TeamViewer Reviews

We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something.

We are in Istanbul and Istanbul is a very big city. I save time since I no longer have to go to the client's office and edit items by myself. We can do it remotely via TeamViewer to save time.

The quality of the call and the quality of the sharing have been excellent. 

I love that I can control the other user's computer to find what I need or to assist them.

The deployment is simple. 

It is scalable. 

The performance is good. 

There is nothing that really needs improvement. 

I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult. It's a little glitch. 

I've used the solution for five or six years now. It's been a while. 

I have noticed some little glitches. That said, for the most part, it is stable. The performance is good. 

Also, sometimes it won't run smoothly the first time, however, the second time it will. 

The solution can scale well. 

We are a team of 11, however, only four to five of us use the solution. It's used occasionally, not extensively. 

I've never been in touch with technical support. 

We also use Microsoft Teams and Zoom, however, we use these for different purposes. 

We also use AnyDesk. I find TeamViewer easier and more user-friendly. The features are mostly the same on both. 

In general, we mostly work with Zoom, unless we have to control the client's computer. 

The solution is very simple to implement. In ten minutes I can have everything up and running. 

In terms of ease of setup, I would rate it four out of five. 

I handled the initial setup by myself. 

I do not handle the licensing aspect of the solution. My understanding is the pricing is reasonable. Everything is included in the price. There are no add-ons. 

We are customers and end-users.

I'm not sure which version of the solution we're using.

I would recommend the solution to others to use. I'd rate it nine out of ten. 

TeamViewer can be used for remote accessing computer systems.

The most valuable feature of TeamViewer is user-friendliness.

I have been using TeamViewer for approximately five years.

We have 200 people in my company, but not all of them are using TeamViewer. We do not have plans to increase usage.

The support could improve their speed.

I rate the support from TeamViewer a three out of ten.

The initial setup of TeamViewer is straightforward. It took us approximately two weeks to deploy.

We have a team of four that does the implementation of TeamViewer in-house.

I would recommend this solution to others. It is a good solution.

I rate TeamViewer a seven out of ten.

The most valuable feature of TeamViewer is the ability to remote into another device.

TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE.

I have been using TeamViewer for approximately five years.

TeamViewer is stable.

The scalability of TeamViewer is good.

The initial setup of TeamViewer is straightforward.

We are using the standard free version of TeamViewer.

I rate TeamViewer a ten out of ten.

Basically, the solution is being used in order for the IT department to assist me in any problem I have with my computer. It’s for them to have remote access.

It doesn't take any effort for me to fix something that I can’t. I can just call IT and they can just connect and take over the control of my computer and fix it for me, and that’s it.

The implementation process is simple.

It's pretty limited on the options they have. I'm pretty sure they can expand the program a bit and have some more options.

If they, for example, access your computer, I’d like them to be able to diagnose and find any other issues on the computer when they are on there for something else.

The connection and reconnection sometimes lag and can cause problems. They need to look into that. If they can work on the pause button to make it easier to start and stop without lagging, it would be ideal.

I’ve been using the solution for approximately two years.

When we actually pause the connection for a little bit, then we have some problems reconnecting or taking control again. The stability is a bit of an issue.

The scalability has been okay. We haven’t seen any issues there.

We have 200 people using the solution right now.

I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.

The initial setup is very straightforward. It’s not overly complex or difficult.

The solution may be free to use. However, I’m not 100% sure on this.

I am a customer and end-user.

I’m not 100% sure which version of the solution we’re on.

The solution is mostly on-premises. However, we do use it on the cloud as well.

I’d advise users to go for it and try it out. It saves time for IT, allowing them to remote in from wherever they are. They don’t have to come to you. It makes troubleshooting simple.

I would rate the solution an eight out of ten.

This is a remote access tool. Usually, we just use it for our support team, to help them support our customers.

The interface is good, and it is easy to use.

The document control is quite good.

It’s easy to implement.

The product is scalable and very stable.

Sometimes it lags. They need to optimize it a bit. AnyDesk, for example, works faster.

