My primary use case is largely content management. The product is good.
Vice President & Head Technology Transition at a tech services company with 10,001+ employees
While the tool has more functionality available, it should have more user-friendly customization
Pros and Cons
- "It allows for simultaneous users to be on it."
- "Information is much more readily available."
- "SharePoint has made things easier with the increased functionality for building the portals, microsites, and total integration with Microsoft categories."
- "It should have more user-friendly customization, as it still requires developers to get engaged and build sites."
- "I would like it to be more compliant with global regulations. There are certain features which could be included that currently are not there, such as compliance and record management capabilities."
What is our primary use case?
How has it helped my organization?
- Information is much more readily available.
- There is more functionality available.
- It allows for simultaneous users to be on it.
What is most valuable?
A combination of:
- Auditing
- Logging
- Collaboration.
It has been very useful and easy to use.
What needs improvement?
It should have more user-friendly customization, as it still requires developers to get engaged and build sites.
I would like it to be more compliant with global regulations. There are certain features which could be included that currently are not there, such as compliance and record management capabilities.
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January 2026
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For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is very stability. I don't foresee any issues.
What do I think about the scalability of the solution?
I have not faced scalability issues.
How are customer service and support?
I would rate Microsoft technical support as a six out of 10. They are just okay.
Which solution did I use previously and why did I switch?
Previously, we were using file share. We switched because SharePoint made things easier with the increased functionality for building the portals, microsites, and total integration with Microsoft categories.
How was the initial setup?
The initial setup was fairly complex, but that may just be our environment. A fair amount of design and consolidation needed to go into it.
What other advice do I have?
With this product, have a decent skill set in-house.
Most important criteria when selecting a vendor: support.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Solution Architect at a tech services company with 1-10 employees
Its cloud-based technology is more accessible, but we would like to see more security features
Pros and Cons
- "SharePoint is already moving to cloud, if you are using SharePoint online, which is cloud-based technology, it is more accessible."
- "We would like more security features, like automating."
- "There are some limitations on storage."
What is our primary use case?
Compared to other products, SharePoint is not only a content manager, but a wider product, like enterprise content management. You can use multiple components in SharePoint. Moreover, SharePoint is already moving to cloud, if you are using SharePoint online, which is cloud-based technology, it is more accessible.
What is most valuable?
- Data classification
- Search
These two elements are cheap.
What needs improvement?
We would like more security features, like automating.
For how long have I used the solution?
More than five years.
What do I think about the scalability of the solution?
There are some limitations on storage.
How is customer service and technical support?
The product and technical support teams are really good.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The replacement costs for it are cheaper if you use only SharePoint.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SharePoint
January 2026
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
System Manager at a financial services firm with 11-50 employees
Widely used and well known, there are always solutions for any problems we encounter
Pros and Cons
- "It's stable. It's very widely used by companies. Also, the knowledge of the product has improved over the years, and by other companies that support it or are Microsoft SharePoint partners. So if there are problems, there's always a user or company that knows the information or can help you; even with very uncommon problems."
- "The integration with Outlook could be improved."
What is our primary use case?
The use case is based on internal processes. We want a central place for storing data, documents, and user processes, to automate processes.
In this case, it's a financial program. All customers starting our financial program are automatically created on SharePoint. From there, all the documents that are related to each customer will be stored on SharePoint, and we then use it as a kind of a black box. You put everything in, you do not know where it is. Then we have other applications around it that give you information that you need. Or you can save it and, based on customer information or the kind of document, it knows where to store it on SharePoint.
How has it helped my organization?
It manages processes. I personally think a very strong point is that we use it in combination with OneDrive. Now that we have been handed the GDPR law enforcement, in combination with OneDrive, we can synchronize documents or part of a customer's information to a laptop. If they make changes it will automatically be synchronized back. In the case of a lost or defective device, you always have the information. I think this is a very strong point.
What is most valuable?
It's stable. It's very widely used by companies. Also, the knowledge of the product has improved over the years, and by other companies that support it or are Microsoft SharePoint partners. So if there are problems, there's always a user or company that knows the information or can help you; even with very uncommon problems.
Another strong feature is the search engine. It can search all documents. It can find everything.
We also have our own developers. What we want with SharePoint, we can program it and create many reports, every kind of information needed. Developers can easily create an application for it and display this information.
What needs improvement?
We are mainly using third-party tools for it, at the moment, for automating processes. In the new version, for 2019, I know that some of the processes are finally in SharePoint. They are a now using third-party tools for it.
Also, the integration with Outlook could be improved.
For how long have I used the solution?
More than five years.
What do I think about the scalability of the solution?
It's fairly easy to scale. You can just add front-ends to it. Just a little installation and it's done. It's very easy to expand.
How are customer service and technical support?
Technical support is very good.
Which solution did I use previously and why did I switch?
The switch was handed to our default supplier of software, in this case, Microsoft. The whole platform we used was based on Microsoft.
It's not a vendor we select, we select a product. After that, we look at the vendor. If the product looks good, promising, and it looks stable - and of course we test it before we go any further with it - then we look at the vendor, especially the support. Then we find other cases, where they have implemented a similar product or feature and ask for their feedback.
