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it_user631614 - PeerSpot reviewer
Senior Technology Architect at a tech services company with 10,001+ employees
Real User
Mar 26, 2017
Some of the valuable features are collaboration, DLP, and the search capability.
Pros and Cons
  • "It has improved our productivity to a great extent with its great collaboration features."
  • "UX performance, especially in Office 365, is an issue when the sites are accessed from Asia and Australia, which is bad compared to accessing them from the USA."

What is most valuable?

Collaboration, DLP, and the search capability are some of the features I like the most.

How has it helped my organization?

It has improved our productivity to a great extent with its great collaboration features. Previously, business users were sharing documents through emails while different people contributed to the same document. This created a lot of confusion, such as:

  • Issues with merging changes from some users
  • No tracking of changes
  • Version management

The business users had to spend a lot of time to get this to closure. SharePoint has helped a great deal in this space.

What needs improvement?

  • UX
  • Performance (especially Office 365): This is an issues when the sites are accessed from Asia/Australia, which is bad compared to accessing from the USA
  • The mobile experience

For how long have I used the solution?

I have worked with this platform/tool for more than eight years.

Buyer's Guide
SharePoint
April 2026
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.

What do I think about the stability of the solution?

The current version is very stable compared to versions 2007 and 2010.

What do I think about the scalability of the solution?

There are some performance issues with respect to the amount of data that has to be stored.

How are customer service and support?

The technical support is very good.

Which solution did I use previously and why did I switch?

I have seen customers using other tools and switching to SharePoint. Technology upgrades and feature upgrades are the key reasons for this.

How was the initial setup?

The setup is complex, as you need to consider lots of things for the farm design.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. I have heard that MS gives very good deals on volume licensing.

What other advice do I have?

It's a good tool, but be prepared to adapt to the new way of working with SharePoint and Office 365. They bring their own new features which are very good, but you will experience a learning curve.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Practice Manager and Solutions Architect at a tech vendor with 1,001-5,000 employees
Vendor
Mar 22, 2017
It has transformed the way departments collaborate.
Pros and Cons
  • "It has transformed the way we do our daily tasks and the way the departments collaborate over projects, opportunities, and other operational activities."
  • "Almost all of the areas of the product have room for improvement; some more than others."

What is most valuable?

Depending on the customer’s needs, one or more features become more relevant and important. If I were to generalize and extract the most common features that the customers have used, I would say:

  • Web\document content management
  • Integration with the Office suite
  • Collaboration over the content, sites, BI, search, and workflows
  • One or two-way integration with other enterprise applications

I see the strength of SharePoint working as an extendable framework/platform for customers of various sizes, on premise as well as on the cloud, but not as an independent niche product/solution around a specific feature.

How has it helped my organization?

Our Intranet is built using SocialXtend, a SharePoint based product.

It has transformed the way we do our daily tasks and the way the departments collaborate over projects, opportunities, and other operational activities.

Knowledge sharing and access to information has been highly simplified.

What needs improvement?

Almost all of the areas of the product have room for improvement; some more than others.

  • At a high level, mobile, custom development/testing frameworks, BCS, external services integration, and BI may need to catch up more as compared to the other feature sets.
  • SharePoint is a combination of multiple products working together. It has come a long way, and the improvements are being pushed at a much faster pace than they used to be earlier. This fail-fast approach of adding features quickly instead of a longer release cycle is a much better way to develop a product in my opinion.

For how long have I used the solution?

I have been using SharePoint since 2001 in multiple capacities, such as a solution host, or as a full-fledged enterprise solution for on premise, as well as on the cloud.

What do I think about the stability of the solution?

My personal observation is that if the implementations are done in the right way by following the recommended best practices and guidelines, the product works just fine.

To be clear, I am referring to all the underlying products (IIS, SQL Server) as well as to the O/S.

There have been genuine issues. However, we have used SharePoint and CU to address them.

What do I think about the scalability of the solution?

We have not had scalability issues in SharePoint 2010 and onwards.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

We used solutions from the Java world. Those, as well as this one, are based on the customers' needs.

How was the initial setup?

For simple farms, things are pretty straightforward. But for complex farms, I have not yet had that experience.

To be fair, it’s not SharePoint all the time. It’s a combination of other environmental factors and third-party products as well.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are Microsoft Gold Partners.
PeerSpot user
Buyer's Guide
SharePoint
April 2026
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
PeerSpot user
Technical Writer and Developer at a tech services company with 501-1,000 employees
Consultant
Mar 21, 2017
The search function locates and updates information for our global and diverse teams. I’ve had difficulties creating new pages.
Pros and Cons
  • "SharePoint has allowed our organization to effectively share important information across lines of business globally."
  • "I’ve personally experienced some difficulties in creating new pages, as this tool isn’t a web designer’s dream."

What is most valuable?

