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Associate Engineer - Network & Security at Connex Information Technologies
Real User
Apr 17, 2022
It's a good solution for remote users
Pros and Cons
  • "I recommend it as a solution for remote disk users."
  • "I recommend it as a solution for remote disk users."
  • "I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
  • "I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."

What needs improvement?

I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of TeamViewer

What other advice do I have?

I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1326429 - PeerSpot reviewer
Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees
Real User
Mar 22, 2022
Useful remote access, excellent technical support, and reliable
Pros and Cons
  • "The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
  • "The technical support of TeamViewer is excellent; in case we raise an issue, then support is great."
  • "We have a consultant that helps us do the virtual aspects of TeamViewer."

What is our primary use case?

We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.

What is most valuable?

The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use.

For how long have I used the solution?

I have been using TeamViewer for approximately two years.

What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

We have not had any problems with the scalability of TeamViewer.

We have approximately 100 users using this solution. If more users come then we will give to purchase more licenses.

How are customer service and support?

The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.

How was the initial setup?

The initial setup is straightforward, the process can take approximately 10 minutes. We add users' computers to the contact list and we can take remote control of them to solve issues.

What about the implementation team?

We have a consultant that helps us do the virtual aspects of TeamViewer.

What other advice do I have?

I rate TeamViewer a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TeamViewer
April 2026
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
reviewer1798314 - PeerSpot reviewer
System Engineer at a tech services company with 201-500 employees
Real User
Mar 4, 2022
Overall simple to use, reliable, and fast installation
Pros and Cons
  • "TeamViewer is a scalable solution."
  • "I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection."

    What is our primary use case?

    I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

    For how long have I used the solution?

    I have been using TeamViewer for a long time.

    What do I think about the stability of the solution?

    I would recommend the solution to others.

    I have found TeamViewer to be stable.

    What do I think about the scalability of the solution?

    TeamViewer is a scalable solution.

    How are customer service and support?

    I have never used the support.

    How was the initial setup?

    The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.

    What about the implementation team?

    I did the implementation myself.

    What's my experience with pricing, setup cost, and licensing?

    The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.

    We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.

    What other advice do I have?

    I rate TeamViewer a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Head of Information Security at K2 Baseline Sdn Bhd
    Real User
    Feb 18, 2022
    Beneficial remote system access, straightforward to use, and scalable
    Pros and Cons
    • "The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
    • "If someone is looking for a remote connection and support solution, this is a good choice."
    • "The solution could improve by increasing or removing the time limitation on the use of a session."
    • "The solution could improve by increasing or removing the time limitation on the use of a session."

    What is our primary use case?

    We use TeamViewer for remote technical support.

    What is most valuable?

    The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution.

    What needs improvement?

    The solution could improve by increasing or removing the time limitation on the use of a session.

    For how long have I used the solution?

    I have been using TeamViewer for approximately one year.

    What do I think about the stability of the solution?

    TeamViewer has been stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 10 percent of our workforce using TeamViewer which includes all departments.

    How are customer service and support?

    We have not faced any issue contacting support.

    Which solution did I use previously and why did I switch?

    I have not used other solutions previously.

    How was the initial setup?

    The installation is straightforward, it took less than one minute to do.

    What about the implementation team?

    I did the implementation of the solution. Most users can do it themself.

    What's my experience with pricing, setup cost, and licensing?

    We are not using the solution for commercial use therefore it is free to use.

    What other advice do I have?

    I would recommend this solution to others.

    If someone is looking for a remote connection and support solution, this is a good choice. It's very straightforward to use.

    I rate TeamViewer an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1118802 - PeerSpot reviewer
    Account Manager, Cybersecurity at a tech services company with 11-50 employees
    MSP
    Feb 2, 2022
    Easy to manage, and troubleshoot remotely, simple to install, and offers a free version
    Pros and Cons
    • "I am satisfied with TeamViewer, and its performance."
    • "We use TeamViewer for our help desk to manage and troubleshoot remotely."
    • "I would like to see TeamViewer support multiple platforms."
    • "I would like to see TeamViewer support multiple platforms."

    What is our primary use case?

    We use TeamViewer for our help desk to manage and troubleshoot remotely.

    What is most valuable?

    I am satisfied with TeamViewer, and its performance.

    What needs improvement?

     I would like to see TeamViewer support multiple platforms.

    For how long have I used the solution?

    We have been working with TeamViewer for approximately eight years.

    What do I think about the stability of the solution?

    TeamViewer is a stable solution.

