Name: TeamViewer
Brand: TeamViewer
Rating: 4.3 (107 reviews)

Associate Engineer - Network & Security at Connex Information Technologies

Apr 17, 2022

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It's a good solution for remote users

Pros and Cons

"I recommend it as a solution for remote disk users."

"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."

What needs improvement?

I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of TeamViewer

What other advice do I have?

I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1798314

System Engineer at a tech services company with 201-500 employees

Mar 4, 2022

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Overall simple to use, reliable, and fast installation

Pros and Cons

"TeamViewer is a scalable solution."

What is our primary use case?

I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

For how long have I used the solution?

I have been using TeamViewer for a long time.

What do I think about the stability of the solution?

I would recommend the solution to others.

I have found TeamViewer to be stable.

What do I think about the scalability of the solution?

TeamViewer is a scalable solution.

How are customer service and support?

I have never used the support.

How was the initial setup?

The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.

What about the implementation team?

I did the implementation myself.

What's my experience with pricing, setup cost, and licensing?

The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.

We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.