We use this solution for supporting software development programs and projects.
Works at Command Results, LLC.
Supports us in software development projects and integrates well with Microsoft Project
Pros and Cons
- "This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information."
- "This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information."
- "This solution would benefit from the implementation of enhanced online forms and template development capabilities."
- "This solution would benefit from the implementation of enhanced online forms and template development capabilities."
What is our primary use case?
How has it helped my organization?
This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information.
What is most valuable?
The most valuable feature of this solution is the integration with MS Project.
What needs improvement?
This solution would benefit from the implementation of enhanced online forms and template development capabilities.
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April 2026
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For how long have I used the solution?
We have been using this solution for fifteen years, off and on.
What do I think about the stability of the solution?
Again, no problems on our applications.
What do I think about the scalability of the solution?
I have never seen it hit a wall in terms of supporting our programs, and I have been the senior contractor program and project manager overseeing two large Health IT projects, both with more than 100 team members and as many as 11,000 assigned tasks.
How are customer service and support?
he Microsoft reps were always helpful; although they were not always up to speed with the latest offerings and capabilities from Microsoft. Persistence pays off thought. I usually eventually got the answers to my questions.
Which solution did I use previously and why did I switch?
NO, client requires use of SharePoint for content management on IT programs and projects.
How was the initial setup?
It seemed easy enough. The one issue I had was setting up a project portal where we wanted to implement a number of SDLC Templates via SharePoint. This was a couple of years ago, but the integration of a legacy Microsoft forms product was not very clean or adequate. It looks like the previous tool has been replaced with Microsoft Forms. I haven't had a chance to use this product yet.
What about the implementation team?
In house.
What was our ROI?
Confidential
What's my experience with pricing, setup cost, and licensing?
I don't have experience in that area.
Which other solutions did I evaluate?
No, client requires use of SharePoint for content management on IT programs and projects.
What other advice do I have?
No
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at Alopex ONE UG
Good for optimizing business processes in organizations of any size
Pros and Cons
- "For any organization with more than one person in it, if they are trying to organize things to let people in the company know what others are doing, then this solution is good for them."
- "This solution is extremely scalable."
- "I would like a simpler, more cost-effective solution for connecting data sources with workflows and BI tools, or data mining tools."
- "While this workflow operating system is better than others on the market, it is uncomfortable and expensive to really implement what you need."
What is our primary use case?
I have been consulting with this solution, combined with SQL server, since 2005. The majority of my consulting at that time changed from Active Directory and C++ to SQL Server and SharePoint.
What is most valuable?
This solution is a workflow operating system with many metadata services. Information is taken and automatically triggers actions. The specific action is based on the information itself, which is used to calculate a complex answer that results in the action.
What needs improvement?
I would like a simpler, more cost-effective solution for connecting data sources with workflows and BI tools, or data mining tools. There are different tools for data mining and for data evaluation, but you have to be a skilled programmer to tie them together. There is no simple and low-cost method to do this, provided that development time is a cost factor.
There are some automatic solutions for this task, such as Team Foundation Server, which is built on SharePoint. These tools can learn specific errors that are being made, using data mining techniques, and they are able to target these errors for correction. Having this capability built in, and customizable for the customer would be of great interest.
I would like to see support for Visual Studio to connect to SharePoint and have a wizard to connect data processes to iHubs, like an analysis server or data mining model, to an output, and to have a smart way of creating workflows. Microsoft will tell you that they already have that for SharePoint online, it's called "Flow", but it is not customer compatible.
For how long have I used the solution?
Since 2003.
What do I think about the stability of the solution?
It is stable after the hotfixes, or service pack has been applied. This has been the case for each release since 2003. If you take the release directly to the customer then it is almost always a big mess for them during implementation.
What do I think about the scalability of the solution?
This solution is extremely scalable. It is a highly performance-optimized web service that you just have to install correctly and then add the machine to the farm with the proper permissions. That is one of the biggest strengths of SharePoint.
How are customer service and technical support?
