Acronis Cyber Protect Reviews

I use the company's solution for endpoint protection and backup.

The most valuable features of the solution stem from the fact that it provides endpoint protection and helps deal with disaster recovery needs for now. We need to set up malware, and sometimes, we need to set up some malware for our viruses. The tool also helps to deal with malware and ransomware attacks.

The replication part and failover are areas in which improvements are required.

I have been using Acronis Cyber Protect for seven years. My company provides the tool to our customers.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten.

The tool is good for small and medium-sized companies.

I have contacted the solution's technical support team. I got a quick response from the tool's support team. I rate the technical support an eight or nine out of ten.

Positive

The product's initial setup phase is simple. The tool is user-friendly.

The solution is deployed on an on-premises model.

Our clients do the product's setup phase with our company's help.

I would describe the product as a mid-priced tool for small and medium businesses.

The product meets our company's disaster recovery needs.

The tool's anti-malware and anti-virus protection functionalities are integrated with Acronis Cyber Protect.

The tool helps with real-time threat monitoring.

It is easy to integrate the product with SIEM or some other tools.

Though the tool is good for enterprise-sized companies, there is a need to get more licenses and upgrade the existing ones.

Acronis Cyber Protect need not be integrated with any AI tools since its engine already has AI to deal with anti-virus.

I recommend the product to others.

I rate the tool a nine out of ten.

We primarily use this solution for data recovery and backing up complete data centers like image backup and data file servers. We deploy the solution on cloud and on-premises.

When a customer gets any fibre or ransom issues or when their data gets blocked, and we have taken that backup, we can restore the data for customers without losing it.

We usually have images, backup and ransom protection in the solution, and there is advanced management where we can do passing, software inventory, and hardware inventory. We can have a vulnerability assessment of the systems.

We want an application deployment process similar to that in Microsoft SPM, system center, where we can deploy OS. With Microsoft SPM, we can deploy specific applications through the console, a feature missing in Acronis Backup that should be included to improve the solution. Additionally, the reporting can be improved.

We have been using the solution for approximately seven years and are a platinum partner for Acronis globally.

The solution is stable, and we have not had any issues where we cannot restore customer data in over 20 years.

The solution is scalable and can be deployed on over 1,000 servers.

We have had a good experience with customer service and support. I rate them a nine out of ten.

Positive

The initial setup is straightforward. It involves installing the agent, which gets connected to the cloud system. Then, the backup can begin within a few minutes.

The ROI depends on the customers and their investments. The backup solution and anything concerning ROI cannot decline. Still, whenever the customer has issues where the data gets corrupted, it becomes a valuable product because we can restore the data. Most industry people or IT heads do not invest much because they think there is good security and infrastructure, but you never know when you will be compromised because there are thousands of hackers targeting a company. Hence, the solution has ROI.

The licensing is higher than the market, and the other products sold are slightly higher than the others. When people need stable environments, they can keep the data looking at all the assets. More customers pay for it, and we have sold the product for the last seven years and started with a $100 commitment and currently have a $10,000 commitment a month.

The solution has a standard license and standard backups, and they have advanced backups for Oracle or ICP databases. They also have additional products like advanced management, advanced security and email security.

I rate the solution as eight out of ten. Customers choose this solution because Acronis is the only vendor and OEM that provides management and cloud storage in their data centers. It also supports Google Cloud, Microsoft cloud and AWS Cloud and has hybrid support.

We use this solution to back up our emails. It is compatible with Office and Microsoft 365. There are two models and it can be used per workload or per workstation, which gives you roughly 50 gigs of backup per work station. 

You can basically decide what you want to back up, at what time and whether you want it done on desktops or laptops. Once you make this decision, you then pay per gig. 

We have distributors that we buy Acronis through. For cloud backup, hybrid and on-prem, this is a good solution.

The Acronis panel is user friendly and tracking backups across a number of different devices is great. Acronis provides prompts and reminders to users if certain files are not backed up. 

