CA Process Automation is valued for its powerful automation capabilities, user-friendly interfaces, and scalability. Users appreciate its ability to connect multiple systems and troubleshoot workflows without starting over. It offers extensive integration options, such as web services and APIs. Developers benefit from its import/export and versioning features, which simplify complex changes. Its role management enhances security, while fault tolerance and flexibility cater to diverse needs. The versatility and ease of installation are emphasized by users.
- "This tool is used in my organization for automating IT infrastructure related incidents or service requests."
- "It is easy to debug and troubleshoot."
CA Process Automation needs easier navigation for multiple modules, improved reporting tools, better integration with Python, updated JavaScript support, and a more user-friendly script editor. Performance issues occur due to certain objects. Users desire more configuration flexibility without reinstalling, efficient error handling, a search function for past runs, and enhanced connectivity with BPM tools. Additional open-source features, auto-triggering workflows, AI integration, and OCR capability would be beneficial.
- "It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
- "OCR capability should be added as a feature."
- "Make some of the features more open source that way developers can have more flexibility."
