Acronis Cyber Protect Reviews

We are using this product to back up our HDS node, which is part of a six-node cluster.

The most valuable feature is the extra protection, especially for the backup.

The interface is user-friendly.

The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang. We had installed it on 500 machines, but when our customer started having issues, we uninstalled it. It seems that it is not able to work on the servers.

Our customers were disappointed with this product and discontinued the service.

We have been using Acronis for the past three years.

This is not a stable product because of the antivirus component. There are a lot of issues.

We have not tried scaling but we have almost 800 users.

The technical support is good.

The initial setup is complex and it took a month to deploy.

Licensing fees are billed annually and there are no extra charges.

It has simple buying options and deployments. You can buy on-cloud, on-premises, or hybrid solutions. Acronis Backup is very easy to deploy. It also does not consume much hardware. The administrator's tasks are very simple. 

It is very user friendly, and it also has good security features with low-level encryption and data encryption.

They can include something called a backup appliance. Although Acronis is a software-driven company, it would be good for customers to have some kind of backup appliance on top of a lightweight operating system. This will also reduce the cost. Currently, the customers have to buy the hardware in addition to the operating system, which increases the overhead in terms of procurement.

We have started selling Acronis solutions six or seven months ago. 

It is stable and scalable. We have not had any complaints from the customers.

I am yet to explore it in terms of scalability in the enterprise environment. It is mostly being used in small companies.

I have not yet contacted them.

It is quite simple to deploy. I have my own team for its maintenance. There are four or five qualified engineers.

It is very cost-effective for the SMB segment, especially for start-ups and smaller environments. It is cost-effective for on-premises and on-cloud deployments in such environments.

We have recently started to sell Acronis solutions. We have been helping customers to understand what Acronis is all about. We give demos to our customers, and customers are quite happy with the demo and cost of Acronis. Overall, it is a good product. 

I would recommend this solution for smaller environments. It is mostly being used in small companies. Enterprise customers also usually use it for small projects. I haven't explored it for customers with a really big environment. For big enterprise customers, there are other solutions, like Veritas NetBackup, that provide scalability and support for big infrastructures. 

I would rate Acronis Backup an eight out of ten. 

My daily use is that I log into the Admin Portal and I go to the portal of our customers and I get agent software for Windows or Linux. I then copy this agent on another server and I register that.

Our primary use case is to find agents.

I would like to have more hardware space. It would make it better. I would like to have two more terabytes. 

I started using Acronis six months ago.

It's always stable. It's very good, useful, and user-friendly.

We are planning to buy the disaster edition and to use more of Acronis. 

The initial setup was simple. It was done in ten minutes. 

I set it up for somebody else. 

I think that Acronis Backup is good.

In terms of improvement, it would be helpful to know the Acronis support email to directly contact other Acronis support emails.

I would rate Acronis Backup a ten out of ten. I am very satisfied with Acronis. 

One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device. 

Another reason we use Acronis is that it allows you to back up a lot of data without losing too much on the time delay during the backup. Also, the amount of data that you can back up for one price is much better than other solutions where the price depends on the amount of the data being backed up.

The speed of the backup solution depends a lot on the speed being deployed on the customer side. For some customers, Acronis is a much better solution.

For some customers, it doesn't just depend on the type of product that you use, but on the infrastructure of the customer as well. Some customers don't have the potential or the infrastructure to support a cloud-based solution as a backup. That's why he had to go to on-premises and use a hybrid solution, which is why using SolarWind for our customers.

So for smaller companies, it's a little more challenging to maintain. But it's hard to say because you could have a very small company, but they have the potential of moving everything using a cloud infrastructure because they have the local infrastructure ready to support that kind of service. But another company may not have the infrastructure to support that kind of service. There are many factors for what kind of services are good for one customer and not good for another one, including the speed of data transfer that the customer can allow. That will determine if you're going to use a backup cloud solution versus a hybrid solution.

Actually, with Acronis, you can back up almost everything that you need to back up, including the engine database. So I don't see what else we could add to that solution for improvement.

