Pipedrive Reviews

We are a sales company working with multiple clients. We conduct sales services and use Pipedrive to follow up on every end client buying from various suppliers. 

For every supplier selling to many end clients, we are in between and use Pipedrive for everything, basically.

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least.

It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. 

Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

I like the flexibility it offers. 

The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting.

It's perfect for slicing and passing all the data that we get.

Pipedrive added more custom fields, which is certainly an improvement. The email integration has been improved. It was not good in the beginning, but now it works very well. These are the two main things that have changed for us.

There is room for improvement. First of all, the pricing. They are increasing the prices at a very high rate, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time.

The integration possibilities with other systems could be better as well. We are using it in connection with Octopus CRM, and there's room for improvement.

I have been using it for ten years at least. 

I would rate the stability a nine out of ten. 

It is a scalable product. In our company, there are around ten end users. We use it regularly. 

Six out of ten users use it on a daily basis. The others use it less frequently. 

Technically, it is scalable but every new user is an extra cost, and a significant one at that. That's a concern for us.

Once you get to speak with a human, the support is very good. However, you have to go through a chatbot first, and the chatbot is really rubbish.

We used Zoho before Pipedrive, which I compare very much with Salesforce. For our specific use case, it was really a nightmare. It did not work for our needs.

From my perspective, it's very straightforward. It doesn't take much time. I'm not very technical, and I can handle it easily.

The impact is significant. The company runs smoothly with Pipedrive. The flip side is that we are tied in, so if we want to switch to anything else, it will be very challenging.

You can buy it monthly or yearly. We buy it yearly because it's discounted.

We evaluated other products. We use Pipedrive as a central tool, combined with Octopus CRM and LinkedIn Sales Navigator.

Octopus CRM is not really a CRM. It's more of an automated outreach system. Pipedrive is our CRM. Sales Navigator is not a CRM either; it's just a database with a lot of contacts.

I would certainly recommend using it. It's definitely a good tool. The only thing they need to do is think carefully about how to configure the whole system.

Overall, I would rate the solution an eight out of ten. 

The tool is a sales-focused CRM. We use it to manage the sales of my clients.

Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming.

It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption.

The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations.

I have been using the tool for five years.

I rate the tool's stability a ten out of ten.

I rate Pipedrive's scalability a ten out of ten.

I usually have complex questions for technical support and hence opt for level 2 support. I rate level 2 support a ten out of ten.

Positive

Pipedrive's deployment is straightforward. They provide you with templates and data and walk you through the knowledge base. It also has workflow automation. You can implement it fastly.

My compant and its clients have seen ROI with the tool's use.

The solution's pricing is excellant. It costs 65 dollars a month for top tier plan.

I rate Pipedrive a nine out of ten.

We primarily use the tool for the sales funnel functionality. We keep track of deals. It starts from the introduction. Then it goes through quote building, information gathering, proposal, and closing.

Some of the automation the product allows us to do is pretty easy. The founders of the company were using it exclusively for deal tracking. I use it for reaching out to people we train. We invite them to other meetings that are free of charge. We have trained hundreds of people.

Initially, I was emailing them one at a time. I use the product to set up an email template and automation that allows me to reach out and invite them to these meetings once a month. The solution makes the process pretty easy. It tracks all the communication with them. It allows us to keep a record of our relationship with the customers. The solution is pretty easy to use and intuitive.

The product sends us a little email each morning. It's easy to transfer clients from one stage to the next. It's easy to go in and search for things. It's got a pretty good reporting feature. I can find out how many emails I sent out last month or last week, how many emails were opened, and what links were clicked within the email.

The product should make some of the automation features a little easier. The automation process is challenging.

I have been using the solution for three to four months.

The tool is scalable. We've got thousands of customers, and I haven't seen any bugs or glitches. It might not scale like Salesforce with that much detail. However, it will notify us when we set a reminder to follow up with customers. It is suitable for small and medium-sized businesses once they get over five to ten thousand employees. It also depends on the complexity of the organization’s sales cycle. We have a pretty simple sales cycle and sales process.

Support is pretty good. The team is on the East Coast. Their hours don't always match mine. Sometimes support has been really quick, and other times I get on the chat with someone and wait for 30 minutes. It has been a hit or miss depending on how busy the support team is. However, when I get someone, they can resolve the issue quickly. Support is quick and helpful.

Neutral

We also use ActiveCampaign. ActiveCampaign has a much easier automation process. Setting something up on ActiveCampaign is easier when someone requests information from the website. It automatically tracks the tags, and we can send out the information that the customer needs. Pipedrive is not as easy to use as Greenhouse, but I have used Greenhouse longer.

I rate the ease of setup a seven out of ten. It is fairly simple and laid out pretty well.

The tool is pretty inexpensive. We pay $1000 a month for the tool. We have five to six users. The pricing is fair. I rate the pricing a five out of ten.

The tool is primarily for sales funnel tracking. I may not be using it for its intended purposes. The sales funnel functionality is easy to use. When I first started using it, I could use it right away. It's pretty intuitive. Overall, I rate the product a seven out of ten.

I use Pipedrive for customer relationship management (CRM).

Pipedrive is easy to learn and use, which has been beneficial for us.

The most beneficial feature for me is the simple to use concept.

New features sometimes seem bolted on rather than being smooth.

I have used Pipedrive for five years.

The solution is very stable.

The solution is very scalable.

The technical support from Pipedrive is good, about eight out of ten.

Positive

I have had previous experience with Salesforce, however, in this company, we set up Pipedrive from the start.

The initial setup was easy.

The deployment was done by our team.

The pricing is satisfactory.

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively.

I'd rate the solution nine out of ten.

For all actions with the clients and for having good faculty pipelines, organizing the sales support units.

The usability of the solution is its valuable feature. For example, in such a big company as retail, because our sales team had not the experience or the culture of using such a tool as CRM, we needed to adapt for them. 

Pipedrive provided usability and it has quite a simple interface. Moreover, it has a simple and usable interface in mobile apps. So this was the main point. 

Another thing is that we are satisfied with the reporting capabilities and documentation you receive from PipeDrive.

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes.

The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

I have been using the solution for more than four years. I am using the latest version. We are using the software as a service format fast by just connecting to the Internet, and we look for the latest version.

It is a stable solution. I faced stability issues only once, like being unable to reach. I rate the stability nine out of ten.

It is a scalable solution. Around 40 users are using the solution at present.

The customer service and support team is good and responsive. Our IT analysts have reached out to them for certain feature inquiries or implementation-related questions. So, in some cases, they did contact them, and it was quite helpful.

Our usage would depend on our needs. If we require more complex workflows or similar features, we might consider exploring options like SAP, Salesforce, or other tools. But for now, we plan to continue using PipeDrive.

The initial setup is quite easy. When we started the first setup, it took my IT analyst a few days.

As of now, the pricing and value are quite good. We purchase licenses that cost around €40 per user. In comparison, other options start at around €170 per user, with less flexibility in terms of functions. So, PipeDrive is a very cost-effective choice. We did explore some SaaS tools priced around €15 to €20 per month, but their usability was not as high compared to Pipedrive. 

From the perspective of a small company, PipeDrive offers more than enough functions and a user-friendly interface. However, as a big company, we need to delve deeper into it and explore additional functions, especially from the perspective of sales directors, in order to make better use of its features.

I would definitely advise you to start using PipeDrive and see for yourself what meets your requirements. From my experience, it has been a good choice.

Overall, I would rate the solution a nine out of ten. So far, PipeDrive has provided me with everything I needed from a tool.

It's a CRM tool that we use mainly for three things. Firstly, it is used to capture leads on the site, for which we have forms created with their software. We also use this for campaigns because of one of the new stuff that they incorporated a year ago, which was amazing. So, we send emails, and so it's meant for our email stuff. The menus that we have in the CRM are what we use for our pipelines, our leads, our prospects, and all such stuff.

Pipedrive has improved a lot of things. We get our leads very easily because, in the beginning, we have different tools. We use Mailchimp for emails. Later, we use Pipedrive, and the easiest stuff is to have the form and the people that subscribe or to give us the data since it's already integrated into the CRM. So we don't have to migrate data or do things like that. Also, the information is very good and organized. We have our leads and our pipelines with different steps and stages. Moreover, all the data is quite consistent. We used to send this data to reporters and the media.

The most useful stuff for me is that it's very flexible with all the data structures. Also, you can define your own fields in the data. You know, and you can apply a lot of filters, automation, it could be improved, but it's not bad because, in general, it's not the best in a lot of things, but It's okay since most of them are very, very easy to use.

The form builder works even though it has some shortcomings. However, for me, the form builder could improve.

Some stuff in the tool lacks some essential functionalities in other software. So in automation, they don't have a few things. So, normally with almost every email automation tool, you can segment people. Also, if you open the email or you didn't open it, or you click, or you didn't click, are a few things they don't have in the solution. Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email.

