We have created some applications in SharePoint using Power Apps. We have also done some workflow automation with Power Automate. The solution can be used for document management purposes.
Lead Consultant at a computer software company with 5,001-10,000 employees
Has a valuable search feature
Pros and Cons
- "The search feature is valuable."
- "The limitations and boundaries must be extended."
What is our primary use case?
What is most valuable?
The search feature is valuable. The solution is useful for document management and collaboration.
What needs improvement?
The limitations and boundaries must be extended. Often, the documents pile up and reach the limit provided, and we need to archive them. It would be good if the capacity were increased.
For how long have I used the solution?
I have been using the solution since 2004.
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What do I think about the stability of the solution?
The tool is very stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable to any extent. We have to pay for it. We have around 20,000 users.
How are customer service and support?
The technical support is good. There are different channels based on the priority. We have a premium subscription, so we get solutions within a day.
How was the initial setup?
The initial setup is easy. We must go through some process if we need to utilize some features. For example, if we want to use co-authoring or set up a workflow on top of the document management system, we should be aware of some technical aspects. We must study and gain some technical knowledge.
SharePoint is a SaaS product. I rate the ease of initial setup a nine out of ten. It is easy to deploy. Sometimes, the deployment is done through the DevOps process via a CI/CD pipeline. Sometimes, it is done manually. It can be deployed within an hour.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive. That's why almost all the companies are using SharePoint. I rate the pricing a ten out of ten. When we buy the license, the person buying must be well-educated on how the pricing model works.
We get some bundles for free. We can get Power Apps, Microsoft Exchange, and E1 and E2 licenses for free. We must know what our organization needs. It will cost us more if we want to increase the space or customize solutions. The standard features are free.
What other advice do I have?
We provide solutions based on SharePoint for our clients. I'm managing a team that provides support. I am using SharePoint Online. Overall, I rate the tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
General Manager at Pon Projects
A simple and flexible product that enables collaboration within the organization
Pros and Cons
- "The product provides flexibility in collaboration."
- "The initial setup process is not intuitive."
What is our primary use case?
SharePoint is a backend for Microsoft Teams. We predominantly use Teams and OneDrive. We use them to manage all our systems integration and documents. We collaborate with documents and design. The product is the central repository for our business. We also use it for document control.
What is most valuable?
The product provides flexibility in collaboration. It is a simple tool. We use it across the board for scheduling and resource management. I use a lot of the add-ons. It is a very valuable product.
What needs improvement?
The solution doesn’t support PDF signatures on Android. My staff has tablets and phones. We couldn’t sign the documents on Android. It was quite problematic.
For how long have I used the solution?
I have been using the solution for five to six years.
What do I think about the stability of the solution?
We haven't had any issues with the tool’s stability.
What do I think about the scalability of the solution?
I never had an issue with the tool’s scalability. I rate the scalability a ten out of ten. We have 120 users.
How was the initial setup?
I have deployed the tool for two businesses. It is not easy to navigate. The initial setup process is not intuitive. Other platforms are intuitive with the setup. Once it's set up, it's good. It is a cloud-based solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Advisor To The Board at Premier DC Veri Merkezi
Easily build intranet sites, is stable, and scalable
Pros and Cons
- "The most valuable feature is the ability to easily build intranet sites for communicating within teams, storing documentation, product information, pricing policies, updates on product infrastructure, and other related news."
- "The initial setup is complex and has room for improvement."
What is our primary use case?
We use SharePoint for intranet purposes.
What is most valuable?
The most valuable feature is the ability to easily build intranet sites for communicating within teams, storing documentation, product information, pricing policies, updates on product infrastructure, and other related news.
What needs improvement?
Perhaps it would be possible to add more design tools to improve the platform. While the current design is good, other similar platforms, such as Wix.com, offer better design tools. Wix.com is a website-building site that specializes in this area. Microsoft could take inspiration from them and incorporate similar tools.
The initial setup is complex and has room for improvement.
The documentation is poor and has room for improvement.
For how long have I used the solution?
I have been using SharePoint for a few years.
