What is our primary use case?
My full name is Dhiren Jetva, and I'm currently working at Digital Track Solution Private Limited as a Network and Security Team lead. I have been working in my current field for more than three years. I have been using OneLogin for between six to 10 months.
My main use cases for OneLogin include Single Sign-On, Multi-Factor Authentication, user provisioning and deprovisioning, direct integration with LDAP, secure remote work access, and role-based access control, among others.
For example, in my organization, I have over 20 SaaS tools that employees log into using OneLogin instead of accessing each one separately. Instead of managing separate usernames and passwords for each application, OneLogin provides a single credential that allows me to log into any of the 20 applications. This illustrates one of the use cases for Single Sign-On.
What is most valuable?
In my opinion, the best features OneLogin offers include user provisioning and deprovisioning through an automated process.
The automated user provisioning and deprovisioning process for my team works as follows: previously, when a user joined, several approvals were required, which took time. Now, when a user joins, an account is automatically created via our HR CRM, and with a simple email approval from the manager, the user instantly receives their username, password, and IT asset allocation. Similarly, when an employee leaves, their access is revoked instantly to reduce IT workload and security risks. This feature significantly benefits my team.
I would also like to mention that OneLogin's LDAP integration or Active Directory integration is a straightforward, one-click process that can easily sync with Microsoft Azure Directory or any AD servers, making it easier to manage user groups in larger organizations.
OneLogin positively impacts my organization by significantly reducing the time required for user onboarding. Previously, this process took one to two days, while now, it is accomplished within an hour. The dependency on management has decreased because the process is simplified. Additionally, my IT team can now focus on other critical tasks, which has improved overall effectiveness and reduced manpower costs for the organization.
Previously, onboarding took around three to four days, and now it is done in half an hour to one hour. Regarding the escalation matrix, I previously had four employees for these tasks, and I now work with two. Thus, two employees are available for other work, which contributes to cost savings for the organization.
What needs improvement?
I am still exploring the product, so I cannot make a judgment on improvements at this time. However, I am currently satisfied with OneLogin and the services it provides. If any issues arise in the future, I will make sure to provide feedback.
For how long have I used the solution?
I have been using OneLogin for between six to 10 months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Scalability for OneLogin is very good.
How are customer service and support?
I haven't needed to open a ticket with customer support, so I don't have experiences to share. In the future, if any issues arise, I will provide feedback based on my experience.
Which solution did I use previously and why did I switch?
There was no previous solution used before OneLogin.
How was the initial setup?
private cloud
What about the implementation team?
What was our ROI?
OneLogin positively impacts my organization by significantly reducing the time required for user onboarding. Previously, this process took one to two days, while now, it is accomplished within an hour. The dependency on management has decreased because the process is simplified. Additionally, my IT team can now focus on other critical tasks, which has improved overall effectiveness and reduced manpower costs for the organization.
Previously, onboarding took around three to four days, and now it is done in half an hour to one hour. Regarding the escalation matrix, I previously had four employees for these tasks, and I now work with two. Thus, two employees are available for other work, which contributes to cost savings for the organization.
What's my experience with pricing, setup cost, and licensing?
I am not the right person to comment on pricing, setup costs, and licensing since it's managed by another team. However, I can say that licensing is straightforward and good, while the setup cost is acceptable.
Which other solutions did I evaluate?
I haven't evaluated any other options before choosing OneLogin.
What other advice do I have?
I use OneLogin's Smart Factor Authentication, which replaces traditional MFA with a dynamic security approach. It assesses login attempts using a risk engine called Vigilance AI, analyzing factors like geographic location, IP addresses, device trustworthiness, working hours, and user behavior to assign a risk score that helps determine access.
OneLogin provides a smooth experience for signing in and authenticating to the necessary applications for my team. SSO enables users to avoid remembering multiple credentials since they only need their email or AD credentials to access various SaaS applications, resulting in a positive user appreciation due to minimal latency.
I am currently exploring the integration of phishing-resistant device trust, so I cannot comment on its impact just yet.
HR-driven identity management plays a vital role in making identity handling easier in my organization, particularly during onboarding or offboarding. When HR updates employee data, OneLogin automatically reflects these changes across all systems, streamlining the process and earning HR's appreciation.
For others considering OneLogin, I advise focusing on security features rather than just the cost. While budget constraints are important, investing in a good solution is essential.
I would rate my overall experience with OneLogin a 9 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller