.
What do I think about the scalability of the solution?
I do not manage OneLogin's scalability, as another department handles this.
How are customer service and support?
I have not had any experiences with customer support, but one of my colleagues did, and he was quite satisfied.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before OneLogin, we did not have any other solution; there were just manual scripts.
What's my experience with pricing, setup cost, and licensing?
I did not handle the pricing, setup cost, and licensing aspects, as they were managed by another department.
Which other solutions did I evaluate?
I think we evaluated other options before choosing OneLogin, but that was before my time.
What other advice do I have?
OneLogin is nice and easy to use. I would rate OneLogin an eight out of ten because nothing is a ten for me; everything can be improved, and this is quite acceptable. More integration with other solutions, especially Entra ID, would contribute to a higher rating. Based on my experience, the user identity synchronization across directories functionality in OneLogin is acceptable. Regarding OneLogin providing a smooth experience for end users when they are signing in and accessing applications, end users are not really logging in through One Identity, but One Identity provides them all the necessary groups to log into their applications, so they do not notice anything. The experience is smooth. My advice to others looking into using OneLogin is to get skilled people who can work with OneLogin and who can script. My overall rating for OneLogin is eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 25, 2025
Flag as inappropriateDeveloper intern at a university with 201-500 employees
Single sign-on has simplified authentication and now reduces login-related support tickets
Pros and Cons
- "Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease."
- "Other organizations can use OneLogin, but they can also refer to Okta."
What is our primary use case?
My main use case for OneLogin revolves around application integration and user authentication. I primarily utilize it to implement Single Sign-On across internal and external applications, which significantly simplifies the login process for users.
I use OneLogin for Single Sign-On with an internal project management tool that our team uses alongside a customer relationship management CRM system. Before integrating OneLogin, users had to remember separate login credentials for each application, which was a hassle and often led to frustration. The process has become much smoother with login pages, authentication, and access granted.
What is most valuable?
The best features OneLogin offers are Single Sign-On, multiple Multi-Factor Authentication, and user provisioning.
Multi-Factor Authentication is generally useful for adding an extra layer of security, which is crucial, especially for the sensitive nature of the data we handle.
OneLogin has had several positive impacts on my organization in several key areas. Single Sign-On and Multi-Factor Authentication have been beneficial. Additionally, the user authentication has been improved remarkably. Before OneLogin, our team was burdened with managing multiple credentials, but now it is much more efficient.
Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease.
I do utilize Smart Factor Authentication with OneLogin. I find it to be a really valuable feature for balancing security and usability.
What needs improvement?
OneLogin can add more analytics and reporting and integrate with more third-party applications.
For how long have I used the solution?
I have been working in my current field for a year.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
OneLogin is a good scalable product.
How are customer service and support?
Until now, it is great. I have not used their customer support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was not that difficult. I have used it, and while it was a bit tricky for some time, it was manageable.
The setup was good and easy. I am still using the free trial, but I will be purchasing it.
Which other solutions did I evaluate?
Other organizations can use OneLogin, but they can also refer to Okta. I have not used Okta until now, but I am hearing that it is more great than OneLogin.
What other advice do I have?
I am still using OneLogin, so I am still exploring the app and need some more time.
The experience has been smooth and quite positive. My review rating for OneLogin is 8.5 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 11, 2025
Flag as inappropriateFunctional Analyst at a tech vendor with 1-10 employees
Unified access has strengthened password security and simplified HR-driven identity management
Pros and Cons
- "OneLogin has positively impacted our organization by increasing security features and making our security wall more robust as well as preventing unauthorized access from dormant accounts, making our system safer than ever before."
- "OneLogin is a robust platform, but there is scope for improvement as there are some glitches, connectivity glitches, and some outages that need to be improved."
What is our primary use case?
My main use case for OneLogin is app aggregation and SSO. I use OneLogin for app aggregation, which is utilized for a single point of access, so it is used in facilitation of SSO.
My main use case fits into my team's workflow as it reduces the work, decreases the time required, and increases the flexibility of the team.
What is most valuable?
The best features OneLogin offers in my experience are password vaulting and one-click termination to prevent unauthorized access.
Password vaulting and one-click termination have made it safer for our team, as passwords can be saved in a vault that is secured safely and one-click termination helps us remove dormant accounts, making these features very helpful for us.
OneLogin has positively impacted our organization by increasing security features and making our security wall more robust as well as preventing unauthorized access from dormant accounts, making our system safer than ever before.
What needs improvement?
OneLogin is a robust platform, but there is scope for improvement as there are some glitches, connectivity glitches, and some outages that need to be improved. The outages and glitches cause a hindrance in our work and lead to time wastage.
For how long have I used the solution?
I have been using OneLogin for the last one year.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
OneLogin is scalable according to our organization's needs, so it is quite scalable.
How are customer service and support?
Customer support is good, but it needs some improvement.
How would you rate customer service and support?
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was good, as the pricing was not very expensive and it is manageable.
Which other solutions did I evaluate?
I have not evaluated other options before choosing OneLogin, as it was the first one I decided to demo, and I selected it on the first attempt only.
What other advice do I have?
The features that are valuable about OneLogin are the ones I mentioned. I have noticed specific outcomes since using OneLogin, such as reduced incidents of password hacking and threats from various hackers.
User identity synchronization across directories is a good feature that I use, and it helps me identify which user has been given access to what. The user experience of OneLogin is very good, as it provides a seamless experience, although sometimes there are lags. Overall, it is a seamless experience.
HR-driven identity management plays a very important role, as whenever HR assigns a new employee a user ID, I use OneLogin for that, making it very useful and safer for us. I have saved time with this software.
OneLogin is good, value-for-money software that needs improvement on some glitches, but overall, it is a value-for-money solution. On a scale of one to ten, I would rate OneLogin an eight because of the benefits that OneLogin provides.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 14, 2026
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Updated: January 2026
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Good Description