How was the initial setup?
A partner initially installed it. That was the start of our use of SharePoint. I believe there was a lack of information or a lack of knowledge on the part of the external party that initiated this project. As our internal IT department has improved, the setup of SharePoint - we migrated to a new version - has improved.
What other advice do I have?
My advice would depend on the use case. SharePoint, for us, is the most suitable because we use mainly Microsoft products. So for us, it's the way to go because the integration is solid. If colleagues have other products, it depends on what they're asking. Look at the best option. It's not that I'm saying, "You have to use this product because it's the greatest." Consider what you need, what you want.
It's very stable. I don't call it a document management system, I call it a multifunctional document system. You can do a lot of things with it. It's just incredible how much. I really like that we have been able to automate a few steps that people had to do. Also, this process was only possible with SharePoint, because of the integration of other Office products. We're using the basic Microsoft suite and integration was a very big part of it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Manager at a tech services company with 11-50 employees
Needs to be better integrated with all Microsoft solutions
How has it helped my organization?
Everyone knows SharePoint. It is very common.
What is most valuable?
The most valuable facet of SharePoint is the content, the ideas, all the information, all in one content management system. But I don't think we have explored or used 100 percent of the capabilities of SharePoint.
What needs improvement?
They need to integrate all the solutions, for example, Office 365, into SharePoint. The idea is to create a workplace for people in the company. There should be only one place - it could be Skype for Business, OneDrive - for the news, for internal information about the company, or new documents. This is the idea, to create an ecosystem for people in the company.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
Stability is okay. The performance is great.
What do I think about the scalability of the solution?
The scalability is not high. It's medium.
How is customer service and technical support?
We have support with Microsoft, we pay for support for every year. The support is okay.
How was the initial setup?
You need Microsoft or a partner involved for setup.
Which other solutions did I evaluate?
We are looking for increased functionality on SharePoint or to change to something else. We have a CapEx for content management and I'm looking for the best solution for my company.
The most important criterion in selecting a vendor is that the solution gives me value. It should be very easy to integrate with workflow or BPM. I'm looking for a partner and a solution that gives me value.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
OTA Manager, VRA at a government with 10,001+ employees
Its configuration management ability is critical for document-based systems
Pros and Cons
- "Its configuration management ability is critical for document-based systems."
- "It offers ease of use, which is crucial."
- "It should have a Google-caliber search ability and a model-based GUI."
- "During uptime under our network, it is hard to find info when content is hefty."
What is our primary use case?
Most departments use SharePoint for their own organizational homepages and their document repositories
How has it helped my organization?
It is better than static repositories via shared drives, and better than having to use software that is not mainstream (i.e. Microsoft is very mainstream).
What is most valuable?
- Its configuration management ability is critical for document-based systems.
- It offers ease of use, which is crucial.
What needs improvement?
- During uptime under our network, it is hard to find info when content is hefty.
- It should have a Google-caliber search ability and a model-based GUI.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a recruiting/HR firm with 1-10 employees
Enabled staff to share documents and work on a document simultaneously
Pros and Cons
- "SharePoint enabled the staff to share documents and work on a document simultaneously."
- "Our staff found it simpler, as they did not have to work within a classification system."
- "Staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS."
- "It does not integrate despite being part of the Microsoft family."
What is our primary use case?
Used as a site for staff to add records. It is integrated with RecordPoint in the back-end, so the staff did not have to work within an EDRMS.
How has it helped my organization?
SharePoint enabled the staff to share documents and work on a document simultaneously. Our staff found it simpler, as they did not have to work within a classification system (it was all done in the background).
What is most valuable?
Sharing of information is much easier within an organisation and staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS.
What needs improvement?
Integration with Outlook would be a major improvement. Staff also commented that it does not integrate despite being part of the Microsoft family.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Increased employee collaboration across our organization
Pros and Cons
- "The ability to quickly and easily create team sites has been great."
- "It improved transparency around work products."
- "SharePoint designer workflows can be buggy sometimes without any apparent reason."
What is our primary use case?
- Document and data management
- Information sharing across the organization
- Collaboration
- Knowledge management
How has it helped my organization?
- Improved transparency around work products.
- Ease of access to documents.
- Increased employee collaboration across our organization.
What is most valuable?
The ability to easily upload and modify documents has been a huge help. In addition, the ability to quickly and easily create team sites has been great.
What needs improvement?
SharePoint designer workflows can be buggy sometimes without any apparent reason. Also, customization can be somewhat burdensome.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Manager at a logistics company with 5,001-10,000 employees
It speeds up document sharing. Replication needs improvement.
Pros and Cons
- "It has improve our organization by speeding up document sharing."
- "Its most valuable feature is the document library."
- "Replication needs improvement."
What is our primary use case?
Our primary use is document sharing.
How has it helped my organization?
It has improve our organization by speeding up document sharing.
What is most valuable?
Its most valuable feature is the document library.
What needs improvement?
Replication needs improvement.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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