Documentation management is the most valuable feature for me. As a technical writer, the ability to add, edit, manage and move documents is a daily task and SharePoint allows me to do that effectively.

The search function is imperative in this product and used frequently to locate and update information for our global and diverse teams.

How has it helped my organization?

SharePoint has allowed our organization to effectively share important information across lines of business globally. I am able to deliver effective information to all of our internal orgs immediately and can receive feedback for updates in real time.

What needs improvement?

I’ve personally experienced some difficulties in creating new pages, as this tool isn’t a web designer’s dream. Providing a list of existing pages that are named the same or similar to the new pages one might create would be helpful. Being able to toggle into those pages without exiting your original page would also be beneficial. I’ve also noticed limitations with copying and pasting fonts and images.

For how long have I used the solution?

I have used it for seven months.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

Which solution did I use previously and why did I switch?

Our company has used other solutions to meet various needs. We are still in the process of converting into using SharePoint for our knowledge base, etc.

Which other solutions did I evaluate?

Before choosing this product, I also evaluated Confluence and ZenDesk.

What other advice do I have?

Create a structure for organizational pages from the beginning and document that for anyone who wants to create new pages/structures within it. One confusing thing I see often are existing pages that are “named” the same as ones that I need to create, and the existing page doesn’t have any of the information I’m trying to share.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
IT & PMO Manager at a retailer with 1,001-5,000 employees
Vendor
Mar 21, 2017
Integrates with Office 365 and Active Directory. We went with it because of it's familiarity to our users.
Pros and Cons
  • "Integration with Office 365 and Active Directory, and access from all our company users as part of the Office 365 licenses, plus hassle free access from mobile devices to sites, forms, and lists, with powerful content search and preview."
  • "The cloud-local file synchronization application (OneDrive for Business) is not as simple as expected, but it works."

What is most valuable?

Integration with Office 365 and Active Directory, and access from all our company users as part of the Office 365 licenses. Also, hassle free access from mobile devices to sites, forms, and lists, with powerful content search and preview.

How has it helped my organization?

We use it for all intensive document sharing business units and especially for document versioning control (quality control area in manufacturing). We also use the online forms (Infopath) to automate simple procedures in conjunction with Microsoft Flow..

What needs improvement?

The cloud-local file synchronization application (OneDrive for Business). It is not as simple as expected, but it works.

For how long have I used the solution?

I have used SharePoint since 2013. From on-premise to the online version.

What was my experience with deployment of the solution?

Sharepoint Online is a mature product.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have had no issues with scalability, but you must buy additional storage if you use the given amount within your tenant (enterprise plans: 1 TB + .5 GB per subscribed user).

How are customer service and technical support?

Customer Service:

The customer service is very good.

Technical Support:

Technical support is really good; fast responses and good resolutions within the standard included support.

Which solution did I use previously and why did I switch?

We used SharePoint 2010 on premise. We switched due to the license cost and to give access to all our company users. Also, because SPO was included in the Office 365 plans. As a SaaS, it is always up to date.

How was the initial setup?

Setup was not complex at all. We used third party tools to migrate productive sites and the new sites were created easily. The main difficulty is user adoption. It must be done with a lot of workshops.

What about the implementation team?

We implement through a Microsoft Partner. The expertise was very high.

What was our ROI?

No ROI calculation, but today we have almost all of our procedures online - paperless office.

What's my experience with pricing, setup cost, and licensing?

You can always make a good deal with Microsoft, especially shortly before the end of their fiscal year (July).

Which other solutions did I evaluate?

We did a business case and technical evaluation of Google Apps and Office 365. The winner was Office 365 due to user familiarity.

What other advice do I have?

It is always good to start with a special need in a business unit and show quick wins to other units, as part of the adoption plan.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
IT Business Analyst for Sales Enablement with 1,001-5,000 employees
Real User
Mar 20, 2017
I like the way we can create the views of documents and create column metadata. The mobile experience is wanting.
Pros and Cons
  • "The complete granularity of being able to apply permissions at collection, site, library, list, folder, and doc set levels give ultimate flexibility."
  • "Primarily, the mobile experience is wanting in SharePoint 2010."

What is most valuable?

  • Document management and permissions: For the document management functionality, I really like the way that we can create the views of documents and very easily create column metadata.
  • The flexibility of document sets and being able to manage access with permissions
  • The permissions functionality is outstanding. There is the ability to have group or individual permissions. The complete granularity of being able to apply permissions at collection, site, library, list, folder, and doc set levels give ultimate flexibility.

How has it helped my organization?

It has completely replaced our Intranet and provides a great central storage area that is far more accessible than traditional shared folders on file and print servers.

What needs improvement?

As we are still on an older version, it is difficult to answer this. Primarily, the mobile experience is wanting in SharePoint 2010.

For how long have I used the solution?

I have used SharePoint for five years.

