I have been an administrator for SharePoint and have used it as an end-user for document storage. Predominantly, I've been involved in administration.
IT Service Manager at a energy/utilities company with 10,001+ employees
Streamlined collaboration through seamless integration and customization
Pros and Cons
- "The most valuable aspect of SharePoint is its integration with Teams. T"
- "There's room for improvement in the search functionality, although it has matured significantly over the years."
What is our primary use case?
How has it helped my organization?
SharePoint helps a lot since we've moved from using it directly to using it as a backend for Teams, which makes collaboration easier. It supports real-time document sharing, uploading, and updating, especially for Excel documents.
What is most valuable?
The most valuable aspect of SharePoint is its integration with Teams. The ability to customize SharePoint pages and ensure granular access control makes it user-friendly. Furthermore, SharePoint's capability to streamline enterprise collaboration and document management enhances productivity.
What needs improvement?
There's room for improvement in the search functionality, although it has matured significantly over the years. I can't pinpoint specific other areas for improvement because Microsoft continually updates the product.
Buyer's Guide
SharePoint
April 2025

Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.
For how long have I used the solution?
I have been working on SharePoint for almost 15 years.
What do I think about the stability of the solution?
There have been occasional performance issues, primarily when Microsoft's services go down, or specific sites exceed capacity limits. However, such issues have reduced significantly over time.
What do I think about the scalability of the solution?
It is easier to scale SharePoint with Office 365's online version compared to on-premises. However, limitations related to specific sites can hinder scalability.
How are customer service and support?
Microsoft has a very responsive tech support team. However, challenges arise when issues need escalation to the product group for enhancements, which can delay the process.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not worked on any other solution.
How was the initial setup?
The initial setup is straightforward and has become easier, especially with SharePoint Online.
What about the implementation team?
Main attention should be given to implementing a proper backup strategy and the management of access controls, as infrastructure aspects are generally handled by the vendor.
What was our ROI?
I probably want to skip that because it's not within my area of expertise. We have a separate team that manages ROI assessments.
What's my experience with pricing, setup cost, and licensing?
I have a little understanding of the licensing cost. A separate team handles it. I am not very well-versed in this area.
What other advice do I have?
I definitely recommend SharePoint because it is a very useful and user-friendly tool.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Oct 16, 2024
Flag as inappropriateGood integrations, helps with collaboration, and increases visibility
Pros and Cons
- "We can now share to team members by MS Teams and assign planners to follow and update statuses in a single platform."
- "We'd like to be able to upload from MS Excel to deploy tasks and use drop-down lists to collect further information."
What is our primary use case?
We collect the lists for enterprise infrastructure and application solutions by classifications, including app catalog, profile, inventory, and data. It is a secure place to store, organize, share, and access information from any device.
SharePoint is a collaboration platform. It is designed to help organizations manage and share tasks more efficiently. SharePoint helps by providing a centralized platform for document management, team collaboration, and communication. With SharePoint Online, team members can access application inventory data from anywhere, facilitating remote work and improving productivity.
How has it helped my organization?
We can now share to team members by MS Teams and assign planners to follow and update statuses in a single platform. If anyone is missing the deadline, the tracking progress can be displayed as well as the review status. The ongoing process is easy to record and keep evidence online for verification. If we did not have such a platform that combined email, instant message, file management, security permission, and OS authorization, the incorporation efforts would lead to paperwork and time consumption.
What is most valuable?
We're able to assign tasks instantly and coordinate online. It is very convenient and easy for team members to access and cooperate. From application collections to employee onboarding, SharePoint can help you save time and increase productivity. We can see the top-line application so your team always knows what to work on first in their email or to-do list integration platform. By tracking all of our work in one place, we never lose sight of what’s most important for data collection.
What needs improvement?
We'd like to be able to upload from MS Excel to deploy tasks and use drop-down lists to collect further information. We need to set up tracking tasks from scratch. In other words, we would like to create tracking tasks by templates embedded or uploaded directly.
Make progress elaboration without boundary. If you have another format of data file, it can support text. Additional functions for a next-generation iteration could include a better project file format. They should add dependencies for project schedule updates when one task schedule has been changed.
For how long have I used the solution?
I've used the solution for 12 months.
How are customer service and support?