In short, the solution should have more automation options in the campaigns and also the ability to segment better in their forms, which can make it possible to not allow people to sign up if they don't have a corporate email, for example.

The ability to segment in the forms is a small feature. However, if you are going to sign up on my form, I should be able to avoid or prevent you from signing up if you don't provide any mail, specifically a corporate email. So, one can sign up on their phone with email, Hotmail, or whatever, and I would like to filter that. It's a small feature, but I'm generally happy with the rest of the tool.

I have been using Pipedrive for around a year and a half. I am a customer and user of the solution. I am using the version of the solution that is active now. It's like the normal version.

Stability-wise, I rate the solution a ten out of ten.

Only three people in my company are using the solution. The CEO, salesperson, and marketing person use the solution. But the thing is that I'm a provider for them. It's a startup, and I work for them as a consultant. I decided to use Pipedrive with them, so I helped them to configure Pipedrive.

Scalability-wise, I rate the solution a nine or ten out of ten since you can just start putting more users into the solution. You may have to think more about the process, but in general, it's quite scalable.

The solution is used almost daily.

The support for the solution is very good. I rate the technical support a nine or ten out of ten. Though lately, they have been slow, in general, if you ask any question, the support is faster in their responses.

Positive

For emails, we were using Mailsync, but for CRM, we weren't using anything. In my case, I use another server like ActiveCampaign, but it's not the same. I prefer Pipedrive.

I switched to Pipedrive because the email stuff wasn't good enough with other solutions. Also, those solutions fell short when it came to CRM. Mailsync is good for email, but Pipedrive is our CRM, and it's different. It's easier to have the CRM and then add the email later.

The initial setup was very easy. I rate it a nine on a scale of one to ten, where one is difficult and ten is easy. The solution is deployed on the cloud. I don't think they have an on-premises plan. The solution is already in the cloud, and we have to register to Pipedrive. So, it is a PipedDive Cloud that provides the cloud, and so you just sign up, and you can start using it. You don't have to worry about the cloud or anything.

For the basic stuff of the deployment part, it takes one or two afternoons.

Basically, we had to decide the steps for deployment because we didn't have all the information organized. We just trained up and started using it. It's quite easy. So, you register, you start configuring the steps, and then we try to break some stuff at the beginning, but it's okay since it is not complicated. Also, there is not a big deployment staff involved since it is very easy. We are a startup, and we are around 20 people, so it's not like hundreds of people are working on the solution. One person is required for deployment.

There is no need for maintenance.

My team and I did the deployment.

It's difficult to say the ROI because we save a lot of time, but we didn't measure that. I think it's easier to sell and to follow leads, but I don't have a figure, so I think it's worth the money for this price.

On a scale of one to ten, where one is no return and ten is a hundred percent return on investment, I rate it a seven or eight.

We are using the solution's advanced plan in our company. Also, we are using Pipedrive's LeadBooster, and there are also PowerApps. For extra campaigns, we have LeadBooster.

It's a platform in which, in the end, you pay a lot because you just start putting in more and more options, and it becomes a little bit less expensive. But it's okay. In general, it's quite good.

On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts.

Right now, we are paying 189 euros per month for three users, and as a complement, they upgrade the solution. There are no additional charges to the standard licensing fees.

We were checking to see different options, like Salesforce, which was horrible because it was over-complicated for our needs. We were also looking at a Spanish platform that others might not be aware of, and hence my company wasn't completely convinced. Then, we also evaluated Zoho CRM before choosing Pipedrive as the winner.

The solution's interface is very clean, and in general, it is quite good.

I would urge others to try the solution since it is easy to try it. You may need one week to get used to it if you are not very technical, but it's very easy, and you can do it almost all by yourself.

I am very happy with the product. It is easy to use, flexible, and offers good support. It also helps you to better organize your job, and it integrates quite well. I didn't talk about integration, but it has a lot of integrations with different tools.

Overall, I rate the solution a nine or ten out of ten.

Pipedrive's is a CRM solution that handles deal management, daily sales activities, arrangements, monitoring, and workflow automation. It covers the whole sales chain from lead generation to closing. We use Pipedrive with WhatsApp because less than half of our salespeople communicate by email. We text through WhatsApp for daily communication.

When a sale is made on the website, any information the customer enters into the e-form, chatbot, global meeting feature, etc. is fed into Pipedrive, which can automatically reply to the customer by email or WhatsApp. It also forwards those files to the salesperson servicing that account. 

