TeamViewer Reviews

The most valuable feature has been the ability to give control to others for support purposes.

This solution could be improved by offering more flexibility in terms of usage.

I have been using this solution for three years. 

This is a stable solution. 

This is a scalable solution.

We have received good support from the customer service team although at times we have waited a long time in the queue. 

The initial setup is simple and straightforward.

We use a paid version. The free version has some limitations and you're not able to make voice calls.

Not every solution is 100% and there's always room for improvement. 

I would rate this solution a nine out of ten. 

We primarily use the solution for remote access.

I used it mostly for Cisco remote support activities.

It’s so great for when you need to provide remote support. It allows us to troubleshoot in real-time.

The configuration and structure are good.

It doesn’t break down easily.

The product installs easily.

It is stable and can scale well.

The dashboards they have are good.

The solution isn’t expensive at all.

I don’t see any areas where improvement is needed. It’s been helpful overall.

I’ve been using the solution for two or three years.

It’s a stable product. It is reliable. There are no bugs or glitches, and it doesn’t crash on me.

I’ve never had any issues with scaling the solution.

About three or four people use the solution in my organization. While we don’t have plans to increase usage, we might down the line.

We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much experience with them.

The solution offers a very easy initial setup. It’s not complex at all.

The licensing on offer is reasonable.

I would recommend the solution to others. I’ve used it a lot and found it to be helpful.

I’d rate it eight out of ten.

This is a remote access tool. Usually, we just use it for our support team, to help them support our customers.

The interface is good, and it is easy to use.

The document control is quite good.

It’s easy to implement.

The product is scalable and very stable.

Sometimes it lags. They need to optimize it a bit. AnyDesk, for example, works faster.

We’ve been using the solution for five years.

The solution has worked flawlessly. It’s stable and reliable. There are no bugs or glitches.

It’s a scalable solution. The product is easy to expand.

More of our usage is coming from support, and we are about 18 support engineers we have.

We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.

We tried the other remote access tools like AnyDesk. We switched due to a management decision. We looked at enterprise options and user manageability. We wanted to monitor our licenses and also the usage we have. AnyDesk worked fast. However, sometimes the video quality is bad.

The initial setup is very straightforward. The instructions related to the implementation are straightforward.

The installation itself is also fast. It only takes two to three minutes.

We handled it ourselves. We didn’t need any help from anyone outside. We didn’t use integrators or consultants.

I don’t have any visibility in terms of licensing costs.

I’d rate the solution nine out of ten.

We are using TeamViewer to support our users. It is used for technical support.

TeamViewer has a good interface.

I have been using TeamViewer for approximately three years.

The stability of TeamViewer is good, but it could be better.

TeamViewer is scalable.

We have approximately 200 people using this solution in my organization.

I used technical support when purchasing the solution and they were fine.

We used Anydesk in parallel with TeamViewer.

The initial setup of TeamViewer was straightforward. It only takes approximately five minutes to complete.

We have a permanent license and the price is reasonable. 

I would recommend this solution to others.

I rate TeamViewer an eight out of ten.

We primarily use the solution for remote access. It's for sharing the desktop with some other user. If I were to remotely access someone's machine, then I would use TeamViewer.

It is very easy to configure and very easy to use.

The implementation is quite straightforward. 

It's stable.

It's my understanding the resolution can scale.

The user interface and dashboard are good. 

There are no limitations that I can see. It isn't missing any features.

I can't recollect, however, they should, if they haven't already, add audio to their product. I'm not sure if they provide good quality audio alongside screensharing. 

I've used the solution for about a year. 

It's very, very stable. There aren't bugs or glitches. It doesn't crash ort freeze. it's reliable and the performance is good. 

It seems to be scalable, however, people just use it one to one. 

In my company, I just use it. I don't know of anyone else int eh company that leverages it. 

I've never contacted technical support. I can't speak to how responsive or helpful they are. 

I have not used anything else. I've only used this product.

You do need to install an application. It's easy to configure and install during the implementation process. The entire process takes five to ten minutes. 

I handled the setup by myself. I did not need the assistance of integrators or consultants. 

I don't have any insight into how much the solution costs. 

I'd recommedn the solution to others. 

I'd rate the solution eight out of ten. I found it pretty useful.

This solution has been really useful when doing product installations and needing assistance. I am able to give remote access to the person assisting me and they can view my operating system. 

Using this solution is straightforward.

It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time. 

We have been using this solution for 5 years. 

This is a scalable solution. 

The initial setup is very straightforward. It took five to ten minutes. It can be done by yourself and there is no technical support needed.

I would rate this solution a nine out of ten. 

TeamViewer is used by support teams to connect to the end-user, where you are able to take over the PC for troubleshooting for support purpose.

The most valuable feature of TeamViewer is its ease of use.

The security could improve in TeamViewer.

I have been using TeamViewer for approximately two years.

TeamViewer is stable.

We have approximately 2,000 people in my organization that is using this solution.

I have not used other solutions other than TeamViewer.

The initial installation of TeamViewer was straightforward.

My advice to others is this solution is simple to use.

I rate TeamViewer an eight out of ten.

I use TeamViewer to enter someone else's computer and solve an issue they have with something. For example, desktop to desktop viewing.

The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping.

I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them.

I have been using TeamViewer within the past 12 months.

TeamViewer is a stable solution.

TeamViewer is used worldwide and it works well. At the beginning of the solution, there was some lagging but those issues were resolved. There are many people using computers and IT support and they only use AnyDesk or TeamViewer. The scalability is good.

I have not needed to use the support from TeamViewer.

The initial setup of TeamViewer is very easy and it takes approximately one minute to complete.

I am using the free version of TeamViewer. There is a subscription fee to use the premium features.

I would recommend this solution to others. It is easy and fast to use and it doesn't require a professional level of skills or knowledge to operate. 

I rate TeamViewer an eight out of ten.

We use TeamViewer to do remote troubleshooting with our technology provider.

The most valuable feature of TeamViewer is its ease of use.

TeamViewer could improve by having support for other operating systems, such as Linux.

I have been using TeamViewer for approximately two years. 

TeamViewer is quite stable. We don't have any issues with it.

We have only used TeamViewer for approximately three or four users maximum for logging in at the same session. We have not tested the scalability.

We have approximately 20 users using TeamViewer. We do not have plans to increase usage.

I have not contacted technical support.

I use Anydesk and TeamViewer in parallel. Some people use one and some the other.

We use the free version of TeamViewer.

I would recommend this solution to others.

I rate TeamViewer a nine out of ten.

I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.

I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution.

In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously. 

I have used TeamViewer on and off whenever there is a sudden requirement.

TeamViewer is a stable solution. 

The initial setup is very straightforward. In less than a minute, I'm able to install and connect.

I implemented this solution by myself.

Clients ask me to connect on TeamViewer, but it's not my preferred tool.

On a scale from one to ten, I would give TeamViewer an eight.