TeamViewer Reviews

I use the solution in my company more for collaboration amongst different teams and for coordinating and having virtual calls and meetings.

The solution's most valuable feature is that the tool functions like a normal chat application. It is easy to use and has a pretty good UI.

Considering the earlier versions of the product, I think TeamViewer used to slow down the systems. Lately, I don't know if the problem still exists.

I have been using TeamViewer for more than a year.

Stability-wise, I rate the solution a nine out of ten.

I believe that more than 700 to 800 users in my company use the product.

The product is regularly used in my company.

The product's initial setup phase is very straightforward and simple.

The product is out of the box, so it is pre-installed on our company's systems.

In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software.

I recommend the product to others since it is a good product for collaboration purposes.

There are no connectivity challenges associated with the product.

In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees.

I rate the tool a nine out of ten.

The product allows easy access to any system in case of any issues.

We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows.

The product's stability depends on the network's stability in our environment.

We have 2,000 to 3,000 TeamViewer users in our organization.

The initial setup process is straightforward. It takes a minute to complete.

It is a good product. I recommend TeamViewer to others and rate it a nine out of ten.

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones.

We focused on ensuring seamless connectivity to all devices and operating systems.

At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhancements were required to improve its connectivity to other services and overall functionality.

The solution is for enterprise business.

I have used Vanguard before. Initially, we considered using Microsoft Teams for remote support, but it didn't meet our requirements. So, we opted for TeamViewer three years ago, which also offered a remote support feature. TeamViewer helps us to save money.

We had 50% savings using this solution.

Overall, I rate the solution an eight out of ten.

In my personal use case, I connected my system with the computer diagnostic center. There were some software updates and there were some temp file issues that I dealt with and I would troubleshoot using TeamViewer.

The solution enhanced our productivity and has smooth remote accessibility.

The solution is user-friendly and very flexible. 

The solution works well and meets my expectations in terms of usage. 

It's very easy to set up. 

The solution has a free service tier. 

The product isn't missing any features and doesn't really have any downside. 

I'd like to see some specific version of the desktop or laptop. If there are no such limitations, it will be better so that more devices can be used. We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility. 

I started using the solution two years ago. 

The solution is stable and reliable. there aren't any bugs or glitches. It doesn't crash or freeze. It has good performance. 

It has the potential to add the users so it is quite scalable.

I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate. 

I've also used Microsoft Teams. 

The solution is very straightforward and simple to set up. It was not a complex process at all. 

It took about 15 minutes to deploy. It is very fast. 

I used the free version of the product. I did not need to pay any licensing fee. 

I'd advise those considering TeamView to follow the instruction manual, and you'll be fine.  

I'd rate the solution nine out of ten. 

It's a remote access solution. We use it for conferences, meetings, and communication. 

It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera.

The performance is good. 

It's got a lot of resources for users. 

The product is easy to install. 

We've found the scalability to be good.

The performance could always be better. 

I've been using the solution for three years now. It's been a while. 

The performance and stability are good. There are no bugs or glitches and it doesn't crash or freeze. 

It's a scalable product. We haven't had any issues with this aspect of the solution as well. 

We have 6,000 people using the solution right now. We do have plans to increase usage. 

We've used technical support. We've been quite happy with their capabilities. 

We did not previously use a different solution. 

The installation process is simple and straightforward. it's not overly complex or difficult. 

I'm not sure if we used a consultant or integrator or not. 

I can't speak to the exact cost of the product. I'm not sure how the licensing process works. 

I'd recommend the solution to other users and companies. 

I would rate the product seven out of ten. 

We primarily use the solution for remote access for foreign Windows devices.

The real-time access has been excellent. 

It's easy to initially set up.

The product is very stable. Its performance is good. 

It is a scalable product.

The solution can be customized. 

It would be very helpful if they could provide a manual for the installation process and describe more of their features. They don't seem to provide that right now. 

We've been using the solution for less than a year. It's been around eight months. 

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. It has been reliable. Of the few times I've used it, I didn't have any issues. 

The solution is scalable. It supports many devices. 

There might be 120 users of the solution at this point. 

I haven't dealt with support very often. They have a contact page to reach them if you need assistance.

Positive

We use the solution once in a while. It's not something I use on a daily because we have other tools like Zoom or like Google Meet.

We don't really use any other remote access products.

The implementation process is simple. It's not overly complex or difficult. 

It was basically just downloading the solution. It doesn't take very long. 

I don't have any visibility of the cost of the solution. It's not an aspect I deal with directly.

TeamViewer is a good system for organizations in general - depending on their customer needs. Users, however, can customize it to what works best for them.

I'd rate the solution eight out of ten. 

We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something.

We are in Istanbul and Istanbul is a very big city. I save time since I no longer have to go to the client's office and edit items by myself. We can do it remotely via TeamViewer to save time.

The quality of the call and the quality of the sharing have been excellent. 

I love that I can control the other user's computer to find what I need or to assist them.

The deployment is simple. 

It is scalable. 

The performance is good. 

There is nothing that really needs improvement. 

I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult. It's a little glitch. 

I've used the solution for five or six years now. It's been a while. 

I have noticed some little glitches. That said, for the most part, it is stable. The performance is good. 

Also, sometimes it won't run smoothly the first time, however, the second time it will. 

The solution can scale well. 

We are a team of 11, however, only four to five of us use the solution. It's used occasionally, not extensively. 