What do I think about the stability of the solution?

We did not have any stability problems.

What do I think about the scalability of the solution?

We did not have any scalability problems.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

Our previous system was shared folders and file and print servers.

Which other solutions did I evaluate?

I was not involved in the decision.

What other advice do I have?

Office 365 and SharePoint online is the way moving forward. Integrating it with Yammer and Office 365 groups provides a much greater feature set than SharePoint alone.

Disclosure: My company has a business relationship with this vendor other than being a customer. We're enterprise partners.
PeerSpot user
PeerSpot user
Consultant - Business Intelligence at a comms service provider with 10,001+ employees
Real User
Mar 20, 2017
I especially value document sharing. I would like to see more freedom given to a power user.
Pros and Cons
  • "We are mainly using the document sharing feature to share documents with customers in a secure way."
  • "I would like to see the following: More freedom given to a power user Feature development on a site collection level without the need for farm-level rights"

What is most valuable?

I especially value document sharing.

How has it helped my organization?

The product has made document sharing with customers easier instead of emailing.

What needs improvement?

I would like to see the following:

  • More freedom given to a power user
  • Feature development on a site collection level without the need for farm-level rights

For how long have I used the solution?

I have used the product for three years.

What do I think about the stability of the solution?

I encountered no stability issues.

What other advice do I have?

I don't think that this whole review is worth the effort as we are talking about a product (Sharepoint 2010) that is six years old, close to end of life, and not sold anymore. People who are new to this will certainly look for the latest version which I have no experience with.

We are mainly using the document sharing feature to share documents with customers in a secure way. 

Actual development depends on server-side tools (Visual Studio running on the Sharepoint server itself), administrator access rights, and activities that cannot be done from machines. I guess this is by design, and probably is not going to be changed.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Technical Writer at a tech services company with 51-200 employees
Real User
Mar 18, 2017
Documentation management and workflow features enable better organization, control, and knowledge sharing. Workflows have glitches.
Pros and Cons
  • "SharePoint is a great document management tool."
  • "SharePoint Designer enables creating workflows easily. However, they produce errors at times."

What is most valuable?

  • Mostly the documentation management features.
  • Managing information such as events and announcements, document libraries, picture libraries, using calendars, lists and custom lists.
  • Sharing files, document storage and retrieval, the check-in and check-out functionality, version history, custom properties, customized views, customizable workflows.
  • Collaborative team sites for sharing and managing information.
  • Search features, including advanced content processing, managed metadata, and continuous crawls.
  • Security features, including permissions and document/page/site control.

How has it helped my organization?

We are now able to organize and control our documentation easily. Versioning, check in, check out and setting permissions for pages and sites enable us to manage our document and picture libraries without a fuss. We can now easily find documents within sites and pages, as long as documents are named and tagged appropriately. We can now create more complex workflows using SharePoint Designer, which is easy to use. However some improvements to SharePoint's workflow functionality could prove useful.

Approved and updated templates and documentation are now available on SharePoint. This ensures consistency and standardization across the organization. Documents and templates are centralized in this one repository, and only selected individuals are permitted to edit documents within the organization’s main documentation library.

There is transparency to the organization; whereas, previously there was none. Knowledge sharing and collaboration is more prevalent; therefore, communication has increased. We use the SharePoint home page to make company announcements, such as employee birthdays, anniversaries ,and upcoming events. We have also recently started using SharePoint to automate some of our manual processes.

What needs improvement?

SharePoint Designer enables creating workflows easily. However, they produce errors at times. There seems to be glitches which require workarounds to sort out. It is an amazing feature to have because workflows can fully automate processes that would otherwise be manual.

For how long have I used the solution?

SharePoint Foundation was found to be adequate to our prior business needs and has been used company-wide for the last two years. However, due to its limitations in features, a decision was recently made to move away from Foundation to either Standard Edition or Enterprise Edition.

What do I think about the stability of the solution?

We have not experienced any serious issues regarding stability, except for the minor glitches with workflows. As previously mentioned, we are still on the Foundation version. However, I believe if SharePoint has been properly set up on a stable server, using proper governance and a strong infrastructure, we should not experience major issues with stability.

What do I think about the scalability of the solution?

We have not yet encountered any scalability issues. SharePoint 2013 is reportedly scalable. As long as the solution has been properly configured, our organization should not experience any foreseeable issues.

How are customer service and technical support?

We have not engaged with technical support from Microsoft at this time. We deal directly with in-house technical support. We will definitely be using external technical support from Microsoft when moving over to the Standard or Enterprise Edition.

Which solution did I use previously and why did I switch?

We were previously using a network drive that we accessed directly from our laptops and desktops. There was simply no control of information and documentation; and loss of information occurred. There were inadequate, non-existent, or deep folder structures, messy content structures, and a lack of document management and control. Versioning was done manually. Important documentation with sensitive information was being stored on local drives. Updated templates and documentation were not being used.