There are a lot of products out there that are a little bit stronger than Acronis where AV is concerned.

Your backups are always limited to the amounts of bandwidth that you've got available. The bigger the bandwidth you've got, the smoother the solution works. You get to set the frequency and the times to run your backup. You can run your backups either daily, weekly, monthly or on an adhoc basis. 

This solution is exceptionally scalable. If you're a customer and you're using 800 gigs at the moment, we will allocate a slot for one terabyte for you. We'll give you a 20% cushion and you'll pay only for what you use. 

The initial setup is straightforward and can be completed in 30 minutes. Some of the smaller businesses we work with, want us to run this for them while other manage this process themselves. 

This is a plug and play solution so you don't need a lot of people for maintenance once you have set up the permissions. When maintenance or attention is needed, you will receive alerts. 

We pay approximately eight Euro cents a gig. We are platinum partners so we get some very good rates and we pass that on. The eight cents includes our profit. There are no other additional costs, unless you want to include DR.

We briefly considered Veeam, Metallic IO and Redstor. As a backup solution, Acronis is great. 

If you are the IT manager, you can do a lot with this solution without needing to complete heavy maintenance or heavy labor intensive programs. 

I would rate this solution a ten out of ten. 

It is used for backup. In terms of deployment, it has got the capability of both. It can be on-premise and on the cloud.

Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.

We can also do instantaneous recovery of individual items, files, documents, etc. It also has good pricing and support.

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.

It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

I have been using this solution for at least five years.

It is stable, but it could be more stable.

It is scalable for medium to large environments but not for very large environments.

So far, we have provided this solution to about 15 to 25 customers. 

Technical support from Acronis is pretty good. It is world-class.

It has got very good and broad support.

Its installation is not very difficult. It is pretty straightforward. With a little guidance from the manuals and other resources, a regular skilled engineer can easily perform the installation. Of course, it is not suitable for a layman.

We have two engineers supporting it. We also have one Sales and Account Management person for managing the plans.

Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.

I would definitely recommend Acronis to those who are starting out on the backup and recovery or want to migrate to and are looking for a fine-grain and stable solution. The good part is that you can still have the backup on the cloud. So, that would also take care of your offsite backup.

I don't have many comparison points. Based on whatever experience I've had on Acronis, I would rate it a nine out of 10.

We use this solution to basically backup anything. Servers, physical or virtual, and also some critical workstations. We can backup as emails or as folders. We are partners with Acronis and I'm the general manager.

The solution has helped us because it supports a lot of platforms and we don't have to install anything at our end in terms of a server and the like. Everything is on the cloud and that's a good start for us. 

The administration is pretty flexible in terms of defining a multi-tenant type of setup. They've come up with a new feature this year, an anti-malware solution. It's focused for MSPs and enables clients and users to be setup to access only one customer or customers. The idea is great although it still needs some work. They also have a notary application to sign files as well as support for Office 365 and even Google Apps backup. We're able to back up mailboxes and OneDrive and SharePoint, things like that.

We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions. 

I've been using this solution for over a year. 

It took us a couple of months to fine-tune the solution. Since then it's been fine, there's a dashboard where you can see in a snapshot how the backup is working and it's going well.

The solution is scalable and as you grow, you just move to a different price tier. We have one person monitoring the solution. We hope to increase use in the future. 

Technical support is not good. Support is often delayed because we don't have real-time support or the option of chat, which is not available yet. They are aware there's an issue and are hiring more support staff but my experience was not that good.  

There were some issues with the initial setup, we chose Google for storage and when it came to disaster recovery, it didn't work so I had to go back and redo everything again using Acronis Cloud instead. We lost some time as a result. I did the implementation but we had some support from Acronis. 

Our licensing costs are around $1,000 per month and that includes storage. We have around 15 terabytes. Everyone looks for better pricing, but it's not that bad. They have changed the licensing three times since we started working with them. They're looking to make things simple. The idea is to use less license numbers. Then there's the transparency; we pay according to time on the platform and would like to know the cost, but it's not available. We get the invoice and by then it's too late. We need the information up front. 

