We primarily use this solution for data recovery and backing up complete data centers like image backup and data file servers. We deploy the solution on cloud and on-premises.
Technical Director at a tech services company with 1-10 employees
Helps our organization with data recovery and backing up complete data centers
Pros and Cons
- "There is advanced management where we can do passing, software inventory, and hardware inventory."
- "The reporting can be improved."
What is our primary use case?
How has it helped my organization?
When a customer gets any fibre or ransom issues or when their data gets blocked, and we have taken that backup, we can restore the data for customers without losing it.
What is most valuable?
We usually have images, backup and ransom protection in the solution, and there is advanced management where we can do passing, software inventory, and hardware inventory. We can have a vulnerability assessment of the systems.
What needs improvement?
We want an application deployment process similar to that in Microsoft SPM, system center, where we can deploy OS. With Microsoft SPM, we can deploy specific applications through the console, a feature missing in Acronis Backup that should be included to improve the solution. Additionally, the reporting can be improved.
Buyer's Guide
Acronis Cyber Protect
February 2026
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,757 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the solution for approximately seven years and are a platinum partner for Acronis globally.
What do I think about the stability of the solution?
The solution is stable, and we have not had any issues where we cannot restore customer data in over 20 years.
What do I think about the scalability of the solution?
The solution is scalable and can be deployed on over 1,000 servers.
How are customer service and support?
We have had a good experience with customer service and support. I rate them a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. It involves installing the agent, which gets connected to the cloud system. Then, the backup can begin within a few minutes.
What was our ROI?
The ROI depends on the customers and their investments. The backup solution and anything concerning ROI cannot decline. Still, whenever the customer has issues where the data gets corrupted, it becomes a valuable product because we can restore the data. Most industry people or IT heads do not invest much because they think there is good security and infrastructure, but you never know when you will be compromised because there are thousands of hackers targeting a company. Hence, the solution has ROI.
What's my experience with pricing, setup cost, and licensing?
The licensing is higher than the market, and the other products sold are slightly higher than the others. When people need stable environments, they can keep the data looking at all the assets. More customers pay for it, and we have sold the product for the last seven years and started with a $100 commitment and currently have a $10,000 commitment a month.
The solution has a standard license and standard backups, and they have advanced backups for Oracle or ICP databases. They also have additional products like advanced management, advanced security and email security.
What other advice do I have?
I rate the solution as eight out of ten. Customers choose this solution because Acronis is the only vendor and OEM that provides management and cloud storage in their data centers. It also supports Google Cloud, Microsoft cloud and AWS Cloud and has hybrid support.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CEO/Managing Director at a tech services company with 1-10 employees
Feature complete, useful cloning, and helpful support
Pros and Cons
- "The most valuable features of Acronis Backup are cloning and many other capabilities. For example, you are able to clone the whole operating system and drive. Additionally, the solution is a complete package."
- "Acronis Backup has a straightforward initial setup process and an easy-to-use interface. However, a potential issue for Acronis partners is that registered partners do not have access to marketing materials, which can make it difficult for them to reach mass markets and sell the product. This could be improved by allowing registered partners to access marketing materials and tools, such as email templates, that would help them to promote Acronis Backup effectively."
What is our primary use case?
We are a service provider and we sell the solution and help them set it up.
Acronis Backup is a software application that is used to create backups of different types of data and software, including Microsoft Azure and SQL instances. It is commonly used by businesses in various industries, such as banks, law firms, and financial institutions, to protect their enterprise applications and data, including databases and data accessed by mobile employees in the field.
The solution works best as a hybrid because of local security regulations in terms of the storage of data. A hybrid is usually the best deployment, especially in our country.
How has it helped my organization?
Acronis Backup has been beneficial for our organization because it allows our mobile employees to create backups while they are in the field, rather than having to come back to the office to do so. This is particularly useful because, in the past, we had to rely on our office network to perform backups using Azure and Veeam. With Acronis, as long as our mobile employees have ethernet connectivity, they can create backups remotely, which has been convenient and efficient.
Using Acronis Backup has helped our organization by allowing us to create backups of data accessed by mobile employees in the field, which has reduced the risk of data loss due to theft, loss of laptops, or other incidents. This has improved our operations by helping us to protect our data and prevent losses that could impact our business.
What is most valuable?