Pipedrive reduced our workload by enabling us to automate many daily tasks. 
When you do things the traditional way, it's hard to generate a proposal, sales quotation, sales order, etc. You can create a template in Pipedrive to make it easier, so it's less hassle to generate and send documents. The e-signature feature makes it effortless to go paperless and do everything electronically.

Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality.

Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle.

We've been using Pipedrive for more than a year.

Pipedrive is relatively stable, but the performance is lackluster compared to other solutions in this space. 

Our team has only three people, including sales, but Pipedrive may not be enough for a huge enterprise. Salesforce or HubSpot might be more appropriate. Pipedrive could work at a company with upwards of 500 users. Still, HubSpot or Salesforce would be a better fit for a huge corporation like Apple or Tesla.

I was using HubSpot before Pipedrive. I primarily switched because of cost.

Implementation is simple. It depends on your customers. Some of our customers are doing configuration and setup themselves and others are only business users. Our IT team knows how to set it up. We can call in an implementation service when we need help, but most of this is lightweight.

Pipedrive is straightforward from a technical point of view. They have a lot of partners doing further development on plugins you can use to integrate with other systems. If you don't want to develop integration yourself through API, you can acquire Sapphire to do it.

Pipedrive offers a lot of value for the money. It isn't an expensive solution, and it has some additional functions we need. For example, a document solution that offers e-signature and document generation costs around $50 per user monthly, but Pipedrive includes all those features plus CRM and workflow automation. 

Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market.

I rate Pipedrive seven out of 10. I recommend it. I would rate it higher, but it's not a complete solution. It's mainly for sales. Other products integrate and automate sales and marketing functions. I think Salesforce is better than Pipedrive because it has that marketing module.  However, Pipedrive is more suitable for small or medium-sized businesses. I rate it nine for smaller companies. Pipedrive can operate globally because it's easy to sell to different countries. We do business with Australia, Hong Kong, Singapore, and England.

We use Pipedrive for workflow management.

We have been using Pipedrive for six years.

I rate the platform's stability a ten out of ten.

The platform has good scalability. It can accommodate more than 2500 user accounts.

The initial setup process is easy. It can deployed on the cloud.

The product generates a return on investment.

The product is expensive but provides valuable services.

The platform has made the lead-tracking process simple. The most valuable feature is the ability to create timelines and custom fields. It has good features for automated integrations. The data structure is very simple to understand. Overall, it offers a lot of features.

It is an easy-to-use product. I rate it a nine out of ten.

Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process.

The solution has an easy learning curve and can be understood very quickly by everyone. 

Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting.

I have used Pipedrive within the past 12 months.

Pipedrive is a stable solution. However, there is a small refreshing delay in the solution. For example, if one of my colleagues changes something there are delays seeing the information.

Pipedrive is suitable for any size company.

We have approximately 10 people using the solution in my organization.

My colleague handles the communication with support from Pipedrive and he receives answers from the support very quickly.

I have used Salesforce previously for a couple of years and Zoho.

When comparing Salesforce to Pipedrive, they were very large, and modifications and configurations are difficult. They have many feature sets available. 

I did not like Zoho. In Turkey, the support services for Zoho are too expensive and slow while Pipedrive has very good, especially a company of our size.

We have someone who does the implementation and maintenance of Pipedrive.

The price of Pipedrive has been reasonable.

I would recommend Pipedrive to anyone.

I rate Pipedrive an eight out of ten.

It is a very basic CRM tool, and we basically use it to track deals. 

We are using its basic version. We are not using its Pro version.

We are using it to track deals. It collects all the communication that we have with a customer. When a deal comes in, we either get a phone call or an email from a client or a customer. We enter those into Pipedrive through the admin system on our website. Any communication that we have with the customer regarding a particular deal is basically put into a particular pipe. For a particular deal, you can blank copy a particular email address, and it basically collects all the emails and communication you have with the customer. It is set up in a way that we can just move from column to column as the deal progresses through the sale.

The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are.

It is stable, and it works pretty well.

We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free.

I've only been using it for about a month.

We have not had any bugs or glitches.

It seems like it is easy to scale. We're just using the basic version of it. We're not using the Pro version, so we don't have any of the upgraded features.

We have about 15 people in our company who are using this solution.

I have not used their technical support.

It is very straightforward.

I've never used any of the other tools, so I can't compare it with other tools, but I like it for the way we use it. It seems to fit our needs right now. We may have to move to something bigger and better later on as we get more complex and more sophisticated, but right now, it seems to work fine.

I would rate it an eight out of 10.