What do I think about the stability of the solution?
I give SharePoint's stability an eight out of ten because of the mobile app integration issues.
What do I think about the scalability of the solution?
I give SharePoint's scalability a ten out of ten.
How are customer service and support?
The technical support is inadequate, and this appears to be a common experience shared by many online.
How was the initial setup?
The initial setup process is complicated, and unfortunately, the available documentation and guidance are inadequate. As a result, we have to resort to watching online tutorials, reading forums, and even asking friends for help. The most challenging aspect of the setup is integrating the website with the mobile app.
I give the initial setup a six out of ten.
My team took two weeks to complete the deployment. We began by collecting the necessary documentation to include on the intranet site. Then, we created four design templates for the pages and utilized them to develop product information, pricing policies, news postings, and the most effective communication menu for our team.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
SharePoint is included with our Microsoft license.
Which other solutions did I evaluate?
SharePoint is more complex and less intuitive than Wix.com, making it harder to design and create templates.
What other advice do I have?
I give SharePoint an eight out of ten.
We have 30 technical people that use SharePoint within our organization.
I recommend that prospective users watch the instructional videos before searching extensively, as this will save them time. While the accompanying documentation may be lacking, many helpful videos can be found on YouTube and other platforms. I believe that investing time in these videos will ultimately result in time saved.
We are a company that provides Microsoft cloud services and data sourcing. Our business involves reselling licenses and equipment.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Technical Lead at Infosys
Effective document management, helpful documentation, but interface can improve
Pros and Cons
- "The most valuable features of SharePoint Online are content management, document management, and approval processes. Additionally, there are a number of features that provide integration with multiple Office services and external services."
- "SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve."
What is our primary use case?
I have been using SharePoint 2019 and SharePoint Online.
We use SharePoint Online for document management.
What is most valuable?
The most valuable features of SharePoint Online are content management, document management, and approval processes. Additionally, there are a number of features that provide integration with multiple Office services and external services.
What needs improvement?
SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve.
In the next release of the solution, they need to fix the user interface. It is not user-friendly for a generic user. It should be easier because in some of the applications it's quite easy to assign the permission, you only need to use the right click of the mouse and select the permission that we need to assign. However, in SharePoint, it's a bit complex.
For how long have I used the solution?
I have been using SharePoint Online for approximately six years.
What do I think about the stability of the solution?
SharePoint Online is stable. We are using the out-of-box options only, and it has been stable.
What do I think about the scalability of the solution?
The scalability of SharePoint Online is good.
How are customer service and support?
We have opened Microsoft support tickets. The learning materials are good for all the solutions from Microsoft, they have multiple videos and documentation available.
How was the initial setup?
The initial setup of SharePoint Online was straightforward.
For a general user, the documentation could improve. The assigning of unique permissions can be difficult for a beginner.
What about the implementation team?
We have joint support for the applications and the SharePoint Online version, Microsoft is managing everything from the cloud and we are supporting it at the application level. There are not many resources that are required for their support and maintenance.
What's my experience with pricing, setup cost, and licensing?
The licensing model for SharePoint Online is based on per user, and it is monthly. The price of the solution overall is good.
There can be additional costs depending on the features that we are going to use. If we are using any third-party integration or third-party connector, then in this scenario we need premium licensing.
What other advice do I have?
My advice is SharePoint Online is good, but Microsoft does not recommend doing a lot of customization management. It is a good document manager, and content management system if they are using the out-of-the-box approach only. The out-of-the-box options are very good, but if we try to customize it a lot, then it's not recommended.
I rate SharePoint Online seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Engineering Manager at 0
Easy to use and enables collaboration, but the UI is not user-friendly
Pros and Cons
- "The solution is easy to use."
- "The navigation is confusing."
What is our primary use case?
I use the solution as a document repository to back up personal data.
What is most valuable?
The solution is easy to use. It worked well for collaboration. People could easily access it. The integration was okay.
What needs improvement?