The most valuable features of Acronis Backup are cloning and many other capabilities. For example, you are able to clone the whole operating system and drive. Additionally, the solution is a complete package.
For how long have I used the solution?
I have used Acronis Backup for approximately within the last 12 months.
What do I think about the stability of the solution?
The stability of Acronis Backup is good.
I rate the stability of Acronis Backup an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of Acronis Backup an eight out of ten.
How are customer service and support?
The support pays a lot of attention to the customers. Here in South Africa, we only have two technicians.
I rate the support from Acronis Backup a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Acronis Backup has a straightforward initial setup process and an easy-to-use interface. However, a potential issue for Acronis partners is that registered partners do not have access to marketing materials, which can make it difficult for them to reach mass markets and sell the product. This could be improved by allowing registered partners to access marketing materials and tools, such as email templates, that would help them to promote Acronis Backup effectively.
What was our ROI?
I have seen a return on investment with Acronis Backup.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
What other advice do I have?
Acronis Backup is a comprehensive application that can be used in a variety of settings, making it a valuable tool for many businesses. Its versatility and ability to handle a wide range of tasks make it an attractive choice for those looking for a single application to meet their backup and data protection needs. I recommend Acronis Backup to many of my clients due to its versatility and usefulness in various situations.
I rate Acronis Backup a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Acronis Cyber Protect
February 2026
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,757 professionals have used our research since 2012.
Sales Account Manager at a security firm with 11-50 employees
System backup and security solution that is user friendly and provides alerts if certain files or backups are outstanding
Pros and Cons
- "The Acronis panel is user friendly and tracking backups across a number of different devices is great. Acronis provides prompts and reminders to users if certain files are not backed up."
- "There are a lot of products out there that are a little bit stronger than Acronis where AV is concerned."
What is our primary use case?
We use this solution to back up our emails. It is compatible with Office and Microsoft 365. There are two models and it can be used per workload or per workstation, which gives you roughly 50 gigs of backup per work station.
You can basically decide what you want to back up, at what time and whether you want it done on desktops or laptops. Once you make this decision, you then pay per gig.
We have distributors that we buy Acronis through. For cloud backup, hybrid and on-prem, this is a good solution.
What is most valuable?
The Acronis panel is user friendly and tracking backups across a number of different devices is great. Acronis provides prompts and reminders to users if certain files are not backed up.
What needs improvement?
There are a lot of products out there that are a little bit stronger than Acronis where AV is concerned.
What do I think about the stability of the solution?
Your backups are always limited to the amounts of bandwidth that you've got available. The bigger the bandwidth you've got, the smoother the solution works. You get to set the frequency and the times to run your backup. You can run your backups either daily, weekly, monthly or on an adhoc basis.
What do I think about the scalability of the solution?
This solution is exceptionally scalable. If you're a customer and you're using 800 gigs at the moment, we will allocate a slot for one terabyte for you. We'll give you a 20% cushion and you'll pay only for what you use.
How was the initial setup?
The initial setup is straightforward and can be completed in 30 minutes. Some of the smaller businesses we work with, want us to run this for them while other manage this process themselves.
This is a plug and play solution so you don't need a lot of people for maintenance once you have set up the permissions. When maintenance or attention is needed, you will receive alerts.
What's my experience with pricing, setup cost, and licensing?
We pay approximately eight Euro cents a gig. We are platinum partners so we get some very good rates and we pass that on. The eight cents includes our profit. There are no other additional costs, unless you want to include DR.
Which other solutions did I evaluate?
We briefly considered Veeam, Metallic IO and Redstor. As a backup solution, Acronis is great.
What other advice do I have?
If you are the IT manager, you can do a lot with this solution without needing to complete heavy maintenance or heavy labor intensive programs.
I would rate this solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Continuity and Security Specialist at a tech services company with 51-200 employees
Useful backup information but more search flexibility needed
Pros and Cons
- "The most valuable feature of Acronis Backup is the data recovery and restoration details."
- "Acronis Backup can improve the latency when the file size is larger, we have had issues. Additionally, they could allow more flexibility when searching for information and I cannot download the CBIS backup copy information which could be made easier."
What is our primary use case?
We are using Acronis Backup for backups of our data. For example, backups of Office 365 and other data.
Acronis Backup can be deployed on the cloud and on-premise.
What is most valuable?