Local vendor-supported training, configurations, and gap analysis when we moved to the cloud solution. Even with a lot of customization, the local vendor could align business processes to mapping specifications.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used the old version SharePoint and it had a lack of integration with MS Teams, Instant Message, and the web portable for file sharing. This new version is better than the old version as you can do file sharing without a corporate mechanism.
Most of all, I liked that I did not even need to install MS Office and am now using MS Office Cloud within the web office format. It is truly a well-integrated application.
How was the initial setup?
The SharePoint ecosystem is under development and needs both customers and vendors to work together to make solutions viable. As the business is evolving, SharePoint still needs to transform to meet expectations. For our purpose, completely replacing an entire enterprise application will be not possible. We can expect OS-embedded applications in the future in Microsoft. For certain solutions, we may wait years yet (ex., ERP to integrate interface PDM/MES/supplier/Customer EDI).
What about the implementation team?
For standard functions, we had the help of Microsoft experts. For customer-driven views, there may be a lot of challenges and resources needed to deploy SharePoint's business perspectives.
Which other solutions did I evaluate?
We did not look at others due to the OS level authentications and permissions we needed to consider. We wanted a seamless migration and infrastructure that would minimize the cost of transactions. We migrated directly to the latest version combined with Office 365 which met all requirements. With it, we can integrate desktop and cloud project solutions.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SharePoint
April 2025

Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.
Manager, IT Communications at AbbVie
There should be more data available to admin but I like the news feed and discussion features.
What is most valuable?
For SharePoint 2013:
- My Sites
- News-feed
- Discussions
- Communities
The Office 365 version shows real promise, although the mobile use of Discussions does not work as expected. Newsfeed does though. Not sure about Communities.
How has it helped my organization?
It's providing a social collaboration experience to a culture of heavy email users. They are not used to interacting on our intranet or other internal environments, having a profile to provide others more info about themselves, or searching for experts, information, etc. This is a helpful step to evolve the culture to be more digitally collaborative.
What needs improvement?
- The linkage between items, such as the blog. It does not integrate into communities or team sites, it's totally separate in its own environment. Tags and @mentions are not connected to them either. They feel very disconnected. Our leaders would like to use blogs but since they aren't connected to anything else they aren't a great solution.
- We are on premise so the mobile experience is also very lacking since users need to use a VPN on their device in order to utilize things.
- There aren't any metrics provided out of the box. I have to ask for just the number of new users each month and it takes days. There should be more data that we can use available to us as admins.
For how long have I used the solution?
I've used for six to nine months.
What was my experience with deployment of the solution?
We migrated from another company and moved from SP2010 to 2013 during the same time. There were a lot of hurdles, and people have profile problems (most of those issues have not fully migrated).
What do I think about the stability of the solution?
Stability, even after deployment three months ago, still seems to be an issue. Tagging does not always show up in trending hashtags immediately. When tagging and @mentions work is not consistent from place to place.
What do I think about the scalability of the solution?
We are on two farms so it is not a truly global solution which is frustrating when trying to communicate about global programs and events. Those in the Europe farm cannot follow the majority of our content in the North American farm.
How are customer service and technical support?
Customer Service:
Our SharePoint 2013 platform is hosted at HP and they manage services for us. HP support is getting better just as of the past few weeks. They do not seem to have a great handle on SP2013 social however.
Technical Support:HP has not been great but we've really brought the issues to light over the past few weeks so they are stepping up their game.
Which solution did I use previously and why did I switch?
This is the first time using it at this company.
How was the initial setup?
IT was not very transparent about providing what the tools can and cannot do. As a user, I had to figure it all out, ask a lot of questions then get them to explain why or why not we could or could not do certain things.
What about the implementation team?
HP does not seem very knowledgeable about SP2013 social.
Which other solutions did I evaluate?
I believe IT looked at Yammer but felt our culture could just use SP2013 for free first to get our feet wet before investing in another tool. There are no business requirements for an Enterprise Social Network yet so with the pitfalls of using SP2013 out of the box, we are seeing what we actually need vs. what we have.
What other advice do I have?
