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Rauf Hasanov - PeerSpot reviewer
Group IT Manager at Pmd hospitality
Real User
Apr 27, 2022
Unique emote access solution that is easy to setup and use
Pros and Cons
  • "This is a unique solution that is very easy to install."
  • "The solution could be improved by enhancing the use of the mobile version to be used on phones."

What is most valuable?

This is a unique solution that is very easy to install. 

What needs improvement?

I use Teamviewer in my personal capacity. We cannot use it for our business for IT security reasons. The solution could be improved by enhancing the use of the mobile version to be used on phones. 

For how long have I used the solution?

I have used this solution for six years. 

What do I think about the stability of the solution?

This is a stable solution. 

Buyer's Guide
TeamViewer
May 2026
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Engineer - Network & Security at Connex Information Technologies
Real User
Apr 17, 2022
It's a good solution for remote users
Pros and Cons
  • "I recommend it as a solution for remote disk users."
  • "I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."

What needs improvement?

I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of TeamViewer

What other advice do I have?

I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
TeamViewer
May 2026
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
Regional Manager at AKC Enterprise Ltd
Real User
Apr 2, 2022
Helpful support, reliable, and beneficial remote access
Pros and Cons
  • "The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
  • "TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."

What is our primary use case?

We use TeamViewer mainly to access other employees' computers to install software and to help them with some minor difficulties they have. 

How has it helped my organization?

We have employees and offices all around the world, and it's difficult to manage everything from the headquarters, and TeamViewer helps with that.

What is most valuable?

The most valuable feature of TeamViewer is its ease of use and beneficial remote access.

What needs improvement?

TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use.

In an upcoming release, it would be a benefit to have notifications from the person that you are viewing, such as when they are using the screen or closing an application. Having some response from their side would be helpful.

For how long have I used the solution?

I have been using TeamViewer for approximately five years.

What do I think about the stability of the solution?

TeamViewer is a stable solution.

What do I think about the scalability of the solution?

We have approximately 300 users at a few offices using TeamViewer.

How are customer service and support?

I have used the support from TeamViewer.

I would rate the support from TeamViewer a five out of five.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of TeamViewer.

What other advice do I have?

I rate TeamViewer an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1326429 - PeerSpot reviewer
Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees
Real User
Mar 22, 2022
Useful remote access, excellent technical support, and reliable
Pros and Cons
  • "The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
  • "The technical support of TeamViewer is excellent; in case we raise an issue, then support is great."
  • "We have a consultant that helps us do the virtual aspects of TeamViewer."

What is our primary use case?

We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.

What is most valuable?

The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use.

For how long have I used the solution?

I have been using TeamViewer for approximately two years.

What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

We have not had any problems with the scalability of TeamViewer.

We have approximately 100 users using this solution. If more users come then we will give to purchase more licenses.

How are customer service and support?

The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.

How was the initial setup?

The initial setup is straightforward, the process can take approximately 10 minutes. We add users' computers to the contact list and we can take remote control of them to solve issues.

What about the implementation team?

We have a consultant that helps us do the virtual aspects of TeamViewer.

What other advice do I have?

I rate TeamViewer a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1798314 - PeerSpot reviewer
System Engineer at a tech services company with 201-500 employees
Real User
Mar 4, 2022
Overall simple to use, reliable, and fast installation
Pros and Cons
  • "TeamViewer is a scalable solution."
  • "I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection."

    What is our primary use case?

    I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

    For how long have I used the solution?

    I have been using TeamViewer for a long time.

    What do I think about the stability of the solution?

    I would recommend the solution to others.

    I have found TeamViewer to be stable.

    What do I think about the scalability of the solution?

    TeamViewer is a scalable solution.

    How are customer service and support?

    I have never used the support.

    How was the initial setup?

    The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.

    What about the implementation team?

    I did the implementation myself.

    What's my experience with pricing, setup cost, and licensing?

    The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.

    We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.

    What other advice do I have?

    I rate TeamViewer a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Head of Information Security at K2 Baseline Sdn Bhd
    Real User
    Feb 18, 2022
    Beneficial remote system access, straightforward to use, and scalable
    Pros and Cons
    • "The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
    • "If someone is looking for a remote connection and support solution, this is a good choice."
    • "The solution could improve by increasing or removing the time limitation on the use of a session."

    What is our primary use case?

    We use TeamViewer for remote technical support.

    What is most valuable?

    The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution.

    What needs improvement?

    The solution could improve by increasing or removing the time limitation on the use of a session.

    For how long have I used the solution?

    I have been using TeamViewer for approximately one year.

    What do I think about the stability of the solution?

    TeamViewer has been stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 10 percent of our workforce using TeamViewer which includes all departments.

    How are customer service and support?

    We have not faced any issue contacting support.

    Which solution did I use previously and why did I switch?

    I have not used other solutions previously.

    How was the initial setup?

    The installation is straightforward, it took less than one minute to do.

    What about the implementation team?

    I did the implementation of the solution. Most users can do it themself.

    What's my experience with pricing, setup cost, and licensing?

    We are not using the solution for commercial use therefore it is free to use.

    What other advice do I have?

    I would recommend this solution to others.

    If someone is looking for a remote connection and support solution, this is a good choice. It's very straightforward to use.