When I look from the customer's perspective, everything is there. What could be good is just to have a simple package that could be appropriate for small companies who don't have the requirements for using the cloud solution. Maybe they could just have something a little more on-premises that could allow Acronis to do the customer's backup and then bring it to the cloud. That could be something that Acronis could try because everything now seems to be going to the cloud.

I have been using Acronis Backup for at least eight months.

The stability is nice. It's good. I love it.

I like Acronis Backup's scalability. It is very easy. Acronis gives you a lot of options.

Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had any problem.

The initial setup is straightforward. You just deploy the program and the setup. Then you just have to specify what you need to backup with the schedule that you want. That's it.

On a scale of one to ten I would give Acronis Backup a nine.

I'm a solutions consultant and we're a customer of Acronis. 

The most valuable feature of the solution for me is that it's a full software as a service product so deployment time will be very quick.

We're based in Hong Kong and I think if Acronis could provide local support and some local consultants that would be an improvement. I've just carried out the trial on the solution and actually there is no technical support available for this product. There is also minimal documentation available and if that could be improved it would make a big difference. 

I've been using a trial version of the product for two months. 

It's a stable solution. 

The scalability of the product is fine. It's a cloud product so you just purchase online. For now, I'm the only one in the company using the solution. Once testing is complete that will change.

I'm using the software as a service, so there's no installation.

I would rate this solution a seven out of 10. 

We implement Acronis for our clients and we also use it internally. 

It actually does its job very well and has interesting capabilities, but it has the most awful interface. 

It's like there hasn't been any clear thought of linking process to the interface model. It's a very frustrating product but what it does, it does well, which is why even for all of those reasons we still standardize on it as our preferred backup solution. But it drives us mad. 

I'll be completely honest, it's a very annoying product.

The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult.

We have been using Acronis Backup for a few years now. 

It's stable. 

It's scalable. We have around ten to fifteen users. The users are a combination of end-users and admins. 

Their technical support is excellent.

The initial setup is slightly complex because the interface design is poor. So certainly, we've often had to scrap our strategies and go back and redo them. I would say that it's slightly complex to get to what you want.

You have to recognize that you might have to go and do it again once or twice until you get it working exactly the way you want it to work.

I would recommend it, but warn people new to it, to be aware that they might well be a bit frustrated at first.

I would rate Acronis Backup an eight out of ten. It's one of those products that probably needs an overhaul because it's kind of evolved over time and sometimes when you evolve things, you end up in a hole. It's probably about time for them to sit back and realize that they've made all this functionality and made all these changes so they should go back. 

Also, managing the product is difficult. As a partner, it's difficult to manage our end-user clients because there's no single dashboard where we can go and see our clients and manage them individually. You have to set up an individual setup for each client, which is a bit frustrating.

I would like to see improvements for people that are probably doing an MSP type of approach, managed service providers so that they had a much simpler way to view their end-user situations.

We use this solution to backup some core, critical systems in our primary data center.

The most valuable feature is its consistency. It is an established product.

I feel like this product a little bit locked in the past.

This is not a feature-rich solution.

I would like to see a more SaaS-based solution, perhaps more cloud-centric. Essentially, keeping in lock-step with the other companies out there doing platform (PaaS) or software (SaaS) as a service, solutions.

We would like a more cutting edge, cloud-based DR solution that uses, for example, compression algorithms to make sure that backups run faster.

It is a stable product.

I have never had scalability problems with it.

I have not directly spoken with technical support.

We leverage all of our operations through what used to be Dell Services but is now known as NTT Data.

Our licensing fees are on a yearly basis.

We did an evaluation of many different solutions, primarily because we were moving from more on-premise to cloud-based solutions. So, as a result of going to the cloud, we looked at the Best of Breed in the cloud space.

Ultimately, we implemented two solutions. We use a Veeam cloud backup appliance solution and a leveraged TSM environment for our core operations provider. It was decided based on cost flexibility and technology richness.

Because this solution is not feature-rich, we have looked at other solutions.

My advice for somebody who wants to implement this solution is to make sure that they understand the requirements. This includes the RTO (Recovery Time Objective) and the RPO (Recovery Point Objective). Based on the requirements, find the solution that is going to fit best for what they really want to invest in.

I would rate this solution a six out of ten.