Perform a controlled pilot first with social advocates in the company first. Nail down the business requirements with management before rolling anything out. Get their buy-in and support. Once that is decided, pilot several other tools to see what else is out there. Yammer isn't the only other solution for SharePoint. Compare costs, etc, select a solution, create a social governance team, train them well, provide guidance templates if needed and create regular training or webinars for people to get on board. Have leaders use the tool to communicate and move away from email.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solution Architecht at ICMS
Useful for content management and document sharing
Pros and Cons
- "Sharing information is very easy in SharePoint. We use multiple types of documents, like online Excel tools and online content editing, especially for group editing. This allows us to collaborate, even in distributed teams. Despite being geographically spread out, everyone can access the same files online, edit them, and see changes. We also use SharePoint to track all these changes, making our teamwork more collaborative overall. The tool fastens information sharing and collaboration."
- "The solution should improve its integration with other project management tools."
What is our primary use case?
We use the solution for content management and document sharing. It acts as a mini document repository.
What is most valuable?
Sharing information is very easy in SharePoint. We use multiple types of documents, like online Excel tools and online content editing, especially for group editing. This allows us to collaborate, even in distributed teams. Despite being geographically spread out, everyone can access the same files online, edit them, and see changes. We also use SharePoint to track all these changes, making our teamwork more collaborative overall. The tool fastens information sharing and collaboration.
What needs improvement?
The solution should improve its integration with other project management tools.
For how long have I used the solution?
I have been using the product for 15 years.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable, and we haven't faced any issues. Its scalability depends on the organization. I rate it a seven out of ten. My company has around 500-2000 users.
Which solution did I use previously and why did I switch?
We use Confluence and Jira.
How was the initial setup?
Since SharePoint moved to the cloud, setting it up has become simpler. In the past, setting it up locally or within an organization was more complex. With it being cloud-based, different teams handle the setup and maintenance. We don’t need to worry much about it ourselves; we report any issues if they arise.
What other advice do I have?
I haven't directly integrated the tool with other systems, but there may have been integrations at the organizational level. In a previous role, we implemented some integration for semi-document management, particularly for approval cycles. When content was created, it would go through an approval process. That's the extent of my experience with integration.
I rate the overall product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Officer at cityeyehospital
Offers secure access control and multiple users can work on the same document simultaneously online
Pros and Cons
- "The access control is definitely a good feature. We also appreciate the improvements they've made to the online applications, where multiple users can work on the same documents simultaneously. Everything syncs automatically."
- "There's a challenge with desktop applications synchronizing with online documents in real-time. If someone is working on a document in the desktop version of Excel, for example, and someone else is editing the same document online, the changes won't sync immediately. That's the only real challenge we've encountered."
What is our primary use case?
We primarily use it for multi-user collaboration on documents. It's great for storing and managing documents, and the access control features are essential for protecting sensitive information.
What is most valuable?
The access control is definitely a good feature. We also appreciate the improvements they've made to the online applications, where multiple users can work on the same documents simultaneously. Everything syncs automatically.
What needs improvement?
There's a challenge with desktop applications synchronizing with online documents in real-time. If someone is working on a document in the desktop version of Excel, for example, and someone else is editing the same document online, the changes won't sync immediately. That's the only real challenge we've encountered.
For how long have I used the solution?
I have been using it for three years now.
What do I think about the stability of the solution?
It's very stable. We've rarely encountered any challenges, and Microsoft is quick to address any problems that do arise.
What do I think about the scalability of the solution?
It's very scalable. We can have multiple collaboration sites within the same environment, and it's easy to add more users as needed.
We have around 115 users.
How are customer service and support?
We don't get direct support from Microsoft; we get direct support from a local partner. But we've been very satisfied with the support we've received.
How was the initial setup?
It's an online solution, so there's no installation required. Users simply log in to their account to access the application.
What was our ROI?
There's a return on investment because of the centralization of documents. As the organization grows larger, businesses have more data. So. we try to avoid storing data in multiple places, we use SharePoint for the central data repository. So there's good control of data.
There is more efficiency in our processes. We get more efficiency and control. We've utilized 70% of SharePoint. The platform still has more to offer, but for our current needs, we're at around 70%.
What's my experience with pricing, setup cost, and licensing?
It comes bundled with the Microsoft 365 pricing plans, which we find to be a bit high, especially as we add more users.
We use a monthly-based license model. As long as you have a license, you get support. So, there are no additional costs to the standard licensing.
What other advice do I have?
