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Buthainah Al-Balharith - PeerSpot reviewer
Information Technology Security Engineer at a financial services firm with 51-200 employees
Real User
Jan 16, 2024
Allows users to add and edit data but not to delete anything
Pros and Cons
  • "The initial setup is easy."
  • "One issue is that when users mistakenly hide files or set permissions incorrectly, it can lead to files becoming inaccessible, requiring intervention from Microsoft support to resolve."

What is our primary use case?

We use the product for creating department-specific sites within our organization. Each department has its dedicated site, named accordingly, with a designated owner responsible for managing the specific department's site.

What is most valuable?

SharePoint's most valuable feature is the permission. It allows users to add and edit the data but can't delete anything. Some users prefer deleting the files when they leave an organization. Here, the product helps us save the data.

What needs improvement?

There are challenges related to permissions and file visibility within SharePoint, particularly when less experienced users are managing sites. One issue is that when users mistakenly hide files or set permissions incorrectly, it can lead to files becoming inaccessible, requiring intervention from Microsoft support to resolve. It takes a long time, sometimes around two months, to resolve the query. Instead, they could provide enough background information on how to use the product for beginners to improve this area.

For how long have I used the solution?

We have been using SharePoint for two to three years. It is 100% a cloud service.

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What do I think about the stability of the solution?

Compared to OneDrive, SharePoint has been a more stable product. Many times, the systems crash due to accidental sign-ups. Managing these crashes involved unlinking the files, sometimes causing them to be associated with personal accounts instead of the organization's email, leading to numerous challenges.

What do I think about the scalability of the solution?

We have 100 SharePoint users in our organization. We encountered challenges with the default storage limitations, which initially provided one terabyte. However, we have found a solution by learning how to extract additional storage, expanding it up to five terabytes for certain customers. This enhancement is facilitated through an add-on extra storage feature, allowing users to surpass the initial limitations and manage storage more effectively. Users must understand that each line typically grants ten gigabytes, and when deleted, this allocated storage decreases. Adding extra storage ensures scalability and enables users to accommodate increased data requirements efficiently.

How are customer service and support?

The technical support team takes a long time to reply. However, I don't have any problem with it, as I can understand the complexities of the work.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. You can download it on the desktop by clicking the synchronization command and ensuring appropriate licensing.

What was our ROI?

SharePoint generates a return on investment in streamlining control across various departments. From HR to design to IT policies, it allows the creation of dedicated sites for policies, incident reports, and general announcements. This centralized platform facilitates easy sharing and access, ensuring that every new employee receives access to essential files.

What's my experience with pricing, setup cost, and licensing?

The platform has medium pricing.

Which other solutions did I evaluate?

SharePoint is much easier to use than OneDrive. We encountered challenges with OneDrive due to permissions and accidental sign-ins, leading to crashes. It connects through email, preventing such issues.

What other advice do I have?

I advise others to learn about the product through simple videos on Microsoft's website. They might take two months to discover the files if they are accidentally hidden. Thus, it is crucial to access these resources before creating sites as they help in understanding the three types of sites available within SharePoint: communication, team, and hub.

I recommend SharePoint to others and rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1527261 - PeerSpot reviewer
Lead Consultant at a computer software company with 5,001-10,000 employees
MSP
Jan 10, 2024
Has a valuable search feature
Pros and Cons
  • "The search feature is valuable."
  • "The limitations and boundaries must be extended."

What is our primary use case?

We have created some applications in SharePoint using Power Apps. We have also done some workflow automation with Power Automate. The solution can be used for document management purposes.

What is most valuable?

The search feature is valuable. The solution is useful for document management and collaboration.

What needs improvement?

The limitations and boundaries must be extended. Often, the documents pile up and reach the limit provided, and we need to archive them. It would be good if the capacity were increased.

For how long have I used the solution?

I have been using the solution since 2004.

What do I think about the stability of the solution?

The tool is very stable. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The tool is scalable to any extent. We have to pay for it. We have around 20,000 users.

How are customer service and support?

The technical support is good. There are different channels based on the priority. We have a premium subscription, so we get solutions within a day.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. We must go through some process if we need to utilize some features. For example, if we want to use co-authoring or set up a workflow on top of the document management system, we should be aware of some technical aspects. We must study and gain some technical knowledge.

SharePoint is a SaaS product. I rate the ease of initial setup a nine out of ten. It is easy to deploy. Sometimes, the deployment is done through the DevOps process via a CI/CD pipeline. Sometimes, it is done manually. It can be deployed within an hour.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive. That's why almost all the companies are using SharePoint. I rate the pricing a ten out of ten. When we buy the license, the person buying must be well-educated on how the pricing model works.

