Acronis Cyber Protect Reviews

We implement Acronis for our clients and we also use it internally. 

It actually does its job very well and has interesting capabilities, but it has the most awful interface. 

It's like there hasn't been any clear thought of linking process to the interface model. It's a very frustrating product but what it does, it does well, which is why even for all of those reasons we still standardize on it as our preferred backup solution. But it drives us mad. 

I'll be completely honest, it's a very annoying product.

The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult.

We have been using Acronis Backup for a few years now. 

It's stable. 

It's scalable. We have around ten to fifteen users. The users are a combination of end-users and admins. 

Their technical support is excellent.

The initial setup is slightly complex because the interface design is poor. So certainly, we've often had to scrap our strategies and go back and redo them. I would say that it's slightly complex to get to what you want.

You have to recognize that you might have to go and do it again once or twice until you get it working exactly the way you want it to work.

I would recommend it, but warn people new to it, to be aware that they might well be a bit frustrated at first.

I would rate Acronis Backup an eight out of ten. It's one of those products that probably needs an overhaul because it's kind of evolved over time and sometimes when you evolve things, you end up in a hole. It's probably about time for them to sit back and realize that they've made all this functionality and made all these changes so they should go back. 

Also, managing the product is difficult. As a partner, it's difficult to manage our end-user clients because there's no single dashboard where we can go and see our clients and manage them individually. You have to set up an individual setup for each client, which is a bit frustrating.

I would like to see improvements for people that are probably doing an MSP type of approach, managed service providers so that they had a much simpler way to view their end-user situations.

Acronis Backup and Recovery with universal restore allowed me to get back online again. Had I not had that, my business would have probably have tanked. It literally saved my skin.

I would definitely say the backup and recovery. It used to be a separate module. It was a recovery part and it would literally duplicate the machine to bare bones.

I really can't suggest any room for improvement to be honest.

Any questions I might have, I call support which I am assuming is in India. But the support's been fantastic, they've been extremely helpful. I really don't have anything but praise. I've told people about the products.

I don't think I've ever experienced stability issues. If there was any issue at all it was just due to user error. Or maybe just not knowing. But I hear there's a new interface. I just downloaded the brand new version, but I haven't installed it yet. I just have it in case I need to have it.

Seems fine to me as far as scalability, I think it's got everything it already needs in it.

The support is outstanding. It's around $15 a year to renew a license for support. I would recommend that others have it because in the event that your computer blows up, the motherboard blows up, you can always rebuild a brand-new computer and have it be the exact same configuration.

No, this was our first.

I called support about the setup. I called support a couple times because (I think it was) my memory faded. It was straightforward after that.

I would say that at the pricepoint that it's at, it's definitely worth the money.

The reason I got Acronis was really for it's universal restore. The ability to restore on a brand new, bare bones, different mother board-type of computer. A total different build. That was my main reason for getting it, which so far has been great, because I've done it two, three times already.

The other backup type is file back, which is where I used Seagate. Seagate has backup software that backs up any files that are changed, that have new time stamps on them. So that's the only other type of backup I had, but that has nothing to do with bare-bones, which is what Acronis is mainly for.

A convenient way to back up Windows servers, especially given that it hasn't been convenient in the past. 

The previous backup solutions that I've tried have failed and sometimes failed without warning and were very difficult to keep going. So a reliable backup chain was sometimes hard to keep. With Acronis, it doesn't seem to have any problems running or keeping its chain going, so it's peace of mind. 

The setup, the initial setup, does different kind of Windows servers and has different kind of agents for different scenarios. Sometimes the initial setup was a little bit complicated. Their customer service did a very good, did a very good job of helping. But it took a little while to get it all up and running. Once it got up and running, it seems have been stable.

No issues.

Yeah, it seems to be as scalable as I need. We've added virtual servers and real servers and storage, and we never had problems doing any of that. 

I used a different solution, and I switched because the solution I was using wasn't stable. 

We have several different Windows servers and several different kinds of servers, some virtual and some not, and all in all it was just kind of a complicated set up. 

I had several choices. I don't recall all the names. We narrowed it down to a choice between two or three products, and we had some specific features in mind that we wanted to make sure that we could do. Being able to run servers virtually off-site, and some other things like that.

Rely on the tech support department to help you implement it. They were a great help to me. 

We've had some problems since we've implemented their system. We've actually had hardware problems with some of our servers. We have never had a backup fail because of the software. And even when we had a hardware problem, once we got it solved, their backup solution immediately kicked back in and started working. I don't have any complaints about it. 

I just feel, like always, implementation and, sometimes, user interfaces could be a little bit easier, more straightforward. But I haven't used any of these products, either this one or its competitors, that I didn't feel that way about it. I just feel like they could be made a little bit more intuitive, and that's the only reason I didn't give it a 10. 

One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device. 

Another reason we use Acronis is that it allows you to back up a lot of data without losing too much on the time delay during the backup. Also, the amount of data that you can back up for one price is much better than other solutions where the price depends on the amount of the data being backed up.

The speed of the backup solution depends a lot on the speed being deployed on the customer side. For some customers, Acronis is a much better solution.

