Acronis Cyber Protect Reviews

Image based backup, restore Windows based images quickly and on different hardware.

Quickly restore backups with minimum fuss.

GUI for management of backups. Using 11.5 more difficult with keeping on tabs with all backup schedules and status of backups, even when using the management console feature of the software.

16 months.

Yes, combining with Hyper-V host to backup Hyper-V Virtual machines.

Yes performance issues were encountered whilst backups were performed, especially on large file servers.

Due to having previous issues V10 installed, a straightforward upgrade could not be completed. Need to perform an uninstall of previous software first.

3/5.

Yes to perform install on Hyper-V posed a number of challenges, needed to ensure VSS was operating properly was the main one.

In-house.

No, as this has been used always with the organisation.

Evaluate product using their 30 day trial to ensure it meets the needs of backups and restore.

Live System Imaging – Zero Downtime.

The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

There can be inconsistencies between builds in terms of the product working with one NIC or another, especially on newer generation servers. Usually downloading the latest bits solved, though. A minor nit, but it’s the only gripe I’ve had to date.

7 Years.

None.

None.

None.

Customer Service:

Excellent.

Technical Support:

Excellent.

Relatively Straightforward. We needed to create an in house script to purge old images (vs using something like a product retention setting). This may have been corrected in subsequent versions.

In-House.

Somewhat difficult to quantify. The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

Rough cost at time of implementation was approximately $1200 per managed server. One engineer monitored the job status, spending approximately 15 minutes per day.

No.

Great product, nearly set-and-forget for Server Live Imaging once fully configured.

The biggest feature is the universal restore.

No improvement, just the ability to perform backups.

None.

3 years.

I have never run into any issues.

No.

No.

Customer Service:

I haven't dealt with them at all.

Technical Support:

Tech support has been great.

I didn't start using Acronis until I came here 3 years ago - it's what the organization was using already. I found that I liked it better than Symantec.

I found it pretty straightforward.

In-house.

No, it was already in use when I started this job.

vmProtect is pretty good, hardly ever hits problems.

It allows us to backup our remote sites to a local NAS device, and allows for easy retrieval of data.

Acronis Support!

Nearly 4 years.

Some yes – mostly based on the fact that the install nearly 4 years ago was very messy. Different components were needed, multiple additional tasks needed to be done. The current version is easier to deploy for sure.

Yes definitely – back in the early days it was almost impossible to get a week’s worth of backup data without having to start all over again. And by that I mean uninstall, reinstall the whole product. It suffers from these issues less now but that is because we have learned which way to deal with the software and how best to make it work in our environment. It does not do “what it says on the tin” at all. You have to work it out yourself.

No.

Customer Service:

Not great to be honest. We had an issue with licences and purchasing problems and the standard response was very poor. Once you get through to the right person though – which we eventually did – they were great. But finding the right person who could help out was terrible

Technical Support:

Terrible to be honest. You almost never get through to someone who can understand you, nor who you can understand. To be fair once the technical issue is discovered the skill level of the technicians is actually very good. But the default support responses seem to revolve around restarting the services, restarting the server, uninstalling it, copying the backup job again, etc, etc.

We did yes. We switched because Acronis was recommended as a good backup system for use with NAS devices. We had tapes previously.

What we wanted to achieve was actually very straightforward in itself but the final install ended up being very complicated because half of the things the software was SUPPOSED to do – it didn’t!

We did it all in-house.

This was a staged solution rollout to each remote site – in all we’ve probably spent over £20,000 on the product. In terms of day to day cost we pay for annual support now only.

We did yes. We looked at Symantec and Microsoft. Symantec seemed very clunky and not too up-to-date backing up to digital medium.

Look around for others – choice was limited when we went with Acronis. I think the choice is better now.

Imaging operating systems and restoring on different hardware.

This product gave us two major features :

1. Imaging allowed us to create clones from the production server with ultimate speed.
2. Protection against server failures with ability to restore on different hardware.

The application Linux interface and the error reporting as it's very ambiguous

3 Years

No, deployment is not that complicated.

Yes, especially in the restore, a simple update for the software messed up the whole setup.

No, with proper licensing no issues.

Customer Service:

On a scale from 1-5 (1=worst, 5=best), they are 2. The customer service we receive is from Acronis's partner in Saudi Arabia.

Technical Support:

On a scale from 1-5 (1=worst, 5=best), they are 2. They don't have a free toll number, their web based case support wasn't good and most annoying every time you I had to call I have to go through the first line of support and answer the same questions and apply the same procedure.

