TeamViewer Reviews

TeamViewer is very easy to use, and I use it in a professional manner to assist colleagues at the university remotely. It's a good product for helping others, especially with user problems, installation issues, or other tasks.

It's not my primary role, but sometimes, when someone has user issues with their computer, I assist them remotely. Even though I don't work at the service desk, I help with security and other problems using the tool.

I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building.

It saves time because I can guide someone by saying, "Go to the third option in the menu on the right," and then click on it. I can see their screen and guide them through the steps, watching the mouse move and seeing everything that happens on their computer.

We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically. 

I'm curious if TeamViewer can track the time I spend using it. I wonder if it records how long sessions last.

I have been working with the product for seven years. 

I rate the product's stability an eight out of ten. 

The solution is scalable. If someone calls the help desk and has never used TeamViewer, they can receive a link to download it. They can install and start using it to resolve their issues within minutes.  I rate its scalability an eight out of ten. My company has more than 200 users. 

I support others. I haven't felt the need to call support myself.

The tool's deployment is easy. 

The solution lets me help my colleagues easily as if I were sitting in their neighborhood. 

The solution's pricing is reasonable. 

The solution is a good product and makes work easy. I would recommend it to others. I rate the overall solution an eight out of ten. 

I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support.

The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well. One of the other features is the tool's ability to prevent the remote endpoint from being used by the user while I am connected to their machine. There is a feature that basically turns off the endpoint of the end users while TeamViewer is open.

The tool is constantly improving the software, and it does what it needs to in my environment.

The product's expensive nature is an area of concern where improvements are required.

I have been using TeamViewer for seven years. Specifically, I use TeamViewer remote support.

I have never contacted the technical support for the solution.

I have worked with AnyDesk. Compared to TeamViewer, AnyDesk is slower and is not as user-friendly. The file transfer support is not great in AnyDesk. With TeamViewer, you can actually use drag-and-drop features, which are not present in AnyDesk. TeamViewer is more expensive than AnyDesk. AnyDesk is definitely more affordable than TeamViewer.

The product's deployment phase is straightforward. The tool's deployment is one of the easiest. It is basically just a matter of sending a link to a client to download because there are options, and depending on what link you give them, they can either install it or use the portable version. It is very easy to get the tool up and running on the remote machine.

I have definitely seen some time-saving benefits from using the tool. It is so easy to use and very fast, making it my go-to remote application.

For argument's sake, before having TeamViewer, I literally used to spend four days of the week on-site with clients. Now, I only go on-site twice or thrice a month.

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription.

I am not too sure about the security features, but I do know they use an encryption layer. I have never had any security issues with TeamViewer.

The tool's integration is fairly straightforward. Initially, I used to use TeamViewer as a standalone product, but now I use it after integrating with NinjaOne. In terms of the integration, the tool is pretty straightforward and easy.

I have not dealt with AI in the tool.

I recommend the tools to others. I haven't moved from TeamViewer even though it is more expensive than the other products because it is the easiest one to use.

I have tried AnyDesk and some other solutions, but I feel that compared to TeamViewer, they were all slow.

I rate the tool a ten out of ten.

The product allows easy access to any system in case of any issues.

We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows.

The product's stability depends on the network's stability in our environment.

We have 2,000 to 3,000 TeamViewer users in our organization.

The initial setup process is straightforward. It takes a minute to complete.

It is a good product. I recommend TeamViewer to others and rate it a nine out of ten.

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones.

We focused on ensuring seamless connectivity to all devices and operating systems.

At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhancements were required to improve its connectivity to other services and overall functionality.

The solution is for enterprise business.

I have used Vanguard before. Initially, we considered using Microsoft Teams for remote support, but it didn't meet our requirements. So, we opted for TeamViewer three years ago, which also offered a remote support feature. TeamViewer helps us to save money.

We had 50% savings using this solution.

Overall, I rate the solution an eight out of ten.

Screen sharing and taking control of the remote computer environment to fix things were the basic use cases.

At the time when I used TeamViewer, it was considered a reference. It was a freemium version. So, getting started with it was easy, with a very straightforward usage, in my opinion. I also felt that the product had good security features, giving me a sense of security.

There are indeed more modern and user-friendly UI designs available in the market, which may overshadow TeamViewer's UI. This could be attributed to the fact that TeamViewer has been around for a while and sticking to its legacy interface. When you're a well-established product, it becomes more challenging to adopt new UI trends and make significant changes.

It's already been ten years of using TeamViewer intermittently.

There were not any bugs or issues. So, I would rate the stability an eight out of ten. 