For some customers, it doesn't just depend on the type of product that you use, but on the infrastructure of the customer as well. Some customers don't have the potential or the infrastructure to support a cloud-based solution as a backup. That's why he had to go to on-premises and use a hybrid solution, which is why using SolarWind for our customers.

So for smaller companies, it's a little more challenging to maintain. But it's hard to say because you could have a very small company, but they have the potential of moving everything using a cloud infrastructure because they have the local infrastructure ready to support that kind of service. But another company may not have the infrastructure to support that kind of service. There are many factors for what kind of services are good for one customer and not good for another one, including the speed of data transfer that the customer can allow. That will determine if you're going to use a backup cloud solution versus a hybrid solution.

Actually, with Acronis, you can back up almost everything that you need to back up, including the engine database. So I don't see what else we could add to that solution for improvement.

When I look from the customer's perspective, everything is there. What could be good is just to have a simple package that could be appropriate for small companies who don't have the requirements for using the cloud solution. Maybe they could just have something a little more on-premises that could allow Acronis to do the customer's backup and then bring it to the cloud. That could be something that Acronis could try because everything now seems to be going to the cloud.

I have been using Acronis Backup for at least eight months.

The stability is nice. It's good. I love it.

I like Acronis Backup's scalability. It is very easy. Acronis gives you a lot of options.

Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had any problem.

The initial setup is straightforward. You just deploy the program and the setup. Then you just have to specify what you need to backup with the schedule that you want. That's it.

On a scale of one to ten I would give Acronis Backup a nine.

I'm a solutions consultant and we're a customer of Acronis. 

The most valuable feature of the solution for me is that it's a full software as a service product so deployment time will be very quick.

We're based in Hong Kong and I think if Acronis could provide local support and some local consultants that would be an improvement. I've just carried out the trial on the solution and actually there is no technical support available for this product. There is also minimal documentation available and if that could be improved it would make a big difference. 

I've been using a trial version of the product for two months. 

It's a stable solution. 

The scalability of the product is fine. It's a cloud product so you just purchase online. For now, I'm the only one in the company using the solution. Once testing is complete that will change.

I'm using the software as a service, so there's no installation.

I would rate this solution a seven out of 10. 

• Central management of backups; convenient way to manage and monitor backups.
• Ability to restore backup to machine with different hardware.

Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

The software requires a number of network ports to be open between the management machine and the clients and backup devices. It would be good to eliminate the SMB port requirement between the management machine and the backup device.

It would also be helpful to reduce the number of required ports between the clients and the management machine to just one incoming and/or outgoing port.

Bare metal recovery of a machine from backup requires hard drive drivers to be manually loaded. It would be helpful if the various hard drive drivers were included in the recovery boot media.

No.

No.

Technical support has been excellent.

We switched to Acronis Backup because it allows us to easily manage and monitor our backups.

The initial setup was straightforward. The management interface is intuitive.

Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

There are cheaper backup solutions around, but they are not as straightforward to set up and to use and lack some of the features of this product. By researching pricing for the same product on Google, we were able to negotiate a good deal.

We did evaluate other products and Acronis Backup Standard best met our needs, subject to our budget constraints.

This is a great product. When evaluating different products it is important to test the recovery from backup. Acronis provided better recovery from backup options than some other products that we evaluated.

The fact that I can backup my entire computer including the operating system, registry, etc., and my data drive. I can optionally restore either one or more entire drives or specific files or folders. The backup can be done automatically each night, and can be either a full or an incremental backup. I do the full backup each Sunday and incremental backups all other nights.

I never need to worry that the installation and removal of a problematic application has negatively affected my operation.

The initial installation of the product was difficult. However subsequent releases and updates have been easily applied. I assume that the initial installation has been improved since 2011.

Since 2011.

No.

No.

Outstanding. Their telephone support is wonderful, including their ability to take control of my computer and directly fix any problem I’m having, which is a rare occurrence. Their people are easy to communicate with, and their user guide is also outstanding.

I don’t remember the name of the previous product I used, but it was discontinued by the vendor. It also was not as complete as the Acronis product.

As noted above, the initial installation of the product was difficult. However subsequent releases and updates have been easily applied. I assume that the initial installation has been improved since 2011.

Take their full support package, which includes their ability to take control of and repair any problem with the product on your computer. It is a very inexpensive upgrade.

Yes, but it was so long ago that I don’t remember the names of the alternative products.

Do it!

• Easy deployment of the management console
• Acronis Secure Zone can be used to boot from the backup image to recover the system, using the F11 button.

• Performs backups of laptops and workstations of managers and supervisors
• Speedy recovery process

• More flexibility with Acronis Linux Console
• Ability to run modules such as the Acronis Windows console
• Some LINUS modules are locked

We have been using this solution for three years.

There were no issues with deployment.

There were no issues with stability.

There were no issues with scalability.

I would give customer service a rating of 6.5/10.

I would give technical support a rating of 6.5/10.

We did not have a previous solution. We have always used Acronis, since version 7.

The setup was not complex.

I deployed this solution with my clients.

The recent release, Acronis 12, is integrated with Cloud Acronis. It is useful to backup data and has a stronger security policy for critical data.

We did not evaluate other options.