We get some bundles for free. We can get Power Apps, Microsoft Exchange, and E1 and E2 licenses for free. We must know what our organization needs. It will cost us more if we want to increase the space or customize solutions. The standard features are free.

What other advice do I have?

We provide solutions based on SharePoint for our clients. I'm managing a team that provides support. I am using SharePoint Online. Overall, I rate the tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
SharePoint
January 2026
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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Sadi Abalı - PeerSpot reviewer
Advisor To The Board at a printing company with 51-200 employees
Real User
Apr 20, 2023
Easily build intranet sites, is stable, and scalable
Pros and Cons
  • "The most valuable feature is the ability to easily build intranet sites for communicating within teams, storing documentation, product information, pricing policies, updates on product infrastructure, and other related news."
  • "The initial setup is complex and has room for improvement."

What is our primary use case?

We use SharePoint for intranet purposes.

What is most valuable?

The most valuable feature is the ability to easily build intranet sites for communicating within teams, storing documentation, product information, pricing policies, updates on product infrastructure, and other related news.

What needs improvement?

Perhaps it would be possible to add more design tools to improve the platform. While the current design is good, other similar platforms, such as Wix.com, offer better design tools. Wix.com is a website-building site that specializes in this area. Microsoft could take inspiration from them and incorporate similar tools.

The initial setup is complex and has room for improvement.

The documentation is poor and has room for improvement.

For how long have I used the solution?

I have been using SharePoint for a few years.

What do I think about the stability of the solution?

I give SharePoint's stability an eight out of ten because of the mobile app integration issues.

What do I think about the scalability of the solution?

I give SharePoint's scalability a ten out of ten.

How are customer service and support?

The technical support is inadequate, and this appears to be a common experience shared by many online.

How was the initial setup?

The initial setup process is complicated, and unfortunately, the available documentation and guidance are inadequate. As a result, we have to resort to watching online tutorials, reading forums, and even asking friends for help. The most challenging aspect of the setup is integrating the website with the mobile app.

I give the initial setup a six out of ten.

My team took two weeks to complete the deployment. We began by collecting the necessary documentation to include on the intranet site. Then, we created four design templates for the pages and utilized them to develop product information, pricing policies, news postings, and the most effective communication menu for our team.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

SharePoint is included with our Microsoft license.

Which other solutions did I evaluate?

SharePoint is more complex and less intuitive than Wix.com, making it harder to design and create templates.

What other advice do I have?

I give SharePoint an eight out of ten.

We have 30 technical people that use SharePoint within our organization.

I recommend that prospective users watch the instructional videos before searching extensively, as this will save them time. While the accompanying documentation may be lacking, many helpful videos can be found on YouTube and other platforms. I believe that investing time in these videos will ultimately result in time saved.

We are a company that provides Microsoft cloud services and data sourcing. Our business involves reselling licenses and equipment.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Engineering Manager
Real User
Top 5
May 29, 2024
Easy to use and enables collaboration, but the UI is not user-friendly
Pros and Cons
  • "The solution is easy to use."
  • "The navigation is confusing."

What is our primary use case?

I use the solution as a document repository to back up personal data.

What is most valuable?

The solution is easy to use. It worked well for collaboration. People could easily access it. The integration was okay.

What needs improvement?

I am not a big fan of the user interface. The navigation is confusing. The UI should be more user-friendly.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The tool is stable enough. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The tool is scalable. I have never seen anything go down because of the load. I rate the scalability a ten out of ten. I have never seen the product break down. We have 4800 to 5000 users. We use the product regularly.

How was the initial setup?

The setup is straightforward. It is a website. I had a link to it. I did not have to set up anything. It is all in the cloud.

What was our ROI?

The solution enables me to access my documents from anywhere.

What other advice do I have?

I will not discourage people from using the product. Overall, I rate the product a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT proffesional at a non-tech company with 10,001+ employees
Real User
Top 5
May 26, 2024
Used for information sharing and provides good integration capabilities
Pros and Cons
  • "The most valuable feature of the solution is file sharing or information sharing."
  • "The solution should be made more user-friendly for technical and business people."

What is our primary use case?

We use SharePoint for information sharing.

What is most valuable?

The most valuable feature of the solution is file sharing or information sharing.

What needs improvement?

The solution should be made more user-friendly for technical and business people.

For how long have I used the solution?

I have been using SharePoint for six months.

What do I think about the stability of the solution?

SharePoint is a stable solution.

What do I think about the scalability of the solution?

SharePoint is a scalable solution that supports more than 1,000 users.