I am not a big fan of the user interface. The navigation is confusing. The UI should be more user-friendly.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The tool is stable enough. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable. I have never seen anything go down because of the load. I rate the scalability a ten out of ten. I have never seen the product break down. We have 4800 to 5000 users. We use the product regularly.
How was the initial setup?
The setup is straightforward. It is a website. I had a link to it. I did not have to set up anything. It is all in the cloud.
What was our ROI?
The solution enables me to access my documents from anywhere.
What other advice do I have?
I will not discourage people from using the product. Overall, I rate the product a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT proffesional at Ambo university
Used for information sharing and provides good integration capabilities
Pros and Cons
- "The most valuable feature of the solution is file sharing or information sharing."
- "The solution should be made more user-friendly for technical and business people."
What is our primary use case?
We use SharePoint for information sharing.
What is most valuable?
The most valuable feature of the solution is file sharing or information sharing.
What needs improvement?
The solution should be made more user-friendly for technical and business people.
For how long have I used the solution?
I have been using SharePoint for six months.
What do I think about the stability of the solution?
SharePoint is a stable solution.
What do I think about the scalability of the solution?
SharePoint is a scalable solution that supports more than 1,000 users.
How was the initial setup?
The solution’s initial setup is easy.
What other advice do I have?
The solution has good integration capabilities. I would not recommend the solution to other users because it is not easily compatible or operable by everyone. More than 20 engineers and managers are needed for the solution's deployment. SharePoint is a good solution for IT collaboration.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Admin/Consulrant at Switchmoon
Easy to use and can be used for collaboration, storage, and file sharing
Pros and Cons
- "The most valuable feature of SharePoint is its ease of use."
- "When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint."
What is our primary use case?
I use SharePoint for collaboration, storage, file sharing, and content management.
What is most valuable?
The most valuable feature of SharePoint is its ease of use. It's quite easy to navigate through the tool.
The most useful feature of SharePoint is the collaboration part. At any point in time, you know who was working on a document, and you can know which version is actually the latest document in case you want to share it with external parties. If we want to make decisions or talk about information on a document, we know which is the latest and most updated.
What needs improvement?
When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint. This part is quite clunky and could be improved.
For how long have I used the solution?
I have been using SharePoint for five years.
What do I think about the stability of the solution?
I rate the solution an eight out of ten for stability.
What do I think about the scalability of the solution?
Around 50 users are using the solution in our organization.
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
The solution’s technical support is fine.
How would you rate customer service and support?
Positive
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.
What about the implementation team?
The solution's full deployment was done by three people in less than ten days.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is relatively expensive because it's bundled with other products.
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six or seven out of ten.
What other advice do I have?
The solution's integration with Power Automate and many other Microsoft solutions has been very seamless. SharePoint is deployed on the cloud in our organization. The solution requires a bit of maintenance, but it's very minimal. Since most Microsoft solutions are now bundled with AI, the turnaround time for searching and indexing has improved. I would recommend the solution to other users.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at Rigor Systems Limited
A reasonably priced product that provides excellent security features and enables users to have multiple versions of documents
Pros and Cons
- "The security feature is valuable."
- "The product must provide more automation."
What is our primary use case?
It is an eDMS. We use it for electronic document management.
What is most valuable?
The security feature is valuable. We have control over who has access to what and when. We also have the audit trails to review who accessed what at what time. The document versioning is also a valuable feature. We can have multiple versions of the same document. If there is an issue or if there's something that we missed on a document, we can easily roll back to the previous version and get our data the way it was.
What needs improvement?
The product must provide more automation. We must be able to automate tasks instead of doing them manually. The product must enable customization of features. It must allow integration with other systems. Integrating the tool into databases like Oracle or Microsoft SQL and pulling data from SharePoint would be helpful.
For how long have I used the solution?
I have been using the solution for close to five years.
What do I think about the stability of the solution?
I am satisfied with the tool’s stability. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The tool is scalable. I rate the scalability a ten out of ten. We have eight users in our organization.
How was the initial setup?
The initial setup is easy. I rate the ease of setup an eight out of ten. It is a cloud solution. A person with some knowledge about the solution can deploy it in four to five hours. One person can do the deployment.
