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OpenText Identity Manager Reviews

Vendor: OpenText
4.0 out of 5
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What is OpenText Identity Manager?

OpenText Identity Manager provides event-driven capabilities with real-time synchronization and integration across multiple systems. Known for its flexibility, it offers features like password sync, access management, and directory synchronization.

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OpenText Identity Manager is the #9 ranked solution in top User Provisioning Software and #17 ranked solution in top Identity Management (IM) solutions. PeerSpot users give OpenText Identity Manager an average rating of 8.0 out of 10. OpenText Identity Manager is most commonly compared to Microsoft Entra ID: OpenText Identity Manager vs Microsoft Entra ID. OpenText Identity Manager is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
Buyer's Guide
OpenText Identity Manager
August 2025
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OpenText Identity Manager mindshare

Product category:
User Provisioning Software
As of August 2025, the mindshare of OpenText Identity Manager in the User Provisioning Software category stands at 3.2%, down from 3.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
User Provisioning Software Market Share Distribution
ProductMarket Share (%)
OpenText Identity Manager3.2%
SailPoint Identity Security Cloud30.9%
Saviynt15.0%
Other50.9%
User Provisioning Software

PeerResearch reports based on OpenText Identity Manager reviews

TypeTitleDate
CategoryUser Provisioning SoftwareAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonOpenText Identity Manager vs One Identity ManagerAug 29, 2025Download
ComparisonOpenText Identity Manager vs SailPoint Identity Security CloudAug 29, 2025Download
ComparisonOpenText Identity Manager vs SaviyntAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.3N/A95%235 interviewsAdd to research
SailPoint Identity Security Cloud4.230.9%96%71 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

OpenText Identity Manager excels in event-driven provisioning, real-time synchronization, and user management with roles and entitlements. Users appreciate its flexibility, integration capabilities, and ease of use. Its tools like Designer and Analyzer enhance deployment processes, while password synchronization and self-service features improve security. The interface offers significant improvements in access request management, making it user-friendly. Its scalability and configuration ease make it preferable over SQL-based systems, requiring minimal coding or programming.
  • "NetIQ does not have a limit on the number of users."
  • "The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
  • "The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows."

Room for Improvement

OpenText Identity Manager requires improved documentation and Windows OS compatibility. The user interface is outdated and challenging to configure, and the licensing process needs enhancement. The complexities of installation and operation demand more trained personnel. Integration with cloud solutions is lacking. Identity and access management features are not as advanced as competitors. There is a need for enhanced role-based access control and simplified configuration for smaller companies without high-end technicians.
  • "The vendor must provide an easier console for configuring things for smaller customers."
  • "The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
  • "Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy."

Pricing

OpenText Identity Manager has flexible pricing that varies significantly based on organization type, with estimated implementation costs ranging from €150,000 to €300,000. Licensing fees are approximately €10,000 annually for 120,000 identities and 40-50 connected systems. Special pricing options are available for sectors like government and education. Users highlight the cost-effectiveness in terms of provisioning hours saved, despite some finding licensing expensive. Customization can involve additional costs, and pricing differences exist between purchasing as a service or a license.
  • "I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."
  • "The solution is quite affordable."
  • "It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."

Popular Use Cases

OpenText Identity Manager is employed for provisioning accounts and managing access. It synchronizes directories and passwords, updates SQL for ERP, and harmonizes user provisioning across Active Directory, Oracle, PeopleSoft, Office 365, Azure, and more. It facilitates identity management, access control, compliance management, and single sign-on for various applications. Widely used for teaching cybersecurity and IAM, this tool supports diverse user environments, ensuring efficient role-based access from employee start dates.

Service and Support

OpenText Identity Manager customer service receives mixed reactions, some rating it highly, while others lack experience. Multiple users find technical support knowledgeable and responsive, though some note delays and average handling of complex issues. Community support is praised where official channels fall short. Certain regions lack sufficient consulting partners, affecting service quality. Delays are noted, especially when relying on call centers across regions. Comparisons to larger vendors highlight areas where it could improve.

Deployment

Initial setup of OpenText Identity Manager is mostly straightforward. Complexity varies with the environment, making integration with systems like HR more demanding. Companies with extensive IT knowledge find it easier, while those with complex needs or less experience face challenges. Documentation aids learning, but customized needs require expertise. Setup can take a few hours, with full deployment time depending on customer requirements. Complexity is higher with additional components and customizations.

Scalability

OpenText Identity Manager exhibits diverse scalability feedback. Many highlight its robustness in large environments, seamlessly managing numerous identities. While some critique the complexity and adjustments needed during expansions, others value its vast connector availability for wide network integration. Performance can degrade with bulk operations, yet it handles significant user volumes in varied sectors. Cost considerations regarding scaling, particularly licensing, can influence scalability. Horizontal scaling poses challenges, yet vertical growth proves satisfactory for numerous users.

