OneLogin Reviews

The most valuable features are single sign-on, user provisioning, and self-service password resets.

It has made our user experience much better. Instead of having users remember dozens of usernames and passwords, they only need one now.

They regularly implement ideas from their Ideas portal.

The company is always improving. OneLogin has a customer Ideas Portal, where customers can submit product enhancements to the company. I have personally submitted 10 ideas through the portal, and the company has taken action on half of these ideas. Two of them have already been implemented into the product. One is in the current development sprint. One is planned for a future sprint, and one is marked for “Future consideration.” Many companies offer these types of portals as a way of providing some method for customers to voice product enhancements. With many other vendors,

I feel like the ideas portal is a dead end and that the company just doesn’t want to tell me that they don’t care. I trust that OneLogin actually values their customers and their ideas. This is evident by the number of enhancements that get implemented directly from this portal.

I have used it for about three years.

We have encountered deployment issues. We had a number of issues in our integration, but the company has now completely changed their on-boarding process for new customers. My understanding is that things are completely different now.

There were issues with stability in 2015 and early 2016, but OneLogin has completely re-architected the product, and it has been rock solid for over a year.

We have not encountered any scalability issues.

Customer service is all aces.

The support personnel are knowledgeable and friendly. Most issues are resolved with only a couple of emails.

We transitioned from a different provider. The previous provider went out of business.

Initial setup was mostly straightforward. We'd done it before with the previous provider, so a number of the most difficult questions had already been answered.

We implemented in-house.

ROI is 12.

Don't trust the pricing on the site. Contact a sales rep.

Before choosing this product, we also evaluated Okta, Ping, HelloID, Shibboleth, CAS, and Gluu.

Use them. You won't regret it.

• Desktop SSO - Single Sign with multiple cloud based SAAS Providers using corporate Active Directory Credentials
• User Mapping – Control Access to cloud based SAAS Services using AD Security Groups
• Self Service for AD Password Resets
• Ability to Integrate with multiple directories
• High Availability Configuration - Ability to establish a failover architecture
• Multifactor Authentication

By using OneLogin, we have eliminated the need for users to remember and use multiple credentials for several cloud based SAAS applications. In turn this has resulted in fewer calls to the IT Helpdesk. The change password feature acts as a self-service mechanism and enables users to reset their Active Directory Domain credentials without involving the need to contact the IT Helpdesk. Overall it has resulted in a highly productive IT services organization.

Probably establishing a 24/7 product technical support with dedicated staff. Personally, I have never had to call outside business hours, so not sure if this is applicable. However there have been times where reaching a technical support resource during US Business hours is difficult. In my experience the easiest way to access OneLogin Tech support has been over email and their Ticketing System.

I've used it for two years.

No issues encountered.

With the exception of a couple of outages over the last 2 years, OneLogin’s Identity Management Service has been quite stable.

No issues encountered.

Customer Service has been excellent and professional.

Technical Support has been great. It has always been a pleasure working with the Tech Support Resources for the following areas of support:

• Answers to Technical queries over email/telephone
• Active Directory Connector Upgrades
• Establishing SSO with cloud based SAAS applications such as Zendesk, Salesforce, Birst, Ultimate UltiPro, Concur etc.

There was no SSO solution with cloud based SAAS services before OneLogin was chosen.

Straightforward.

In-house.

Yes – the other options included Ping Identity and Okta.

Please evaluate the requirements for single sign on in a Lab environment first and test the use case scenario. Some of the key criteria used for product selection were

• Security
• AD Integration/Provisioning
• Ease of Use [User Experience]
• Financial Stability of Company
• System Requirements
• Implementation Time
• Cost
• Connectors to cloud based SAAS Applications and Ease of Integration with on premise applications
• Customer References
• Reporting Capability