We’ve been using the solution for five years.

The solution has worked flawlessly. It’s stable and reliable. There are no bugs or glitches.

It’s a scalable solution. The product is easy to expand.

More of our usage is coming from support, and we are about 18 support engineers we have.

We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.

We tried the other remote access tools like AnyDesk. We switched due to a management decision. We looked at enterprise options and user manageability. We wanted to monitor our licenses and also the usage we have. AnyDesk worked fast. However, sometimes the video quality is bad.

The initial setup is very straightforward. The instructions related to the implementation are straightforward.

The installation itself is also fast. It only takes two to three minutes.

We handled it ourselves. We didn’t need any help from anyone outside. We didn’t use integrators or consultants.

I don’t have any visibility in terms of licensing costs.

I’d rate the solution nine out of ten.

TeamViewer allows administrators to access computers remotely. 

The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access.

TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data.

In a feature update, if there was a bios install option it would be helpful. This feature would allow TeamViewer to connect in the background to the internet and then we can switch on the computer, which would be very helpful.

I have been using TeamViewer for approximately 20 years.

TeamViewer is stable.

I rate the scalability of TeamViewer a nine out of ten.

I did not use the support from TeamViewer.

I have used previously Microsoft Quick Assist, and it was very fast and has high availability. I preferred it to TeamViewer because you don't need to download anything separately, it comes with Microsoft Windows, you can access it quickly, and it's encrypted so you can easily access those without having security concerns.

The initial setup of TeamViewer is straightforward and basic.

TeamViewer has the base option for remote access in the market.

I rate TeamViewer an eight out of ten.

I use TeamViewer for technical support remotely. 

The most valuable features of I use TeamViewer are the ease of access and frequent updates.

In a future release of TeamViewer, they should improve password access. Every time one of my clients access the free version of TeamViewer, the password changes and they cannot update the password. Even if the solution is provided for free, it should allow them to update or set the fixed password because it is very difficult to type the complicated password. 

I have been using TeamViewer for approximately three years.

TeamViewer is highly stable.

I have not contacted the support, I have not had any issue needing the support.

Positive

I use VMware Workspace ONE in parallel with TeamViewer.

The implementation of TeamViewer is simple. In terms of the configuration for the server, the IT team does it. I only need to install the client, which is very simple, but I don't know much about the backend configuration.

Usually out client does the configuration of TeamViewer on the backend.

For 100 TeamViewer users, we would need a team of 10 to manage the maintenance.

After trying free version, you can buy proper license. 

I evaluated VMware Workspace ONE before choosing TeamViewer. However, our company uses both for different purposes. We use VMware Workspace ONE for accessing company assets and we use TeamViewer to support some clients in some projects.

I rate TeamViewer a nine out of ten.

We primarily use the solution for remote access. We have been using TeamViewer for gaining access to the other systems.

TeamViewer can be used for gaining access to another system. By having the remote ID of their system we can completely access their system from TeamViewer. Mostly we have been using it for that purpose only.

It is very easy to check other solutions. 

It's very easy to learn how to use it, including the process and everything about it.

The solution is scalable. 

It's a straightforward setup.

The product can sometimes crash. The stability could be better.

Technical support could be improved.

I've been using the solution for a year or two.

The solution is mostly stable, although it sometimes crashes. 

I'd rate the scalability at a seven out of ten. Sometimes I have faced issues with adapting, to gaining a new acquisition. I haven't been using the latest version, so it might be improved. Also, it is now cloud-based. It may have grown in scalability.

We have 20 to 25 users on the solution. 

We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried contacting the technical support, however, on the first attempt, I didn't get any response so I had to call and call them again. They said that there have been some errors going on with their server and they were affected at that time. They have increased rates. For most users, it means, hopefully, that they have to get more technical support. Their support team might also be increased.

We have some people who are using AnyDesk. Most of the people in our company are using this. It's likely 100 to 150 people. TeamViewer gave us issues, which is why we switched to AnyDesk.

The product is really straightforward and completely easy to implement.

