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ServiceNow Now Platform Reviews

Vendor: ServiceNow
4.1 out of 5
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What is ServiceNow Now Platform?

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

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ServiceNow Now Platform is the #4 ranked solution in top No-Code Development Platforms, #8 ranked solution in top Low-Code Development Platforms, and #13 ranked solution in top Rapid Application Development Software. PeerSpot users give ServiceNow Now Platform an average rating of 8.2 out of 10. ServiceNow Now Platform is most commonly compared to ServiceNow: ServiceNow Now Platform vs ServiceNow. ServiceNow Now Platform is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.
Buyer's Guide
ServiceNow Now Platform
August 2025
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ServiceNow Now Platform mindshare

Product category:
Rapid Application Development Software
As of August 2025, the mindshare of ServiceNow Now Platform in the Rapid Application Development Software category stands at 1.9%, up from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
ServiceNow Now Platform1.9%
Microsoft Power Apps12.5%
ServiceNow10.3%
Other75.3%
Rapid Application Development Software

PeerResearch reports based on ServiceNow Now Platform reviews

TypeTitleDate
CategoryRapid Application Development SoftwareAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonServiceNow Now Platform vs Microsoft Power AppsAug 29, 2025Download
ComparisonServiceNow Now Platform vs ServiceNowAug 29, 2025Download
ComparisonServiceNow Now Platform vs Oracle Application Express (APEX)Aug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.210.3%91%223 interviewsAdd to research
Microsoft Power Apps3.912.5%93%95 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

ServiceNow Now Platform's most valued aspects include its powerful workflow automation, easy-to-use interface, and extensive integration capabilities. Customizability and robust data management enhance the user experience. The platform excels in IT service management, offering seamless incident and request handling. AI and machine learning features improve operational efficiency. Users appreciate its scalability, user-friendly configuration, and comprehensive ITOM and ITSM modules. Its adaptability to various environments and support for collaborative workflows are key strengths.
  • "ServiceNow Now Platform is very powerful in terms of data management."
  • "ServiceNow provides immense options for customization and scalability, allowing users to build and modify the platform according to their needs."
  • "ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred."

Room for Improvement

ServiceNow Now Platform faces challenges with its licensing model, which needs simplification and clearer communication. Users find the platform expensive and complex, especially for small and medium-sized organizations. The user interface and customization capabilities, particularly compared to competitors, require enhancements. Integration and support for multiple programming languages and AI features are areas needing development. Streamlining implementation, improving technical support, and offering more flexible pricing models are also necessary for better user adoption.
  • "The user interface could be modernized and made more attractive for users."
  • "The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."
  • "The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."

ROI

Some organizations see a strong return from ServiceNow Now Platform, especially larger enterprises that fully utilize its features to increase efficiency. For smaller companies, the platform's cost can be hard to justify without proper implementation. Users find value in building knowledge bases and applying AI and ML for enhanced operations. While some report increased customer satisfaction and operational efficiency, others highlight the need for strategic understanding and usage to achieve significant gains.

Pricing

ServiceNow Now Platform is perceived as expensive by many users, especially for larger enterprises. Costs are influenced by the number of users, types of subscriptions, and specific modules like GRC and HRSD. While most features are included, additional expenses arise for plugins, development, and maintenance. Pricing varies but is generally higher than competitors, with resolver licenses costing between 49 and 59 GBP per user monthly. Discounts may be available through reseller relationships.
  • "People seem to be buying the tool a lot. I think its licensing is okay."
  • "The product is very expensive."
  • "In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

Popular Use Cases

Organizations primarily use ServiceNow Now Platform for IT service management, including incident, problem, and change management. It's leveraged for business process automation, workflow design, and integration with third-party systems. Companies utilize it for HR service delivery, asset management, and security operations. The platform supports ticketing, customer service management, and compliance tasks. Businesses often build custom applications and workflows on this platform, embracing its no-code and low-code capabilities to streamline operations across various departments.

Service and Support

ServiceNow Now Platform's support is generally responsive and knowledgeable, excelling in complex issues. Some users find their basic support lacking, while others praise their technical expertise and quick response. Multiple organizations highlight the flexibility to escalate issues and the availability of regional support partners. Users commonly rate their support from seven to ten out of ten. While some express room for improvement, many are satisfied with the assistance and professionalism provided.

Deployment

ServiceNow Now Platform's initial setup is often straightforward, especially with cloud deployment, although complexity increases with custom needs. Organizations find basic installations quick, while large-scale deployments can span months. Adaptability of out-of-the-box features suits many, despite some needing extensive customization. Setup ease varies based on industry and existing systems, requiring teams of varying sizes for deployment. Customization is feasible but can be intricate, fluctuating with the client's specific processes and goals.