How was the initial setup?

There was a fair amount of research, investigation and infrastructure planning involved prior to its implementation and setup. SharePoint was a new initiative that was attempted by our in-house team. Initial setup was not so straightforward. It was a bit complex, as it is with most new products; but we did eventually get it up and running.

Our technical team is now up-to-speed, and the current process moves smoothly. With that said, it is useful to have prior technical knowledge and experience in SharePoint in order to facilitate a smooth setup and integration process.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing options are structured according to the size of the organization. Good business leaders make the best decisions and choose the best fit for their organizations based not only on its business needs, resources and budgets; but also based on what people at their organization need and will use. Make sure that all areas of the organization buy-into it. Don't invest in a solution that you have not properly investigated first. Weigh out all your options first.

Which other solutions did I evaluate?

The SharePoint project had already been initiated before I joined the organization. However, since we are only on Foundation, the organization has embarked on a comparison between SharePoint and Confluence. After proper investigation and research, it was decided that both solutions were useful in their own right. Confluence is a collaborative working tool; and SharePoint offered a documentation management solution.

SharePoint and Confluence integrate well with each other. Confluence also connects with SharePoint. The business leaders and decision makers of our organization decided to test the SharePoint solution using Foundation 2013. Based on user feedback and interaction with SharePoint Foundation, they have recently decided to go with the Enterprise version.

What other advice do I have?

I advise organizations or business leaders to fully investigate and research SharePoint, as well as all the features that are available for each edition. Based on your business needs, it might or might not be the right fit for your company. Properly weigh out your options and make the right decision for your organization, based on what your organization’s needs; how people work; or ideally should work.

Indecisiveness from a management and leadership perspective on what tool to use reflects poorly on the rest of the organization. Therefore, people feel discouraged.

SharePoint is a great document management tool. It works for me and fits the specific needs of my job. However, while it works for me, it is not being used in the same way by the rest of the organization, or sometimes not at all. There must be buy-in. It is best to survey whether people in your organization find this tool useful, and help them understand how it could best be used. It is also in the best interests of the organization to consult with a SharePoint Expert before, while, and after implementing SharePoint. Many organizations implement the best tools without helping their people realize the full potential of their use. Therefore, people become wary of new technology. They don't welcome the change and fail to engage with the new product.

Disclosure: My company has a business relationship with this vendor other than being a customer. Our organisation has a strategic partnership with Microsoft.
PeerSpot user
it_user577425 - PeerSpot reviewer
it_user577425Sales Associate at a tech services company with 51-200 employees
Consultant

I believe that Centralpoint is superior and much cheaper!

See all 2 comments
PeerSpot user
Assistant Manager, Operations Automation at a financial services firm with 10,001+ employees
Real User
Mar 7, 2017
You can assign permissions, create user groups, and automate workflows. I would like to see a more intuitive way to assign permissions.
Pros and Cons
  • "It has allowed my team to seamlessly share requirements with one another and provide feedback while working off one version."
  • "Achieving our goals in a multi-vendor project was not an easy task because of the 2010 UI."

What is most valuable?

  • Flexibility to create customized lists and folders
  • Ability to assign permissions
  • Ability to create user groups and automated workflows
  • Easy to use
  • Provides flexibility to create separate user groups with specific read, write, and access for certain folders
  • Ability to restrict access: Prevents the vendors from touching our master files

How has it helped my organization?

It has allowed my team to seamlessly share requirements with one another and provide feedback while working off one version. It is a one-stop shop for all our project documents.

We are currently working with two different vendors (one from Europe and one from India). We used SharePoint as a central workspace where the different groups can upload their files respectively without restriction. They can also have a central folder where RBC and vendors can edit simultaneously.

What needs improvement?

For this version, assigning permissions should be more intuitive.

An improved user interface would be beneficial. Achieving our goals in a multi-vendor project was not an easy task because of the 2010 UI.

I’m not sure if SharePoint 2013 makes it easier to assign specific access for folders. I found a lot of help online that was mostly for 2013.

We should have the ability to create customized permissions for user groups much easier than it is today. For example, being able to specify which lists and folders a group can access. In 2010, there is no easy way to do this.

For how long have I used the solution?

I have used SharePoint for about two years now.

What do I think about the stability of the solution?

I did not have any stability issues.

What do I think about the scalability of the solution?

I did not have any scalability issues.

How are customer service and technical support?

Technical support is excellent.

Which solution did I use previously and why did I switch?

I have always used Microsoft SharePoint for my projects.

How was the initial setup?

We have an excellent onboarding process that our IT team put together, so setup was not particularly complex.

Which other solutions did I evaluate?

I was not involved in this process.

What other advice do I have?

Look at scalability and stability and see whether the features of the product really meet the needs of your organization.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.