How was the initial setup?

The solution’s initial setup is easy.

What other advice do I have?

The solution has good integration capabilities. I would not recommend the solution to other users because it is not easily compatible or operable by everyone. More than 20 engineers and managers are needed for the solution's deployment. SharePoint is a good solution for IT collaboration.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Olatunji Osinaike - PeerSpot reviewer
IT Admin/Consulrant at a tech services company with 11-50 employees
Real User
Top 10
May 22, 2024
Easy to use and can be used for collaboration, storage, and file sharing
Pros and Cons
  • "The most valuable feature of SharePoint is its ease of use."
  • "When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint."

What is our primary use case?

I use SharePoint for collaboration, storage, file sharing, and content management.

What is most valuable?

The most valuable feature of SharePoint is its ease of use. It's quite easy to navigate through the tool.

The most useful feature of SharePoint is the collaboration part. At any point in time, you know who was working on a document, and you can know which version is actually the latest document in case you want to share it with external parties. If we want to make decisions or talk about information on a document, we know which is the latest and most updated.

What needs improvement?

When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint. This part is quite clunky and could be improved.

For how long have I used the solution?

I have been using SharePoint for five years.

What do I think about the stability of the solution?

I rate the solution an eight out of ten for stability.

What do I think about the scalability of the solution?

Around 50 users are using the solution in our organization.

I rate the solution’s scalability a seven out of ten.

How are customer service and support?

The solution’s technical support is fine.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

What about the implementation team?

The solution's full deployment was done by three people in less than ten days.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is relatively expensive because it's bundled with other products.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six or seven out of ten.

What other advice do I have?

The solution's integration with Power Automate and many other Microsoft solutions has been very seamless. SharePoint is deployed on the cloud in our organization. The solution requires a bit of maintenance, but it's very minimal. Since most Microsoft solutions are now bundled with AI, the turnaround time for searching and indexing has improved. I would recommend the solution to other users.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Quintin Jamieson - PeerSpot reviewer
General Manager at a comms service provider with 11-50 employees
Real User
Jan 16, 2024
A simple and flexible product that enables collaboration within the organization
Pros and Cons
  • "The product provides flexibility in collaboration."
  • "The initial setup process is not intuitive."

What is our primary use case?

SharePoint is a backend for Microsoft Teams. We predominantly use Teams and OneDrive. We use them to manage all our systems integration and documents. We collaborate with documents and design. The product is the central repository for our business. We also use it for document control.

What is most valuable?

The product provides flexibility in collaboration. It is a simple tool. We use it across the board for scheduling and resource management. I use a lot of the add-ons. It is a very valuable product.

What needs improvement?

The solution doesn’t support PDF signatures on Android. My staff has tablets and phones. We couldn’t sign the documents on Android. It was quite problematic.

For how long have I used the solution?

I have been using the solution for five to six years.

What do I think about the stability of the solution?

We haven't had any issues with the tool’s stability.

What do I think about the scalability of the solution?

I never had an issue with the tool’s scalability. I rate the scalability a ten out of ten. We have 120 users.

How was the initial setup?

I have deployed the tool for two businesses. It is not easy to navigate. The initial setup process is not intuitive. Other platforms are intuitive with the setup. Once it's set up, it's good. It is a cloud-based solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NagendraVuppala - PeerSpot reviewer
Tax Manager at a tech services company with 501-1,000 employees
Real User
Jul 18, 2023
The solution is used to save client-specific and internal documents, but its scalability could be improved
Pros and Cons
  • "SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."
  • "SharePoint’s scalability could be improved."

What is our primary use case?

We use SharePoint to save client-specific and internal documents.

What is most valuable?

SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file. The best option on SharePoint is that it can be opened from your desktop. If I map the URL of SharePoint to my desktop, I can see the files on my desktop. That is a fantastic feature I don't see in many other service providers. SharePoint's interface is very good.

What needs improvement?

SharePoint’s scalability could be improved. I don't know how much an organization pays to scale SharePoint, but I have seen quite a few organizations opting out of SharePoint. The reason may be its scalability or because it is less cost-effective.

For how long have I used the solution?

I have been using SharePoint for six to eight years.

What do I think about the stability of the solution?

SharePoint is a stable solution.

What do I think about the scalability of the solution?

My organization is an enterprise business, and half of my organization is using SharePoint.

How was the initial setup?

SharePoint's initial setup is not complex. It's good for any new customer to adapt and understand.

What other advice do I have?

I advise users to think about SharePoint's scalability if they have a huge use case. Otherwise, SharePoint is a good option to save internal and external files.

Overall, I rate SharePoint a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.