For collaboration, especially with large documents, it's a very good solution. Although, there's a learning curve. So, that's the only challenge. There's a learning curve, especially if you want to integrate with other solutions. Or if you want to make it full of workflows, there's a learning curve.
Overall, I would rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at Infosys
Effective document management, helpful documentation, but interface can improve
Pros and Cons
- "The most valuable features of SharePoint Online are content management, document management, and approval processes. Additionally, there are a number of features that provide integration with multiple Office services and external services."
- "SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve."
What is our primary use case?
I have been using SharePoint 2019 and SharePoint Online.
We use SharePoint Online for document management.
What is most valuable?
The most valuable features of SharePoint Online are content management, document management, and approval processes. Additionally, there are a number of features that provide integration with multiple Office services and external services.
What needs improvement?
SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve.
In the next release of the solution, they need to fix the user interface. It is not user-friendly for a generic user. It should be easier because in some of the applications it's quite easy to assign the permission, you only need to use the right click of the mouse and select the permission that we need to assign. However, in SharePoint, it's a bit complex.
For how long have I used the solution?
I have been using SharePoint Online for approximately six years.
What do I think about the stability of the solution?
SharePoint Online is stable. We are using the out-of-box options only, and it has been stable.
What do I think about the scalability of the solution?
The scalability of SharePoint Online is good.
How are customer service and support?
We have opened Microsoft support tickets. The learning materials are good for all the solutions from Microsoft, they have multiple videos and documentation available.
How was the initial setup?
The initial setup of SharePoint Online was straightforward.
For a general user, the documentation could improve. The assigning of unique permissions can be difficult for a beginner.
What about the implementation team?
We have joint support for the applications and the SharePoint Online version, Microsoft is managing everything from the cloud and we are supporting it at the application level. There are not many resources that are required for their support and maintenance.
What's my experience with pricing, setup cost, and licensing?
The licensing model for SharePoint Online is based on per user, and it is monthly. The price of the solution overall is good.
There can be additional costs depending on the features that we are going to use. If we are using any third-party integration or third-party connector, then in this scenario we need premium licensing.
What other advice do I have?
My advice is SharePoint Online is good, but Microsoft does not recommend doing a lot of customization management. It is a good document manager, and content management system if they are using the out-of-the-box approach only. The out-of-the-box options are very good, but if we try to customize it a lot, then it's not recommended.
I rate SharePoint Online seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Lead Consultant at a computer software company with 5,001-10,000 employees
Has a valuable search feature
Pros and Cons
- "The search feature is valuable."
- "The limitations and boundaries must be extended."
What is our primary use case?
We have created some applications in SharePoint using Power Apps. We have also done some workflow automation with Power Automate. The solution can be used for document management purposes.
What is most valuable?
The search feature is valuable. The solution is useful for document management and collaboration.
What needs improvement?
The limitations and boundaries must be extended. Often, the documents pile up and reach the limit provided, and we need to archive them. It would be good if the capacity were increased.
For how long have I used the solution?
I have been using the solution since 2004.
What do I think about the stability of the solution?
The tool is very stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable to any extent. We have to pay for it. We have around 20,000 users.
How are customer service and support?
The technical support is good. There are different channels based on the priority. We have a premium subscription, so we get solutions within a day.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. We must go through some process if we need to utilize some features. For example, if we want to use co-authoring or set up a workflow on top of the document management system, we should be aware of some technical aspects. We must study and gain some technical knowledge.
SharePoint is a SaaS product. I rate the ease of initial setup a nine out of ten. It is easy to deploy. Sometimes, the deployment is done through the DevOps process via a CI/CD pipeline. Sometimes, it is done manually. It can be deployed within an hour.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive. That's why almost all the companies are using SharePoint. I rate the pricing a ten out of ten. When we buy the license, the person buying must be well-educated on how the pricing model works.
We get some bundles for free. We can get Power Apps, Microsoft Exchange, and E1 and E2 licenses for free. We must know what our organization needs. It will cost us more if we want to increase the space or customize solutions. The standard features are free.
What other advice do I have?
We provide solutions based on SharePoint for our clients. I'm managing a team that provides support. I am using SharePoint Online. Overall, I rate the tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Scales very well, makes us more organized, and provides the ability to share and precisely administer files
Pros and Cons
- "For SharePoint, I believe the most valuable feature is the customization and allowing you to share and edit files and documents. Being able to share externally and the precise administration of the files in terms of giving permissions and controlling who has access to what is a very good feature."