It took roughly two months to set up and deploy.

We have 14 engineers, however, we only need maybe three for deployment and maintenance. 

We were able to handle the initial setup ourselves. 

I am using the free version only. I've never had to buy their license.

I haven't updated it to the latest version.

Without having tried the latest version, I wouldn't recommend their solution completely. However, it is good. If on the current version it is still good to use, then I would recommend it completely to the others. I'd rate the solution eight out of ten.

We primarily use the solution for getting remote desktop connectivity and file sharing. We can access the remote desktop or remote laptop by entering the unique ID from the remote device.

It is very beneficial if you are unable to access a device physically. For example, if you want to troubleshoot a remote end device, or if you want to access any file in it, you can do so from afar. It's great, especially for people who are handling remote devices that have less IT knowledge. We can guide them to install small applications and open up the connectivity to us. We can do our work remotely and assist them as required.

The solution is quite stable. 

The user interface is good.

It's a user-friendly product.

They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers. 

They can increase their user base and offer it to more people who will start those applications for commercial purposes. I didn't see their marketing material or promotional documents or promoting advertisements.

Likely they have more features. They could advertise or promote more about what they offer and what they can do for new and existing users. 

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. Personally, I didn't feel there are any security issues with it.

I don't have experience with scalability. I'm not using it for commercial purposes, only for personal activities. I do not plan to increase usage in the future. 

I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.

I previously used AnyDesk software.

It is a small application that we can install on our computer or laptop.

The initial setup is straightforward. You just download it and with a few clicks, it is installed.

I don't use the commercial version. The version I use is free.

I'd rate the solution a nine out of ten. I am very satisfied with the overall capabilities of the solution. I'm happy with it.

The use case is mainly PC and laptop support for our internal staff, where TeamViewer is distributed locally through Group Policy.  Occasionally, we will use it to assist clients having trouble with our services, and in those cases, we will send them a customized linked invitation through TeamViewer.

I have used it as a troubleshooting measure with remote people. With a quick glance at TeamViewer, we can say, "Hey, your machine is not reporting as being online or available. Therefore, check your Internet connection. Make sure you are connected to WiFi or Ethernet." Probably nine times out of ten, that's instantly what it is. We can instantly tell if computers are online or offline, then help in the troubleshooting process. We have set it up in such a way that IT will be on the call prior to the connection and that the person on the other end has to accept the connection. We want people to scrutinize and make sure that, "Okay, do I know this person? Why are they connecting?" and, they have to approve it. This is so they can recognize and be familiar with who we are . Also, the background changes to black, so they know when we are on their PC. Furthermore, we utilize two-factor authentication and other features for stricter security on the management side of TeamViewer.

We have some people who are on the road. TeamViewer is very convenient for us if they have problems. We are able to hop on their computer and help resolve those problems remotely. In those situations, it's good to get in there and be able to push files directly to the machine and work remotely that way. 

As far as searching, using the console installed on your computer and seeing the list of all your computers, we break them down by department. Therefore, we categorize each computer by department so we can do a search and pull up the name of the computer along with the username and user’s phone extension. It streamlines the connection and remote support to somebody. 

Occasionally, we have used the meeting and presentation capabilities from a support perspective. For instance, if we have a client that we work with and one of our end users is having difficulty with their software, then I would set up a presentation on my computer. I could also simultaneously TeamViewer into our staff computer, which I could then show through presentation and the remote connection to our client. They can see what's going on and how things are happening. It also gives them the ability to switch control over to them. We didn't want something large running in the background all the time. The fact that it has a relatively small footprint was attractive to us.

We don't really use the chat feature. Some of the additional features, like the meeting stuff, is making it too cluttered. Also, we don't need TeamViewer to be a competitor to our video conferencing service, although that basic service might be nice for people who don't want to go through the extra expense. We are basically satisfied with TeamViewer for doing remote support.

We use InvGate, which is a help desk and asset management tool that we are currently using. They announced about six to seven months ago that they will be integrating TeamViewer into their help desk system. We haven't heard any recent developments yet, but we know that is on their horizon.