It is a scalable solution. It is a solution for enterprise businesses where scalability is key for enterprises. 

The tech support was very straightforward, providing real-time chats or assistance.

Positive

I used the free version of TeamViewer. 

I would recommend you try TeamViewer; it is one of the leading solutions in this space. Overall, I would rate the solution a seven out of ten, maybe because it's not a new player in the field, in terms of usability or user interface, there are more modern and user-friendly options available in the market. TeamViewer has a legacy and may not be using the latest UI trends. 

My company uses TeamViewer Tensor to provide services to our customers, like remote sharing or taking remote control of customers' software.

Single Sign-On, also known as SSO, is one of the benefits we have noticed using the solution in our company. Apart from SSO, there are not many benefits.

Remote desktop sharing is one valuable feature of the solution. Whenever we need to connect with a customer, the process is very simple. They can go to the TeamViewer portal and download it, or we can share a link for them to download AnyShare. Once downloaded, we can connect using the ID and password provided, making it very user-friendly.

TeamViewer Tensor provides user-based licensing now. Earlier, it was concurrent-based licensing.

Pricing might be improved for TeamViewer Tensor. It is more costly than some of the corporate licenses other products offer. So, we can get the other alternate products at a lower cost than TeamViewer Tensor.

The SSO feature of the solution may sometimes not function perfectly, as it is integrated with the domain. Enabling SSO means it is enabled for the entire organization's domain, which can cause login issues for other users, particularly if they have renewed their licenses and cannot log in with their credentials. Therefore, it would be better to provide users with a TeamViewer ID and password without disrupting others and the overall business. In summary, the SSO feature needs improvement.

I have been using TeamViewer Tensor for a year. My company is a customer of the solution. Also, there is no version of the solution in particular. I think it is up-to-date.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten. Their other products have other features, but they do not include them all in a single product. There are many add-on licenses apart from Tensor's licenses. Many add-on features in TeamViewer need to be included in Tensor's licensing.

Increasing the usage of the solution is a business decision.

I rate the technical support a seven out of ten since whenever I had an issue with SSO, there was no access to any expertise from TeamViewer to resolve my issue.

Neutral

On a scale from one to ten, where one is difficult, and ten is easy, I rate the initial setup a seven out of ten.

There is no deployment required for the solution. So its users can download the solution themselves.

Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards Tensor's licenses, which are not useful for us. The corporate license model was the best fit for our needs, but the price they offered was also high, and we only needed it for Single Sign-On.

The price is high, and it is not good. They need to reduce the solution's price. I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution.

My suggestion to others planning to use the solution is that they need to keep negotiating the price with TeamViewer Tensor.

Overall, I rate the solution an eight out of ten.

It's a remote access solution. We use it for conferences, meetings, and communication. 

It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera.

The performance is good. 

It's got a lot of resources for users. 

The product is easy to install. 

We've found the scalability to be good.

The performance could always be better. 

I've been using the solution for three years now. It's been a while. 

The performance and stability are good. There are no bugs or glitches and it doesn't crash or freeze. 

It's a scalable product. We haven't had any issues with this aspect of the solution as well. 

We have 6,000 people using the solution right now. We do have plans to increase usage. 

We've used technical support. We've been quite happy with their capabilities. 

We did not previously use a different solution. 

The installation process is simple and straightforward. it's not overly complex or difficult. 

I'm not sure if we used a consultant or integrator or not. 

I can't speak to the exact cost of the product. I'm not sure how the licensing process works. 

I'd recommend the solution to other users and companies. 

I would rate the product seven out of ten. 

In my personal use case, I connected my system with the computer diagnostic center. There were some software updates and there were some temp file issues that I dealt with and I would troubleshoot using TeamViewer.

The solution enhanced our productivity and has smooth remote accessibility.

The solution is user-friendly and very flexible. 

The solution works well and meets my expectations in terms of usage. 

It's very easy to set up. 

The solution has a free service tier. 

The product isn't missing any features and doesn't really have any downside. 

I'd like to see some specific version of the desktop or laptop. If there are no such limitations, it will be better so that more devices can be used. We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility. 

I started using the solution two years ago. 

The solution is stable and reliable. there aren't any bugs or glitches. It doesn't crash or freeze. It has good performance. 

It has the potential to add the users so it is quite scalable.

I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate. 

I've also used Microsoft Teams. 

The solution is very straightforward and simple to set up. It was not a complex process at all. 

It took about 15 minutes to deploy. It is very fast. 

I used the free version of the product. I did not need to pay any licensing fee. 

I'd advise those considering TeamView to follow the instruction manual, and you'll be fine.  

I'd rate the solution nine out of ten.