We already having another solution which produces the same result for Windows. But, for Linux this software was the only one we knew about that supported the version of OS we had.

Yes, straight forward with clear instructions.

In-house team.

Protection of the production environment.

Excluding the licensing fees, we used a virtual server to install the management console and agents didn't require that much of resource so we didn't need to upgrade any specs on the protected systems. Also, the images were stored on already existing storage. So, basically except the man hours spent on working with software there were no real investment in the setup.

No, because of OS compatibility it was the only one we knew about.

The product is good but using it on Linux is a bit difficult.

I would recommend it to any company that wants to implement a low cost solution.

The recovery system works great. I recovered the systems in few minutes from a disaster. It has a very clear and easy to use Interface. The vast amount of knowledge base articles on its site is great for troubleshooting issues. I liked the feature to split backups into multiple files to fit different media types. It has data encryption, which encrypts your backups as a security precaution.

I found logs are not enough for troubleshooting in case of failures. Absence of file filtering tools is disappointing. Does not provides advance backup solution like granular backup of emails.

I bought this software for backup of workgroup based computers and it worked great for them. Scheduling was quite easy and the recovery process was awesome. Due to some power failure our 10 systems crashed which were recovered in few minutes by the Acronis recovery partition. However it lacks advance features like granular backup and data filtering hence unsuitable for enterprise level.

Very easy to restore backups down to the item level depending on what you are backing up. We have used Acronis Backup and Recovery for around 4 years backing up our Datacentre servers and individual application servers such as Exchange, Sharepoint and SQL. Acronis Backup and Recovery has a simple interface that allows administrators to quickly achieve basic backup tasks and restoration. Administration only becomes difficult when configuring complex backup tasks.

Sometimes backups become corrupted and can not be access via the Recovery Console, You can send the backups too Acronis support (Could take months depending on the size of the backup) and they will try to recover the data, however rarely do. Installation is resource hungry. Sometimes configuration can become too confusing.Before deploying Acronis we did test multiple backup solutions and did quickly realised that - we will be using Acronis as it provides all the features that we needed.

I do recommend using Acronis Backup and Recovery for a small business.

It is one of my favorite backup software. Its much faster and reliable than the other softwares that i have tried. Its earlier versions were having problem backing up x64 bit structure but later versions are doing fine.

Not much really. The only problem that i face while using this software is that the backup taken using its older versions do at times create problem while being restored with new versions. So what i believe is that there is something missing between different versions which cause(occasionally) the later versions not to restore the images taken by the earlier versions.

When system failure occurs, Acronis restores exact server or workstation copies to a new hard drive and reduces the downtime.In case of system failure we use universal restore option to recover archived backup files to a completely new system.Built in backup schemes are available within the software to fulfill most common backup tasks while you can configure detailed settings to meet your specific backup requirements.Outstanding reporting tool is included for customizable notifications and alerts.

Requires a committed effort to learn this comprehensive software

Acronis Backup & Recovery 10 is packed with drive imaging and file base backup features. It is capable of protecting both physical and virtual servers with its flexible policy based management.

1) One of the best data backup and recovery software out there in the market. 2) Can be configured to make complete backups as per a scheduled time frame. 3) Can create a disk image to a complete disk and the same can be used to restore to a fresh hard disk. 4) Various options like incremental backup, full backup, differential backup, etc. make the product highly useful. 5) Supports popular Operating System platforms like Windows & Linux. 6) Provides a sector-by-sector disk image creation facility. 7) Disk images can be mounted to read data. 8) Allows data synchronization between two PCs running Acronis Backup and Recovery.

1) Installation is a lengthy process and consumes a lot of disk space. 2) Data backup time is comparatively higher than other similar products out there in the market. 3) The UI is not very user friendly and first time users will definitely struggle to get through. 4) PC to PC synchronization feature requires the end user to login using their Acronis accounts. This slows down the overall synchronization process. 5) Decrypting the data before reading from disk image slows down the overall process of data recovery. 6) There are many products in the market, which do similar things at a cheaper rate.

One of the best data recovery tools available in the market. However, the installation consumes a lot disk space(1GB+), which results in slower system performance. It also lacks a Virus Scanning facility. Note that systems with Extensible Firmware Interface (EFI) are not currently supported. It supports network based data backup and recovery, however network recovery quite often crashes the application.