Scalability

ServiceNow Now Platform is highly scalable, handling diverse business sizes efficiently. Users appreciate its ability to scale up or down, supporting growth and complex integrations. The platform's cloud-based architecture allows seamless expansion, with many experiencing smooth scaling for numerous users and data processes. Licensing considerations are crucial, but many find it manageable. Users rate scalability positively, reflecting its robust capacity for customization and adaptability, serving large enterprises and diverse requirements effectively.

Stability

ServiceNow Now Platform is highly stable with consistent reliability, reporting over 99% uptime. Users appreciate its dependable performance, noting no significant bugs or issues. While some encounter minor hurdles during upgrades or changes, the overall experience remains robust. Many rate stability as excellent, indicating satisfaction with cloud proficiency and language adaptability. ServiceNow trainings contribute to user competency in new features, further enhancing the platform's strong stability reputation.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ServiceNow Now Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business12
Midsize Enterprise3
Large Enterprise32
By reviewers
By visitors reading reviews
Company SizeCount
Small Business69
Midsize Enterprise45
Large Enterprise214
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
15%
Government
9%
Computer Software Company
8%
Manufacturing Company
7%
Healthcare Company
6%
Insurance Company
6%
Retailer
5%
University
5%
Educational Organization
4%
Media Company
4%
Consumer Goods Company
3%
Legal Firm
3%
Performing Arts
2%
Wholesaler/Distributor
2%
Outsourcing Company
2%
Comms Service Provider
2%
Construction Company
2%
Energy/Utilities Company
2%
Marketing Services Firm
2%
Real Estate/Law Firm
2%
Non Profit
1%
Logistics Company
1%
Aerospace/Defense Firm
1%
Pharma/Biotech Company
1%
Photography Company
1%
Transportation Company
1%
Leisure / Travel Company
1%
Security Firm
1%
Recreational Facilities/Services Company
1%

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Learn more about ServiceNow Now Platform

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?
  • Request Cataloging: Streamlines service requests efficiently.
  • Knowledge Management: Enhances information sharing and resource access.
  • Incident Handling: Smooth and effective incident resolution.
  • Workflow Automation: Supports flexible and adaptive process flows.
  • Integration Capabilities: Seamlessly integrates with existing systems.
  • IT Service Management: Comprehensive management features for IT services.
  • Low-Code Environment: Allows for simple and rapid application development.
  • Custom Scripting: Offers tailored scripting for specific needs.
What benefits can be achieved?
  • Efficiency: Boosts operational efficiency with integrated workflows.
  • Scalability: Supports growth with scalable solutions.
  • User Experience: Provides a smooth and intuitive user experience.
  • Automation: Increases productivity with automation capabilities.
  • Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow Now Platform customers

experian, beachbody, health partners

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Product Categories

Product Categories
Rapid Application Development Software
Low-Code Development Platforms
No-Code Development Platforms

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ServiceNow Now Platform Reviews Summary
Author infoRatingReview Summary
Associate Director at KPMG India4.0I primarily use ServiceNow for incident and change management, as well as HR and procurement. It's highly customizable and improves efficiency, though the Playbooks needs better rollback support. I previously used OpenText before switching to ServiceNow.
Product Owner at a computer software company with 51-200 employees4.0We are using ServiceNow Now Platform to build an enterprise asset management solution for diverse industries. Its powerful, customizable data management enhances our capabilities. While the interface needs modernization, the platform's scalability and customer reach provide significant advantages over competing solutions.
Associate director at Accenture4.0I've used ServiceNow Now Platform for over 10 years; it's stable, feature-rich, and integrates well, though skilled professionals are hard to find and licensing could be more flexible. Setup varies in complexity, and support has been excellent.
Vice President at a financial services firm with 10,001+ employees4.5I use the ServiceNow Now Platform for ticket management, appreciating its configurability and compatibility. However, it struggles with high API loads. We transitioned from an in-house solution to ServiceNow, benefiting from customization and its use as a SOAR tool.
IT4IT Manager at L'Oreal4.5I find the ServiceNow Now Platform efficient for team integration, offering robust features from a single access point. However, its user experience lacks intuitiveness compared to Jira, and its online documentation could be more comprehensive, especially on complex topics.
CTO at a tech services company with 5,001-10,000 employees3.5We use ServiceNow for workflow management due to its customizable workflows and integration capabilities, enhancing productivity. However, its complexity, pricing, and user interface could improve. While we've seen good ROI, we're evaluating alternatives as new technologies emerge.
ServiceNow Developer at Bangmetric services pvt ltd4.0I primarily use the ServiceNow Now Platform for client catalogs and discovery, valuing its data management, workflows, and automation, despite the high cost of RPA. ServiceNow's broad module range surpasses Jira, though AI integration and developer-client communication need improvement.
Director, Core Engineering Services at Nike3.5I have used ServiceNow Now Platform for IT service management, HR service delivery, and procurement across several organizations. While its extensive capabilities are valuable, the need for improved integration and a more efficient support team remain concerning issues.