3CX Live Chat offers valuable features such as ease of deployment, strong VoIP capabilities, integration with CRM, powerful reporting and management, seamless integration with WordPress, mobility via mobile and desktop apps, WebRTC and video conferencing, easy call queuing, and flexible call reporting. Its cost-effectiveness, support for Windows and Linux, strong security, and versatility make it suitable for various business sizes while providing excellent communication and collaboration tools.
- "Mobility features and remote extensions work well."
- "3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers."
- "They can increase their productivity with the many options that 3CX gives them."
3CX Live Chat needs enhancements in integration with various systems, more customizable options, and improved analytics capabilities. Users face challenges with Linux support, video functionality, CRM compatibility, and user management. Reporting features and APIs require development, and customization options are limited. Users desire improved call recording management, chat integrations, and better video conferencing compatibility. Stability issues and support limitations also present concerns. New features like group calls and simplified user interface updates are desired.
- "No issues with the solution, except its services require a business model change."
- "It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
- "It could be better in terms of providing more options for call recording."