We have been using them for about eight years. We originally worked with them directly out of Germany. Later on, they got a Florida presence, and we started working through their onshore office.

It is pretty stable for the most part. On rare occasions where the remote machine that we're trying to connect to is not responding, the simple fix is to terminate the process, kick off a new one, and everything is good to go. It's really low maintenance. Once deployed, it's almost a set and forget type thing. 

There are only four IT staff in our organization who need TeamViewer seats. That's why it's pretty cost-effective for us.

Each of my IT staff has that ability to hop on and do things at any time. We can assist not only from our machine, but from our iPad. If I needed to hop on somebody else's computer, I can do support from my PC, iPad, or even my smartphone. It's very portable as to how I can work. I like the fact that I can do support on different platforms.

With the small IT group that I have, I do want to be able to quickly support our entire organization without having to run my staff to death.

Their support has always been good. Over the years, there have been things where I had a question come up or deployments. Their support has been spot on. With TeamViewer, we don't get the lag time with responses from their support. They have support in our time zone. Their sales office is in Florida now. For two years, the support has had pretty good turnaround times. They're very friendly, supportive, and responsive. They do a great job.

At a previous place that a colleague worked, they used Dameware. This was their remote solution, but it required a local network connection. So, if they were remote users, they had to connect to the VPN before actually remote connecting to their machine. So, switching to TeamViewer from Dameware was a big change for him because it didn't require VPN. Eventually, someone turned us (my current company) onto TeamViewer. We have been pleased with them ever since.

We did the installation through Group Policy. Initially, we looked at doing QuickSupport capability, but now with the new way of doing it, it's so much better. QuickSupport was quick and pretty streamlined. At the same time, it required the end user to first initialize, know about the QuickSupport link, provide a password, and provide the session ID, which is a bit more cumbersome to use than being integrated through the cloud and our management portal. Now, we can just add their computers as they are connected and all the user needs to do is hit "Accept" to share their screen. They don't have to search on their desktop for an icon or open anything. The prep work and testing probably took the longest. Once it was streamlined out and deployed through Group Policies, the deployment was quick. 

Recently, TeamViewer started supporting iOS devices. We do have corporate iPads and probably need to install TeamViewer on them. That is something on our to-do list, but have not done it yet.

We did some rough ROI estimates years ago. The solution has proven itself. We would not want to do the job without it. When I first started the organization, I had to drive out for an hour to a remote office and do some support. It was very time-consuming. You just wasted time doing that kind of stuff. Now, you can just connect and help them. They are happier because you can give them quick turnaround resolution. They don't have to wait for you to schedule time to come out there. So, it's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down on unnecessary travel time, even between floors.

We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.

We have looked at several other options in the past (e.g., VNC, Webex, and GoToMeeting) before taking on TeamViewer. A lot of them were just way too expensive. We are a small nonprofit organization, so pricey was not something we could look at. The fact that TeamViewer was cost-effective was a big sell for us. The fact that it supports many platforms was also attractive.

Originally, the initial knee jerk reaction is if there is trouble, you run over there to help. That was almost an expectation of the users too. You have to change the culture a little. Once you have the hang of it, you realize how much more quickly and effective you are in providing support than the way you used to do it. Breaking old habits to become more effective was something that many of us had to learn in the very beginning because we were not used to being remote. Now, it's still personal, but in a different way. 

Set up your platforms where you have it all deployed completely, so people know that it's there and accessible. Give them a heads up that you have the capability. Sell it as a benefit: This is the way we can help you quickly, no matter where you are at. Then, they will realize that they are the winners. Sometimes, you may have to assure them that you are not there to spy on them. Sometimes, people think that if you get on their computers, you're poking at their personal stuff, which isn’t the case. Finally, we train our folks that they need to realize that they should be protective of who can get on their computer. They are in control of their device, but when they need our help, we can be there. They just have to click "Accept" to let us in. Their screen going dark is an indicator/flag to them for when we were on and when we're not. People just want to have that extra edge of privacy, which is important as well.