Acronis Cyber Protect Reviews

The backups are real easy. They are real easy to restore and I can back them up in multiple locations.

We always had a certain amount of difficulty doing backups and getting them to work correctly. For instance, tape backups are always horrible. The software has made a great improvement in this area.

Off the top of my head, I can't think of any areas for improvement. It's been great.

I have been using Acronis for about a year.

I haven’t had any stability issues.

It definitely can scale because our files grow daily.

I think we only called technical support during the installation. That worked out well. I would give them a rating 10/10.

We used Windows backup and we tried a few others, but I don't remember the names. We tried a bunch of free stuff and it was time to get the real deal. This solution had the best ratings.

The setup was straightforward as was restoring the files. I've been able to just go right on and restore the files that I need.

I got recommendations from people who do the same thing as I do. They all recommended Acronis as the best product, so I just went with it.

It is very reliable and easy to use.

It hasn't helped us or done anything to change what we do here. We use it to back up our own computers, just in case they break, so we can recover them quickly.

Backup and restore are the most valuable features.

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Right now I'm using Acronis 2016, and it's a lot harder to do restore. If you're using one computer, sometimes you want to just back up an external hard drive. It is harder to use than the previous ones I've used.

I would like to get some RAID compatibility and maybe UEFI. Sometimes they work and sometimes they don't. If you could get those things working perfect, that'd be great.

So far, we have not had any stability issues.

We only use one program per computer. We don't usually scale up and we're fine with that.

Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it seemed like they could have been better. I would rate them close to a 10/10, but they are not there yet.

We've used Norton. I forgot name of the exact product, but it was one of their solutions. We also used something else. We tried Acronis and it was easy to use and it worked. That's why we switched. Since then, it's been Acronis.

The setup was straightforward.

We did not evaluate other options. We were using older solutions and we had problems with them. So we tried Acronis and it worked.

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I'd say test it out. It's so easy to use.

It just got me out of a jam. Now, with these ransomware attacks that have been steadily coming across the internet, all my backups are inside of a local backup network attached storage device that requires credentials to gain access to it. They're not encrypted and I'm able to restore my customers back to the next day of production so they can continue moving on.

Just the backup and the recovery because it's simple and I've never had issues with it. It's never failed for me and it's always been there for me.

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I have no recommendations for improvement whatsoever. As far as I'm concerned, it's rock solid and I'm very pleased with it and I will continue to sell it and support it.

I have had an issue at times with support, because they weren't able to get to me and I've had to call back after an hour or so, but other than that, I can't be more pleased with the product.

I've never had it crash or lag. I roughly have 40 or 50 different clients that utilize the Acronis products and I've never had any issues with them.

I think it's very scalable. I run it in enterprises and I run it in SMB clients.

On a scale of one to 10, I'd give them an eight. They haven't had enough techs to answer my call immediately, so I've had to call back after an hour or so.

We used Symantec Backup Exec which was okay at the time because it was all that we had. Once I discovered Acronis, I pretty much abandoned Backup Exec and now all my backups are with Acronis.

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Setup is very simple.

I would give them the green light, and say, “Go with it, it's a rock solid product."

Getting an image of a server machine just for disaster recovery purposes is valuable.

We have used it to back up systems and we have recovered systems. The amount of features that it has and reliability has been really good.

When we first started, we didn’t have the ability to back up servers, per se, that had RAID drives on them. Years ago we were trying Ghost backup or some other more consumer-based products. Then when we found Acronis, we were actually able to back up the server OS on a RAID drive Blu-ray.

The newer version 12 was a little bit hard to set up and get licensed. When I went to version 12, the actual license page wouldn’t come up in an Internet Explorer browser, so we had to change to another browser as a workaround to get to the licensing page. That happened on at least two different installations of that version.

I haven’t worked with 12.5 yet, but this issue was on Version 12. I worked with technical support and we tried a couple of things, but then, that licensing page would always come up blank in Internet Explorer. Then, when we changed to a different browser, it did come up and we were able to license it.

I have been using Acronis for about 10 years.

We didn’t have stability issues. After I got it licensed, it worked fine.

I would rate it high in that department.

I rate technical support a 10 out of 10.

We were using Norton or Norton Ghost or maybe DriveImage Backup. Then, we switched because we needed a solution for backing up the server OS, and then for servers that contained more than just one single hard drive in a RAID configuration.

Setup is straightforward.

We did look around at the different options. I can’t recall the names of them now, but other commercial server-level products that would do the same thing, but they were probably a little higher in price. At the time they are higher in price and Acronis was more competitive that way.

I would recommend it. At my company we’ve used it widely. It’s actually in a lot of our best practices documents to use this product, so we've kind of adopted it unofficially.

Backup and recovery are the main things for us. We backup using the incremental feature every two weeks. We use the full backup feature for external hard drives. They usually fill about 5 Terabytes. We then switch them out for storage offsite and it works really well for us.

It is fast and everything is consolidated in one place. It's easier to use than Symantec, our previous solution. It's just easier and everything is all in one place.

If we get more servers, there are options, moving forward, to upgrade to "Advanced" where everything is on one dashboard. This is something we have been looking at as we grow.

I can't really think of anything right now, sorry. I feel like I'm missing something.

We have been using this since the end of 2015.

We haven't had any issues with stability so far.

In terms of scalability, there have been no issues so far. I do like that we have options going forward with "Advanced", where will be have everything on one dashboard.