Stability

OpenText Identity Manager receives positive stability feedback, with many users rating it 7 or 8 out of 10. It's described as stable and reliable, with minor glitches and bugs that are typically resolved quickly. Some mention issues arising from specific configurations like running on Windows servers or eDirectory crashes during driver start-up. Heavy usage can affect performance temporarily, but additional resources help. On Linux, OpenText Identity Manager runs efficiently without significant problems.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText Identity Manager Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business42
Midsize Enterprise39
Large Enterprise148
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Government
9%
Transportation Company
8%
Financial Services Firm
7%
University
7%
Manufacturing Company
6%
Comms Service Provider
5%
Insurance Company
5%
Educational Organization
5%
Healthcare Company
4%
Retailer
3%
Outsourcing Company
3%
Real Estate/Law Firm
3%
Media Company
3%
Marketing Services Firm
2%
Legal Firm
2%
Performing Arts
2%
Construction Company
2%
Recreational Facilities/Services Company
1%
Security Firm
1%
Energy/Utilities Company
1%
Recruiting/Hr Firm
1%
International Affairs Institute
1%
Consumer Goods Company
1%
Hospitality Company
1%

Compare OpenText Identity Manager with alternative products

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Learn more about OpenText Identity Manager

OpenText Identity Manager is a comprehensive identity management platform, designed to support role-based provisioning and seamless integration of external systems. Its notable features include the Designer and Analyzer tools and robust self-service password management, enhancing its usability. Organizations leverage its event-driven architecture for real-time synchronization and detailed tracing, facilitating efficient identity management across different data sources. However, enhancements in Windows OS compatibility, user interface modernization, and cloud support are needed. Training remains crucial, given the system's complexity and unique language.

What are the Key Features of OpenText Identity Manager?
  • Real-time Synchronization: Event-driven architecture enables instant updates across systems.
  • Role Based Provisioning: Streamlines managing roles and permissions within organizations.
  • Flexible Integration: Connects with multiple data sources, enhancing system interoperability.
  • Password Synchronization: Simplifies password management across platforms.
  • Access Management: Offers tools to manage permissions and security with ease.
Why Consider OpenText Identity Manager in Reviews?
  • Comprehensive Support: Offers identity lifecycle management, enhancing user experience.
  • Security Enhancements: Improves compliance management and access control.
  • Scalability: Efficiently supports large-scale enterprise environments.
  • Integration Capabilities: Connects seamlessly with existing infrastructure.

In industries ranging from large corporations to local banks, OpenText Identity Manager supports account provisioning and access management, primarily through Active Directory integration. By connecting with applications like Oracle, PeopleSoft, and Office 365, it facilitates lifecycle and compliance management. Its deployment aids training and real-world application with single sign-on options for internal applications, providing a comprehensive identity management solution for diverse environments.

OpenText Identity Manager was previously known as Novell Identity Manager.

OpenText Identity Manager customers

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Product Categories

Product Categories
User Provisioning Software
Identity Management (IM)

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OpenText Identity Manager Reviews Summary
Author infoRatingReview Summary
Architect at a consultancy with 51-200 employees4.5I find NetIQ Identity Manager valuable for its limitless user capacity and event-based security features that require minimal programming. However, it needs a simpler console for configuration aimed at smaller companies, as the current setup suits larger systems.
Senior Specialist: Solution Architecture at a tech services company with 501-1,000 employees3.5We use NetIQ Identity Manager mainly for access management and provisioning. Its valuable features include improved access request management with self-service capabilities. However, it lacks advanced role management features, and exploring alternatives like SailPoint and Saviynt could be beneficial.
IAM Specialist at a tech services company with 11-50 employees4.5I use NetIQ Identity Manager for streamlining user provisioning, access control, and compliance management in large companies and banks. Its automated provisioning is valuable, but the access granting process could be more efficient. Unlike ForgeRock's SaaS solution, NetIQ requires on-premises implementation.
Solutions Architect at Pos DIgicert Sdn Bhd3.5We use NetIQ Identity Manager for managing SSO and internal application logins. It offers detailed user management and is easier than Microsoft Identity Manager. However, it requires more configurations for diverse user identities and simpler integrations.
Information Technology Manager at Hong Kong Baptist University4.0No summary available
CyberSecurity Teacher/Instructor at a consultancy with 51-200 employees4.0No summary available
VP Enterprise Management Division Manager at Ness Technologies | נס טכנולוגיות4.5No summary available
Owner & CFO at SKyPRO AG4.5No summary available