The most valuable feature of Acronis Backup is the data recovery and restoration details.
What needs improvement?
Acronis Backup can improve the latency when the file size is larger, we have had issues. Additionally, they could allow more flexibility when searching for information and I cannot download the CBIS backup copy information which could be made easier.
For how long have I used the solution?
I have been using Acronis Backup for approximately one year.
What do I think about the scalability of the solution?
I have eight customers using Acronis Backup and each has approximately 3,000 employees.
How are customer service and support?
The support from Acronis Backup can improve because when I have an issue it sometimes takes them five days to have a solution.
What's my experience with pricing, setup cost, and licensing?
There are monthly fees to use Acronis Backup.
What other advice do I have?
I rate Acronis Backup a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager, Information Technology at a tech services company with 51-200 employees
Speedy performance and good archiving capabilities
Pros and Cons
- "The most valuable feature is the fact that you can archive backups quite easily and minimize the amount of space you're using."
- "It could have a better ability to manage backups over a longer period."
What is our primary use case?
I use this product to back up files and data across our LAN. I'm doing a new backup every month, and you can archive these monthly backups.
What is most valuable?
The most valuable feature is the fact that you can archive backups quite easily and minimize the amount of space you're using. I do full backups about once a month and differential ones most days. The fact is that it's very easy to cut out the middle ones and just keep the last differential, thus reducing the space usage.
It comes with a few extra tools that I use from time to time, such as a disk-clone utility.
The backup process is reasonably speedy. It finished the backup in a reasonable amount of time, ready to work the next day.
What needs improvement?
This solution would not scale well in a large environment.
It could have a better ability to manage backups over a longer period.
For how long have I used the solution?
I have been using Acronis Backup for approximately five years.
What do I think about the stability of the solution?
I have not experienced any problems with performance or stability.
What do I think about the scalability of the solution?
I haven't used it in a large environment but certainly, it works well enough in the environment that we have here. We have approximately six users. It is not the type of product that would be well-suited for a large environment.
Which solution did I use previously and why did I switch?
I have experience with Arcserve and another backup solution.
For a smaller environment, which is what we have now, Acronis is fine.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly subscription fee and the pricing is reasonable.
What other advice do I have?
My advice for anybody who is considering Acronis is that it's a good product and fairly easy to keep up to date.
With respect to compatibility, with backups, you can usually read from version to version. Perhaps it has the ability to merge backups, which would be helpful when trying to manage backups over long periods.
In general, I am pretty satisfied with this product. I can't think of anything that I've needed that it doesn't have.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a tech services company with 201-500 employees
Reasonable price, easy to set up, and backs up everything we want
Pros and Cons
- "The best thing about it is that we can back up pretty much everything we want to. We don't have to have multiple solutions. It can back up any physical or virtual server, including servers in Azure. It can back up SharePoint, OneDrive, and G Suite. Everything we need to back up can be backed up, and that's why we like it."
- "It could back up more things. I don't think it can back up Box and some of the other third-party ones. Not that we use them that much, but the more they can do, the better it would be. There could also be better integrations with RMM tools."
What is our primary use case?
We are using it for backing up virtual servers in Azure. We are using it for backing up SharePoint, OneDrive, and Exchange Online.
What is most valuable?
The best thing about it is that we can back up pretty much everything we want to. We don't have to have multiple solutions. It can back up any physical or virtual server, including servers in Azure. It can back up SharePoint, OneDrive, and G Suite. Everything we need to back up can be backed up, and that's why we like it.
What needs improvement?
It could back up more things. I don't think it can back up Box and some of the other third-party ones. Not that we use them that much, but the more they can do, the better it would be. There could also be better integrations with RMM tools.
For how long have I used the solution?
We have been using it for about a year.
What do I think about the scalability of the solution?
Most of our tech guys have access to it. We have about 23 engineers who have access to it.
How are customer service and support?
My team has interacted with them, and it has been fine. I don't interact with them myself.
How was the initial setup?
Its setup is very easy. You can do it by yourself. Everything is managed via the cloud, so you don't need to have a server to run it. It is very easy and very good.
What's my experience with pricing, setup cost, and licensing?
You don't have to pay for licenses. You can pay per gig per month. It is pretty reasonable, especially when you do it per gig.
What other advice do I have?