In terms of technical support, I believe we used it once. I would have to give them a 10. They were great and they answered all the questions that we had. It was near the beginning of the process, so I don't remember exactly what the issue was, but I do remember that it was good.

We were using Symantec Backup Exec. We switched when we had someone come in and manage all of this for us. It was a solution that they had chosen when we had enough people here that we could cover it on our own.

We found that we just didn't like the previous solution. With this solution, it's easy to switch out the backups. We are using the hard drives. With Symantec, you had to go through and figure out how to switch things. You had to bring in old hard drives with the old backup files on them. It didn't always read the old backup files, so we would have a heart attack. It just wasn't worth using.

The setup was pretty straightforward. We didn't have any problems at all with it.

I don't have anything crazy and specific to say about it. If you go through testing bookmarks for your version, you wouldn't really have to contact support much unless you had something that's extremely detailed. Our setup here, for example, is pretty simple and we try to keep it that way. We have one for each server and it just does everything on its own.

Any questions that we have can just be answered by looking on the web. The answers are all right there for you to find in general.

Compared to what we had before, we now have ease of use. I can't say enough for that. It’s one of those things where you do your server checks and I always check it just to make sure everything's running. This has never really been the problem that we had. That's what we wanted. We wanted something that's reliable, going to do its job, and we won't have to worry.

Acronis Backup and Recovery with universal restore allowed me to get back online again. Had I not had that, my business would have probably have tanked. It literally saved my skin.

I would definitely say the backup and recovery. It used to be a separate module. It was a recovery part and it would literally duplicate the machine to bare bones.

I really can't suggest any room for improvement to be honest.

Any questions I might have, I call support which I am assuming is in India. But the support's been fantastic, they've been extremely helpful. I really don't have anything but praise. I've told people about the products.

I don't think I've ever experienced stability issues. If there was any issue at all it was just due to user error. Or maybe just not knowing. But I hear there's a new interface. I just downloaded the brand new version, but I haven't installed it yet. I just have it in case I need to have it.

Seems fine to me as far as scalability, I think it's got everything it already needs in it.

The support is outstanding. It's around $15 a year to renew a license for support. I would recommend that others have it because in the event that your computer blows up, the motherboard blows up, you can always rebuild a brand-new computer and have it be the exact same configuration.

No, this was our first.

I called support about the setup. I called support a couple times because (I think it was) my memory faded. It was straightforward after that.

I would say that at the pricepoint that it's at, it's definitely worth the money.

The reason I got Acronis was really for it's universal restore. The ability to restore on a brand new, bare bones, different mother board-type of computer. A total different build. That was my main reason for getting it, which so far has been great, because I've done it two, three times already.

The other backup type is file back, which is where I used Seagate. Seagate has backup software that backs up any files that are changed, that have new time stamps on them. So that's the only other type of backup I had, but that has nothing to do with bare-bones, which is what Acronis is mainly for.

A convenient way to back up Windows servers, especially given that it hasn't been convenient in the past. 

The previous backup solutions that I've tried have failed and sometimes failed without warning and were very difficult to keep going. So a reliable backup chain was sometimes hard to keep. With Acronis, it doesn't seem to have any problems running or keeping its chain going, so it's peace of mind. 

The setup, the initial setup, does different kind of Windows servers and has different kind of agents for different scenarios. Sometimes the initial setup was a little bit complicated. Their customer service did a very good, did a very good job of helping. But it took a little while to get it all up and running. Once it got up and running, it seems have been stable.

No issues.

Yeah, it seems to be as scalable as I need. We've added virtual servers and real servers and storage, and we never had problems doing any of that. 

I used a different solution, and I switched because the solution I was using wasn't stable. 

We have several different Windows servers and several different kinds of servers, some virtual and some not, and all in all it was just kind of a complicated set up. 

I had several choices. I don't recall all the names. We narrowed it down to a choice between two or three products, and we had some specific features in mind that we wanted to make sure that we could do. Being able to run servers virtually off-site, and some other things like that.

Rely on the tech support department to help you implement it. They were a great help to me. 

We've had some problems since we've implemented their system. We've actually had hardware problems with some of our servers. We have never had a backup fail because of the software. And even when we had a hardware problem, once we got it solved, their backup solution immediately kicked back in and started working. I don't have any complaints about it. 

I just feel, like always, implementation and, sometimes, user interfaces could be a little bit easier, more straightforward. But I haven't used any of these products, either this one or its competitors, that I didn't feel that way about it. I just feel like they could be made a little bit more intuitive, and that's the only reason I didn't give it a 10. 

• We can connect to the Acronis Cloud
• The console is user-friendly
• You can backup image and files
• The domain controllers are very effective

I have major clients who use this solution: A university, a bank, and one mid-size client. Recently, I needed to recover all of the accounting data on the database. All of their networks were infected with Ransomware. Fortunately, all of their backups were up to date and the recovery went OK. Part of what helped me optimize the storage space was deduplication, encryption, and compression.

The online support fluctuates between being very fast or very slow.

I have been using this solution for seven years.  

There were no deployment issues when deploying with Microsoft. But it was not as fast when deploying with Oracle.

There were some scalability issues. When using the Oracle database, the transfer rate to SAN with optical fiber channels was very slow. It doesn't matter than we were only backing up files.  

Customer service can open a ticket for you, but it could be several days before you hear back from them.

I did not use a previous solution.

It is important that you don't only consider the price. Being able to retrieve missing DB or AD data is much more important than the price.

 I have a YouTube channel with many videos that can help you.