    What do I think about the scalability of the solution?

    I am not familiar with the scalability of TeamViewer.

    We are a small organization, with 20 employees, and we all use this solution.

    We don't have plans to increase our usage, at this time.

    How are customer service and support?

    I have not contacted technical support.

    How was the initial setup?

    The initial setup is straightforward.

    What about the implementation team?

    We completed the installation ourselves.

    What's my experience with pricing, setup cost, and licensing?

    We are using the free version. We do not pay any licensing fees.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I would rate TeamViewer a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1734594 - PeerSpot reviewer
    IT Network Engineer at a maritime company with 201-500 employees
    Real User
    Jan 20, 2022
    Fast and easy to manipulate
    Pros and Cons
    • "TeamViewer is fast and easy to manipulate."
    • "TeamViewer is fast and easy to manipulate."
    • "TeamViewer could be more secure."
    • "TeamViewer could be more secure."

    What is our primary use case?

    TeamViewer is used for remote intervention by IT. We have five engineers that are using the solution.

    What is most valuable?

    TeamViewer is fast and easy to manipulate.

    What needs improvement?

    TeamViewer could be more secure.

    For how long have I used the solution?

    I have been using Remote Access TeamViewer for four years.

    What do I think about the stability of the solution?

    TeamViewer is a stable solution.

    What do I think about the scalability of the solution?

    The solution is scalable.

    Which solution did I use previously and why did I switch?

    We use both TeamViewer and AnyDesk. I prefer TeamViewer because it is fast and easy to manipulate.

    What other advice do I have?

    I would rate this solution a 6 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Network Engineer at Saudi Customs
    Real User
    Jan 12, 2022
    Quick installation, reliable, and free version available
    Pros and Cons
    • "I have been satisfied with TeamViewer overall."
    • "I have been satisfied with TeamViewer overall."
    • "The solution could have better scalability."
    • "The solution could have better scalability."

    What is our primary use case?

    We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

    I use TeamViewer for personal and business use.

    What is most valuable?

    I have been satisfied with TeamViewer overall.

    For how long have I used the solution?

    I have been using TeamViewer for approximately five years.

    What do I think about the stability of the solution?

    TeamViewer is stable.

    What do I think about the scalability of the solution?

    The solution could have better scalability.

    We have six people in my organization that use TeamViewer.

    How are customer service and support?

    I have not contacted technical support.

    How was the initial setup?

    The installation is very easy and it takes a minute.

    What's my experience with pricing, setup cost, and licensing?

    The version of the solution we are using is free.

    What other advice do I have?

    I would recommend this solution to others.

    I rate TeamViewer a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Project Manager at SOLUZIONE SRL
    Real User
    Top 20
    Dec 4, 2021
    Easy to use, scalable, and responsive technical support
    Pros and Cons
    • "The most important feature of TeamViewer is its ease of use."
    • "TeamViewer's price is cheaper than some other similar solutions."
    • "The installation and the update agent could improve."
    • "The installation and the update agent could improve."

    What is our primary use case?

    I mainly use TeamViewer for support.

    How has it helped my organization?

    I can use TeamViewer on my client's systems. I install the TeamViewer on the office system and with this, I can connect with the server and PC client, and I am free to work when I need to on the client's system.

    What is most valuable?

    The most important feature of TeamViewer is its ease of use.

    What needs improvement?

    The installation and the update agent could improve.

    For how long have I used the solution?

    I have been using TeamViewer for approximately five out of ten.

    What do I think about the stability of the solution?

    TeamViewer has been stable in my usage.

    What do I think about the scalability of the solution?

    I have found TeamViewer to be scalable.

    I have approximately three users that use this solution in my organization. We do not have plans to increase usage.

    How are customer service and support?

    When we needed some support, we receive a very quick response.

    Which solution did I use previously and why did I switch?

    We previously used LogMeIn. We switched to TeamViewer because of costs.

    How was the initial setup?

    The installation is fine but with some versions, it can be complex. The whole implementation takes 50 minutes.

    What about the implementation team?

    We have two people that do the support and maintenance of this solution.

    What was our ROI?

    We have evaluated the ROI when we started with this remote assistance solution but I don't have exactly the ROI or value.

    What's my experience with pricing, setup cost, and licensing?

    TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users.

    What other advice do I have?

    I suggest to others that are looking to implement a service is to evaluate exactly how many connections they need that will fit their needs.

    I rate TeamViewer an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2026
    Buyer's Guide
    Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.