I would recommend this solution. I would rate it a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SA at a university with 1,001-5,000 employees
User-friendly and overall good performance
Pros and Cons
- "I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good."
- "We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself."
What is our primary use case?
We use Acronis Backup to create a backup policy and schedule to create backup images. We have an incremental backup for images and file-level backups. However, we never restore, test to restore, we have not done it yet.
We are trying to restore from the backups that the supplier help us to create, but we are having problems restoring. It is because the backups are created inside a virtual server and we want to restore it to a Hyper-V environment. We have attempted the process for approximately three weeks, and we have yet to find a solution to our problem.
We are only using Acronis Backup to create a backup plan, and the storage is within our premises. In one or two months, we will create a backup plan that will involve creating a backup from our premises to another location that is approximately 300 kilometers away. Then we will test how Acronis Backup will perform.
What is most valuable?
I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good.
For how long have I used the solution?
I have been using Acronis Backup for approximately one year.
What do I think about the stability of the solution?
We have some problems when we are backing up using Acronis Backup. However, I cannot be certain it is the solution or our servers. I cannot say exactly if Acronis Backup's performance is good or not. The solution is able to detect if there are errors and it gives us an alert warning. This is a good thing because it is able to catch the error before it causes problems before the backup is running.
What do I think about the scalability of the solution?
We have 10 licenses for Acronis Backup, which allows ten users.
We are on a three-year contract that will end next year. We might renew with an additional license.
How are customer service and support?
The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the problems we are facing.
How was the initial setup?
We are trying to install the Acronis agent ourself but my colleague and I are experiencing errors.
What about the implementation team?
We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself.
What's my experience with pricing, setup cost, and licensing?
You can expand the license to add more users. If you want more users you have to purchase a license for the capacity. There is a fee for storage space on the cloud.
If the solution was less expensive it would be better.
Which other solutions did I evaluate?
We have not compared other tools.
What other advice do I have?
I have only heard good things about Acronis Backup from other companies and colleagues.
I rate Acronis Backup an eight of out ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Director at a tech services company with 1-10 employees
Effective solution which allows us to back up data across any type of device using their AnyData Engine functionality
Pros and Cons
- "One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration."
- "One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup."
What is our primary use case?
We sell Acronis to our clients globally in India, Germany, Canada, the United States, London, Singapore, Malaysia, and Dubai. We are a gold partner for Acronis worldwide and are one of the biggest resellers in India.
We do cloud, on-premises, and hybrid deployments. We use this solution to assist our clients with creating multiple backups of their data. The first backup is a live copy, the second is a copy kept on their local storage, and the third backup is stored by us in the cloud.
What is most valuable?
One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration. They also include cyber security features within the cloud.
What needs improvement?
One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup. This is something that is currently being worked on by Acronis.
A second improvement would be to support SAP databases as integration with SAP. Although Acronis do support SAP databases and a backup of complete servers as an image-level backup or volume-level backup is possible, this requires the use of certain scripts.
For how long have I used the solution?
We have been using this solution for seven years.
What do I think about the stability of the solution?
In the past seven years of using Acronis, we have not had any instability issues or lost any data that we were unable to restore.
What do I think about the scalability of the solution?
This is definitely a scalable product. You could backup up to 200 terabytes. There is no limitation from an infrastructure perspective.
How are customer service and support?
Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are offered first preference.
How was the initial setup?
This is a simple product and the setup of the backup can be done in 30 minutes. An infrastructure does not need to be set up to complete the setup. The setup involves creating a console, installing agents and beginning the backup.
What other advice do I have?
This is a good product that is easy to use, simple, and has good security as most of the data centers are certified.
I would suggest that organizations that are considering using this product, sign up for a 30-day trial to do a complete evaluation.
While using this solution for my customers over the past seven years, data loss and other disasters have been prevented. Where ransom attacks have occurred, we were able to restore the data where Acronis was used to back up information.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2026
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Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros
sharing their opinions.
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Acronis:
Acronis uses a hybrid cloud architecture that allows businesses to back up and recover data across multiple locations.
It supports both physical and virtual environments, including VMware, Hyper-V, and Microsoft Azure.
Acronis provides ransomware protection, which can be a critical feature in today's threat landscape.
It uses blockchain technology to ensure data authenticity and tamper-proof data storage.
Acronis stands out with its hybrid cloud architecture and blockchain technology.