Acronis Backup is used for archiving data, backups, and data recovery(DR).
Service Manager at a tech services company with 11-50 employees
Highly scalable, intuitive, and good performance
Pros and Cons
- "Acronis Backup is easy to use, intuitive, and has high performance."
- "The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker."
What is our primary use case?
What is most valuable?
Acronis Backup is easy to use, intuitive, and has high performance.
For how long have I used the solution?
I have been using Acronis Backup for approximately a few years.
What do I think about the stability of the solution?
Acronis Backup has very high stability.
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What do I think about the scalability of the solution?
The scalability of Acronis Backup is good.
We have approximately five long-term customers using this solution.
How are customer service and support?
The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker.
How was the initial setup?
The initial setup is a little complex because of the pricing structure.
What about the implementation team?
We have three system engineers that support this solution for maintenance and implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing model is a little complex to find the right size for what you need. It takes a lot of hours to figure it out.
There is an annual license required for this solution. There are additional costs for the data used.
What other advice do I have?
I would recommend this solution to others.
I rate Acronis Backup an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.

Cyber Security Analyst at a tech services company with 501-1,000 employees
Their support takes five days to open up a case.
Pros and Cons
- "Acronis Backup isn't scalable at all."
What needs improvement?
Acronis needs to improve several things. They need to improve storage, backup plans, and stability.
For how long have I used the solution?
I've used Acronis Backup for the past two years.
What do I think about the stability of the solution?
Acronis Backup is unstable.
What do I think about the scalability of the solution?
Acronis Backup isn't scalable at all.
How are customer service and support?
Acronis support is pathetic. It takes five days to open the case.
Which other solutions did I evaluate?
We've worked with a lot of products, including Microsoft and Nutanix. Out of all of them, the one I like is Nutanix. Many of our solutions are Microsoft products, and Nutanix recently launched a cloud solution.
What other advice do I have?
I rate Acronis Backup three out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros
sharing their opinions.
Updated: August 2025
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Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros
sharing their opinions.
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