What's my experience with pricing, setup cost, and licensing?
The product is reasonably priced.
What other advice do I have?
I will recommend the solution to others because of its security features. Security is key for any organization. The tool is very scalable and stable. Overall, I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tax Manager at a financial services firm with 201-500 employees
The solution is used to save client-specific and internal documents, but its scalability could be improved
Pros and Cons
- "SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."
- "SharePoint’s scalability could be improved."
What is our primary use case?
We use SharePoint to save client-specific and internal documents.
What is most valuable?
SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file. The best option on SharePoint is that it can be opened from your desktop. If I map the URL of SharePoint to my desktop, I can see the files on my desktop. That is a fantastic feature I don't see in many other service providers. SharePoint's interface is very good.
What needs improvement?
SharePoint’s scalability could be improved. I don't know how much an organization pays to scale SharePoint, but I have seen quite a few organizations opting out of SharePoint. The reason may be its scalability or because it is less cost-effective.
For how long have I used the solution?
I have been using SharePoint for six to eight years.
What do I think about the stability of the solution?
SharePoint is a stable solution.
What do I think about the scalability of the solution?
My organization is an enterprise business, and half of my organization is using SharePoint.
How was the initial setup?
SharePoint's initial setup is not complex. It's good for any new customer to adapt and understand.
What other advice do I have?
I advise users to think about SharePoint's scalability if they have a huge use case. Otherwise, SharePoint is a good option to save internal and external files.
Overall, I rate SharePoint a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Microsoft Channel Manager at nVisionIT
Integrates well and allows me to track history and go back to a previous version
Pros and Cons
- "I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
- "We do sell Hyland OnBase, which is probably a competitor to SharePoint and does a lot more. In our own organization, we haven't had a need for it, but certainly, for our customers, we are finding that to be a better fit. In terms of the technical reasons for that, I'm not involved much on that side, so I can't give specifics, but there is certainly room for them to improve or add on certain features that clearly are not available in SharePoint, but they are available in Hyland OnBase."
What is our primary use case?
We internally use SharePoint for all of our document management, and we integrate that with D365. We use CRM and SharePoint to manage our sales pipeline and all documentation related to Sales and subsequent projects are stored on SharePoint. We use the Power platform for certain workflows, for example, approvals of Business Proposals.
We have created our own custom modules within D365 for our project billing.
How has it helped my organization?
SharePoint allows us to manage the full lifecycle of documents within our organization.
What is most valuable?
I do like the collaboration around documents. The versioning history has proven useful in some instances as well.
It's also very easy to use. I like the fact that we can integrate with various other applications.
What needs improvement?
For my role, it personally covers all my requirements.
For how long have I used the solution?
I've been using this solution for about twenty years. we have always used the latest version of SharePoint, as well as CRM, which is now D365.
What do I think about the stability of the solution?
I haven't had any issues around that. It's all very stable once it's deployed.
What do I think about the scalability of the solution?
Based on things I've heard, I'd rate it a six out of ten. Just from the feedback I've had from developers working with SharePoint Designer, they do feel that there are some limitations. For SharePoint, most of our clients are medium-sized organizations.
How are customer service and support?
We do most of the support for our clients, but I do know that on very odd occasions, which was a few years ago and doesn't happen as much nowadays because it is more stable, when we have logged support calls with Microsoft, they have always been great. Over the last few years, their support has certainly improved from 14 years ago when support was difficult. I'd rate them a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I wasn't involved in its deployment, but I can think back to projects that we have done with SharePoint with customers. Obviously, the project itself will be dependent on how many customizations they need, but they are generally not very long projects. We have had some that are done in two to three weeks including customization and deploying everything. It isn't a difficult deployment process from my experience.
What other advice do I have?
It's a good buy for small to medium businesses that are looking for a basic document management solution. If you have a Microsoft environment, you obviously got the benefit of it natively integrating with the whole Office suite. It's quite easy to integrate with other applications as well, but if you're looking for something more scalable and robust, you may want to investigate other products before making that choice.
I'd rate it an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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