- "It has worked very well for me. It seems like they've improved everything. I don't have any cons about it as such, but I don't think they have a talk-to-text, speech-to-text, or speech-to-type. That would be cool for accessibility."
What is our primary use case?
We just started using it. We use it for collaborating and sharing documents and files internally and externally. We also create sites for each department, and we also create directories. It's basically for collaboration and sharing files. If we need to send something to the entire organization, we send it to SharePoint. So, everybody has access to it.
How has it helped my organization?
It allowed us to be more productive in terms of being more organized. Everyone seems to think the organizational thing is the best part of it.
What is most valuable?
For SharePoint, I believe the most valuable feature is the customization and allowing you to share and edit files and documents. Being able to share externally and the precise administration of the files in terms of giving permissions and controlling who has access to what is a very good feature.
What needs improvement?
It has worked very well for me. It seems like they've improved everything. I don't have any cons about it as such, but I don't think they have a talk-to-text, speech-to-text, or speech-to-type. That would be cool for accessibility.
For how long have I used the solution?
I have been using this solution for the past five years. This is a new organization, and in this organization, we've been using it for the past month.
What do I think about the stability of the solution?
It is very stable. I haven't had any outages or any issues.
What do I think about the scalability of the solution?
Its scalability is very good. We can add as many users as we want. It is designed for high scalability.
We have about 12 employees. We have two HR people, two marketing people, one chief product officer, the CEO, and the head of technology. So, it is a mixture of different departments. It is not that expensive. Right now, it is only $5 per user per month. So, we are definitely going to grow.
How are customer service and support?
Anytime I had a technical issue, their technical support has been pretty good. I haven't had too many technical issues though, but if I do, I just research it.
Which solution did I use previously and why did I switch?
We've always used Microsoft here, so we didn't use any other solution.
How was the initial setup?
It was straightforward. We have 12 employees, so it didn't take long at all.
It was basically just giving them a computer and them signing into their accounts. It is included actually in our subscription, so we didn't have to install or do anything. It was there. I, as the IT manager, did have to create the site though and then add the members of the groups and stuff like that.
What about the implementation team?
I did it myself. For its deployment and maintenance, only one person is required. I take care of its deployment and maintenance.
What was our ROI?
We haven't even been open for a month yet, so we have not really got an ROI.
What's my experience with pricing, setup cost, and licensing?
It is pretty reasonable. It is $5 per month per user. We have 12 users now, so it is about $60 per month.
There are no additional costs.
Which other solutions did I evaluate?
From my past experience with Microsoft, I didn't have to evaluate other options.
What other advice do I have?
I would say definitely go with it. I haven't had any issues with it for years, so go with it. SharePoint has always been good. Microsoft has always been great.
I'll rate it a 10 out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros
sharing their opinions.
Updated: April 2025
Product Categories
Enterprise Content Management Web Content Management Corporate Portals (Enterprise Information Portals) Enterprise IntranetPopular Comparisons
OpenText Documentum
OpenText Extended ECM
Atlassian Confluence
IBM FileNet
Adobe Experience Manager
Hyland OnBase
Kiteworks
Alfresco
WordPress
Liferay Digital Experience Platform
OpenText Content Manager
Drupal
Oracle WebCenter
Oracle Content Management
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the best ECM solution for a midsize management consulting firm?
- Compare SharePoint to Jive as an enterprise content management tool.
- SharePoint Online VS. Jive - which is a better collaboration platform?
- How do Sharepoint and Yammer match up to IBM’s connection solution?
- Would Alfresco give an organization more benefits in terms of cost, features & security as compared to Sharepoint?
- SharePoint versus Alfresco?
- SharePoint vs. Autonomy TeamSite: compare and contrast?
- What is on your SharePoint wish list? What about pain points?
- A recent reviewer wrote about Sharepoint that it has "no password management issues as with disparate products." Agree?
- Microsoft SharePoint vs Internal Wiki - Pros and Cons of Either?
You get what you pay for. Sounds like you are using the freemium version of SharePoint. It has limitations as any free product does. Determining what you are licensed to own from SharePoint is a good starting point. Microsoft has many articles comparing features across SharePoint based on licensing.