I've never been in touch with technical support. 

We also use Microsoft Teams and Zoom, however, we use these for different purposes. 

We also use AnyDesk. I find TeamViewer easier and more user-friendly. The features are mostly the same on both. 

In general, we mostly work with Zoom, unless we have to control the client's computer. 

The solution is very simple to implement. In ten minutes I can have everything up and running. 

In terms of ease of setup, I would rate it four out of five. 

I handled the initial setup by myself. 

I do not handle the licensing aspect of the solution. My understanding is the pricing is reasonable. Everything is included in the price. There are no add-ons. 

We are customers and end-users.

I'm not sure which version of the solution we're using.

I would recommend the solution to others to use. I'd rate it nine out of ten. 

Basically, the solution is being used in order for the IT department to assist me in any problem I have with my computer. It’s for them to have remote access.

It doesn't take any effort for me to fix something that I can’t. I can just call IT and they can just connect and take over the control of my computer and fix it for me, and that’s it.

The implementation process is simple.

It's pretty limited on the options they have. I'm pretty sure they can expand the program a bit and have some more options.

If they, for example, access your computer, I’d like them to be able to diagnose and find any other issues on the computer when they are on there for something else.

The connection and reconnection sometimes lag and can cause problems. They need to look into that. If they can work on the pause button to make it easier to start and stop without lagging, it would be ideal.

I’ve been using the solution for approximately two years.

When we actually pause the connection for a little bit, then we have some problems reconnecting or taking control again. The stability is a bit of an issue.

The scalability has been okay. We haven’t seen any issues there.

We have 200 people using the solution right now.

I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.

The initial setup is very straightforward. It’s not overly complex or difficult.

The solution may be free to use. However, I’m not 100% sure on this.

I am a customer and end-user.

I’m not 100% sure which version of the solution we’re on.

The solution is mostly on-premises. However, we do use it on the cloud as well.

I’d advise users to go for it and try it out. It saves time for IT, allowing them to remote in from wherever they are. They don’t have to come to you. It makes troubleshooting simple.

I would rate the solution an eight out of ten.

Screen sharing and taking control of the remote computer environment to fix things were the basic use cases.

At the time when I used TeamViewer, it was considered a reference. It was a freemium version. So, getting started with it was easy, with a very straightforward usage, in my opinion. I also felt that the product had good security features, giving me a sense of security.

There are indeed more modern and user-friendly UI designs available in the market, which may overshadow TeamViewer's UI. This could be attributed to the fact that TeamViewer has been around for a while and sticking to its legacy interface. When you're a well-established product, it becomes more challenging to adopt new UI trends and make significant changes.

It's already been ten years of using TeamViewer intermittently.

There were not any bugs or issues. So, I would rate the stability an eight out of ten. 

It is a scalable solution. It is a solution for enterprise businesses where scalability is key for enterprises. 

The tech support was very straightforward, providing real-time chats or assistance.

Positive

I used the free version of TeamViewer. 

I would recommend you try TeamViewer; it is one of the leading solutions in this space. Overall, I would rate the solution a seven out of ten, maybe because it's not a new player in the field, in terms of usability or user interface, there are more modern and user-friendly options available in the market. TeamViewer has a legacy and may not be using the latest UI trends. 

My company uses TeamViewer Tensor to provide services to our customers, like remote sharing or taking remote control of customers' software.

Single Sign-On, also known as SSO, is one of the benefits we have noticed using the solution in our company. Apart from SSO, there are not many benefits.

Remote desktop sharing is one valuable feature of the solution. Whenever we need to connect with a customer, the process is very simple. They can go to the TeamViewer portal and download it, or we can share a link for them to download AnyShare. Once downloaded, we can connect using the ID and password provided, making it very user-friendly.

TeamViewer Tensor provides user-based licensing now. Earlier, it was concurrent-based licensing.

Pricing might be improved for TeamViewer Tensor. It is more costly than some of the corporate licenses other products offer. So, we can get the other alternate products at a lower cost than TeamViewer Tensor.

The SSO feature of the solution may sometimes not function perfectly, as it is integrated with the domain. Enabling SSO means it is enabled for the entire organization's domain, which can cause login issues for other users, particularly if they have renewed their licenses and cannot log in with their credentials. Therefore, it would be better to provide users with a TeamViewer ID and password without disrupting others and the overall business. In summary, the SSO feature needs improvement.

I have been using TeamViewer Tensor for a year. My company is a customer of the solution. Also, there is no version of the solution in particular. I think it is up-to-date.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten. Their other products have other features, but they do not include them all in a single product. There are many add-on licenses apart from Tensor's licenses. Many add-on features in TeamViewer need to be included in Tensor's licensing.

Increasing the usage of the solution is a business decision.

I rate the technical support a seven out of ten since whenever I had an issue with SSO, there was no access to any expertise from TeamViewer to resolve my issue.

Neutral

On a scale from one to ten, where one is difficult, and ten is easy, I rate the initial setup a seven out of ten.

There is no deployment required for the solution. So its users can download the solution themselves.

Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards Tensor's licenses, which are not useful for us. The corporate license model was the best fit for our needs, but the price they offered was also high, and we only needed it for Single Sign-On.

The price is high, and it is not good. They need to reduce the solution's price. I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution.

My suggestion to others planning to use the solution is that they need to keep negotiating the price with TeamViewer Tensor.

Overall, I rate the solution an eight out of ten.