Technical support is extremely well developed with Microsoft. It's just that you have to pay for it, so it is not for someone without Software Assurance.
How was the initial setup?
The setup of this solution is complex. There are SharePoint deployment architecture scenarios, and sometimes the C-level deciders underestimate the complexity of it. You have to know SharePoint very well.
What's my experience with pricing, setup cost, and licensing?
For this type of solution, it is not wise to buy it without Software Assurance. It depends on the customer, but most are using an agreement that covers four to ten free incidents per year. You really need that, and it's well-invested money.
Which other solutions did I evaluate?
When comparing this solution to other workflow operating systems like Oracle or BP Logix, I give this solution a ten out of ten.
What other advice do I have?
My advice for anyone implementing this solution is to first try everything that you want to do in a virtual environment, with people who know how SharePoint is programmed. You need to understand the psychology of business users because most of them omit essential steps when they are creating the business process model. They are used to doing things in their head, but the machine is not aware of everything that they know so some steps are missed.
Ideally, you want to buy a bunch of post-it notes and test your processes manually, by playing with different scenarios. You have to tune the business processes. I have seen projects fail because the debug phase of the business process design was not thorough.
This solution is useful for optimizing usual business processes, like writing an invoice. For any organization with more than one person in it, if they are trying to organize things to let people in the company know what others are doing, then this solution is good for them.
While this workflow operating system is better than others on the market, it is uncomfortable and expensive to really implement what you need.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
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April 2026
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Director at a consultancy with 51-200 employees
Underpins solution which streamlines project workflow; the workflow intelligence could be improved
Pros and Cons
- "The workflow feature is valuable because it enables us to cascade responsibilities."
- "The workflow feature is valuable because it enables us to cascade responsibilities, cyclically keeps tabs on work and to what extent it has progressed, and shows where it is stuck, which is really very helpful."
- "Workflow is something that can become more intelligent."
- "Workflow is something that can become more intelligent."
What is our primary use case?
We have a customized solution called TeamCenter. The technology behind it is SharePoint.
The use case is to distribute project mandates among team members, track and collaborate on the work that has been done. It creates the work breakdown, and assigns tasks, manages the workflow accordingly. We are able to check what is being done, who is been handling it, and where the workflow is at right now. It eases control, messaging, and provides a common view where we are at.
How has it helped my organization?
Now that this system has been put in place, we have email integration and a lot of work which we were doing manually is now done by Teamcentral, thanks to SharePoint, thanks to Microsoft.
What is most valuable?
The workflow feature is valuable because it enables us to cascade responsibilities. It cyclically keeps tabs on work and to what extent it has progressed, where it is stuck. That feature is really very helpful.
What needs improvement?
There is always room for improvement. Workflow is something that can become more intelligent. I can't say to what extent intelligence can added, but I think there is always a scope for making it more intelligent.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It's going to last until Microsoft revokes the license on which it is built.
What do I think about the scalability of the solution?
Since scale is not challenging me right now, I haven't really paid attention to its scalability. We have 12 users on it. Their roles are primarily deployment, resource management, and fulfilling the technical mandates people are working on.
Which solution did I use previously and why did I switch?
We did not have a previous solution, other than mail-messaging and Excel.
How was the initial setup?
The initial setup was straightforward for sure. I didn't see any complexity in it. The implementation took about three-and-a-half months.
What about the implementation team?
We used a consultant. He was technical enough to use the plug-ins and integrators that were required. He was a specialist.
What's my experience with pricing, setup cost, and licensing?
The pricing works for us.
What other advice do I have?
Workflow is helpful in the allocation of tasks in any close-knit teams, teams which are not sized beyond 20 to 25 at the most. If the workflow can be made more intelligent, adding value to the information rather than just pinging and cascading and shooting of alerts, that can really help with value-add and to save time.
There was one techy who designed and implemented this. Currently he continues looking at what is required, but in terms of continued support I don't have any staff on it. When any fixes are required, he handles them remotely. We don't have anyone on staff to manage it.