With all the new features being added, the solution is becoming heavy in its use of resources. It's important to be aware of that because it affects the running of some applications. And that's not good because if you implement a security solution, you have to make it safer. 

The concepts are there but the execution is not that good so I would rate it a seven out of 10. 

Centralized management is valuable to us. We have everything in a single pane of glass. Everything, including Microsoft 365, Google Workstations, servers, and virtual machines, is under one management console. It has EDR as well. To backup, I just click on the backup plan and run it. The tool has helped enhance our organization’s security posture. The solution provides a few features for cyber protection. The integrations run well. We get no errors. If something happens, I can restore it. That’s all I need.

The pricing could be improved. The licensing method for Microsoft 365 and Google is not that great.

I have been using the solution since 2014.

The tool is stable. I rate the stability a nine out of ten.

We have five to ten users in our organization. I rate the tool’s scalability an eight or eight and a half out of ten.

We raise a support ticket when we need help. Depending on what we write in the ticket, the support team will come back to us with a response. If the ticket is not very comprehensive, it will take longer. Sometimes, the ticket needs to be escalated, and we waste time.

Neutral

I used Backup Exec more than ten years ago. I switched to Acronis because I got an offer from Acronis with some free licenses. After I used them, I decided to purchase Acronis.

I rate the ease of setup a nine out of ten. We have an on-premise version, and we use the cloud console. The deployment takes half an hour.

I rate the pricing a five out of ten. In some aspects, the product is cost-effective.

Overall, I rate the solution a nine out of ten.

We use the solution to take backups of applications and files.

The tool’s licensing and pricing are economical for SMB customers.

The solution needs to have better stability. I would like to improve the tool’s support through calls.

I have been working with the solution for eight years. I use the tool’s latest cloud version.

I would rate the tool’s stability an eight out of ten. The solution is stable. I haven’t faced any stability issues.

I would rate the tool an eight out of ten. Acronis is an agent-based solution and it is scalable. We have around 50 customers.

The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are not available.

The tool’s initial setup is straightforward. The overall deployment takes one week to complete but the software can be installed within a day. You need to install the management console and then pick up the agent. We can take the backup post these processes.

The deployment was done in-house.

We have seen ROI with the use of the solution.

I would rate the solution’s pricing an eight out of ten. The tool’s subscription is yearly.

I would rate the overall solution an eight out of ten. Acronis is a cost-effective solution compared to other vendors. I haven’t faced any issues with the tool’s performance. The solution’s support was different before. Now, the support is changed. The solution needs only one engineer to manage the deployment and maintenance processes.

I use the basic Acronis solution to back up all of my drives. I have a desktop and a laptop, with several hard drives attached to them.

In difficult situations, where something was accidentally erased or there was another kind of error, I can return to the latest backup and recover. For me, it's been very successful and very effective.

The most valuable feature is the fact that it backs up my systems transparently in the background, and I'm not even conscious of it. I just get a notice that it's successfully backed up.

When I first started using Acronis, I found it a little bit confusing when it came to the configuration.

Sometimes I have a problem where my settings need to be reset. However, I have been using it for so long that I know what I have to do it fix them.

I have been using Acronis for between three and four years.

This is a stable solution, other than the occasional problem that I have with needing to reset the settings.

Technical support is excellent. When I needed help, in the beginning, they did it with a remote connection. They were able to log into my system, take care of the problem, and explain what they did.

I have been in contact with them from time to time and they are still excellent.

I needed help from technical support in the beginning when I first started working with it.

The cost of updates is less than $100 USD yearly. If you don't update it then there are no additional charges.

My advice for anybody who is implementing Acronis is to contact support if they have any trouble. I would definitely recommend them. As it is now, this is a product that I am satisfied with the way it is, and I cannot think of any additional features that I would need.

I would rate this solution a nine out of ten.