    I rate TeamViewer an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Managing Director with 51-200 employees
    Real User
    Feb 7, 2022
    Simple implementation, free version available, and effective monitoring
    Pros and Cons
    • "The solution is a very good tool for monitoring and for remote access, and anyone is able to use it because it is simple to use."

      What is our primary use case?

      We use TeamViewer for remote access and it can be used for meetings.

      What is most valuable?

      The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use.

      For how long have I used the solution?

      I have been using TeamViewer for approximately three years.

      What do I think about the stability of the solution?

      TeamViewer is stable and this is why many people use it.

      How are customer service and support?

      I have not used technical support.

      How was the initial setup?

      The initial setup for the personal version is easy. I do not have experience with the enterprise version. It most likely will be very easy too. You only need to set it up on your system and there's no need for integration. However, if you have to implement the enterprise version, I think you would need an integrator to be able to complete it.

      What about the implementation team?

      We did the implementation ourselves.

      What's my experience with pricing, setup cost, and licensing?

      There is a free version that has limitations, such as the time of the session with be terminated after a set timeframe. If you buy the license, it's a very good tool for monitoring and for remote access. There are a number of functions you can do with it. When you have virtual teams and they are across remote areas, it provides a means of collaboration. That's why it is very good.

      There are many other options available, such as PCAnywhere. Many of the larger and multinational companies deploy these types of solutions.

      The price of the license could be less expensive.

      What other advice do I have?

      We are not using the full version of the solution. Other companies use it for the management of all the application deployments. If my organization gets larger then we hopefully will have the full version. It is a good tool.

      I recommend TeamViewer to a lot of people. Sometimes if I have to do a job for someone and it's remote, I ask the customer if they have TeamViewer or PCAnywhere. If they do not have one of them I ask them to download it and they will use the trial version. I then can help them with the problem they are facing. As time goes on, people will start to realize the fact that they need to make it official for them to earn a lot of revenue from it.

      I rate TeamViewer a nine out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1118802 - PeerSpot reviewer
      Account Manager, Cybersecurity at a tech services company with 11-50 employees
      MSP
      Feb 2, 2022
      Easy to manage, and troubleshoot remotely, simple to install, and offers a free version
      Pros and Cons
      • "I am satisfied with TeamViewer, and its performance."
      • "We use TeamViewer for our help desk to manage and troubleshoot remotely."
      • "I would like to see TeamViewer support multiple platforms."

      What is our primary use case?

      We use TeamViewer for our help desk to manage and troubleshoot remotely.

      What is most valuable?

      I am satisfied with TeamViewer, and its performance.

      What needs improvement?

       I would like to see TeamViewer support multiple platforms.

      For how long have I used the solution?

      We have been working with TeamViewer for approximately eight years.

      What do I think about the stability of the solution?

      TeamViewer is a stable solution.

      What do I think about the scalability of the solution?

      I am not familiar with the scalability of TeamViewer.

      We are a small organization, with 20 employees, and we all use this solution.

      We don't have plans to increase our usage, at this time.

      How are customer service and support?

      I have not contacted technical support.

      How was the initial setup?

      The initial setup is straightforward.

      What about the implementation team?

      We completed the installation ourselves.

      What's my experience with pricing, setup cost, and licensing?

      We are using the free version. We do not pay any licensing fees.

      What other advice do I have?

      I would recommend this solution to others who are interested in using it.

      I would rate TeamViewer a nine out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1734594 - PeerSpot reviewer
      IT Network Engineer at a maritime company with 201-500 employees
      Real User
      Jan 20, 2022
      Fast and easy to manipulate
      Pros and Cons
      • "TeamViewer is fast and easy to manipulate."
      • "TeamViewer could be more secure."

      What is our primary use case?

      TeamViewer is used for remote intervention by IT. We have five engineers that are using the solution.

      What is most valuable?

      TeamViewer is fast and easy to manipulate.

      What needs improvement?

      TeamViewer could be more secure.

      For how long have I used the solution?

      I have been using Remote Access TeamViewer for four years.

      What do I think about the stability of the solution?

      TeamViewer is a stable solution.

      What do I think about the scalability of the solution?

      The solution is scalable.

      Which solution did I use previously and why did I switch?

      We use both TeamViewer and AnyDesk. I prefer TeamViewer because it is fast and easy to manipulate.

      What other advice do I have?

      I would rate this solution a 6 out of 10.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Network Engineer at Saudi Customs
      Real User
      Jan 12, 2022
      Quick installation, reliable, and free version available
      Pros and Cons
      • "I have been satisfied with TeamViewer overall."
      • "The solution could have better scalability."

      What is our primary use case?

      We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

      I use TeamViewer for personal and business use.

      What is most valuable?

      I have been satisfied with TeamViewer overall.

      For how long have I used the solution?

      I have been using TeamViewer for approximately five years.

      What do I think about the stability of the solution?

      TeamViewer is stable.

      What do I think about the scalability of the solution?

      The solution could have better scalability.

      We have six people in my organization that use TeamViewer.

      How are customer service and support?

      I have not contacted technical support.

      How was the initial setup?

      The installation is very easy and it takes a minute.

      What's my experience with pricing, setup cost, and licensing?

      The version of the solution we are using is free.

      What other advice do I have?

      I would recommend this solution to others.

      I rate TeamViewer a ten out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.
      Updated: May 2026
      Buyer's Guide
      Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.