We expect the scale to go up and more business to pour in so we expect the number of users is going to increase. We would definitely be looking at a little more intelligent implementation of workflows so that we've got better control and better delegation of mandates.
I would rate it at seven out of ten. It works for me. I haven't seen anything parallel.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Ictnet Limited
Sharing and workflow are beneficial features, but special implementation and development should be easy
Pros and Cons
- "Yes, especially reducing the print paper and having a very quick response, and reducing the time between department and people."
- "Special implementation and development should be easy."
What is our primary use case?
For intranet and file sharing and internal communications.
How has it helped my organization?
Yes, especially reducing the print paper and having a very quick response, and reducing the time between department and people.
What is most valuable?
Sharing and workflow.
What needs improvement?
Special implementation and development should be easy.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
Stability is OK.
What do I think about the scalability of the solution?
Scalability is OK.
How are customer service and technical support?
Partner was not good. They did not have so much experience.
Which solution did I use previously and why did I switch?
FileNet and Documentum.
How was the initial setup?
Very hard.
What about the implementation team?
Vendor and partner.
What was our ROI?
I did not measure, but it is useful.
What's my experience with pricing, setup cost, and licensing?
Pricing is very high.
Which other solutions did I evaluate?
No.
What other advice do I have?
No.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CIO at GDELS
Creation of communities is very straightforward, but the user experience is very poor
Pros and Cons
- "The lists handling is perfect, and any kind of content linked to them is very easy to publish."
- "The user experience is very poor."
What is our primary use case?
It is used to support Intranet. It has good content handling and MS Office integration, but poor user experience.
How has it helped my organization?
It has allowed documentation control and distribution through the organization, managed easily from the AD.
What is most valuable?
- The lists handling is perfect, and any kind of content linked to them very easy to publish.
- Creation of communities is very straightforward.
What needs improvement?
The user experience is very poor. Configuration for new aspect means usually buying add-ons or a very high level of customization.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
HRIS Consultant at Express Scripts Holding
It is easy to administer as a business user
Pros and Cons
- "It is a good tool that makes managing projects and teams much easier, with all documents and calendars in one central location."
- "The UI could be more flexible out of the box."
What is our primary use case?
- Shared document repository and communication tool for projects and teams
- I love SharePoint lists; they are pretty flexible and easy to create and export data from.
- You can also restrict the view to customize to specific audiences.
- It is also easy to create subsites, and security can be applied to individual pages.
How has it helped my organization?
It is a good tool that makes managing projects and teams much easier. All documents and calendars are in one central location.
What is most valuable?
- SharePoint lists
- Calendar
- Subsites
- Security
- Survey
- It is easy to administer as a business user.
What needs improvement?
The UI could be more flexible out of the box. With coding, you can customize the look and feel to your heart's content, but configuration without coding is limited.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Delivery Director at Ciber, Inc
A central repository for artifacts
Pros and Cons
- "A central repository for artifacts, and planning for corporate projects."
- "Better wiki offerings."
What is our primary use case?
Project management activities.
How has it helped my organization?
A central repository for artifacts, and planning for corporate projects.
What is most valuable?
Libraries, lists, and reporting.
What needs improvement?
Better wiki offerings.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Manager at a transportation company with 501-1,000 employees
Plenty of out-of-the-box solutions for record management projects but they should make changes more infrequently
Pros and Cons
- "Ease of implementation, certainly IT needs to give appropriate access to a sandbox, but learning is easy and quick."
- "Microsoft seems to always be making changes."
What is our primary use case?
To initially set up as part of a records management initiative. The company I was working for needed to better track and support how and where documents are located.
How has it helped my organization?
While there were plenty of out-of-the-box solutions for records management projects, this probably under-utilized aspect of SharePoint can help better track documents and retention.
What is most valuable?
Ease of implementation. Certainly, IT needs to give appropriate access to a sandbox, but learning is easy and quick.
What needs improvement?
Microsoft seems to always be making changes. Sometimes you will get a message saying some aspect of what they deliver is being discontinued and often you simply never had time to explore what it had to offer in the first place.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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